smart wash - sap
TRANSCRIPT
SMART WASH
openSAP
Touch IoT with SAP Leonardo
STORY
Caught in the busy schedules of life, it’s very
common for all of us to fling our dirty clothes to the
laundry basket and then forget all about it until we
need them again, could be because we had to wait
for a weekend to come when we thought of sparing
time for laundry and finally left out of track. The
situation could be more tough when it comes to
monitoring and dealing with multiple laundry bags,
like in a family.
My friends and I have always wondered if there could
be an intelligent laundry system with equipped load
sensors in the laundry basket that could sense the
load and remind us when the basket is full, enabling
us to directly schedule pick-ups and get our laundry
done, thus reducing cognitive load. We wanted to
view the laundry basket status, get a notification
when the basket is full , schedule pick up when the
basket is full or when it reach a threshold limit, view
the status of the order post the pick-up and also
cancel a scheduled pick-up if needed.
Jannet Ann Jo Jannet Ann Jo Jannet Ann Jo Jannet Ann Jo A working lady
“I like to stay organized”
Responsibilities Goals
Needs Pain points
Keep track of entire family’s laundry
Save a date to get laundry done
Give dirty garments to laundry house
at appropriate times without fail
Collect the washed garments at the
communicated time
Ensure that her family members
get their washed garments on time
Get laundry done in a fast and
reliable way
Reduce her cognitive load involved
in planning her laundry schedules
Get notified when laundry baskets are
full or when threshold limits are met
View laundry bag status remotely
Schedule pick-ups at desired time
Automated pick-up scheduling based
on load if setting is maintained
View current and past orders placed
Track garments
Manually check the status of
each of the laundry baskets
Many a times, getting laundry
done would be left out of track
Hard to find time to drive to
laundry house
Waiting time at laundry house
Jannet is a married 30-year-old working mother of two children with an
income of 8 lakhs per annum. She is engaged in a busy sophisticated life
and is very particular about getting things done on time.
Point of view
Jannet, who is a working women
needs a way to manage and deal
with the entire laundry of her family
so that she can save time, reduce
cognitive load and get the laundry
done without fail
ACTIONS
MINDSET
FEELING
TOUCH POINTS
User Experience Journey
Walk into
every rooms,
Check laundry
basket status
Keep track,
Plan
laundry
schedule
Save a
date for
laundry
Gather dirty
garments,
drive to
laundry house
Give them to
laundry, make
payment, head
back home
Drive to laundry
house again, collect
garments at time
communicated
Uffff!!! I am
too tired
Maybe this
weekend...
I have no
time
Hope I
don’t
forget
Omg! I should
spare time
today to get
my laundry
done
Again, I should
find time to
come and
collect them
Finally managed
to get my
laundry done!!!
Laundry
basket, dirty
garments
attention Mobile/
calendar
Laundry,
Car
Laundry,
Cash,
Car
Washed garments,
car
MockUp
Lock screen notification Home Page Laundry bag status
Eric’s laundry status Pick-up list Schedule pick up
Review items for pick-up Side panel User’s recent pick-ups
Tracking Threshold settings
Prototype: You can find the build prototype and study links below
Build prototype: https://standard.build.me/prototype-
editors/api/public/v1/snapshots/d1c23dbd1b3237a80e1e2144/artifacts/latest/index.html#/lock_screen_notifications
Build study: https://standard.build.me/user-
research/d1c23dbd1b3237a80e1e2144/participant/cba42dc452bf88e60e202b87