RAIL BOOKING! NOW JUST A 2 STEP PROCESS Registered IRCTC users can now Book railway tickets by just sending two simple SMSs. Pre-requisites to book a ticket through SMS on 139 –

• User should be registered on IRCTC’s website (www.irctc.co.in) • User should have MMID & OTP (One Time Password) for IMPS Transaction • Same Mobile Number should be registered with Bank & IRCTC

STEP 1: Send below SMS with Journey & Passenger information to 139: If the format sent is valid, you would receive a response message from 139. The message would carry the following information - Transaction ID Ticket Amount IRCTC Service Charge Total Amount payable Seat Availability

For example: STEP 2: For Payment, Send SMS with below syntax to 139 Following message will be received from 139 on successful booking of the ticket -

BOOK <TrainNo> <FromCity> <ToCity> <TravelDate(DDMM)> <Class> <Passenger1-Name> <Age> <Gender> <Passenger2-Name> <Age> <Gender> (upto 6 passengers) For example: BOOK 12420 NDLS GZB 2606 2S Rakesh 55 M Sarita 53 F

Trans Id: 340045667 Ticket Amount: 120 IRCTC SC: 11.24 Total Amount: 131.24 Seat: AVAILABLE-0095. For Payment SMS PAY <34004567> IMPS <MMID> <OTP> IRCTCUserID to 139 to book ticket.

PAY <Transaction ID as received> IMPS <MMID as received from bank> <OTP as received from bank for this transaction> <IRCTCUserID> For Example: PAY 340045667 IMPS 98453672 453289 Rakesh

PLEASE NOTE: MMID generation is a single click process available with more than 26 Indian Banks covering over 90% of the total banking subscriber base. The banks for the same are listed at http://www.npci.org.in/bankmember.aspx “OTP” is a One Time Password generated and provided by your respective bank. CANCELLATION PROCESS: Registered IRCTC users can now cancel the railway tickets booked by them through SMS earlier by a simple two step process. CASE 1: The Entire ticket needs to be cancelled: STEP 1: An SMS to be sent to 139 from your registered mobile to request for cancellation of the ticket. SMS format as follow: After submission of the above SMS, a message would be received from 139. The text of the same is mentioned below. STEP 2: After receipt of the above message, the user needs to confirm the cancellation by sending an SMS as “YES” to 139. After submission of the above SMS, a message would be received from 139. The text of the same is mentioned below. CASE 2: The ticket needs to be partially cancelled.

Your ticket booked successfully. PNR is: 2345678901 Ticket No: :0672261674 Booking Status: Rakesh CONFIRM C1 76 WS Sarita CONFIRM C1 77 Ticket Amt: 120.0 SC: 11.24 Src: New Delhi Dst: Ghaziabad Date of Journey: 26/06/2013 Sch Dep 12:30 hrs

CAN <10 Digit PNR> <IRCTC UserID> For Example: CAN 2345678901 Rakesh

We have received your request to cancel PNR Number 2345678901. Please confirm the cancellation by sending YES to 139 or for any change in cancellation data, send a fresh request.

“Your ticket for passenger <Passenger1 Name> <Passenger2 Name> with PNR Number: 2345678901 is cancelled. Amount: 60 will be refunded in your account.”

STEP 1: An SMS to be sent to 139 from your registered mobile to request for initiating a partial cancellation of the ticket so booked by you earlier. Format of the SMS: After submission of the above SMS, a message would be received from 139. The text of the same is mentioned below. STEP 2: After receipt of the above message, the user needs to confirm the cancellation by sending SMS as “YES” to 139. After submission of the above SMS, a message would be received from 139. The text of the same is mentioned below:

NOTE: 1. Booking with Quota including (Tatkal) and Concessions are not available as of now. 2. Payment for the bookings can only be made through IMPS.

24X7 Helpline Numbers

Voice – 139 SMS TKT to 139

E-mail: smsticket139@bharatbpo.in

CAN <10 Digit PNR> <IRCTCUserID> <Passenger Number> For Example: CAN 2345678901 Rakesh 12(Upto 6)

“We have received your request for cancellation of tickets for <Pessanger1 Name>, <Pessanger2 Name> for PNR Number 2345678901. Please confirm the cancellation by sending YES to 139 or for any change in cancellation data, send a fresh request.”

“Your ticket for passenger <Passenger1 Name> <Passenger2 Name> with PNR Number: 2345678901 is cancelled. Amount: 60 will be refunded in your account.”