SOCIAL ETHICS

CONSIDER SOME OF THE BENEFITS OF ETIQUETTE

Gives professionals the tools to impress clients and colleagues.

It puts others at ease so that business can be conducted.

Helps to establish rapport with others more easily.

Gives the organization an overall polished, professional image.

INTRODUCTION

HANDSHAKE

A firm handshake signifies professionalism, credibility, competence and confidence

A weak handshake is interpreted as the opposite of the above

REMEMBER NAME

Speak your name clearly. This is important as you would like the other person to register your name

Repeat the name after you’ve been introduced. Then use it again as soon as possible, to underline the name in your memory bank. Repetition helps

Look at the person as you say his / her name

EXCHANGING VISITING CARDS

Manage Visiting Card exchanges flawlessly and to be given by the right hand

Always have a stock of Cards Present the Card face up Take time to look at the Card once

having received the Card do not put it in the back pocket

Do not write on the Card in presence of the giver

NEVER turn down an offered Card Be selective when distributing Cards

DO NOT JUMP

Resist the urge to jump into a conversation when someone pauses in thought. Wait a second or two, then respond

MIND YOUR BUSINESS

Don’t ask personal questions!

Like…

How much did that cost?Why did they divorce?Did you get a raise?

HOLD THE DOOR

Whoever (guy or gal) gets to the door first should open it and hold for others who are following.

KEEP YOUR WORD

Do what you promised you would do!

Make that phone call!Write that note!Make the arrangements!

DOING LUNCH

Whoever invites a colleague or client to a business lunch pays for it—that includes the tip and parking if necessary.

POINT TO BE KEPT IN MIND

SMILE : A UNIVERSAL LANGUAGE ENTHUSIASM . POLITENESS AND RESPECT. COMPASSION, HUMANE AND

EMPATHY. KEEP YOUR WORDS / PROMISE. APOLOGISE WHEN WRONG AND

LEARN. USE “PLEASE”,“SORRY”, ”EXCUSE

ME” AND “THANK YOU”. DIFFERENCE OF OPINIONS NEED

NOT BE SHOUTED BUT CONVEYED WITH DIGNITY AND PROPER RESPECT

THANK YOU