SMART NATION

a practical approach

Dorcas

Director, Strategic Planning & International

Government Technology Agency of Singapore

(GovTech)

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About Singapore

719 km2

Land area

2

5.54 mil

Population

96.7%

Literacy Rate

US$72,711

GDP Per Capita

16 66

Government Agencies

144,000

Public Sector Officers

Sources: Singapore Department of Statistics, Singapore Government Portal www.gov.sg & Public Service Division www.psd.gov.sg (Q2, 2016)

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The unfolding journey of Smart Nation

3

A vision to create better

living, more

opportunities and

stronger communities by

harnessing technology

A computer

on every desk

Deliver

services

online

Integrate data,

processes and

systems

From “Gov-to-

You” to “Gov

with-You”

Copyright of GovTech © Not to be reproduced unless with explicit consent by GovTech.

Smart Nation is about serving our people using

technology & data

demand

driven

outside-in

supply

driven

inside-out

citizen

centric

govt.

centric

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Smart Nation

Smart City Systems Smart Citizen Involvement1 2 3Digital Government

Putting in place the

to operate

a Smart City

Deliver

to

citizens to create useful

applications themselvesKe

y Th

rust

s

Integrated, user-

centric digital

experience for

citizens

Optimizing

limited resources

with digital

Leveraging digital

communities to serve

and augment

government

Citizen-centricity OptimizationCommunities

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Citizen-centricity - Bringing greater convenience to

individuals and entities

http://www.myinfo.gov.sg

MyInfo - Consent driven, single platform to manage the use of personal data for online

transactions.

7

Public services should be convenient, responsive and seamless.

Footpath

State land

Canal

Foot-bridge

Park connector

Citizen-centricity - Simplifying Services for Our Citizens

Smart phone app and integrated system to facilitate joint solutioning & cross-agencies analytics to drive better sense-making among agencies handling municipal services

OneService@SgCoordination of Municipal Services

Copyright of GovTech © Not to be reproduced unless with explicit consent by GovTech.Source / Photo credit: Insert text here

8

Optimization - Beeline - using data to optimize

infrastructure in a complex urban environment

Members of the public can submit

suggestions for potential routes

Identify areas that were poorly served

by public transportation

Optimized for profitability to ensure

economic viability

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registered

responders

responses to

cases

Communities - Mobilize resources to build stronger

digital communities

10

MyTransport.SG (LTA) MyResponder (SCDF)

Feedback on

road defects

and issues

Police@SG (SPF)

Respond to

appeals for info

on suspects or

missing persons

Feedback on

environmental

issues

Snap@MOM

Feedback on

workplace

safety issues

Suggest a Book (NLB)

Suggest new

books to buy

myENV (NEA)

Respond to calls

for emergency

medical attention

Communities - Leveraging & Encouraging Crowdsourcing

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Communities– Open Data, APIs and Platforms

• Visualisations can be reused by agencies for

From as many data as possible to

, through the

active use of charts and articles

• Developer Portals with APIs - one stop access

to real-time APIs from different government

agencies

11

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Digital Inclusion- Silver Generation

The Silver Infocomm Initiatives seek to bridge the digital divide

among seniors aged 50.

Silver IT Fest

Silver IT Care

Silver Infocomm Wellness Ambassador

Silver Infocomm Junctions Silver Infocomm Hotspots

Intergenerational IT Bootcamp

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Digital Inclusion- Disadvantaged groups

To help create a all-inclusive digital society, we have initiatives to help

disadvantaged groups.

• Enable People with Disabilities through Infocommand Assistive Technology (Enable IT) Programme

• Affordable internet access, includes computing devices and connectivity plans.

• iNSPIRE Fund Scheme• PC-Bundle Scheme

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Singapore has done well so far…

14

INTERNATIONAL

DOMESTIC

Digital Government

Study 2014

1st1st

WEF Global

Information

Technology Report

2016

UN

eGovernment

Survey

2016

Annual e-

Government

Perception Survey

2015citizens

are satisfied

with the quality of

government’s e-

servicesbusinesses

96% 95%

1st4th

1st

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Singapore Cooperation Enterprise

• Focal point of access to Singapore Public Sector expertise.

• Presence in over 30 countries in 3 key regions (Asia, MENA, Latin America and Sub-Sahara Africa)

• In the area of E-government, SCE provides advisory and technical expertise to implement in e-Gov services to improve efficiency in GovtServices.

• Visit www.scp.gov.sg for more details.

Thank you