As Good Energy’s smart meter installation partner andmeter asset provider (MAP), we assist this client indelivering the smart meters that are fundamental toBritain’s low-carbon energy transition.

An award-winning renewable energy supplier, GoodEnergy specialises in utilising digital innovation to helpUK households and businesses manage their electricityusage more efficiently. By empowering more people togenerate, store and share clean power, Good Energyaims to tackle climate change and lead the chargetowards a cleaner, distributed energy system.

THE CUSTOMER

On 4th August 2020, we installed Britain’s first ever polyphase SMETS2 smart meter at

the property of a Good Energy customer, marking a significant milestone for the

country’s transition to a smarter, greener energy system.

This landmark means that hundreds of thousands of customers connected to a three-phase supply

across UK homes and business will be able to join the green energy revolution by having a smart meter

installed. Many of these customers had previously not been able to take advantage of smart meters,

which automatically log energy consumption to facilitate accurate billing.

Smart meters are also an essential enabler of energy efficiency and green technologies – such as electric

vehicles – that encourage flexible demand and help reduce carbon emissions and costs.

HOW WE INSTALLED THE UK'S FIRST EVER

POLYPHASE SMART METER FOR GOOD ENERGY

In setting out to be one of the UK’s first meter installers to offer itsenergy supplier customers a polyphase SMETS2 meter solution, weworked with our meter manufacturer partner Aclara to assess thescope of introducing this new and highly anticipated device to theUK market.

After completing due diligence and assurance, we made thecommitment to develop the solution for our clients, setting out on ayear-long journey to bring it to market. This included workingclosely with Aclara, energy suppliers, and Smart DCC, performing arigorous testing and verification process at our dedicated test lab inBolton, Lancashire.

Once the initial testing along with manufacturing builds andcertification processes were completed (a significant challenge dueto the COVID-19 pandemic), we performed further productionproving tests in our SMEST2 facility (a state-of-the-art mockresidential street) to build extra confidence and finalise preparationbefore launch. Our SMETS2 and operations teams then coordinatedwith Good Energy to identify a suitable customer connected to athree-phase supply for the inaugural UK install.

PRODUCT DEVELOPMENT

CASE STUDY

We used our efficient and highly dependable customer journey procedures to arrange, attend and successfullyinstall Britain’s first ever polyphase SMETS2 meter at a customer of Good Energy, Emmanuel Obubuafo. As well asa customer of Good Energy, Emmanuel is the supplier’s Smart Programme Manager, with whom we have built astrong working relationship.

SMS ensured that a pre-visit site survey was undertaken and that Emmanuel was kept fully informed at everystage in the process, as is the case with any smart installation we carry out. Keen to build on the success of thislandmark installation, we are currently working with Good Energy to roll out a further cohort of polyphaseSMETS2 meters for its 3-phase supply customers around the UK, who are eager to take advantage of a SMETS2smart meter.

CUSTOMER JOURNEY & INSTALLATION

There are hundreds of thousands of domestic andcommercial sites across the country that are suppliedpower through a ‘three phase’ electricity connection.These sites have a different kind of connection becausethey use higher loads of electricity, and/or have a morecomplex set up — such as on-site generation, batterystorage or an electric vehicle charging facility.

Until now, such sites have not been able to use thelatest smart metering technology. Given the cleanenergy system of the future relies on these bigger sitesusing, generating and sharing their power as part of asmarter grid, that’s a problem the energy industryneeded to fix and we are proud to say that we havebeen integral to developing a solution: the newpolyphase SMETS2 smart meter.

Importantly, as a second-generation smart meter thisnew technology will allow customers with larger andmore complex electricity supplies to connect to thesecure nationwide network run by the DataCommunications Company (Smart DCC), enablingseamless switching between energy suppliers.

PRODUCT BENEFITS

Since becoming smart meter partners in 2018through our fully managed meter asset provision(MAP) service, SMS and Good Energy have built apipeline of SMETS2 meter installations for GoodEnergy’s UK customer base.

The campaign has so far focused on electricityrecertification customers, and we are nowtransitioning to Economy 7 and ‘standard’ metertypes. Our conversion rates on Good Energy’srecertification customers is proving very successfulat approximately 36% (11% above the industryaverage) and is testament to the engagedcustomer base of Good Energy, the planning andmanagement of our campaigns and our trustedcustomer journey processes.

In addition to our industry leading meteringservices, SMS is also a leading data service providerfor the UK’s energy suppliers, including collectionand aggregation solutions, data management andelective half-hourly (EHH) settlement. Through thispackage of data services, we today manage morethan 6 million data points across the UK energymarket and collect and process more than 5.4billion meter reads per year.

OUR FULL SERVICES

“In the two years that SMS have been installationpartners and asset providers for Good Energy’sdomestic smart meter rollout campaign, we have foundthe company a highly competent and dependableoutfit to work with. From their frontline engineeringworkforce to their back office operations team,professionalism runs right the way through theircustomer journey process.

“I look forward to continue working with everyone atSMS on our smart campaign, and potentially to expandthe scope of our relationship in the field of meteringand data services in order to deliver market-leadinggreen energy products to our customers.”

Emmanuel Obubuafo,

Smart Programme Manager at Good Energy

CUSTOMER APPRAISAL

Work with a smart energy partner

Contact us about our services here Follow us

Visit sms-plc.com

https://www.sms-plc.com/contacts/make-an-enquiry/https://www.linkedin.com/company/smart-metering-systemshttps://twitter.com/SMS_plchttps://www.sms-plc.com/