social case management

The Case Management Process

Social Work perspective

The Basics

… Like the six blind men defining an elephant…

Lesson?

We see the world based on our perspective

To make changes in our lives, we must work on the basic paradigms through

which we see the world.

What is Case Management

Elements:• a process • of helping individuals• in a one to one relationship• Does not necessarily involve the use of the

social case work methodology alone.

What is case management?

• the client along with their partner or affected family member deal with his/her identified issues/challenges in a systematic way;

• develop and access resources that will enable her/him to deal with a critical situation

Focus of case management?

• Focuses on a particular case

• It has a beginning and an end.

• It is carried out to meet established goals and objectives; results and change in the clients life; within scheduled time frame

The Change is directed to:

Improved interplay of the:• Environmental factors• Personal factors

• That affects, weaken or impair individual’s functionality

When we say…The case

• Means the subject of inquiry or study and intervention

Who are the clients

Children at risk - a child who is vulnerable to and at risk

of committing criminal offenses because of :1. personal circumstances2. family situations3. social environment

CICL

- A child who s alleged as, accused of, or adjudged as having committed an offense under Philippine laws.

The Helping Team

Case manager

Other community resources and professionals

courtPartner

agencies and local structures

family

The Case manager

• direct the work, but oftentimes perform some tasks as well

The case manager

• exercise authority over the quality of work and the conditions under which it is performed.

The Case manager

• serve as a liaison between the client and resources. Managers wear many hats. Among them: traffic

The Case manager

• contribute to a culture of accomplishment.

It takes a community to help a child…

Networking and referral to address issues of the child

Best interest of the child

Community resources

Partner agenciesFamily

resources

Levels of Community-based program on Juvenile Justice and Welfare:

a. Primary – they tackle the root causes of offending

b. Secondary – measures to assist children at risk

c. Tertiary – measures to avoid unnecessary contact with the formal justice system

The Participating Agencies

• Policies, strategies, social programs/ projects, and interventions

The Community

• Client’s support system and resources

Steps in Case Management Phase I

1. The case study

Intake:

• Record preliminary information about the client and his request

• Presenting problem is identified

• Establishment of clients’ presumptive eligibility for assistance

Data Gathering

• Provide better understanding of the person and the problem

• Requires use of some means of exploration

Steps in Case Management

2. Diagnostic Assessment

• Define the problem which the client presents and his feelings about it in terms of the chief interacting causes.

Components:Findings• Are significant items in the

data that when pieced together will give the worker the meaning of the case.


Diagnosis

• Delineation of what the realities of the clients are and why they are.

Assessment

• Explore what can be changed or modified in the person or in the environment


3.Formulation of Treatment Plans• The worker’s formulation of the kind of help

offered to the client, the kind of intervention believed to be of most value to him

• Plans are based on the social study and diagnostic assessment

• It serves as a basis for determining the general direction of the case and a source of information from time to time throughout the helping process


– treatment goals, objectives, activities and strategies, persons responsible, time frame and expected output

It maybe modified, if needed.


4. Case Termination / Discharge Planning

Helping process is terminated if the desired behavior or changes have been achieved.

If the child is in a center, discharge planning shall be undertaken by the rehabilitation team in the center with the child’s family and the LGU social worker.

If the child has no family to go back to, explore other forms of alternative parental care.

Case shall be referred to LGU for aftercare service

Check point…

The CLSCC experience

Some Ethical Considerations

1. Informed consent- to be presented with enough data to make informed choices and what to expect in the helping relationship


2. Right to Referral- client is referred when the worker feels unqualified to continue working with the client or feels that the type or duration of treatment at hand is not available


3. Confidentiality• Protecting the client’s disclosures about

himself and his situation


• Cases when information must be legally reported:

a. When clients pose a danger to others or themselves

b. When there is reason to believe that the minor client is a victim of incest, rape, child abuse or some crime


c. When the clients deem to need hospitalization

d. When the information is made an issue in court

e. When clients request that their records be released to themselves or third party.


4. In the Use of Test Guidelines:a. Reasons for wanting test

should be exploredb. Clients must be aware that

test are only toolsc. Clarify purposes of the tools

and point out their limitsd. Test result should be given

and their meanings explored


5. Dual relationship- when counselor assume two r more roles simultaneously or sequentially with a client

6. Personal relationship with clients7. Touching8. Maintenance of records9. Access to records

Competence and skills

A. Professional skillsI. Information Management 1. Sorts data and objects2. Compiles and ranks

information3. Applies information creatively

to specific problems or tasks4. Synthesizes facts, concepts

and principles5. Understands and uses

organizing principles6. Evaluates information against

appropriate standards


II. Designing and Planning 1. Identifies alternative course of

action2. Sets realistic goals3. Follows through with a plan or

decision4. Manages time effectively5. Predicts future trends and

patterns6. Assesses needs7. Makes and keeps a schedule8. Sets priorities


III. Researching and investigating 1. Uses a variety of sources of

information2. Applies a variety of methods to test

the validity of data3. Identifies problems and needs4. Systematically defines the problem5. Identifies information sources

appropriate to special needs or problems

6. Formulates questions to clarify a particular problem, topic or issue


IV. Communication 1. Listens with objectivity2. Uses various forms and

styles of written communication

3. Speaks effectively


V. Human relations and Interpersonal 1. Keeps groups “on track” and

moving toward a common goal2. Maintains group cooperation and

support3. Delegates tasks and

responsibilities4. Interacts effectively with peers,

superiors and subordinates5. Expresses one’s feelings

appropriately


VI. Critical Thinking 1. Identifies quickly and

accurately the critical issues when making a decision or solving a problem

2. Defines the parameters of a problem

3. Identifies reasonable criteria for assessing the value or appropriateness of an action or behavior


VII. Management and Administration 1. Analyzes tasks2. Identifies people who can

contribute to the solution of a problem or tasks

3. Identifies resource materials useful in the solution of a problem

4. Delegates responsibility for the completion of a tasks.

5. Motivates and leads people6. Organizes people and tasks to

achieve specified goals

Thank you Very much

Rhodora C. Bugnay-Zambrano

social case management

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