sme empower - sme product offerings

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About Fuji Xerox Singapore Established in 1965, Fuji Xerox Singapore is the country’s leading provider of new class document solutions. We offer an unparalleled portfolio of document technologies, services, software, supplies and document-centric outsourcing. Supported by an unrivalled team of industry leading professionals, we are committed to help our customers achieve increased productivity and process efficiency gains through innovative document solutions, while meeting their sustainability objectives and reducing costs. For more information, please visit us at www.fujixerox.com.sg Fuji Xerox Singapore Pte Ltd 80 Anson Road, #01-01, Fuji Xerox Towers, Singapore 079907. Tel: (65) 6766 8888 Fax: (65) 6761 6700 http://www.fujixerox.com.sg © 2013 Fuji Xerox Singapore. All rights reserved. Xerox and the sphere of connectivity design are trademarks or registered trademarks of Xerox Corporation in the U.S. and/or other countries. The contents described herein are correct as from January 2013. The commitment to business excellence begins with customer service - the added value proposition that make great solutions, greater. Fuji Xerox is committed to delivering an unprecedented level of customer support. The focus of these support functions encompass various aspects of business; from flexible financing schemes to pre-emptive problem resolution, all aimed at maintaining maximum business uptime. - Green Report - 24/7 online support assistance - SCP certification for online support center and technical support centers - Remote service via LogMeIn Rescue - Well-equipped and highly qualified customer service engineers - 100 mobile vehicles (56 service vans) - 3 regional service depots for spare parts Highlights of Our Customer Service Platforms Every customer is managed by a designated accounts manager who is trained to provide you with the best attention. In addition, they are supported by a team of highly skilled and experienced consultants who can integrate the right approach and model based on individual business requirements. Customers can expect to receive excellent service with this outstanding combination. Dedicated Service Personnel Our devices are able to engage in electronic partnership (between customers’ machines and our support centers), enabling us to monitor the equipment remotely. This revolutionary proactive support and streamlined efficiency helps our customers by: - Proactively and pre-emptively monitoring faults and consumables, minimising downtime - Providing usage and eco reports for centralised control and visibility of MFDs’ carbon output, power consumption and paper usage Proactive Monitoring Services We achieved 99% total satisfaction from a poll conducted in 2011 with 4,000 Singapore customers who had used our remote support experience. Our investment and commitment to customer excellence and customer loyalty was recognized when Fuji Xerox was ranked First in Customer Satisfaction in the 2010 and 2011 MarketProbe Competitive Benchmarking Survey conducted in Singapore. Voice of Customers: We Are No. 1 Whether it is internal financing or getting the financing through our appointed partners, we ensure a hassle-free experience for our customers when working with us. Financing Schemes Our team of service engineers are well-equipped, highly qualified and will promptly respond to on-site servicing and equipment maintenance. Technical issues are first attempted remotely via the call center, online support or technical helpdesk. If remote resolution fails, our service engineers will be deployed, briefed with all relevant information and armed with incident reports and spare parts to enable a productive, resolution trip. On-site Support SME Product Offerings Empowering the great leap forward for your business

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Page 1: SME Empower - SME Product Offerings

About Fuji Xerox Singapore Established in 1965, Fuji Xerox Singapore is the country’s leading provider of new class document solutions. We offer an unparalleled portfolio of document technologies, services, software, supplies and document-centric outsourcing. Supported by an unrivalled team of industry leading professionals, we are committed to help our customers achieve increased productivity and process efficiency gains through innovative document solutions, while meeting their sustainability objectives and reducing costs. For more information, please visit us at www.fujixerox.com.sg

Fuji Xerox Singapore Pte Ltd80 Anson Road, #01-01, Fuji Xerox Towers, Singapore 079907.Tel: (65) 6766 8888 Fax: (65) 6761 6700

h t t p : / / w w w . f u j i x e r o x . c o m . s g

© 2013 Fuji Xerox Singapore. All rights reserved. Xerox and the sphere of connectivity design aretrademarks or registered trademarks of Xerox Corporation in the U.S. and/or other countries. The contents described herein are correct as from January 2013.

The commitment to business excellence begins with customer service - the added value proposition that make great solutions, greater.

Fuji Xerox is committed to

delivering an unprecedented

level of customer support. The

focus of these support functions

encompass various aspects of

business; from flexible financing

schemes to pre-emptive

problem resolution, all aimed at

maintaining maximum business

uptime.

- Green Report- 24/7 online support assistance- SCP certification for online support center

and technical support centers- Remote service via LogMeIn Rescue- Well-equipped and highly qualified

customer service engineers- 100 mobile vehicles (56 service vans)- 3 regional service depots for spare parts

Highlights of Our Customer Service Platforms

Every customer is managed by a designated accounts manager who is trained to provide you with the best attention. In addition, they are supported by a team of highly skilled and experienced consultants who can integrate the right approach and model based on individual business requirements. Customers can expect to receive excellent service with this outstanding combination.

Dedicated Service Personnel

Our devices are able to engage in electronic partnership (between customers’ machines and our support centers), enabling us to monitor the equipment remotely. This revolutionary proactive support and streamlined efficiency helps our customers by:

- Proactively and pre-emptively monitoring faults and consumables, minimising downtime

- Providing usage and eco reports for centralised control and visibility of MFDs’ carbon output, power consumption and paper usage

Proactive Monitoring Services

We achieved 99% total satisfaction from a poll conducted in 2011 with 4,000 Singapore customers who had used our remote support experience.

Our investment and commitment to customer excellence and customer loyalty was recognized when Fuji Xerox was ranked First in Customer Satisfaction in the 2010 and 2011 MarketProbe Competitive Benchmarking Survey conducted in Singapore.

Voice of Customers: We Are No. 1

Whether it is internal financing or getting the financing through our appointed partners, we ensure a hassle-free experience for our customers when working with us.

Financing Schemes

Our team of service engineers are well-equipped, highly qualified and will promptly respond to on-site servicing and equipment maintenance. Technical issues are first attempted remotely via the call center, online support or technical helpdesk. If remote resolution fails, our service engineers will be deployed, briefed with all relevant information and armed with incident reports and spare parts to enable a productive, resolution trip.

On-site Support SME Product Offerings

Empowering the great leapforward for your business

Page 2: SME Empower - SME Product Offerings

Fuji Xerox SMEmpowercomprises an extensive suite of business offerings focused on equipping SMEs with the right tools to overcome, handle andmanage business challenges.

Be empowered with our comprehensive suite of solutions, designed to grow with and support the fast-moving SME environment.

Lower costs, increased productivity, better efficiency and higher profitability are benefits SMEs stand to gain from partnering with us. Liaise with just a single point of contact in Fuji Xerox to leverage on our extensive host of products and solutions tailored to meet every unique business need.

SMEmpower suite encompasses the following services:

Talk to us today to begin your journey with Fuji Xerox. To drop us an enquiry for further details, please visit

http://fxs.com.sg/SMEempowerFuji Xerox SMEadvantage provides a host of SME-centric communication platforms to help SMEs stay on track with market developments and Fuji Xerox news and innovations -- all resources to tackle business challenges.

Information is key to being top of your game. Consumers are moving faster and business cycles are shorter, leaving businesses scrambling to stay relevant in the market.

Stay in-touch with upcoming talks conducted by our partners and subject matter experts on productivity, innovation, sustainability and cost savings. Learn about our offerings that

Network with other small business owners and our staff; share and gain insights on consumers, discover areas where

we can help your business grow. These exclusive by-invitation-only events are open to Fuji Xerox customers only.

can help you raise your productivity, promote innovation in your office and reduce costs.

Keep abreast of business-crucial news and market trends with SMEInform, a series of articles centered on SMEs.

Today’s intensely competitive environment requires speed, agility, flexibility and being cost-effective. With software and application offered as a service through the cloud, productivity improves as users can readily access and share information and documents anywhere, anytime.

CLOUD-BASED PRODUCTIVITY SERVICES

Many SMEs choose to self-craft their communication collaterals to reduce costs but often failed to capture their target audiences’ attention. Fuji Xerox designpod team adds a tint of creative touch with our captivating and vibrant designs, delivering effective communications and messages to your audience.

DESIGN & COMMUNICATION SERVICES

Complicated document trails, missing or damaged files on outdated document storage impacts productivity negatively. Enhance and

streamline your document workflow with our solutions that captures, search, retrieve and share information easily. Documents

and content management is now much smoother, faster and secured.

DOCUMENT MANAGEMENT SOLUTIONS

Our range of accounting and payroll solutions are offered as traditional software or Software-as-a-Service options. These solutions offer scalability and flexibility, which are essential for a growing business. A well-managed set of accounts and payroll can identify growth opportunity within the organisation, ensure compliance to regulatory requirements and sound the alarm for potential pitfalls.

ACCOUNTING & HR PAYROLL SOLUTIONS

Productivity is lowered when off-site workers spend time travelling back to office just to retrieve and access documents. With our mobile document solutions, mobile workers can now manage information and documents with an unprecedented level of convenience and security. Print, Scan, Search, Edit and Share/Store – all these can be achieved while on-the-go.

MOBILE DOCUMENT SOLUTIONS

A stable IT infrastructure is crucial to business continuity but hiring a full-time IT headcount may be too costly. Outsourcing your IT care needs is a great alternative as our partners and technology experts are well-trained to provide

preventive maintenance schedule and resolving your business IT problems, keeping your systems

running smoothly so that you can focus on your core operations.

IT CARE SERVICES

Managing numerous servers, storage units and operating systems on varying platforms acquired throughout the business life cycle is no easy feat. Virtualization rectifies the problem by consolidating these units and making your IT infrastructure more efficient, in turn reducing the total cost of ownership. Back-up and archive information securely and retrieve them conveniently with our solutions.

Other selections of infrastructure solutions include laptops, network cabling and other IT peripherals too.

IT INFRASTRUCTURE SOLUTIONS (STORAGE, SERVERS, BACK-UP & VIRTUALIZATION)

Tracking becomes a challenge as sales orders and invoices become more varied and complex with business growth. Processing them manually is tedious, time consuming and often results in high error rates. Our solutions bridge these gaps with automated transactions, increasing processing speed, eliminating human errors and reducing wastage of manpower.

ACCOUNTS RECEIVABLE / PAYABLE & SALES ORDER PROCESSING SOLUTIONS

Fuji Xerox’s multi-function copiers and desktop printers, are renowned for their quality and durability. Our top-of-the-line multi-function devices are energy-efficient and use less toner while delivering quality, professional prints cost-effectively.

Other selections of office supplies include paper of various grammage, scanners, laminators, shredders, binders to labels.

OFFICE EQUIPMENT