smarter cities - green cities

© 2014 IBM Corporation

Smarter Cities: Capitalizing on new insights, creating system-wide efficiencies,

collaborating in new ways

Karolina Marzantowicz

IBM Academy of Technology Leadership Team


What does a city have to provide for its citizens?


Safety & Security

Transportation (routes, railways, services)

Utilities (energy, gas, internet)

Places for living

Places for working

Education & Healthcare services (and other social services)


What are some of the challenges you face, living in Warsaw?

How might you use technology to help overcome these challenges?

YES!


Smart Technology versus Smart People


�Technologies help cities to become ECO, SMART and INNOVATIVE

� ... but not all SMART technologies and ECO

�Technologies can be applied in most of the areas of city’s responsibility

�Human factor in social and interconnected world cecomes more and more important

�People want to be involved and want to have an impact of their city

�Technology helps not only with optimization of city infrastructure but also with services (social, healthcare, education, safety)

6


Leadership ChallengesFrom Competition to Collaboration


�More collaboration is required for city leaders:

–Between other cities, and other governing

institutions

–Between services & infrastructure providers

–Between citizens

�It is importnat to have broder perspective and to see

all dependencies (system thinking) when addressing

city’s issues

�Get longer perspective then your cadence

8


The world we live in stresses our societal planning and management abilities, our physical infrastructure as well as our health and personal growth.

9

1 http://www.unwater.org/statistics/statistics-detail/fr/c/211811/2 https://www.rita.dot.gov/utc/utc/sites/rita.dot.gov.utc/files/utc_spotlights/pdf/spotlight_0313.pdf3 http://www.telegraph.co.uk/finance/newsbysector/transport/9734126/Trafiic-congestion-costs-UK-economy-4.3bn-a-year.html4 http://cedb.asce.org/cgi/WWWdisplay.cgi?2954225 https://www.dosomething.org/actnow/tipsandtools/11-facts-about-disasters6 Meeting of the Minds Webinar, From Fragile to Agile: Transforming Economies Through Business Models and Partnerships, Riz Khaliq, August 13, 2014


Leaders deliver:

Citizensdemand:

Underpressure

from:

Supported by technology

such as:

Quality of LifeGrowthServicesSafety

ProsperityOpportunityConvenienceSecurity

ConstrainedBudgets

EconomicComplexity

AgingInfrastructure

IncreasedThreats

SocialCloudMobileBig Data &Analytics

As a result, cities are challenged with budget pressures, scarce resources — and are competing with each other

10


Resilient cities and their leaders embrace essential capabilities. These IBM Smarter Cities are turning challenges into opportunities while building strong, differentiating identities

Lisbon, Portuga

Miami, FL

Rio de Janeiro, Brazil

Portland, OR Madrid, Spain

Singapore

Davao City, Philippines

Zhenjiang, China

Honolulu, HI

Stockholm, Sweden

Minneapolis & Rochester, MNDublin, Ireland

Corpus Christi, TX

Rochester, NY

Durham, NC

Edmonton, AB

Bangalore, India

Ultrecht, Netherlands

11


„smart city” - what does it mean ?


Vibrant cities are realizing their full potential by integrating across functions, capitalizing on new insights, creating system-wide efficiencies and collaborating in new ways

13

Planning and ManagementLead with vision and deep insight to improve efficiency, collaboration and response for government, public safety and city operations

InfrastructureBuild resilient, sustainable infrastructure to increase efficiency, sustainability and proactively plan for energy, water and transportation

PeopleEnable individuals’ health and productivity to deliver better outcomes and reduced costs in social programs, health and education


We provide critical technologies that help cities:

� Reduce cost by leveraging cloud

� Decrease time to deploy

� Increase accessibility

� Integrate and analyze large volume of data

� Identify predictive insights

� Improve decision-making across the city

� Realize the potential of the “Internet of things”

� Empower city leaders and citizens with real-time insights

� Deliver those crucial insights anywhere, anytime

� Increase citizen engagement

� Obtain crucial data

� Capitalize on city interconnectedness


EnergyGovernment HealthcarePublic Safety

Prioritized Industries

Transportation Water

Solutions

Smarter City Operations

Consulting and Services

And our Smarter Cities solution portfolio is expansive

InfrastructurePlanning and Management People

� Intelligent Operations Center

� Law enforcement, public safety, intelligence, counter fraud

� Emergency management

� Building management

� Campus management

� Transportation management

� Water management

� Utility network management

� Asset management

� Social program management

� Smarter care

� Health management

� Educational outcomes

15

Business Partner Solutions


IBM segment introductions and client successes

16


Intelligent Operations Center for Smarter Cities

Capitalize on new insights, using real-time visibility of cross-city data to optimize cost efficiencies

Create system-wide efficiencies to proactively manage problems and mitigate impacts to services and citizens

Collaborate in new ways with business and citizen participation driving economic prosperity and enhancing citizen involvement

“The system gives us incredibly valuable insight into trends and what we can expect in the future. We’re moving from a break-fix mentality to a proactive planning mentality.”

A comprehensive approach to city and regional functions provides integrated insight across agency operations

— Doug Craig, Mayor of Cambridge

Automated alerts notify emergency personnel when changes occur in the flood and landslide forecast

17


A Canadian cityscenario and funding option assessment reporting time reduced up to 90%- from hours to minutes

Improve citizen services, doing more with less by knocking down interagency silos

A major US citygains 95% improvement in police investigation times, reducing the process from four hours to just minutes

Use near real-time insights into the activities of a busy Chinese port, to help port managers to take short-term corrective actions

speeds analysis of passenger flow by 84 times, enabling targeted decision making

Miami Dolphins Sun Life Stadiumanticipates 90% improvement in process efficiency of stadium operations

Anticipate saving USD 100,000 per year in staff time spent on capital plan forecasting

Increase fan loyalty leading to higher game attendance figures

Intelligent Operations Center customers achieving real results

18

Zhoushan Port Management Authority


Smarter Law Enforcement

Capitalize on new insights to get a holistic view and identify leads more quickly

Create system-wide efficiencies to uncover criminal trends and proactively deploy police resources

Collaborate in new ways to quickly apply resources and efficiently resolve crimes

Public safety systems help make cities safer and more desirable for citizens and businesses

“Coplink proved to be an important resource tool to help identify a suspect and solve an otherwise unworkable case.”

Two North American police agencies worked together to attain guilty convictions for two theft cases

— David Maher, Tustin Police Department

19


Use predictive analytics to reduce crime without a proportional increase in staff –while expanding coverage area

NYPDprovides mobile access to more than 120 million criminal complaints, arrests and 911 records

Relay critical data instantly to officers at the scene; what once took days now takes minutes

Memphis Police Deptreduces crime 19% over four years

Miami-DadePolice Depttransforms all aspects of public safety operations by enabling a holistic view of policing and partner agency systems

Provide a preconfigured solution that supports front line, command and investigative staff

United Kingdom Ministry of Justiceanalyzes 4 million records from within 140 prisons

Share key information on criminals among agency staff to help anticipate future problems and plan intervention programs

Law enforcement customers achieving real results

20


Emergency management systems capture events to a central point and provide responders with operational insights

21

“In Rio de Janeiro, we are applying technology to benefit the population and effectively transitioning to a smarter city”

Automated alerts notify emergency personnel when changes occur in the flood and landslide forecast.

— Mayor of Rio de Janeiro Eduardo Paes

Smarter Emergency Management

Capitalize on new insights to create near real-time situational awareness at the command center level

Create system-wide efficiencies to improve strategic collaboration and tactical decision making for virtually all hazards (man-made or natural)

Collaborate in new ways to enable a faster, more effective and efficient response


Emergency management customers achieving real results

22

Integrate information feeds from federal, state and international security agencies and their monitoring tools

Davao City, PhilippinesDevelops an “early warning system” that monitors Key Risk Indicators citywide

Integrate several agencies with a centralized solution, speeding cross-agency coordination

A Brazilian Large Event Public SafetyImproves threat detection and command-and-control response efficiencies for large, international events

City of MadridEmergency response agency improves response time by 15%Establish an

integrated communication system that enhances situational awareness

City of Fort WorthReduces number of physical radios needed in communication center by 80%

Enable first responders to communicate with each other in real-time and respond faster with better decision making


Building management systems can lower maintenance and energy costs and improve sustainability

23

“The solution for smarter buildings enables us to see cost reduction opportunities faster and helps us to improve the overall efficiency and reliability of our assets.”

Estimated year-over-year incremental energy savings of 5 percent. Delivered 8 percent annual savings on equipment operating costs during pilot program.

— John DeMarco, Director, IBM Facilities and Energy Management

Smarter Building Management

Capitalize on new insights to manage operational, energy and space productivity within and across facilities

Create system-wide efficiencies to optimize asset performance and reduce operational risk

Collaborate in new ways to achieve the highest possible return on capital investment


Building management customers achieving real results

24

IBMestimates year-over-year incremental energy savings of 5%, and delivers 8% annual savings on equipment operating costs during pilot

Enable cost reduction opportunities faster and help improve overall efficiency and reliability of assets

Alamo Collegessaves USD1.2 million during the first three

years, resulting in a full ROI within the first 12 months

Establish near-real-time monitoring of equipment sensors

Portland School Systemrealizes over 300% ROI and cuts facilities management costs by 15% through increased productivity

Operate more efficiently and make better decisions where and when monies should be spent


Smarter Energy Management

Capitalize on new insights to improve network operations

Create system-wide efficiencies to anticipate outages and improve communications and restoration

Collaborate in new ways to inform consumers and engage them in conservation and sustainability

Energy management systems deliver reliable power more efficiently

— Peter Franken, Head of Energy Distribution, EKZ

Expected to shift up to 50% of EV charging time to low-peak grid hours and reduce vehicle operating costs for drivers

“Electric vehicles can be used to buffer the irregular production of electricity from future renewable sources, which will contribute to the overall stability of the

electrical network.”

25


Model City Mannheimsmart grid framework shifts up to 8% of energy demand to off-peak and reduces consumer costs up to 5%

A small U.S. cityhelps reduce electricity usage by as much as 11% with a conservation portal pilot program

An Indian public lighting utilityimproves control over 10,000 street lamps, reducing costs up to 20% annually and decreasing electricity usage by 20%

An Italian power companyreduces outage times by 50% by automatically pinpointing the location and reason for the problem

Devise a smart grid services market, spurred by Germany’s call for an “energy system of the future”

Reduce household electricity use and reduce costs by combining social networking, cloud computing and sophisticated analytics

Monitor 260,000+ meters and instruments on the grid, and automatically dispatch a field operator when outages occur

Give engineers analytics to anticipate repairs and deliver reliable service, creating a reliable lighting grid that saves money and contributes to the city’s livability

Energy management customers achieving real results

26


“Aggregating, integrating and analyzing data on weather conditions, tides, levee integrity, runoff and more will provide the Dutch government with detailed information that better prepares it to protect Dutch citizens and business as well as homes,

livestock and infrastructure,”

Smarter Water Management

Capitalize on new insights by providing a holistic, system-wide approach to water system data analysis and management

Create system-wide efficiencies by identifying potential delivery disruption and better forecasting long-term water demand

Collaborate in new ways to protect water supplies and drive conservation and sustainability

Water management systems make operations and infrastructure more reliable and efficient

27

Prevent disasters and environmental degradation, while reducing the cost of managing water by up to 15%

— Jan Hendrik Dronkers, Director General of Rijkswaterstaat


Rio de Janeiroimplements a high-resolution weather and hydrologic modeling system that can predict flood events up to 48 hours in advance

Digital Deltahelps water authorities prevent disasters and environmental degradation, while reducing the cost of managing water byup to 15%

Bangalore Water Supply and Sewage BoardMitigates water loss due to theft, leakage and malfunctions saving up to 40% of supply

Provide real-rime feedback on the status of the water supply for water-distribution pattern adjustment

Miami-Dade Parksexpects to reduce water consumption by 20%and save USD860,000 annually

Reduce water costs through operational efficiencies and advanced analytics capabilities

Mitigate flood damage by gathering and analyzing flood information in the Netherlands and applying advanced analytics

28

Water management customers achieving real results

Integrate information and processes from 30 different city agencies


Smarter Transportation Management

Capitalize on new insights to create visibility across transportation networks and improve operations

Create system-wide efficiencies to optimize capacity and minimize congestion by anticipating commuter demand

Collaborate in new ways to assure safety and improve the traveler’s experience

Transportation management systems can improve operational efficiency and enhance traveler safety, speed and satisfaction

— Thomas Weil, Head of Traffic Management Center, Cologne

Increased accuracy of traffic volume data to 90% ensures that drivers receive more accurate reports on traffic tie-ups, suggested route changes, etc.

“Having the ability to create actionable insight from the traffic monitoring data gives us an ability to better manage congestion as well as provide citizens with more precise traffic information.”

29


Finnish Transport Agencytransforms 78,000 km of roadway data into insights to enhance safety and operational efficiency

Integrate and analyze existing roadway data to improve road maintenance and make the country's motorways safer and easier to navigate

Analyzes traffic and road conditions to help improve traffic flow and ease congestion

A Chinese highway management agencyreduces the time required to validate a citizen report about traffic events from more than 30 minutes to less than 15 seconds

Used advanced analytics to optimize traffic flow and improve roadway safety

Develop high-speed urban passenger transport network to meet growing population needs

City of Zhenjiangmakes public transportation system faster and more efficient by improving transit flow on 2000 city buses and 100 bus routes

Transportation management customers achieving real results

A US turnpike authoritypredicts turnpike traffic conditions with 96% accuracy for 30-minute predictions in live tests

30


Smarter Education

Capitalize on new insights to enhance recruitment and retention, deliver personalized learning and provide exceptional student experience

Create system-wide efficiencies to reduce costs, improve service delivery and boost real estate efficiency

Collaborate in new ways among schools, teachers and parents and among universities, industry and government

Education management systems help improve student performance and reduce costs

31

“We had some truly significant thinkers on board, so it was a chance to discuss ideas that really matter with people who are making a difference in the world.”

Used IBM Jam technology to host over 8,000 global participants in a virtual roundtable called UniJam.

— Professor David Lloyd, Vice Chancellor


DeVry Universityachieves 49% increase in one college’s recruitment from 6,322 to 9,440 students, maximizing marketing ROI

Coach at-risk students boosting academic performance and graduation rates

Gwinnett County Public Schoolshas the strongest student achievement in Georgia earning USD1 million in college scholarships for high school students

Build the education platform and provide overall program management and direction for the eCLASS initiative

A public university in Australiaidentifies at-risk students 30% more accurately and achieved 100% ROI within one year

Implement the comprehensive and automated Student Attrition, Retention, Intervention and Load Forecasting Model

Education customers achieving real results

32


“We understand the importance of the joint action between professionals across different service levels and its positive effects on the health outcomes of the patients being cared for, in thequality of the care provided and in the use of healthcare and social programs resources.”

Smarter Care can boost wellness and community vitality

— Jaume Benavent, Deputy Director of Health Affairs ICS (Institute of Health, Catalonia, Spain)

Enable elderly care at home, avoiding high costs of institutional care and preserving quality of life

33

Smarter Care

Capitalize on new insights to identify individuals at risk

Create system-wide efficiencies to deliver proactive and personalized care

Collaborate in new ways across wellness, health and social care organizations to drive individual wellness and community vitality


OtsukaPharmaceuticalimplements a system to improve care coordination in the mental health community to reduce hospital readmissions and re-incarcerations

Connect providers of mental health services to help improve the quality and efficiency of patient care

A southern European healthcare providerenacts individualizedcare plans based on assessments for motor and cognitive skills, social and palliative needs

Deploy a pilot program to provide a complete view of the patient for care delivery and collaboration across clinicians and social workers

A US healthcare organizationobtains unprecedented visibility into the patient population across eight hospitals and nearly 200 practice sites

Implement a healthcare provider data warehouse that integrates patient data across a vast network of facilities

UNC Healthcare increases Medicare reimbursement rates by 20% and projects savings of USD1.1 million in Medicare and Medicaid fines

Implement an advanced care insights program that includes a content management and analytics solution

Smarter Care customers achieving real results

34


Smarter Social Programs

Capitalize on new insights to connect citizens with the appropriate programs

Create system-wide efficiencies to respond dynamically to citizen life events and optimize resources

Collaborate in new ways to coordinate social programs across levels of government and the community

Social program management helps deliver optimal and timely outcomes for citizens

— Don Edwards, Assistant Agency Director, Alameda County Social Services Agency

Decreased report generation time from weeks or months to minutes, and reduced caseload work by 90% or more

“SSIRS is showing us how we can change the way social services are provided for the better.”

35


Alameda County Social Servicesrealizes $24 million in savings due to fraud and waste reductions, a 631% return on investment

Implement an integrated reporting system to achieve visibility and avoid overpayments

McKinley Children’s Centerreduces data collection and reporting time by 99%, helping staff more quickly match children with foster families

Deploy a big data system that collects, correlates and conducts predictive analytics on a data from staff notes, assessments and clinical test data

A Florida mental health services providerhelps reduce the probability of re-arrest for mental health patients in crisis by 30% – 50%

Combine coordinated care management and healthcare analytics to help deliver more consistent, harmonized care

Dataport AöRintegrates 31,000 cases in a single system and executes more than 20,000 financial transactions each month

Provide a start-to-finish case management for the city of Hamburg child welfare cases

Social program management customers achieving real results

36


Thank You!

Karolina Marzantowicz

IBM Academy of Technology Leadership Team

e-mail: [email protected]

twitter: https://twitter.com/KMarzantowicz

© 2014 IBM Corporation38

Trademarks and notes

IBM Corporation 2014

� IBM, the IBM logo and ibm.com are registered trademarks, and other company, product or service names may be trademarks or service marks of International Business Machines Corporation in the United States, other countries, or both. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at www.ibm.com/legal/copytrade.shtml

� Adobe, the Adobe logo, PostScript, the PostScript logo, Cell Broadband Engine, Intel, the Intel logo, Intel Inside, the Intel Inside logo, Intel Centrino, the Intel Centrino logo, Celeron, Intel Xeon, Intel SpeedStep, Itanium, IT Infrastructure Library, ITIL, Java and all Java-based trademarks, Linux, Microsoft, Windows, Windows NT, the Windows logo, and UNIX are trademarks or service marks of others as described under “Special attributions” at: http://www.ibm.com/legal/copytrade.shtml#section-special

� Other company, product and service names may be trademarks or service marks of others.

� References in this publication to IBM products or services do not imply that IBM intends to make them available in all countries in which IBM operates.

smarter cities - green cities

Education

ibm corporation smarter

ibm smarter cities

city technology

social services

services social

city leaders

smart technologies

education healthcare