snapshot industries case

8/12/2019 Snapshot Industries case

1/20


2/20

Snapshot Industries case


3/20

Summary

Sam Snapshot

(the owner)

Gardening &

Kitchenware

commercial

products

During Sams

leadership, 25

years

successful

Company

expanded

from 200 to

600 employees

Jims

leadership

problem


4/20

Q.1. Why did the expert see the problem asone linked with the knowledge management?


5/20

Major problems

centralized

record &personnel

system95% staffs-

staying over

20 years

New leader

Jimchanged the

system

60 of

original 200

staff retired

Keyemployees

resigned

Tough to adapt

with new

changes-computer system

Unwillingness

sharing

knowledge

from old staff

system

Cost of

production

increased, less

productivity


6/20

KnowledgeManagement

Identify

Capture

Organize

Disseminate


7/20

Q.2. Identify the types of knowledge that can be found insnapshot industries. Which elements are strategic knowledge?


8/20

Types

Procedural knowledge

Structural knowledge


9/20

Elements

Expertiseknowledge of

expert & seniorstaffs

ManagementInformation

System (MIS)

Knowledge

on customers& market

Training forprevious

employees

Formal & informalcommunication

Transferknowledge

throughdocumentation


10/20

Q.4. Identify the reasons for the consultants concern overleadership. How was Jim leadership affected the business? Canyou see some ways in which Jim could improve his practices?


11/20

Reasons for concern

Facingdifficulties to

changeorganizational

culture

Inefficiency inutilizing skills

& expertise

Inability toIdentify the

goals

The characteristic of good leaders tend to reflect four key themes:

The capacity to explain and clarify the organisations purpose and priorities.

The development of the culture within which workers operate.

The creation and maintenance of good people practices to facilitate effective work.

The encouragement of high standards and high performance in the work setting.


12/20

Symptoms

Level of stressincrease

among staffs

Higher numbersof staffsturnover

Communicationproblem among

staffs

Lack ofknowledge

sharing

Cost were upand

productivity

diminishing


13/20

Jims Leadership improvement

Built collaborativeenvironment

Provide trainingfor newly

developed system

Create databasefor companys core

knowledge

Rehire theresigned staffs

Effective use ofstress management

technique


14/20

Islamic Perspective


15/20

Read! In the Name of your Lord, Who hascreated (all that exists) (Surat Al -Alaq: 1)

Islamic Perspective

Seeking knowledge compulsory to everyMuslims. (Al-Tirmidhi, Hadith74)


16/20

And We sent not before you except men to whom Werevealed [Our message]. So ask the people of the message ifyou do not know. (Surat- An Nahl: 43)

Knowledge collection:

Caliph Hazrat Othman (r.a) does the collection of Quran

cont..


17/20

Recommendation

Cross FunctionalTeam

Effective use ofstress management

technique

Capture & utilizethe expertise

Effectivecommunication

Training &development

EfficientKnowledge

System


18/20

Lets seek Knowledge..


19/20

Can you guess?


20/20

Who is the owner of Snapshotindustries?

snapshot industries case

Documents