smart cities - better e-services for citizens and businesses ellen karin larsen, ks
TRANSCRIPT
Smart Cities - better e-services for citizens and businesses
Ellen Karin Larsen, KS
eK
om
mu
ne
20
12
KS The Norwegian assossiation of local and regional authorities
• National municipal member organzation• 430 municipalities• 19 counties• approx. 500 public enterprises• approx. 250 employees (150 at the head office in Oslo and
100 in regional offices)
Smart Cities
• facilitate the transfer of e-Government successes across national borders
• identify and support the real transformational impact on local government service delivery
• equip decision makers with the knowledge and motivation
• iclude national authorities
Smart Cities…
• understand which e-services are best and why • reconsider how services are delivered and which
channels they should use• reorganise their internal service delivery processes
and back office functions
• develop a prototype North Sea Region/EU-wide service list
Partners (Interreg 4B North Sea Region)
Benefits for KS - and CEMR?(CEMR - Council of European Municipalities and Regions)
• In this context, Europe is small• All local authorities offer largely the same services, regardless
of nationality• Close cooperation between municipalities in Europe through
common organization CEMR• Use of projects for joint benefit
eK
om
mu
ne
20
12
Smart Cities shows that benefits can only be realised through change in organisation and work processes
Organisation
TechnologyProcesses
80%
20%
Managers with sufficient knowledge
• eCapacity building for civil servants• sufficient knowledge for senior executive officers to realise
benefits of ICT investments• joint project: CEMSDI• Partners: Norway, UK, Spain, Italy, Czeck Republic, Portugal
Collaborating in making ICT strategies
CEMR manual on Implementing strategies for local and regional eGovernment
Guiding national associations of local and regional authorities to assist their municipalities and regions in implementing a DigitalAgenda at local level.
Partners: All CEMRs members