smart transformation efficient enablement — huawei bss ... · [email protected]. 2 china...
TRANSCRIPT
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China Internet plus policy will transform industries
Internet + Manufacturing • Factory operations
• Supply chain
• Maintenance
• 3D printing
• Automation
Internet + Finance
• Health
• Education
• Travel
• Entertainment
• Food, Beverage
Internet + Government
• Customer centric
• Governance model
• Government devices
• Security
• Share platforms
Internet + Agriculture
• Weather / water
• Tractors etc
• Drones
• Land health
• Supply chain
Internet + Medical
• On demand
• Patient management
• Remote care
• Wearables
Internet plus Industry Drivers Handsets, devices
and internet Data Exchange System optimisation New Business Models Social transformation
New Economic Growth Engine: From “Made in China ”to “Create in China” entrepreneurial innovation collaborative manufacturing modern agriculture smart energy
inclusive finance livelihood service high efficient logistics E - commerce
convenient transportation green ecosystem artificial intelligence accessible services
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Other countries including Malaysia are taking the digital enablement route as a core policy driver ….
Accelerating human capital development
Enhancing inclusiveness towards an equitable society
• Enhancing delivery systems and
wealth creation of B40 household
• Balancing growth, preferential attachment and government services access
• Translating innovations to wealth
• Enabling businesses to reach un
tapped markets
Strengthening infrastructure to support economic expansion
• Facilitate internet economy by
reducing barriers to entry
• Monetise BNM real time payment network by faster mobile commerce
Re-engineering growth for greater prosperity
• Redesigning government services
trust and integrity
• Transforming service sector and strengthening SMEs
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But the realities show that the social divide maybe increasing as our lives go digital
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These challenges require a new way to think about policy and society …. Its time to rethink government….. Government 2.0
Taxes by the citizens
Government as a vending machine
Roads & infrastructure
Citizen services
Governance & equity
Law & security
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Government 2.0 strategy is about digital enablement and reducing digital divide
Its not a policy option. It’s a delivery crisis.
Strategy is delivery.
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Citizens are already using multiple government services and digital enablement provides scale and feedback loop
• Digital scale • Safe and accessible • Efficient and fast
Social Transfers +
• Crowd sourcing • Authenticated beneficiary • Access to schemes
Wealth creation +
• Enhance penetration • Devise high level project • Licenses and legal
stakeholders
Insurance +
• Access to services • Fast payments • Online consultants
Hospital +
• Ticketing and information • Share information • Complains and feedback
Transport +
• Pay by IDs • Reduce costs • Remove congestion
Parking +
• Low cost access • New business model • Power to citizens
Finance +
• Infringements, payments • Information access • Update credentials
Police +
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e-government and digital enablement brings massive dividends to citizens … low income benefit the most
Source: Malaysia median income to hourly wage: Malaysia Bureau of Statistics & Huawei Analysis
Million USD
34M USD annual savings from digital vouchers for public Time savings & congestion reduction
30 Minutes
30 Minutes
30 Minutes
20 Minutes
Now/ Analog
≈ 110 Minutes
≈ 10 Minutes
30 Minutes
30 Minutes
30 Minutes
20 Minutes
Digital
≈ 30 Minutes
*
*
27M USD
6.8M USD
90% Reduction 37.35
10.2
3.4
5
10
15
20
25
30
35
40
Analog Digital Online Only
All Online
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Digital enablement for government leads to a bigger case of transformation
Digital enablement is not about web sites and apps
It is how we transform the government
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Three steps to reduce digital divide through government policy intervention
• Vertical vs. Horizontal • RACI matrix • Local vs. Central
Step 1: Shape
• Procurement process • Sandboxing • Ecosystem partners
Step 3: Process
• Alpha, Beta, Live • User Journey • A/B Testing
Step 2: Language
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The process to bring e-government mainstream and get citizens at the centre of service design
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Policy Capturing requirements & procurement Development Launch
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