sms safety management system key to a positive safety culture
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SMS Safety Management System Key to a Positive Safety Culture. International Business Aviation Council. Lots of Cultures. Culture. Culture is the learned and shared assumptions, values, and beliefs that result in the behavior of an organization - PowerPoint PPT PresentationTRANSCRIPT
SMS
Safety Management System
Key to a Positive Safety Culture
International Business Aviation Council
Lots of Cultures
CultureCulture is the learned and shared
assumptions, values, and beliefs that result in the behavior of an organization The values, beliefs and behaviors of the
groupThe collective programming of the group"How we do things here"What is acceptable and what is not
acceptableThe driving force of the organization.
John’s Definitions....An organization's --Operating systemGlueLubricantCommunications systemMotivationReference.
Cultural Factorsmanagement’s actions and prioritiespolicies and procedurescommunications stylesafety planning and goalsactions in response to unsafe
behaviorsemployee training and motivationemployee involvement and buy-in.
Positive InfluencesRecognition of meritIndividual initiative Risk managementAdherence to policy and
procedures Open communication …Or not!
How’s Your Culture?All hands evaluate actions in terms of
potential risk Management walks the talk on SMSOpen safety communication prevailsNo “blame game” regarding mishaps Under-staffing, inadequate equipment,
inexperience, patchy training are addressed in terms of risk
Feedback regarding known deficiencies is freely disseminated
See James Reason’s “Score your Safety Culture."
Organizational Culture Goals
Cultures -- Informed Culture Learning Culture Reporting Just
OpenCommunicatingAwareCollaborating.
Safety Management System
A systematic approach to managing safety, including the necessary --organizational structuresaccountabilitiespolicies procedures.
PoliciesRisk managementSafety AssuranceSafety promotion.
SMS---
The Core
Building/Improving CultureInformed Learning Reporting Just
OpenCommunicatingAwareCollaborating
Building a CultureFind a central, overarching themeCommit, especially at the topCreate goalsImplement through teamworkWork itAdmire itGrow itEasy, right? Well, no….
Ways and MeansWhat we need is a radical transformantion…Fresh new thinkingTop level supportCommitment at all levelsTeamworkConsider organizational development
Organizational DevelopmentSystemic learning and development strategy
intended to change the basics of beliefs, attitudes
and relevance of values and structure of the current organization…it’s a --
REVOLUTION!
OD BasicsKeep workers aware of the organization’s vision
Enable/empower employees to solve problems
Encourage individuals to participate in planning processes
Create an enthusiastic working environment
Replace formal lines of authority with a collaborative environment
Build trust, cooperation, and communication to achieve organizational goals.
Commitment“Spark plug” neededFlight department
managementCompanyFlight department Provides a common purpose, a goal.
ImplementationA team effort --
Learning togetherExploring the possibilitiesProbe issuesDevising standards,
processes, proceduresQuestion provisions
Learning a common languageSharing the experiencePride in accomplishment --
… sounding very cultural.
Making it WorkSafety Policy – from the topEducation – learning togetherUsing it
Building the Safety Risk ProfileHITS, FRATS, Internal Evaluations… Sharing ideas – expanding the languageManagement reinforcementSystem feedback Evaluating/modifying the productTalking the talk, walking the walk
Seeing the team’s system work.
Informed – lots of informationLearning – every dayReporting – swamping the safety guyJust
Open – listen to the chatterCommunicating – they’re talking risk!Aware – this bears watchingCollaborating – certainly selected
groups
Leadership check…
Are We There Yet?
See What We Built…Day-to-Day…
Walking the talkQuestioning the systemLearning as you goRefining processes and proceduresImproving the product Seeing it produce the desired effectsDiscussing its attributes
Surprise! You built a culture….
It begins and ends with all levels of
LEADERSHIPNot management, but it helpsNot involvement from HQ, but it helpsNot funding, but it helps Yet, interest in culture can be
kindled from below.
Point of Emphasis…
Follow the company policies, processes and procedures…
Communicate, communicate, communicate!
Manage SMS like your life depended on it – it does!
Seek feedback – formal & informal
Improve it, grow it, make it yours!
Maintaining the Culture
How’s their culture?
Get Started!
