smashing silos - jpk group executive summits · 2017-02-09 · • johansson, franz. the medici...

JPK

Gro

upOrganizational Intelligence Forum

June 16-17 • Boston, MA

Smashing SilosEnhance Intel Practices & Decisions by Breaking Barriers,

Sparking Insights, and Expanding Your Mindset

June 16, 3:30pm

View presentation online at:

https://jpkgroupsummits.com/attendee4

Cynthia Cheng Correia – inFormAs Managing Director of Knowledge inForm, Cynthia Cheng Correia helps

professionals and organizations across industries establish and enhance

their competitive and strategic intelligence capabilities through training,

improving intelligence and workflow processes and practices, and applying

effective tools. Cynthia teaches a graduate-level course in competitive

intelligence at the Simmons College School of Library and Information

Science, and she has held other instructional positions in CI and KM.

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Smashing SilosEnhance Intelligence Practices & Decisions by Breaking Barriers > Sparking Insights > Expanding Your Mindset

Cynthia Cheng Correia

Organizational Intelligence Forum – BostonJune16, 2016

• Buckets, Boxes & Silos• Intel Silos• Smashing Silos• Building Intersections• Exercises

© 2016 Knowledge inForm, Inc.

Photo

: Silo

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The New Yorker Collection 2002 Sidney Harris from cartoonbank.com. All Rights Reserved.

“We have lots of information technology. We just don’t have any information.”


Efficiency is doing things right; effectiveness is doing the right things.

-- Peter Drucker

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Buckets, Boxes & Silos


Flawed

Out-dated

Gaps

Categories

Efficiency

Focus

Productive

Clarity Overlaps

Flawed

Out-dated

Gaps

Silos : Shapes & Sizes


Physical

Communication

Mental

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Silos: Organization

Your organization’s organization


Intelligence barriers?

Silos: See, hear, speak no intel…


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Intelligence Silos


CIKM

Black Boxed-In Habitual Intelligence

CI:KM

Beware…


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Spotting Silos


• Hearing “after the fact”

• Hording• Territoriality• Too busy…• Entrenched

thinking• Repetition• Blind spots &

Biases

• Lack of cross-functional efforts

• Slow responses• Reactive• Missed signals• Low insights• Low-value

outputs• Surprises

Behaviors Effects


© The New Yorker Collection 2004 Edward Koren from cartoonbank.com. All Rights Reserved.

“For those of you who don’t know Mr. Ingham – he’s our institutional memory.”

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How you think matters more than what you think.

-- Philip E. Tetlock

Identify silos that may be hindering your Intelligence efforts…


Mini Exercise: Know Your Silos!

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Smashing Silos

© 2016 Knowledge inForm, Inc.Haughley Grain Silo Demolition © 2008 Andrew Hill CC BY-ND 2.0

Smashing Silos


Create opportunities

Observe & listen

Compare

Seek

Collaborate!

Cross-fertilize

Be creatively prolific

DoQuestion!

Divergence

Growth mindset

Test assumptions

Minimize biases

ThinkSerendipity

Alternatives

Time, space & resources

Feedback

Value

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I get the facts, I study them patiently, I apply imagination.

-- Bernard M. Baruchfinancier & presidential advisor


Time/Pla

ce • Tang Dynasty• Islamic

Golden Age• Renaissance

Italy• Mid-20th

Century U.S.• Today…

Peop

le • Leonardo• Benjamin

Franklin• John

Maynard Keynes

• Daniel Kahneman & Amos Tsversky

• Steve Jobs• Robin Chase• Sangeeta

Bhatia• Banksy

Organiz

ation

s • The Max Planck Society

• U.S. Department of Defense

• MIT Media Lab

• Santa Fe Institute

• The Aspen Institute

• Cleveland Clinic

Intersections: The Medici Effect

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Intersections: Inspiration & Innovation


• Can you identify examples of creative/innovative leaps arising from intersections?

• In competitive intelligence?

• Consider a challenge or issue you’ve been grappling with regarding your intelligence efforts OR consider what you would like to enhance or improve in your intelligence practice.

• Identify an outside inspiration and outline its product/service priorities, key needs, perspectives, and group “genius.” Select from your list one or two key “genius” from which you can harness approaches and practices for your intelligence issue or objectives – your “Inspiration” or lessons.


Mini Exercise: Outside Inspiration

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Mini Exercise: Outside InspirationEntity/Function/

ActivityProduct/Service

Priorities Key Needs Perspectives Group“Genius”

Amazon Quality, timeliness, convenience, security

Skilled staff, analysis, logistics, technology, partnerships

Long view, global & regional, beyond

competitors,

Identifying opportunities, innovation, execution

Médecins Sans Frontières/Doctors Without Borders

Field-based medical care, safety & security

Experience, medical resources, budget, process, trust, information

Short > long-term, local & regional,

geopolitical & medical

Collaboration, communication, intel, influence, logistics

A professional kitchen

Quality, costs, safety, efficiency

Skills, ingredients, process & systems, preparation

Immediate > long-term, local

Communication, coordination, timing

Gardening Quality, yieldTools, plants, growing medium, water, temp., weather, pest control, know-how

Short- to mid-term, local

Information, implicit knowledge, planning, timing, observation

• What are key “inspirations” or lessons for my intelligence practice?

• How do these entities do it? How do they overcome obstacles & barriers?

• What are my barriers? Are they real? How significant are they?• What steps can I take to implement these lessons? • With whom can I collaborate internally & externally?• What am I not seeing?• Where else should I be looking for inspiration or collaborators?


Mini Exercise: Outside Inspiration

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Final Thoughts & Questions• Balance…• Practice! • Engage & collaborate…regularly!• Question & challenge!• Resources

• Johansson, Franz. The Medici Effect: What Elephants and Epidemics Can Teach Us About Innovation.

• Tetlock, Philip E. and Dan Gardner. Superforecasting: The Art and Science of Prediction.

• Tett, Gillian. The Silo Effect: The Peril of Expertise and the Promise of Breaking Down Barriers.

• Wilkinson, Amy. The Creator’s Code: Six Essential Skills of Extraordinary Entrepreneurs.


Haug

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The fox knows many things, but the hedgehog knows one big thing.

-- Archilochus

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Cynthia Cheng CorreiaCynthia helps professionals & organizations establish & enhance their competitive & strategic intelligence capabilities through

training, improving processes and practices, & applying effective tools. Her work has ranged from helping practitioners develop expert-level intelligence to harness knowledge management for intelligence applications to identifying and overcoming biases for intelligence & decision-making. She is a frequent speaker & has appeared in leading publications, including Super Searchers on Competitive Intelligence, The New York Times,Information Outlook, & The National Law Journal. Cynthia is a member of the Council of Competitive Intelligence Fellows, recipient of SCIP’s 2011 Catalyst award, and 2012 & 2015 WISE Faculty of the Year awards. She teaches a graduate-level course on CI at Simmons College, SLIS, & has held a number of leadership positions in the CI community. She authored the “In the Know Column” for Competitive Intelligence Magazine for many years & she was founding Editor of Intelligence Insights.


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smashing silos - jpk group executive summits · 2017-02-09 · • johansson, franz. the medici...

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