© 2013 SMS Systems Maintenance Services, Inc. All rights reserved. | 1

Mumbai, India

France• 2000+ Engineers• 1,000 Service Affiliates• 7x24x365 Logistics• 92 Warehouses• Three 7x24x365 Call

Centers• Multilingual

Global Resources

• IMACS• Win7 Upgrades• Office 365• Rollouts• Project Management• Operational• Subject Matter Experts

Professional Services

• Multi-national • ITO / BPOs• Cloud Providers• Colocation / Hosting• Service Integrators• Cross Vertical• Dedicated Client Teams

Client Profiles

Provide client-centric infrastructure support and services • Multi-Vendor Support

/ Break Fix• Data Center Services• End User Services

(not a focus)• Stock management• Spare Part Mgt• Part Logistics• Client Driven SLA• Asset Disposition

What We Do

• Wholly owned by TH Lee and Summit Investments

• 32 years in IT Services• Profitable since

founding• 98% Client Retention

Stability

WHY SMS? - Credentials