smartphones this training will help you to understand how to talk to customers about smartphones....
TRANSCRIPT
Smartphones
This training will help you to understand how to talk to customers about Smartphones.
You will also learn how to demonstrate some of the main functions of the phones, and help customers to choose the device that fits their needs.
Agenda
The Basics
Features and Benefits
Other Operating Systems
Programming WAP and MMS
Making it Simple
Computer and Exchange Synchronization
Demonstrating Windows Mobile
Choosing the Right Device
The BasicsMaking Phone calls and Navigating on Windows Mobile
Touch Screen Phones (HTC Touch)Push the Call button to open the phone applicationDial the number and push send at the bottom left of the screen or push the send button (if it has it)
Smartphones (without touch screen, HTC s621)Dial the number and push the green send button
Flip Smartphone (like the HTC s411)
Turning on and using the functionshold down the power button (or end call button on s411) for at least 2 seconds
access any program by pushing the start button and then selecting the desired program
Programing and what to tell customersProgramming should be done with the programming memory cards for the HTC s621 and s411
HTC Touch does not need programming
Features and BenefitsOffice Mobile or Documents to Go
Windows Mobile with Direct Push technology
Activesync and USB cable included
microSD expansion slots
Windows Media Player Mobile
TouchFLO (Touch and TYTN II)
Open Windows Platform
Allows you to create, import edit and view documents anywhere, so you are not tied down to your office
Direct access to your email, calendar, tasks and contacts directly, using the phones internet
No software or cable to buy to allow you to synchronize with your computer
Expand the memory of your phone for storing documents, emails, music and video
View pictures, movies and music anywhere you go, you won’t need that ipod or MP3 player
TouchFLO gives you easy navigation and control of touch screen phones
An open windows platform gives you the ability to download or purchase software from most major developers from games, keyboards, GPS systems and even sales/inventory management software
Operating Systems
•Windows Mobile•Pros: Looks like Windows,
so it’s easy to use Synchronizing with
exchange office items O.T.A.Internet surfing and
downloading•Cons:Lower quality
screen for Video
Symbian OSPros: Text and Picture
Messaging and POP3 EmailCons:Music, Pictures
and VideoEmail (Business
email not available)
BlackberryPros: Business Services
and applicationsSynchronizing with
exchange for outlook items OTACons:Music, Pictures
and Video difficult to manage
Apple iPhonePros: Amazing for Music,
Pictures and VideoInternet and
Mobile Navigation (AT&T only)Cons:Email (Business
email not available)
Programming for WAP and MMS
HTC s621 and s411 should be done with the Programming memory cards
“Clear Storage” on the phone
Insert memory card
Select configure when the auto install starts
Remove the memory card
HTC Touch is pre-programmed at the factory, you will never need to program them
ALL phones should be tested before delivery to a customer by:
Sending and receiving a text message
Sending and receiving a picture message
Accessing the internet and going to www.google.com (when you see the Google logo, it is working properly
For more information, refer to the “Wireless Basics” knowledge area, or the phone data sheets on the Union
University website.
Making it Simple•Accentuate how easy it is to access programs and features of the phoneHTC s411
Show how it works like normal wireless phonesDemonstrate how to play music or video with the outer buttonsShow how your calendar items are displayed on the home screen
HTC s621• Demonstrate how the home screen gives you fast access to
your messages, calendar and recently used programs• Show how the start button is the same as your home computer• Demonstrate the “JOGGR” for scrolling, adjusting volume and
accessing emailHTC Touch
Demonstrate TouchFLO and it’s optionsDemonstrate the Start menu and how it looks like your home screenShow how easy it is to type using the keypads and keyboards by dialing a phone number and sending a text message
Software and Computer integration
All Windows Mobile smartphones use a software and cable to transfer to and from your computer.
The software and cable are included in the box
Replacement software can be downloaded on the internet for free
The USB cable for the s621 and Touch is found commonly at any electronics store. It is referred to as “A” to “B micro” USB cable.
The software that allows you to transfer information to and from your phone is called “ActiveSync”
ActiveSync will need to be installed on the computer before you connect your phone to your computer
Once the software is installed and you have followed the on screen prompts for connecting your phone, you can click on the “Explore” button to search for items on the phone and card, or you can copy and paste items directly to your phone or card
Demonstrating Windows Mobile
•Tips for Effective Demos
•1. Pick an easy-to-use and -understand demo.•2. Plan each step. •3. Practice what you’ll do and say.•4. Go slowly during the demo.•5. Avoid using jargon.•6. Let customers try it themselves, but be sure to guide them.
Demonstrating Windows Mobile
•Tips for Effective Demos
•1. Pick an easy-to-use and -understand demo.•2. Plan each step. •3. Practice what you’ll do and say.•4. Go slowly during the demo.•5. Avoid using jargon.•6. Let customers try it themselves, but be sure to guide them.
Demonstrating Windows Mobile
•Tips for Effective Demos
•1. Pick an easy-to-use and -understand demo.•2. Plan each step. •3. Practice what you’ll do and say.•4. Go slowly during the demo.•5. Avoid using jargon.•6. Let customers try it themselves, but be sure to guide them.
Demonstrating Windows Mobile
•Tips for Effective Demos
•1. Pick an easy-to-use and -understand demo.•2. Plan each step. •3. Practice what you’ll do and say.•4. Go slowly during the demo.•5. Avoid using jargon.•6. Let customers try it themselves, but be sure to guide them.
Choosing theRight SmartPhoneDevice Type
Choosing theRight SmartPhoneDevice Type
New Device Nameswith Windows Mobile 6
Beforewith Windows Mobile® 5.0
Nowwith Windows Mobile 6
Windows Mobile-based smartphone
Windows Mobile 5.0 for smartphone
Windows Mobile powered smartphone
Windows Mobile 6 Professional
Windows Mobile powered smartphone
Windows Mobile 6 Standard
The Union Windows Mobile Devices
Smartphone with keypad
Smartphone with keyboard
Smartphone with slide-out
keyboard
Smartphone with no
keyboard
Most Windows Mobile® powered smartphones fall within these general device types.
Windows Mobile 5/6 Standard Windows Mobile 6 Professional
The Key Differences Between Standard and Professional
Windows Mobile® 6 Standard Windows Mobile 6 Professional
No touch screen
View and edit Microsoft® Office documents for Windows Mobile
Touch screen
Advanced Microsoft Office programs can create documents, cut and paste, check spelling, and more
Asking the Right Questions……to Select the Right Device Type
Do you want a keypad for dialing?
Do you want a keyboard for messaging?
Do you want the smallest device available, or are you willing to have a slightly larger device if it has more features?
Do you want a touch screen?
How would you use Microsoft® Office applications like Word, Excel®, and PowerPoint® Mobile?
Five questions to help identify how customers will use their smartphone
Smartphones with Windows Mobile 5.0 Standard
The smallest device typeGood for tracking e-mail messagesView and make basic edits to Microsoft®
Office programs for Windows Mobile®
Smartphone with Keypad
Small with good phone featuresA keyboard for easy messagingView and make basic edits to Microsoft® Office
programs for Windows Mobile®
Smartphone with Keyboard
Smartphones with Windows Mobile 6 Professional
A large keyboard for creating lengthy messages
A larger touch screen for reading messages and documents
Advanced versions of Microsoft Office programs for Windows Mobile
Smartphone with Slide-out Keyboard
Perhaps the least common device typeStylus and touch-screen keyboard are best
for light messagingSize varies from very compact to larger
modelsAdvanced versions of Microsoft® Office
programs for Windows Mobile®
Smartphone with No Keyboard
Suggesting the Right Device Type
What device type would you recommend for the following customers and why?
Don’t worry, there isn’t necessarily a wrong answer.
Suggesting the Right Device Type
As a busy mom, Ellen wants a small device to stay on top of things at home and with her kids’ after-school activities.
A young professional, Eva loves to message with her friends when she is away from work.
Peter owns a small contracting business and needs a device for frequent messaging and staying organized.
As a partner in a multinational consulting company, Marco wants to be more productive and stay connected to home and work.