smart cities 24 march09
TRANSCRIPT
![Page 1: Smart Cities 24 March09](https://reader034.vdocument.in/reader034/viewer/2022051017/55b695dcbb61eb4c408b456e/html5/thumbnails/1.jpg)
Services2Gether ProjectLouise Cornell, Norfolk County Council
![Page 2: Smart Cities 24 March09](https://reader034.vdocument.in/reader034/viewer/2022051017/55b695dcbb61eb4c408b456e/html5/thumbnails/2.jpg)
What is Services2Gether?
• Improving the ease at which people are able to access public services
• BY:– Understanding what the community needs– Working together to improve access
• Targeting isolated rural communities without fixed services and poor public transport links
![Page 3: Smart Cities 24 March09](https://reader034.vdocument.in/reader034/viewer/2022051017/55b695dcbb61eb4c408b456e/html5/thumbnails/3.jpg)
How do we improve access to services in isolated communities?
• Understanding what people want & determining partner support
• Targeting communities• Developing a service package for each• Delivering the service
![Page 4: Smart Cities 24 March09](https://reader034.vdocument.in/reader034/viewer/2022051017/55b695dcbb61eb4c408b456e/html5/thumbnails/4.jpg)
Understanding what people want and determining partner support
• Feasibility study carried out• Significant interest from partners in pursuing the
idea of ‘working together’ to improve access • Potential to reduce provider costs• Can provide a social cohesion function• Communities like services to be provided locally• Especially keen on something that fills an
information / advisory role within the community
![Page 5: Smart Cities 24 March09](https://reader034.vdocument.in/reader034/viewer/2022051017/55b695dcbb61eb4c408b456e/html5/thumbnails/5.jpg)
Targeting communities
• Evidence based– Lack of services provided locally– Poor public transport links to larger settlements– In the most deprived 40% of areas nationally according
to the Index of Multiple Deprivation– At least 7% of households without a car– A potential venue (eg community building) for service
to be provided from
![Page 6: Smart Cities 24 March09](https://reader034.vdocument.in/reader034/viewer/2022051017/55b695dcbb61eb4c408b456e/html5/thumbnails/6.jpg)
Titel
• Tekst
1. Mapping customer / service data
![Page 7: Smart Cities 24 March09](https://reader034.vdocument.in/reader034/viewer/2022051017/55b695dcbb61eb4c408b456e/html5/thumbnails/7.jpg)
Titel
• Tekst
2. Profiling customers to identify most in need
![Page 8: Smart Cities 24 March09](https://reader034.vdocument.in/reader034/viewer/2022051017/55b695dcbb61eb4c408b456e/html5/thumbnails/8.jpg)
Developing a service package for each community
• Using existing customer data to refine service provision
• Engaging the community to develop a more indepth profile & filling any gaps
![Page 9: Smart Cities 24 March09](https://reader034.vdocument.in/reader034/viewer/2022051017/55b695dcbb61eb4c408b456e/html5/thumbnails/9.jpg)
Delivering the service
• Data profiling will help direct marketing activities• Developing feedback mechanisms to keep this
profile fresh and ensuring it can be used beyond the project