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SMART Board™ 685ix Premium Interactive Whiteboard System (Appliance-Based) Installation on the FUWM-600 Wall Mount

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Page 1: SMART Board™ 685ix Premium Interactive Whiteboard System ...downloads.smarttech.com/media/sitecore/en/support/product/smart... · Before you install and use your SMART Board™

SMART Board™ 685ix Premium Interactive Whiteboard System (Appliance-Based)Installation on the FUWM-600 Wall Mount

Page 2: SMART Board™ 685ix Premium Interactive Whiteboard System ...downloads.smarttech.com/media/sitecore/en/support/product/smart... · Before you install and use your SMART Board™

Product registration

If you register your SMART product, we’ll notify you of new features and

software upgrades.

Register online at www.smarttech.com/us/Product+Registration.

Keep the following information available in case you need to contact

SMART Technical Support.

Serial number: ___________________________________________________

Date of purchase: ___________________________________________________

FCC warningThis equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Trademark noticeSMART Board, the SMART logo and smarttech are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. Phillips is a registered trademark of Phillips Screw Company. All other third-party product and company names may be trademarks of their respective owners.

Copyright notice©2010 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any means without the prior written consent of SMART Technologies ULC. Information in this manual is subject to change without notice and does not represent a commitment on the part of SMART.

Portions of the software that ships with this product are copyrighted by Intel Corporation.

Portions of the software that ships with this product are copyrighted by ParaGraph, a business unit of Vadem.

Patent No. US5448263; US6141000; US6320597; US6326954; US6337681; US6540366; US6741267; US6747636; US7151533; US7289113; US7499033; US7626577; US7687736; CA2058219; CA2252302; Other patents pending;

Page 3: SMART Board™ 685ix Premium Interactive Whiteboard System ...downloads.smarttech.com/media/sitecore/en/support/product/smart... · Before you install and use your SMART Board™

Important information

Before you install and use your SMART Board™ 685ix premium appliance-based

interactive whiteboard system, read and understand the safety warnings and cautions

in this user’s guide. This information describes the safe and correct operation of your

SMART Board interactive whiteboard and its accessories and helps prevent injuries

and equipment damage.

If you own a SMART product other than a SMART Board 685ix premium interactive

whiteboard system, refer to the installation guide for your product for relevant

warnings and maintenance instructions.

NOTE

In this document, the term “interactive whiteboard” refers to your interactive

whiteboard and its accessories and options.

Safety warnings and cautions

WARNINGS

• Failure to follow the installation instructions included with your interactive

whiteboard, or found in this guide, could result in personal injury or product

damage.

• Two people are required to safely mount your interactive whiteboard or

projector on a wall mount because they might be too heavy for one person to

safely maneuver alone. When you lift your interactive whiteboard, you and

your assistant should stand on either side of the screen, supporting its weight

at the bottom corners while balancing the top with your other hands.

• Do not leave cables on the floor where they can be a tripping hazard. If you

must run a cable over the floor, lay it in a flat, straight line and secure it to the

floor with tape or a cable management strip of a contrasting color. Handle

cables carefully and avoid excessive bending.

• To reduce the risk of fire or electric shock, do not expose your SMART Board

interactive whiteboard to rain or moisture.

• There are no user-serviceable parts inside the pen tray. Only qualified

personnel should disassemble the pen tray’s printed circuit boards, and this

procedure must be done with proper electrostatic discharge (ESD) protection.

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i i | IMPORTANT INFORMATION

CAUTIONS

• If you need to lean your interactive whiteboard against a wall before you

mount it, make sure that it remains in an upright position, resting on its pen

tray brackets, which are designed to sustain your interactive whiteboard’s

weight.

• Do not rest your interactive whiteboard on its side or on the top of its frame.

• Do not add any extra weight or excessive pressure to a wall-mounted

interactive whiteboard or its pen tray. SMART designed the brackets

to support only the weight of your interactive whiteboard during normal use.

• For operating safety and to avoid damage to your interactive whiteboard,

connect its USB connector only to a computer that has a USB compliant

interface and that bears the USB logo. In addition, the USB source computer

must be compliant with CSA/UL/EN 60950 and bear the CE mark and CSA

and/or UL mark(s) for CSA/UL 60950.

Other precautionsTo ensure operating safety and to avoid product damage, observe the following

precautions.

• Don’t set up and use your interactive whiteboard in an area with excessive levels

of dust, humidity or smoke.

• If your SMART product requires replacement parts, make sure that the service

technician uses replacement parts specified by SMART Technologies or parts

with the same characteristics as the original.

• Be aware that security cable locks aren’t designed to be a solid protection

measure because the lock can be torn out. However, potential thieves might be

reluctant to try to sell a product with a broken security cable lock hole, which

would readily identify it as a stolen item.

Page 5: SMART Board™ 685ix Premium Interactive Whiteboard System ...downloads.smarttech.com/media/sitecore/en/support/product/smart... · Before you install and use your SMART Board™

Contents

Important information ..............................................................................................i

Safety warnings and cautions...........................................................................i

Other precautions......................................................................................ii

1 Installing your SMART Board 685ix premium interactive whiteboard system

(appliance-based) ................................................................................................. 1

In this chapter ................................................................................................. 1

Before installing the SMART Board 685ix interactive whiteboard system ...... 2

Environmental requirements .................................................................... 2

Verify the installation of the FUWM-600 wall mount and the

SMART Hub SE240/VE220 ..................................................................... 2

Mounting your SMART Board 685ix interactive whiteboard system on a

FUWM-600 wall mount ................................................................................... 3

Important .................................................................................................. 3

Tools required .......................................................................................... 3

Installing the projector mount and wall mount bracket ............................. 4

Installing the SMART Hub SE240/SE220’s power and USB cables ........ 6

Installing the projector cables................................................................... 7

Installing SBA speakers and cables......................................................... 8

Installing additional cables ....................................................................... 9

Installing the UX60 projector .................................................................... 9

Securing the cables................................................................................ 10

Installing the control module cable ......................................................... 11

Mounting the interactive whiteboard....................................................... 11

Completing your installation.......................................................................... 12

Aligning your interactive whiteboard with the projector .......................... 12

Installing the control module .................................................................. 13

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iv | CONTENTS

Installing the pen tray ............................................................................. 13

Configuring the projector to turn on or off............................................... 14

Configuring the hub to control the projector ........................................... 14

Orienting your interactive whiteboard system ........................................ 15

A Hardware environmental compliance.................................................................. 17

Waste Electrical and Electronic Equipment regulations (WEEE directive) ... 17

Restriction of Certain Hazardous Substances (RoHS directive)................... 17

Packaging ..................................................................................................... 17

China’s Electronic Information Products regulations .................................... 18

U.S. Consumer Product Safety Improvement Act ........................................ 18

B Customer support................................................................................................ 19

Online information and support..................................................................... 19

Training......................................................................................................... 19

Technical support ......................................................................................... 19

Shipping and repair status ............................................................................ 19

General inquiries........................................................................................... 20

Warranty ....................................................................................................... 20

Registration................................................................................................... 20

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Chapter 1

Installing your SMART Board 685ix premium interactive whiteboard system (appliance-based)

IMPORTANT

• Use the instructions in this guide to install your interactive whiteboard, control

module and UX60 projector on the FUWM-600 wall mount.

• The instructions in your SMART Board 685 interactive whiteboard box do not

include instructions for installing the UX60 projector or control module, and

the instructions in the SMART Board 685ix and SBD685 Interactive

Whiteboard System document do not show how to mount the interactive

whiteboard or projector on the wall mount.

• Refer to the FUWM-600 SE240/VE220 installation instructions included with

the wall mount, document 99-01032-20, to install the wall mount.

In this chapterRefer to these topics for information about mounting your SMART Board 685ix

interactive whiteboard system (appliance-based) on its FUWM-600 wall mount.

• Before installing the SMART Board 685ix interactive whiteboard system on

page 2

– Environmental requirements on page 2

– Verify the installation of the FUWM-600 wall mount and the SMART Hub

SE240/VE220 on page 2

• Mounting your SMART Board 685ix interactive whiteboard system on a

FUWM-600 wall mount on page 3

– Tools required on page 3

– Installing the projector mount and wall mount bracket on page 4

– Installing the SMART Hub SE240/SE220’s power and USB cables on page 6

– Installing the projector cables on page 7

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2 | INSTALLING YOUR SMART BOARD 685IX PREMIUM INTERACTIVE WHITEBOARD SYSTEM (APPLIANCE-BASED)

– Installing SBA speakers and cables on page 8

– Installing additional cables on page 9

– Installing the UX60 projector on page 9

– Securing the cables on page 10

– Installing the control module cable on page 11

– Mounting the interactive whiteboard on page 11

• Completing your installation on page 12

– Aligning your interactive whiteboard with the projector on page 12

– Installing the control module on page 13

– Installing the pen tray on page 13

– Configuring the projector to turn on or off on page 14

– Configuring the hub to control the projector on page 14

– Orienting your interactive whiteboard system on page 15

Before installing the SMART Board 685ix interactive whiteboard system

Environmental requirementsBefore installing your system, refer to the environmental requirements in the SMART

Board™ 685ix Interactive Whiteboard System Configuration and User’s Guide,

document 99-00984-20, provided with your system.

Verify the installation of the FUWM-600 wall mount and the SMART Hub SE240/VE220You must complete the installation of the FUWM-600 wall mount and the SMART Hub

SE240 or VE220 before you can install the UX60 projector, the SMART Board 685

interactive whiteboard and the control module. Refer to the FUWM-600 SE240/VE220

installation guide, document 99-01032-20, provided with your FUWM-600 wall mount

unit for more information.

NOTE

Because you can install the SMART Board 685ix interactive whiteboard system in

several configurations, several components included with the system, such as the

Extended Connection Panel (ECP), remain unused when you complete the

installation outlined in this guide.

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3 | INSTALLING YOUR SMART BOARD 685IX PREMIUM INTERACTIVE WHITEBOARD SYSTEM (APPLIANCE-BASED)

Mounting your SMART Board 685ix interactive whiteboard system on a FUWM-600 wall mount

ImportantBefore mounting your interactive whiteboard system on the FUWM-600 wall mount,

carefully read and observe the following instructions for operating safety and to avoid

damage to your product.

WARNINGS

• Failure to follow these instructions could result in personal injury and product

damage.

• Two people are required to safely mount your UX60 projector and interactive

whiteboard on the wall mount because they could be too heavy for one

person to safely maneuver alone. When you lift your interactive whiteboard,

you and your assistant should stand on either side of the screen, supporting

its weight at the bottom corners while balancing the top with your other hands.

• Do not leave cables on the floor where they can be a tripping hazard. If you

must run a cable over the floor, lay it in a flat, straight line and secure it to the

floor with tape or a cable management strip of a contrasting color. Handle

cables carefully and avoid excessive bending.

Tools requiredTo mount your interactive whiteboard on the FUWM-600 wall mount, you need the

following tools, which aren’t included:

• a Phillips® No. 2 screwdriver (all screws must be tightened by hand)

• a stepladder

CAUTIONS

• If you need to lean your interactive whiteboard against a wall before you

mount it, make sure that it remains in an upright position, resting on its pen

tray brackets, which are designed to sustain your interactive whiteboard’s

weight.

• Do not rest your interactive whiteboard on its side or on the top of its frame.

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4 | INSTALLING YOUR SMART BOARD 685IX PREMIUM INTERACTIVE WHITEBOARD SYSTEM (APPLIANCE-BASED)

Installing the projector mount and wall mount bracketTo install the projector mount, use the screws labelled f (×7) shown on page 27 of the

FUWM-600 SE240/VE220 installation guide.

To install the projector

mount

1. Using a Phillips No. 2 screwdriver, insert four screws into the four top-right holes

of the projector support leaving the screw heads 1/4" (6 mm) from its surface.

2. Place the projector mounting plate keyholes over the screws, and then tighten

the screws.

Projector Mounting

Plate

Screws (×4)Keyholes (×4)

Projector Support

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5 | INSTALLING YOUR SMART BOARD 685IX PREMIUM INTERACTIVE WHITEBOARD SYSTEM (APPLIANCE-BASED)

3. Insert one screw into the hole in the bottom-right corner of the projector support.

4. Use one screw to attach the loose end of the security cable to the bottom of the

projector support.

To install the wall mount

bracket

Using a Phillips No. 2 screwdriver, secure the wall

mount bracket to the wall mount with the included

screws.

IMPORTANT

Use only one of the two wall-mounting brackets

provided with your SMART Board 685

interactive whiteboard.

Screw (×1)

Projector Mounting

Plate

Security Cable

Projector Support

Security Cable

Screw (×1)

Projector Support

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6 | INSTALLING YOUR SMART BOARD 685IX PREMIUM INTERACTIVE WHITEBOARD SYSTEM (APPLIANCE-BASED)

Installing the SMART Hub SE240/SE220’s power and USB cablesTo keep the hub’s power and USB cables out of sight, route them inside the wall

mount frame behind the interactive whiteboard. Because you won’t be able to reach

them after you install the interactive whiteboard, you must install them now.

To install hub power and

USB cables

1. Connect the hub’s power supply cable and the USB cable to the hub.

2. Route the cables behind the hub, and then through a hole in the lower frame of

the wall mount. Route the USB cable through a hole near the bottom right corner

of the frame so it’s close to the interactive whiteboard’s controller module.

IMPORTANT

You can route the hub’s power cable through an opening in the bottom or side

of the wall mount closest to your wall outlet. Don’t connect the power cable to

a wall outlet at this time.

USB Cable

Power Supply Cable

L

R

2

1

SMART Collaboration Appliance SCA-100

SMART Hub Connection Panel

Power Connector

USB Connection to Controller

Power Supply

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7 | INSTALLING YOUR SMART BOARD 685IX PREMIUM INTERACTIVE WHITEBOARD SYSTEM (APPLIANCE-BASED)

Installing the projector cables

To install the projector

cables

1. Open the wire management clip, if it isn’t

already open.

2. Place the video cable, serial cable and the

female end of the power cable to the left of the

clip leaving enough length to connect to the

projector’s connectors.

NOTE

Don’t let the cables cross as they pass

through the clip.

3. Close the wire management clip.

4. Connect the video and serial cables to the hub.

Video and Serial Cables

Projector Power Cable

L

R

2

1

SMART Collaboration Appliance SCA-100

SMART Hub Connection Panel

Video Connection to Projector

Serial Connection to Projector

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8 | INSTALLING YOUR SMART BOARD 685IX PREMIUM INTERACTIVE WHITEBOARD SYSTEM (APPLIANCE-BASED)

5. Route the projector’s power cable through an opening in the bottom or side of the

wall mount closest to your wall outlet.

IMPORTANT

Don’t connect the power cable to a wall outlet at this time.

Installing SBA speakers and cablesSMART recommends that you install your SMART Board Audio (SBA) speakers on

the wall on each side of the interactive whiteboard instead of attaching them to the

interactive whiteboard.

NOTES

• You can install the speakers now or after you install the interactive

whiteboard.

• The following procedures show the main speaker mounted to the right of the

interactive whiteboard, which maintains the correct left to right stereo image. If

control accessibility or proximity to a power outlet requires it, you can mount

the main speaker on the left and change the routing of the speaker cables

appropriately.

To install the SBA

speakers and cable

1. Refer to the SBA Speakers for SMART Board Interactive Whiteboards installation

guide, document 99-00949-20, provided with the speakers to install them.

2. Route the speaker cable through the oval openings in the top right and top left of

the wall mount, and then connect it to both speakers.

Main Speaker

Dual RCA Plugs

Speaker Cable

Hub USB Cable

Second Speaker

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9 | INSTALLING YOUR SMART BOARD 685IX PREMIUM INTERACTIVE WHITEBOARD SYSTEM (APPLIANCE-BASED)

3. Connect the dual RCA audio cable from the hub to the main speaker.

4. Connect a USB cable from the hub to the main speaker.

5. Coil up and secure any excess cable inside the wall mount’s frame.

Installing additional cablesIf you want to connect your interactive whiteboard system to a network, a room control

system or other peripheral audio-visual devices, connect them now using the

techniques outlined in the previous procedures and ensure that all cables are routed

through openings in the sides or bottom of the wall mount frame.

Installing the UX60 projector

WARNING

Two people are required to safely mount your UX60 projector on the wall mount

because it could be too heavy for one person to safely maneuver.

To install the UX60

projector

1. With the help of another person, fully insert the

projector adjustment module into the wall

mount bracket guide pins.

You hear a click when the adjustment module is

fully inserted and the spring is locked.

2. Using a Phillips No. 2 screwdriver, safely

secure the system using three locking screws.

3. Remove the cover from the left side of the

projector.

Locking Screws

(× 3)

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10 | INSTALLING YOUR SMART BOARD 685IX PREMIUM INTERACTIVE WHITEBOARD SYSTEM (APPLIANCE-BASED)

4. Connect the power cable (A), the serial cable to the Control connector (B) and

the video cable to the VGA 1 input (C) to the projector connection panel’s

connectors.

5. Replace the cover.

Securing the cablesBefore you mount the interactive whiteboard on the wall mount, secure the cables to

prevent strain on connectors and to keep excessively long cables hidden behind the

interactive whiteboard.

To secure the cables Using the included cable ties, secure all the cables to points inside the wall mount

frame, ensuring that they don’t interfere with the interactive whiteboard when it is

mounted on the frame.

VGA 2

Audio In

Composite Video

100V - 240V50 Hz - 60 Hz

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11 | INSTALLING YOUR SMART BOARD 685IX PREMIUM INTERACTIVE WHITEBOARD SYSTEM (APPLIANCE-BASED)

Installing the control module cableTo keep the I²C cable out of sight behind the interactive whiteboard, you must route

the cable along the track on the back of the interactive whiteboard before you install it.

To install the control

module cable

1. Place the included control module cable into the track on the back of the

interactive whiteboard.

2. Run both ends of the cable through the notches in the track leaving the ends

hanging near each end of the bottom frame.

Mounting the interactive whiteboardFollow this procedure to mount your SMART Board 685 interactive whiteboard on the

FUWM-600.

To mount your

interactive whiteboard

1. Attach the round spacers to the back of the

interactive whiteboard.

NOTE

The round spacers are provided with the

FUWM-600.

2. Verify that no cables or hardware that can

interfere with the wall mount are attached to the

back of the interactive whiteboard.

3. With the help of another person, hang your

interactive whiteboard on the wall mount near the center of the bracket.

Notches

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12 | INSTALLING YOUR SMART BOARD 685IX PREMIUM INTERACTIVE WHITEBOARD SYSTEM (APPLIANCE-BASED)

4. Using a Phillips No. 2 screwdriver, insert a bolt through the left pen tray bracket

into the left captive nut in the wall mount. Repeat with the right pen tray bracket.

NOTE

Don’t tighten the bolts at this time. Leave them loose so that you can slide the

interactive whiteboard sideways to align it with the projector’s image. See

Aligning your interactive whiteboard with the projector on page 12.

5. Connect the USB cable from the SMART Hub to the interactive whiteboard

controller module’s captive USB cable.

Completing your installationRefer to the following procedures to finish installing your interactive whiteboard

system.

Aligning your interactive whiteboard with the projector

To align your

interactive whiteboard

with your projector

1. Plug the projector’s power cable into a wall

outlet, and then use the remote control to turn

on the projector.

2. Follow the procedures in the SMART Board

685ix Interactive Whiteboard System

Configuration and User’s Guide, document

99-00984-20, to align the projector.

3. Slide the interactive whiteboard from side to

side, while holding the bottom frame of the

interactive whiteboard, to center the board on

the projected image.

4. Tighten the bolts holding the pen tray brackets

to the wall mount.

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13 | INSTALLING YOUR SMART BOARD 685IX PREMIUM INTERACTIVE WHITEBOARD SYSTEM (APPLIANCE-BASED)

Installing the control moduleAfter you connect all of the cables, you can install the control module into the pen tray.

To install the control

module

1. From the bottom of the pen tray, bend the

expansion slot cover’s three plastic tabs toward

the center of the cover, and then push it up to

remove it.

2. Place the control module into the pen tray’s

expansion slot and gently push down until it

snaps into place.

Installing the pen tray

To install the pen tray 1. Position the pen tray in line with the two

L-shaped metal brackets, and then slide it

toward the wall until it’s firmly against the

bottom frame of your interactive whiteboard.

The pen tray clicks into place.

2. Route the control module’s modular I²C cable

under the lower-right end of the pen tray and

insert it into connector 1.

3. Press the cable into the strain relief channel on

the bottom of the tray.

This step protects the modular cable’s RJ11

connector from damage if the pen tray is

removed when the cable is still connected.

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14 | INSTALLING YOUR SMART BOARD 685IX PREMIUM INTERACTIVE WHITEBOARD SYSTEM (APPLIANCE-BASED)

4. Insert the control module cable (see Installing the control module cable on

page 11) into connectors 2 and 3 on the bottom of the pen tray, and then press the

cable into the strain-relief channels.

5. Move all the pen tray cables out of sight behind the interactive whiteboard.

6. Place the four pens and the eraser into their respective slots in the pen tray.

Configuring the projector to turn on or offYou must select the State Report option in the projector’s Service menu to allow the

projector to report its power state to the SMART Hub SE240 or SMART Hub VE220.

IMPORTANT

If you do not perform the following procedure, your UX60 projector doesn’t turn on

or off when you press the control module’s Power button on your SMART Board

interactive whiteboard’s pen tray.

To select the State Report

option

1. Press the button sequence Down-Up-Up-Left-Up on the projector’s remote

control.

The projector’s Service menu appears.

2. Select the State Report option.

IMPORTANT

Do not change any other settings.

3. Exit the Service menu.

Configuring the hub to control the projectorTo allow the SMART Hub SE240 or SMART Hub VE220 to control your projector’s

power state, you need to configure your hub’s display device control script.

To change your SMART

Hub’s display device

control script

1. Select System > Settings.

The SMART Hub SE240 Settings or SMART Hub VE220 Settings dialog box

appears.

2. Select Display Configurations > Display device control script.

Connector 2Connector 3Control Module Cable

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15 | INSTALLING YOUR SMART BOARD 685IX PREMIUM INTERACTIVE WHITEBOARD SYSTEM (APPLIANCE-BASED)

3. In the drop-down menu, select SMART\UF55_UX60Script.lua.

4. Press Apply All or OK, and then press the hub’s Reset button.

IMPORTANT

You must press the hub’s Reset button for this procedure to work.

Orienting your interactive whiteboard system

IMPORTANT

Orient your interactive whiteboard system before you orient it with other

connected computers.

To orient your interactive

whiteboard system

1. Press both pen tray buttons on your SMART Board interactive whiteboard

simultaneously.

The SMART Hub SE240 Settings or SMART Hub VE220 Settings dialog box

appears.

2. Press Orient.

The orientation screen appears.

3. Using a pen tray pen, press and release the center of the first

target.

NOTE

Although you can use your finger to orient your

interactive whiteboard, a fine-point tool such as a pen

tray pen provides greater precision.

4. Repeat step 3 for each target.

The orientation data saves to your hub’s memory.

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16 | INSTALLING YOUR SMART BOARD 685IX PREMIUM INTERACTIVE WHITEBOARD SYSTEM (APPLIANCE-BASED)

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Appendix A

Hardware environmental compliance

SMART Technologies supports global efforts to ensure that electronic equipment is

manufactured, sold and disposed of in a safe and environmentally friendly manner.

Waste Electrical and Electronic Equipment regulations (WEEE directive)Waste Electrical and Electronic Equipment regulations apply to all electrical and

electronic equipment sold within the European Union.

When you dispose of any electrical or electronic equipment, including SMART

Technologies products, we strongly encourage you to properly recycle the electronic

product when it has reached end of its life. If you require further information, please

contact your authorized SMART reseller or SMART Technologies for information on

which recycling agency to contact.

Restriction of Certain Hazardous Substances (RoHS directive)This product meets the requirements of the European Union’s Restriction of Certain

Hazardous Substances (RoHS) Directive 2002/95/EC.

Consequently, this product also complies with other regulations that have arisen in

various geographical areas, and that reference the European Union’s RoHS directive.

PackagingMany countries have regulations restricting the use of certain heavy metals in product

packaging. The packaging used by SMART Technologies to ship products complies

with applicable packaging laws.

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18 | HARDWARE ENVIRONMENTAL COMPLIANCE

China’s Electronic Information Products regulationsChina regulates products that are classified as EIP (Electronic Information Products).

SMART Technologies products fall under this classification and meet the

requirements for China’s EIP regulations.

U.S. Consumer Product Safety Improvement ActThe United States has enacted the Consumer Product Safety Improvement Act which

limits the lead (Pb) content in products used by children. SMART Technologies is

committed to complying with this initiative.

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Appendix B

Customer support

Online information and supportVisit www.smarttech.com/support to view and download user’s guides, how-to and

troubleshooting articles, software and more.

TrainingVisit www.smarttech.com/trainingcenter for training materials and information about

our training services.

Technical supportIf you experience difficulty with your SMART product, please contact your local

reseller before contacting SMART Technical Support. Your local reseller can resolve

most issues without delay.

NOTE

To locate your local reseller, visit www.smarttech.com/wheretobuy.

All SMART products include online, telephone, fax and e-mail support:

Shipping and repair statusContact SMART’s Return of Merchandise Authorization (RMA) group, Option 4,

+1.866.518.6791, for shipping damage, missing part and repair status issues.

Online www.smarttech.com/contactsupport

Telephone +1.403.228.5940 or

Toll Free 1.866.518.6791 (U.S./Canada)

(Monday to Friday, 5 a.m. – 6 p.m. Mountain Time)

Fax +1.403.806.1256

E-mail [email protected]

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20 | CUSTOMER SUPPORT

General inquiries

WarrantyProduct warranty is governed by the terms and conditions of SMART’s “Limited

Equipment Warranty” that shipped with the SMART product at the time of purchase.

RegistrationTo help us serve you, register online at www.smarttech.com/registration.

Address SMART Technologies

3636 Research Road NW

Calgary, AB T2L 1Y1

CANADA

Switchboard +1.403.228.5940 or

Toll Free 1.866.518.6791 (U.S./Canada)

Fax +1.403.228.2500

E-mail [email protected]

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Toll Free 1.866.518.6791 (U.S./Canada)or +1.403.228.5940www.smarttech.com