so you say you want a marketing dashboard...let’s talk
TRANSCRIPT
So You Say You Need a Marketing Dashboard….Let’s Talk
Founder & [email protected]@lauravem
Dir, Product [email protected]@hitechmktg
© Origami Logic, Inc. Proprietary and confidential. Not for redistribution.2
© Origami Logic, Inc. Proprietary and confidential. Not for redistribution.3
• Mitigate risk
• Facilitate decisions
• Adjust your course to improve
Why have a dashboard?
4
Best-in-Class Marketers Create Actionable & Meaningful DashboardsHow well the marketing dashboard enables:
Not well at all1 2 3 4 5 6 7 8 9
Extremely Well10
Aligning marketing objectives to business outcomes
Tracking performance of core marketing strategies & processes
Analyzing performance of campaigns & marketing activities
Tracking marketing metrics in real-time
Communicating marketing’s contribution to the C-Suite
Contributing insights to C-Suite for business decisions
Securing additional resources for marketing
© VisionEdge Marketing, Inc. Proprietary and confidential. Not for redistribution.Source: VisionEdge Marketing 2016 MPM Benchmarking Study Abbreviated Summary - How to Make Progress on Your Marketing Excellence Journey
SalesEnablers
Campaign Producers
Value Creators
5
2015 2016
27%45%53%
68%
93% 92%
Campaign Producers Sales Enablers Value Creators
© VisionEdge Marketing, Inc. Proprietary and confidential. Not for redistribution.
Best-in-Class Marketers Excel at Measuring Their Contribution to the Business
% Agreement: Marketing is good at measuring their contribution to achieving business goals
Source: VisionEdge Marketing 2016 MPM Benchmarking Study Abbreviated Summary - How to Make Progress on Your Marketing Excellence Journey
6
2013 2014 2015 20166% 4% 7% 11%
26%14%
23% 24%
41% 40%
63%51%
Campaign Producers Sales Enablers Value Creators
© VisionEdge Marketing, Inc. Proprietary and confidential. Not for redistribution.
Make Business Impact Clear
% Agreement: Leadership Team Understands how Marketing Impacts the Business
Source: VisionEdge Marketing 2016 MPM Benchmarking Study Abbreviated Summary - How to Make Progress on Your Marketing Excellence Journey
7
Revenue growth
Marketing contribution to pipeline
Win rate
Share of wallet
Retain customers
Acquire net new customers
Increase inquiry rate
Improve customer loyalty
Generate net new opps
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%35%
26%
17%
35%
27%
36%
20%
30%
38%
56%
49%
38%
48%
35%
57%
48%
41%
64%
72%
72%
49%
48%
50%
72%
59%
57%
78%
Value Creators Sales Enablers Campaign Producers
© VisionEdge Marketing, Inc. Proprietary and confidential. Not for redistribution.
Why That Matters?….Business Results!Marketing’s Delivery of Key Business Results
Source: VisionEdge Marketing 2016 MPM Benchmarking Study Abbreviated Summary - How to Make Progress on Your Marketing Excellence Journey
8
2007 2008 2009 2010 2011 2012 2013 2014 2015 20160%
10%
20%
30%
40%
50%
60%
A B C D or Lower
© VisionEdge Marketing, Inc. Proprietary and confidential. Not for redistribution.
Get Respect from the C-Suite
How C-Suite Grades Marketers for Ability to Prove Value, Impact and Contribution
Source: MPM Studies, Demand Metric, ITSMA, and VisionEdge
Marketing.
9
2014 2015 2016
41% 36% 43%59%
50%60%
71% 73% 68%
Campaign Producers Sales Enablers Value Creators
© VisionEdge Marketing, Inc. Proprietary and confidential. Not for redistribution.
Best-in-Class Marketers Know the Business
Perception of How Well Marketers Demonstrate They Know the Business
Source: VisionEdge Marketing 2016 MPM Benchmarking Study Abbreviated Summary - How to Make Progress on Your Marketing Excellence Journey
10
I don't know
Not usually set
Few
Many, but not all
Nearly all
0% 10% 20% 30% 40% 50% 60% 70% 80%
2%
27%
30%
32%
35%
1%
10%
21%
47%
56%
2%
9%
7%
49%
72%
Value Creators Sales Enablers Campaign Producers
© VisionEdge Marketing, Inc. Proprietary and confidential. Not for redistribution.
Best-in-Class Marketers Set Measurable Targets
Set Quantifiable Targets for Programs & Objectives
Source: VisionEdge Marketing 2016 MPM Benchmarking Study Abbreviated Summary - How to Make Progress on Your Marketing Excellence Journey
11
Data Inventory No Data Inventory Metrics Catalog No Metrics Catalog Data Chains No Data Chains
23%
48%
14%
51%
23% 23%
44% 42%49%
37%44% 44%
34%
10%
37%
12%
34% 34%
Campaign Producers Sales Enablers Value Creators
© VisionEdge Marketing, Inc. Proprietary and confidential. Not for redistribution.
Best-in-Class Marketers Use the Right Tools
Correlation of Key Measurement Tools to Performance
Source: VisionEdge Marketing 2016 MPM Benchmarking Study Abbreviated Summary - How to Make Progress on Your Marketing Excellence Journey
From Metrics Chain to Wireframe to Dashboard
12 © VisionEdge Marketing, Inc. Proprietary and confidential. Not for redistribution.
Social
Web
Mobile
Paid Search
Custom
Video
Display
CRM & Loyalty
Like Comment Share Reply Follow Sentiment
Frequency View-ability
View Time
CompletionRate Reach Interaction
Avg. Position
Impression Share CPC CPA Quality
Score
Frequency View-ability Reach Click CPC Display
Time
Activation
RateUninstall
RateStore Rank
Cost Per Install
Usage Time
Retention Rate
Visits Time on Site
Pages Per Visit
Bounce Rate Conversions Conversion
Rate
Sends Opens Open Rate Clicks Click Thru
RateConversion
Rate
NPS Referral Revenue ROIRetention
Rate
CSV Meta-data Spend
Creative
AssetsData-bases
3rd-Party
Raw Signals to a Real-Time Understanding of Performance
14
Alternatives for Building Dashboards
Excel
Manual
Untimely
Unsophisticated
Error Prone
Custom Build
Generic BI
Costly
Inflexible
IT user centric
Execution Platform
Execution Focused
Channel Specific
Rigid
Narrow & Shallow
© Origami Logic, Inc. Proprietary and confidential. Not for redistribution.15
About Origami Logic
Helping Global Brands Master Their Marketing Performance
Tier-1 Investors
Experienced Leaders& Domain Expertise
Rapid Deployment & Time-to-Value
Daily Insights and Optimization
Search and Organize with Dynamic Marketing Data Model
Unify All Campaign Performance Data
Our Platform
Improve and Prove the Value of Marketing
Smarter, more relevant, influential, credible and strategically-minded marketing orgs
More valued, effective, and measurable Marketing
Improve market and product competitiveness and growth
Make fact-based decisions regarding customers, markets, products and
competitors
Optimize marketing processes
As the global pioneer of MPM, VisionEdge Marketing has a vision to transform marketing into Centers of Excellence.
100+ Customers, 250+ Engagements
Access this white paper and more information on Origami Logic in the Resources section of our website - https://resources.origamilogic.com
Thank You!
Download the FREE 2016 MPM Benchmarking Study Abbreviated Summary - How to Make Progress on Your Marketing Excellence Journey @ http://visionedgemarketing.com/enhance-your-know-how-with-white-papers/