2015 Cisco and/or its affiliates. All rights reserved. For Cisco partner and channel use.

Partner At-A-Glance C

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Cisco Smart Net Total Care

Gain Network Visibility and Increase Your Services Revenue

Features and Benefits

Cisco Smart Net Total Care provides customers

with proactive smart capabilities along with

Ciscos award-winning foundational technical

service capabilities.

Smart Net Total Care gives customers visibility into

their contracts, installed base, and end-of-support

items all managed through a single portal. It

delivers actionable intelligence, personalized

information, and proactive support to better manage

Cisco networks.

Your customers

Improve risk management

Solve problems more quickly

Reduce operating expenses

What Is the Value to You?

As a trusted partner, your customers can grant you

access to the Smart Net Total Care portal, which

provides you access to actionable intelligence

helping you to build customer relationships and

open up new revenue opportunities. You gain

visibility into gaps in their service contracts. Your

insights will help them determine the best level of

service coverage, plan and budget for technology

changes, and renew and consolidate Cisco service

contracts. Smart Net Total Care gives you an inside

track on new selling opportunities.

Increase Your Revenue Opportunities

You add services revenue when you attach Smart

Net Total Care to new product sales. And you

continue your recurring revenue streams with

streamlined renewals making you more profitable,

faster.

Strengthen Your Customer Relationships

Smart Net Total Care reports assure your

customers that their installed base is current and

covered. You can:

Have fact-based discussions with your

customers that strengthen your position as a

trusted advisor

Optimize their contracts and coverage to

meet their changing business demands

With Smart Net Total Care, you offer a support

solution that simplifies your customers installed

base management.

Gain Insights with Reports

Flexible reporting provides a comprehensive view of

installed base data that can be viewed online

through a secure web portal or downloaded for

further analysis.

Smart Net Total Care reports provide

Inventory details

Contracts data

Alerts information

Customizable dashboards create views that contain

just the data needed. Searching, sorting and filtering

capabilities quickly let you focus on the information

you want. Scheduled reports automatically provide

information at regular intervals.

2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for public distribution. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other

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Partner At-A-Glance

Where Do I Sell It?

Qualifying customer attributes include network size,

network change, and current contract and device

management processes. Here are some questions

to help identify Smart Net Total Care prospects:

Do you manage a large, dynamic network?

Customers with over 500 Cisco devices, and who

experience a fair amount of network changes, are

key candidates.

Do you spend a lot of time tracking alerts or

contracts? Customers who spend too much time

tracking contracts, have long renewal cycles, or

manually reconcile installed base data are good

candidates. Customers who have experienced

return materials authorization (RMA) or entitlement

delays can benefit from having device information

easily available when problems arise.

Is Smart Net Total Care Right for My Business?

As a Cisco Branded Service, Smart Net Total Care

enables you to take advantage of Ciscos

proprietary support infrastructure and intelligence

without an expensive investment of partner

resources. You build an ongoing relationship with

your customers. As a result, recurring service

streams stabilize your business in tough economies

and boost your profitability during growth spurts.

Customer insights provided by Smart Net Total

Care create new opportunities to sell partner-

branded value-added serviceswith minimal

investment.

Up-selling your SMARTnet customers to Smart Net

Total Care delivers increased visibility into installed

inventory and service contracts.

Suggested Next Steps

Smart Net Total Care brings value to you and your

customers. Realize its value and take the next steps

listed in Table 1 for Smart Net Total Care.

For More Information

Cisco provides Smart Net Total Care enablement

assets to help you plan, design, implement, and

measure your Smart Net Total Care initiatives. To

learn more, review the assets listed in Table 2 and

contact your Cisco representative.

Table 1 Next Steps

Table 2 Resources

Next Step Description

Prepare Identify people in your company responsible for business development and services. Potential roles include:

Business executive or owner

Business development manager

Services and practice manager

Ask your Cisco contact for a Smart Net Total Care presentation.

Plan Work with your Cisco account team to develop a plan for your Smart Net Total Care business.

Resource

Available Assets

Partner Resource Library

Access partner Smart Net Total Care assets, including educational videos, sales tools, and quoting and ordering information.

Cisco.com Access customer assets, including video, data sheet, white papers, and success stories.

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