smartercommerce with jd edwards enterpriseone delivers b2b … · • deployed ecommerce in...
TRANSCRIPT
SmarterCommerce with JD Edwards EnterpriseOne Delivers
B2B and B2C Omni Channel Customer Service
over the Web, Mobile, Phone and Retail Store Locations
February 4, 2015
Fermin Rodriguez, Premier Group, Managing Director
Diego Fernandez, Premier Group, SmarterCommerce Product Manager
Agenda
Premier Group Profile
Overview of Omni Channel Commerce
“Day in the Life” in the Omni Channel World at SmarterTek
Overview of SmarterCommerce Solution
Omni Channel Customer Success with SmarterCommerce
Demonstration of SmarterCommerce
Questions?
Premier Group Profile
Premier is a solutions provider with a 21+ year history of delivering business
solutions in the U.S. and internationally
Specialized in JD Edwards ERP solutions
Strong business process expertise spanning industries and core processes in
distribution, financial and manufacturing and others
Network of offices and professionals
United States- Miami, Florida
International- Australia/New Zealand and Latin America
Specialized in rapid deployment of SmarterCommerce based on integration with
JD Edwards
Premier Group Profile
Software Developer of SmarterCommerce Omni Channel Commerce Solutions
Assisted over 225 customers worldwide
Project experience in the Americas, Europe and Asia Pacific
JD Edwards projects across in broad range of industries including
home builders, wholesale distributors, manufacturers and retailers
Oracle Gold Partner
Leading Companies are Choosing SmarterCommerceAlmost 100 JD Edwards Customers in the Americas, Europe and Asia/Pacific
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Distribution/Wholesale
Consumer Products/Services
Construction/Homebuilders
Industrial/Manufacturing
Life Sciences/Pharma
Overview of Omni Channel Commerce
What is Omni Channel Commerce?
Single Channel
Multi-Channel
Cross-Channel
Omni-Channel
Sin
gle
Ch
an
ne
l Customer experiences a single type of sales channel “Brick and Mortar”
Only one channel is offered
Mu
lti-
Ch
an
ne
l Customer experiences multiple channels acting independently
Channels are organizational and technical silos
Cro
ss-C
ha
nn
el Customer
experiences multiple channels as part of the same brand
There is a single customer view but the channels do not offer the same brand experience
Om
ni-
Ch
an
ne
l Customer experiences a brand, not a channel within a brand
There is a single view of the customer
Service is delivered consistently across all channels
“Day in the Life” in the Omni Channel World of SmarterTek
SmarterTek ElectronicsFictitious Electronics Retailer and Distributor with a
Retail Store Network, Web Presence and Call Centers
Technology SolutionJD Edwards EnterpriseOne 9.1 with SmarterCommerce
Key Players• John Smith, Purchasing Manager, HD Capital Supply (DIEGO)
• Tyler Jones, Procurement Director, HD Capital Supply (ALEX)
• Dan Lyle, SmarterTek Retail Associate (FERMIN)
• Bill Atkins, SmaterTek Customer Service Representative (DIEGO)
“Day in the Life” in an Omni Channel World at
SmarterTek Electronics
Overview of SmarterCommerce
for JD Edwards EnterpriseOne
SmarterCommerce Ecommerce, Retail POS and Call Center
Omni Channel Solution for JD Edwards
Comprehensive B2B and B2C capabilities
Real-time JDE E1 integration with consistent
business rules across devices
Support for configured, stocked, direct ship,
consigned, lot controlled, serialized inventory
Content Management System (CMS) for
complete management of online presence
and commerce
Enterprise search and navigation
Cloud deployment architecture
“Multi-enabled” and global ready- brands,
websites, companies, languages, currencies,
channels
Optimized web performance with
Twitter Bootstrap framework
Device-smart-CSS, responsive design and iOS,
Android, Windows support
Salesperson automation
SmarterCommerce E-Commerce and M-Commerce
Touch-screen, browser-based single page design for flexible deployment
Mobile-ready for in roaming store/branch customer service, sales and payment
Complete cash drawer management and end of day processing
Product catalog integration with access to robust content including video and images
Cross store network product availability and ordering to meet customer demand
Mixed order support-carryout and delivery
Comprehensive payment processing-credit/debit cards, checks, cash, on account, more
Real-time JDE Integration with consistent business rules across devices
“Multi-enabled” and global ready-brands, companies, languages, currencies, channels
Cloud deployable architecture and offline processing capabilities
SmarterCommerce Retail Point of Sale (POS) and Mobile POS
JDE E1 toolset-developed solution for
seamless deployment with JDE E1 apps
Single application, multi-tab design for easy information access
Rapid customer/consumer search and product search to streamline service and support
Consumer management to support combined B2B and B2C business operations
Mixed order support-carryout and delivery
Mixed payment support-credit/debit cards, checks, on account, more
Real-time JDE Integration with consistent business rules
“Multi-enabled” and global ready-brands, companies, languages, currencies, channels
Cloud deployable architecture
SmarterCommerce Call Center and Counter Sales
Proven market-leader in credit card processing for JD Edwards EnterpriseOne and World
Mobile payments on tablets and smartphones
Shared payment processing engine to consistently support all sales channels
Tokenized, off-site storage of credit card data
Support for all the major payment processors in North America and globally
Comprehensive Level 2/3 processing
Mixed payment capabilities for orders with Retail POS and Call Center/Counter Sales
“Multi-enabled” and global ready- countries, currencies, sales channels
Cloud-enabled architecture
ACH Processing
E-Check Processing
SmarterCommerce Secure, Mobile Payment ProcessingPCI Compliance Solution for JD Edwards
B2B and B2C Omni Channel Success with SmarterCommerce and JD Edwards EnterpriseOne
Omni Channel Success with SmarterCommerce
SennheiserElectronic
Company Profile
• Revenues - ~$600M• Wedemark, Germany• International manufacturer of
high-fidelity audio equipment
• Deploying B2B Ecommerce Dealer Portal and Salesperson automation spanning Europe,US and Asia with single instance
JD Edwards Solution • EnterpriseOne• IBM iSeries (AS/400) and DB2/400
SmarterCommerce Solution• Ecommerce Foundation• Ecommerce B2B• Ecommerce Product Catalog• Mobile Commerce• Retail POS
• Freight and Marketing Management• Email Notification• Credit Card Processing
Omni Channel Success with SmarterCommerce
Johnson Outdoors
Company Profile
• JOUT: NASDAQ• Revenues - ~$450M• Wisconsin, US• Manufacturer & Distributor
of recreational outdoor products• Deploying Ecommerce across
10 brands with JDE/SC single instance in US, Canada, Germany, Italy and others
JD Edwards Solution• EnterpriseOne• Intel Servers and SQL Server
SmarterCommerce Modules• Ecommerce Foundation• Ecommerce B2B• Email Notification• Call Center Management• Consumer Management• Credit Card Processing• Marketing and Promotions
Omni Channel Success with SmarterCommerce
Fisher & Paykel
Company Profile
• Revenues - ~$1B
• Auckland, New Zealand
• International manufacturer anddistributor of appliances worldwide
• Deployed Ecommerce in Australia, New Zealand, US, UK with JDE/SC single instance
JD Edwards Solution
•EnterpriseOne
•IBM iSeries (AS/400) and DB2/400
SmarterCommerce Solution
•Ecommerce Foundation
•Ecommerce B2B and B2C
•Ecommerce Product Catalog
•Email Notification
•Credit Card Processing
•Call Center Management
•Consumer Management
•Marketing and Promotions
Demonstration of SmarterCommerce
Questions?
www.premierway.com
www.smartercommerce.net
Premier Group Team
Diego Fernandez, SmarterCommerce Product Manager
305-567-3188 x230
Fermin Rodriguez, Managing Director
305-567-3188 x229
Visit us at Table #19