Bus04Social Communication & IBM Sametime 9

Vincent Perrin, Polycom Solution ArchitectMarco Janssen, Acuity Project Leader

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Presenter Overview

Vincent Perrin• Polycom Solution Architect • IBM Champion 2013-2014• Former IBMer specializing in Social Communications• Social Enthousiaste

@vperrin

http://social-collaboration.blogspot.com

Presenter Overview

Marco Janssen• IBM Certified Sametime 9 administrator• Working with Polycom since 2009• Project Leader

@marco_janssen

http://www.acuity.nl my profile page with blogs

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Different generations

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Average company

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How do I effectively

enable customer self-

service?

Who else across the

organization is trying to solve this problem?

How can I design our culture and

brandso they are

authentically one?

Are we at risk of losing our top talent to the competition?

Who can best help me address this urgent question from my client?

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Social Unified Communications

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Sametime uniquely unlocks the value of your communication investments... in a Social Business context

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The IBM Sametime 9 Contact list and chat(desktop and webclients)

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Video is the new language of the Business…But don’t take my word for it… Hear what experts in the industry have to say

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Desktop Videoconferencing Adoption Is Growing

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Desktop videoconferencing is increasingly being used by employees . . .

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. . . and it has momentum with newer generations of workers

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Reference: Weinstein, Ira M., Nilssen, Andy 2013. “End User Survey: The “Real” Benefits of Video” Wainhouse Research, LLC

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Once people begin using video, they’re hooked!

People are taking video with them!

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Sametime 9 Desktop Video Capabilities – Continous Presence

Optional Participant list shows video and audio-only participants

Optional Participant list shows video and audio-only participants

Select different video layouts.

Select different video layouts.

Larger, frameless video. Display is optimized based on the number of people participating.

Larger, frameless video. Display is optimized based on the number of people participating.

Consistent toolbar for stand-alone calls and meetings.

Consistent toolbar for stand-alone calls and meetings.

Active speaker indicator

Active speaker indicator

Intuitive softphone for audio only calls

Intuitive softphone for audio only calls

Speaker status indicator

Speaker status indicator

Go full screenGo full screen

Sametime 9 Mobile Video Capabilities

Sametime 9 Room Integration – IBM Softphone

• Device-based dialing for Sametime softphone functionality

• Call non-Sametime users — reach people on any device including Polycom RealPresence audio/video endpoints

• Provides rich remote collaboration experience with video—reducing productivity loss, expense of travel, and telephony costs

Customer Example

• World-leading FSS satellite operator• 55 video conferencing rooms throughout 22 locations• IBM Sametime integration to extend HD video experience beyond

the meeting room• Simply join and schedule video meeting

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Plan To support Videoconferencing On Multiple Devices

• Interoperability with room-based systems as table stakes• PCs in conference rooms and the emergence of sub-$1,000

endpoints• Mobile videoconferencing becoming a key requirement• More options for high-quality, low-bandwidth video

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Best practices: deployment• Get the right people in the team together.• Know your network and it’s limitations.• Invest to have a flexible deployment.• Think ahead, think about webcams and headsets...• ... and think on how to deliver Sametime client settings.

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Best practices: user adoption• Make sure technically everything is working perfectly.

• Get your employees involved in the project.

• Embed the tools in your primary process.

• Focus on the question ‘What’s in it for me’.

• Get management buy-in and have them lead by example.

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Thank YouMarco Janssen, Acuity Project Leader

Vincent Perrin, Polycom Solution Architect

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