Smart Grid Analytics: Leveraging big data to deliver customer value

Smart Energy Forum| 27 November 2014

Operational

savings

Home Energy

Management

Systems (HEMS)

Solar Electric

vehicles

How would you

grade your utility’s

preparedness to manage the

smart grid/smart meter

data influx?

4

Trouble making sense of the data

17% (2013) Percentage who said completely

prepared:

Q:

A:

Source: Oracle

Difficulty recruiting customers for programs

CASE IN POINT: Utilityco’s pricing program

I added a small image

To make it clear this

Was a Time of Use Program.

Any way to make this look

Cleaner?

$37M spent to enroll the first 22k customers

77% of UtilityCo customers would

benefit from a CPP rate

1.5% of UtiltyCo’s customers

enrolled in CPP Rate

DISILLUSIOMENT

Giving up altogether

» $138M SG Investment Grant for

AMI

» Installing additional devices at

>$1200 lifetime cost

» Only 14,000 homes enrolled

after 3 years of recruitment

CASE IN POINT: Utilityco’s device program

Source: NV Energy 2014 Annual Report

7

Can we dig ourselves out?

Leveraging Smart Meter big data

Innovative

consumer tools

Demand

response

resource

Robust

customer

intelligence

10

Signs of hope

HIGH BILL ALERT RATE ANALYSIS

TOOLS

Usage disaggregation

5% improvement in relationship and brand metrics

19% decrease in high bill calls

Usage alerts

Digital

interaction

Web

analytics

Usage

behavior

Customer

provided

data

Digital

interaction

Web

analytics

Usage

behavior

Customer

provided

data

Customer intelligence

Adoption: 100% of homes

Savings Opportunity: Broad-based kW/home

Adoption: 5% - 15% of homes

Savings Opportunity: Deep kW/home savings

Direct Load Control:

Expensive and hard to scale

Traditional Direct Load Control

Opower’s Behavioral Demand Response

Snapshot:

Snapshot:

80% highly satisfied with BGE’s program

5% average peak savings

15% peak savings for engaged savers

Deployed to >1M households

Behavioral Demand Response No Incentives

Behavior Demand Response With Incentives

17

Results: Performance across 10 events

18

Results: Transformative smart grid economics