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SMART ENTERPRISE SERVICE MANAGEMENT FOR MI
WAITING IS NOT AN OPTION! Service automation from T-Systems Transparent. Efficient. Target-oriented.
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Service automation with ServiceNow from T-Systems
Today: Industrial service chains!
User experience. Service intelligence. Service experience.
ServiceNow automates your services very easily. For more productivity, efficiency, quality.
Planning, logistics, production, IT management, ICT security, customer service, HR, business applications, and a lot more.
From the secure Telekom cloud. Fully operable, integrable into any IT landscape, with added-value services. Only from T-Systems.
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Planning a new factory with ServiceNow AUTOMATED SERVICES FOR FASTER GO-LIVE
Non-transparent planning process
Budget overrun
Time overrun
Lengthy coordination of the players
Time-consuming approvals
Transparent planning processes, project
management
Budget certainty
Deadline certainty
Fast coordination
Simplified approvals
“When?”
“Who?”
“What?”
“For what?”
“How much?”
Production/logistics planning
Supplier management
Selection and qualification
Without ServiceNow With ServiceNow
Production facility is needed
Plant builders
Offering
Automated workflow with status feedback Manual, laborious, non-transparent processes
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Waste of resources
Downtimes
High manufacturing costs
Quality problems
Many tools & media disruptions
PRODUCTION WITH ServiceNow AUTOMATED SERVICES FOR MORE PRODUCTIVITY
Optimized use of resources
Failure safeguarding through prediction
Cost reduction
Quality improvement through knowledge
management
Integrated, uniform
system
“When?”
“Who?”
“Where?”
“With what?”
“How?”
Without ServiceNow With ServiceNow
Worker
Production output
Service staff/technician
Approval
Problem solution based on a
knowledge db
Machinery problem, maintenance
request
Automated workflow with status feedback Manual, laborious, non-transparent processes
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Without ServiceNow With ServiceNow
Automated workflow with status feedback
LOGISTICS WITH ServiceNow AUTOMATED SERVICES FOR FLEXIBLE DELIVERY
Incorrect delivery
High inventory levels
Special processes
High space
requirement
Low degree of automation
Fast safeguarding of production
Optimization of the materials inventory
Standardized processes
Space optimization
through faster
processes
Automated processes
“Where?”
“How much?”
“Important?”
“Why?”
“When?”
Logistics management
Supplier
Short-term delivery inquiry
Imminent bottleneck of
materials
Express delivery
Transportation service provider
Manual, laborious, non-transparent processes
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SERVICE AUTOMATION FOR THE ENTIRE COMPANY
IT systems, projects,
objects and processes
Many mutual requirements
Many responsible departments
Many manual operations
Automation of
the services
Fewer communication media
Lower complexity
Faster service operations
The centralized platform for
problem solutions and workflows free of media disruptions
Bundled information flow from
all systems (operational and strategic units)
Digital transformation! With the service
from the German Telekom Cloud and added-value services from T-Systems
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Everything integrated into 1 system: 1 architecture, 1 data model, centralized service management, cloud and non-cloud
systems, 1 system for all employees
More efficiency Intelligent storing of criticalities, responsibilities, skills and dependencies,
for example
More productivity 24/7 self service, no media disruptions, sig-nificant time savings, no service interruptions
Full transparency Control over applications, projects, finances, resources, service status
Flexible, economical model The SaaS model is scalable, highly available and needs no hardware and staff investment
More quality Safeguarding of the service quality, including of the corporate processes depending on it
User experience
Service intelligence
Service experience
*ITSM: IT Service Support Management Tools
YOUR BENEFITS WITH THE ServiceNow PLATFORM
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As leading cloud provider, T-Systems is the only one offering ServiceNow from the German Cloud!
YOUR EXCLUSIVE BENEFITS WITH T-SYSTEMS
The only one end-to-end provider
For ServiceNow as SaaS/PaaS in the German market
Consulting, implementation, training
Operation and support (24/7 managed
services, service desk operations)
Profound expertise
In consulting, processes, implementation
Shorter introduction time through specialized advice and templates
Immediate full automation
Efficient automation tools for IaaS, PaaS and SaaS for provisioning, auto deployment, monitoring
Cloud partner ecosystem
With complementary solutions to ServiceNow
Such as IAM OneLogin, data orchestration as a service, specialized applications, IoT
solutions
Integration with connected systems
Management of multi cloud systems
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YOUR FIRST STEP TOWARDS SERVICE AUTOMATION
Integration capability, scaling,
roll-out, …
Provision of a test environment
and pilot testing of an exemplary process
Customer-Specific Step Proof of Concept
Offer x Offer 3
Determination of potentials,
roadmap, evaluation of feasibility
Identification of your service
automation issues
Discovery Workshop Quick Check
Offer 2 Offer 1
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Waiting is not an option!
User experience.
Service intelligence. Service experience.
For more productivity, efficiency
and quality .
From the secure Telekom cloud
with the added-value services from T-Systems.
Service automation with ServiceNow from T-Systems
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OUR SERVICENOW EXPERTS
Alfred Vöhringer
T-Systems International GmbH Solution Sales ServiceNow Mobil +49 151 16731970 [email protected]
Thomas Wuest
T-Systems International GmbH Solution Sales ServiceNow Mobil +49 151 17627976 [email protected]
Kaspar Dütting
T-Systems International GmbH Solution Sales ServiceNow Mobil +49 151 62439662 [email protected]
Stefan Dörr
T-Systems International GmbH Solution Sales ServiceNow Telefon +49 228 18127456 Mobil +49 175 1898902 [email protected]
Hans-Georg Lander
T-Systems International GmbH Solution Sales ServiceNow Mobil +49 171 5754885 [email protected]
THANK YOU VERY MUCH