smart atm testing for smaller teams (webinar slides)
TRANSCRIPT
WEBINAR FEBRUARY 2016:SMARTER ATM TESTING FOR SMALLER TEAMS
Open Test Solutions
> Branch Transformation
> EMV
> Mobile and Contactless
> New revenue streams like DCC
> Convergence of channels
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Open Test Solutions 3
What we testATMs
HSM
On Us
Off Us
Monitoring Server
Visa
Mastercard
Telco Top-upAdvertisement
ServerAntivirus &
Security
Settlement/Journaling
CUSTOMERCONFIG
CARDS ACCOUNTS
HOST
VENDOR ATMAPPLICATION
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What we testATMs
And everything else…
HSM
On Us
Off Us
Monitoring Server
Visa
Mastercard
Telco Top-upAdvertisement
ServerAntivirus &
Security
Settlement/Journaling
CUSTOMERCONFIG
CARDS ACCOUNTS
HOST
VENDOR ATMAPPLICATION
Open Test Solutions
>Customer experience>Business risk>Quality>Performance>Security
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Reasons for testing…
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When are we finished?
TestedNot tested
Tests executed in a typical cycle
10%
90%
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But how do you know if a change has affected an unrelated area?
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Often, scope is the only variable
Squeezed Quality Assurance
Time
Cost Scope
QUALITY
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How we test…
ManuallyOffshore
OutsourcedNo Testing
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Manual Testing Challenges
>Needs dedicated staff
>Slow: 25 tests per day typical
>Limited test coverage based
on risk assessment
>QA time often squeezed: overtime
or unsociable hours
>Leaves ATMs unused
60% of time
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Outsourced Testing Challenges
>Lack of visibility
>Loss of in-house capability
>Need to provide test environment
>Staff churn
>Cost effectiveness
PictureClick icon below to add picture
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Automated Testing Challenges
>Up front investment
>Takes time to build tests
>May need different skills
>IT infrastructure impact
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Comparing test approaches
Time
% of test plan executed per cycle with fixed number of staff
Outsourced
Manual
Automated100%
0%
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ATM Test Automation
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Test Automation: obvious benefits
>Shorten test cycles>Increase test coverage>Reduce risk
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Unexpected benefits
>Improve vendor management>Improve staff engagement>Increase agility>Build a valuable asset
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Before: 800 manual ATM tests took 23 man days
A real-world example
>UK bank
>Complex ATM migration project
>ATM software migration
>Switch migration
After: 4,500 tests in less than 12 hours
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So far, the time savings from applying this new model have been worth over £1m compared to the projected manual costs of testing. Subsequent annual savings, in the maintenance cycle, is predicted at around £1m per annum.
Major UK Bank Executive
Open Test Solutions
Implementing test automation
>Identify a project
>Build the business case
>Define achievable success
criteria
>Plan the automation project
>Plan the follow up
>Implement
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Automated testing for the ATMs in your test room
ATM TestBench
PaymentNetwork
ATM Payment Host
Host comms
ATM TestBench: an FIS solution
Automation
Open Test Solutions
Enable ATM TestBench on the ATM and automate tests you run manually today
> Unattended test execution at real ATMs> Automatic analysis> Negative testing> Reporting> Minimal IT infrastructure > Toggle ATM between manual and automated
testing
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Open Test Solutions
In short
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Small QA teams face specific challenges
Teams need to become more efficient
Test automation is a good way to become more effective
ATM TestBench is a cost effective solution for test automation
Find out more
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