smps national 2009 regional conference [compatibility mode]
TRANSCRIPT
Develop and Execute a Winning Strategy for
Major Pursuits
Hosted by:
Major Pursuits
Greg M. Goodwin, Sr., FSMPS
Senior Vice President
Our Fantastic Program
Major
beginfinish
An Organized &
Disciplined
Approach to
Strategy
Defining and
Identifying a Major
Pursuit
Major Pursuits
Checklist Review
Summary of the
Session
1
2
3
10
11
“The Setting”
Major
Pursuits
Strategy
Documentation and
Follow-through
Essentials
Facilitation as Key
to Success
Background of the
Program/ Pursuit –
Initial Strategy
Client
Understanding and
AnalysisHow the
Competition
Impacts Your
Strategy
Strategy Including
Theme and
Storyboard
Development
Action Plan and
Team Calendar
3
4
5
6
7
8
9
The Setting for Major
Pursuits
“The Goodwin
• Wins
• Budgets
• Meetings
• Nat’l Interaction
• Golf
• Entertainment
• Client Relationships
• Identification/Creation of Projects“The Goodwin
Iceberg”
• Identification/Creation of Projects
• Working with People (I/E)
• Capture Plans and Strategy
• Partnership with Managers
• Proposal/Presentation Excellence
• Ownership of Program
• Long-Term Major Pursuits
• Value Added to All Team Members
• Intra/Interoffice Value and Interaction
• Big Picture Vision
- 1 Year Plan
- 2-3 Year Plan
- 5 Year Plan
• Sole-Source Clients and Projects
• Mine Existing Contracts
Cascading Effect of Strategy for Major Pursuits
CORPORATE
ENGINEERING
COMPANY (5 year)
REGIONAL (1 year)
SERVICE (1 year)
PERSONAL
COMPANY (5 year)
How are Major Pursuits Successful?StrategyStrategy
RelationshipsRelationships
• Client analysis• Capture plan• Theme/Thesis
• Trust & strength• Personal & professional
ResourcesResources
TimeTime
CommunicationsCommunications
WinWin• Champion• Budget• Marketer• Technical• Support
• Link to solution• Start early• Time for drafts
• Personal & professional
• Proposal & presentation
Module 4
Major Pursuits CPR CurveWin Probability vs. Timing
100
80Win Probability
Percent
60
40
20
0Reactive
Proactive
Creative
Win Probability
12 to 24 6 to 12 RFP SelectionMonths to RFP
5. Theme/Thesis5. Theme/ThesisDevelopmentDevelopment
4. Capture Plan Development4. Capture Plan Development& Implementation& Implementation
Train and leadby example
Major Pursuits
Process Description
3. Resource and Champion Assignment3. Resource and Champion Assignment
2. Client Analysis2. Client Analysis
Train and leadby example
1. Screen and Target Client1. Screen and Target Client
Module 4
Defining and Identifying a Major PursuitDefining and
Identifying a Major
Pursuit
1
Will Vary For Our Firms
Smaller Medium Larger
Will Also Vary By Service Offering
Definition of a Major Pursuit May Include:
� Client Target – Long-term Potential
� Geographic Penetration – Strategic Entry
� New Market/Service – Moving the Firm Strategically
� Teaming Partner Success – Strategic Alliance/M&A� Teaming Partner Success – Strategic Alliance/M&A
� New Technology – Gaining Critical Mass
� Dollar Volume (Major Program) – Threshold - Variable
� Multi-year Engagement – Robust Program
An Organized &
Disciplined
Approach to
Strategy
Major Pursuits Need An Organized and
Disciplined Approach to StrategyProject Description
Goals
Major Challenges
Actions
Selection ProcessBasis for Selection
2
Sales / Win
Strategy and
Execution
Client Analysis
Competitor
Analysis
Current Ranking
Assessment
Actions
Identify and
Prioritize Issues
Solutions /
Benefits /
Proofs
Differentiation
Theme Development
Understanding of
Client’s Project
Final Sales/Win
StrategyBasis for Sales/Win
Competitive Ranking
Another Major Pursuit Capture Plan Outline
1. Go/No-go checklist
2. Budget
3. Safety checklist requirements
4. Background
11.Competition analysis
12.Key motivators and
differentiators
13.Required skills and resources
14.Team and subconsultants5. Project (description, budget,
fees)
6. Goals
7. Selection process
8. Decision-makers
9. Technical issues
10.Community issues
14.Team and subconsultants
15.Experience and supporting
proofs
16.Critical gaps and fatal flaws
17.Relationship Building/Contact
Matrix
18.Action Plans/Schedule/
Responsibility
Module 4
Facilitation as Key
to SuccessFacilitation as Key to Success
Hallmarks of Good Facilitation
� Results Oriented Agenda
� Orchestrator/Leader Building
Group Consensus
Some Examples of Bad Facilitation
� Not on Time, Off Agenda
� Lets One or Two Dominate
Session
3
Group Consensus
� Winning Strategy Development
� Able to Bring Out “Group
Genius”
� Help Uncover “Dusty Jewels”
of Strategy – Puzzle Solver
� Thorough Detail of Activities
Session
� Inconsistent Follow Through
� Weak Message and Strategy
� Over Reliance on Politics or
Relationships
� Ambiguous
Assignments
Background of the
Program/ Pursuit –
Initial Strategy
Background of the Program/Pursuit –
Initial Strategy 4
What Have You Learned About Program
� Descriptive Information
� Funding
� Research and Intelligence (Wiki, Google, GoogleEarth)
Develop a Future
Vision of the
Successful Project
Completed and � Research and Intelligence (Wiki, Google, GoogleEarth)
� Client
� How the Selection Will Go Down
� Politics
Completed and
On-line.
Client
Understanding and
AnalysisClient Understanding and Analysis
� The Most Telling Step in a Major Pursuit
� Sets the Stage for Entire Pursuit Strategy
� Tells You What You KnowI. And Don’t Know
� Time to Re-Visit Go/No-Go
5
� Time to Re-Visit Go/No-Go
� Personality Styles of Committee
� Power Rankings
� Strengths and Cautions
� Directs Your Action Plan and
Relationship Plan
Client Analysis is Fundamental to Developing a Winning Strategy
DIRECTOR
Mary Peters
DEPUTY DIRECTOR
Victor MendezADMINISTRATION
STATE ENGINEER
Dick WrightPROCUREMENT
LuanDick Wright
VALLEY
TRANSPORTATION
Dan Lance
PLANNING &
ENGINEERING
Sam Maroufconi
OPERATIONS
Bill Higgins
DIST. ENG.
Debra Brisk
MATERIALS
Doug Forstie
MAINTENANCE
James Dorre
CONSTRUCTION
Ron Williams
Luan
SPCL SRV.
CONSULTANT
Pete Eno
TRAFFIC
Mike Manthey
ROADWAY
John Louis
BRIDGE
Dan Davis
TRANS PLAN.
Mary Tischer
STATEWIDE PM
Bob Miller
RIGHT OF WAY
Steve Hanson
ENG. TECH
Dace Alloco
DIRECTOR
Mary Peters
DEPUTY DIRECTOR
Victor MendezADMINISTRATION
STATE ENGINEER
Dick Wright
VALLEY
TRANSPORTATION
PLANNING &
ENGINEERINGOPERATIONS
Bill Higgins
PROCUREMENT
Luan
SPCL SRV.
CONSULTANT
Analytical
Driver
Expressive
Amiable
Helper/Blocker
Status
2.5
1.0
1.5
Helper/Blocker
Status
2.5
1.0
1.52.0
TCG
Aztec
DIRECTOR
Mary Peters
PLANNING &
ENGINEERINGSPCL SRV.
CONSULTANTTRANSPORTATION
Dan Lance
ENGINEERING
Sam MaroufconiBill Higgins
DIST. ENG.
Debra Brisk
MATERIALS
Doug Forstie
MAINTENANCE
James Dorre
CONSTRUCTION
Ron Williams
CONSULTANT
Pete Eno
TRAFFIC
Mike Manthey
ROADWAY
John Louis
BRIDGE
Dan Davis
TRANS PLAN.
Mary Tischer
STATEWIDE PM
Bob Miller
RIGHT OF WAY
Steve Hanson
ENG. TECH
Dace Alloco
Gate Keeper
(Tech. Buyer)
Top Dog
(Economic Buyer)
Political Top Dog
(Political Buyer)
Peer
(User Buyer)
1.0
1.0
1.01.5
1.0
1.5
2.0
1.0
10 visits
1 visit
Ball Carrier
Blocker
Anti-SponsorScout
CoachSponsor
1.0
1.0
1.0
1.01.5
1.0
1.5
2.0
1.0
TY Lin
TCG
BRIDGE
Dan Davis
ENGINEERING
Sam Maroufconi
ENG. TECH
Dace AllocoDIST. ENG.
Debra Brisk
CONSULTANT
Pete Eno
STATEWIDE PM
Bob Miller
How the
Competition
Impacts Your
Strategy
How the Competition Impacts Your Strategy
� Another Very Telling Activity
� Perceived Strength/Weaknesses by Client
� Defining Differentiators//Strategies
� Need to be “Brutally Honest”
6
� Need to be “Brutally Honest”
� “Check Your Logo At The Door”
� Teaming Strategy to Lower Competition
Competitive Stakes – Do We Have the Stakes to Win?
60
70
80
90
100
Firm 1
Firm 2
0
10
20
30
40
50
Des
ign/
Build
Tra
nsm
ission
Pro
gram
Man
agem
ent
Cus
tom
ized
PM
App
roac
h
Com
mun
icat
ions
Exp
ertis
e
Fabric
of C
omm
unity
Res
ourc
es In
-pla
ce
Kno
wledg
e of
ERCO
T
Und
erstan
ding
of P
rogr
am
Pro
gram
PM
(Ind
ivid
ual)
Firm 2
Firm 3
Firm 4
Firm 5
Documentation and
Follow-through
Essentials
Documentation and Follow-through
Essentials
� Capture Plan/Strategy
� Coordination With All Players, Especially Team Partners
� Proposal/SOQ/RFI Details
7
� Promotional Materials
� Presentation Development and Execution
Strategy Including
Theme and
Storyboard
Development
Strategy Including Theme and
Storyboard Development
� Client-centered Presentation
� Serves as Team’s Sales Message and Rallying Point
� Test, Refine and Validate
8
� Always Promoting Benefits, Not Features
� Very Similar to Movie Storyboard
Develop Theme/Thesis Using PSOE Table
ProblemProblem(Issues)(Issues)
SolutionSolution(Features)(Features)
OutcomeOutcome(Benefit)(Benefit)
EvidenceEvidence(Proof)(Proof)
Local TeamAccessibility Responsiveness Map
Module 4
Action Plan and
Team CalendarAction Plan and Team Calendar
� Keeps Momentum and Activity On Track
� Guggling the Cats
� What Do We Have To Do/What Will Client Do?
� “Plan the Work (Strategy), Work the Plan”
9
� “Plan the Work (Strategy), Work the Plan”
Components of a Winning StrategyMajor Pursuits
Checklist Review
10
A Primer And Checklist For You To Consider For Major
Pursuit Execution
Relationships
Planning
� Client Analysis
� Capture Plan
� Start Early
� Pursue What We Can Win� Pursue What We Can Win
� Team Early and Smart (Competitive
Advantage)
� Create the Assignment/Project
� Develop Winning Strategy
Communications
� Contacts – face-to-face
� Indirect – Newsletter,
Branding, Meetings
� Branding� Branding
� LOI
� Proposal
� Presentation
� Question and Answers
� Negotiations and Mobilization – start-up
Technical Skills
� Develop/Enhance
Scope of Services
� Better, Quicker – Lower Cost
� Prior Experience – Relevant � Prior Experience – Relevant
Assignments
� Good References – Pick Carefully
� Team to Fill Technical Skills Gaps
� Don’t Act Like A Guru!
Resources
� Our Project Manager and Support Team (corporate and project)
� Hire Client or Incumbents
� Local Office/Inter-office or Department � Local Office/Inter-office or Department Dynamics, Must Be Well Choreographed
� Key Personnel Available
� Our Champion and Commitment
� Staff Resources – Enough/Too Much
� Hours / Price / Cost / Perception
� The Right Resource, at the Right Time, for the Right Duration
Relationships – Key to Success
� Make the Economic Buyer
Need/Want You)
� Do We Have Inside Coach/
Ball Carrier?Ball Carrier?
� Vertical Integration of Marketing/Zipper
� Politics? Relationships? Lobbyist?
� Previous Experience (with client/others)
� Incumbent vs. New Face Dynamic
� References From Inside Client/Other Client
� Anti-Sponsor of Us or Wants Another Firm
Positivity in a
Challenging Economy
� The Chatter of “Stimulus”
Has Been Over-stimulating
� Cascading Effect of Healthy
Governments (Federal, Governments (Federal,
State, Local)
� Five Point Plan for Marketers
in the New (Eeky) Economy
Band of Happiness
% Utilization (Billable) 100%
Module 6
Time
% Utilization (Billable)
80% The Band of HappinessThe Band of Happiness
Workload
Summary of the Session
Major
beginfinish
An Organized &
Disciplined
Approach to
Strategy
Defining and
Identifying a Major
Pursuit
Major Pursuits
Checklist Review
Summary of the
Session
1
210
11
“The Setting”
Major
Pursuits
Strategy
Documentation and
Follow-through
Essentials
Facilitation as Key
to Success
Background of the
Program/ Pursuit –
Initial Strategy
Client
Understanding and
AnalysisHow the
Competition
Impacts Your
Strategy
Strategy Including
Theme and
Storyboard
Development
Action Plan and
Team Calendar
3
4
5
6
7
8
9