social media in public libraries: the good, the bad an the ugly!

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Social Media in public libraries The good, the bad and the ugly!

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A CILIP PPRG discussion paper, presented by Jo Hoyer, Children and Families Programme Co-ordinator, Northamptonshire Libraries at the 2014 CILIP PPRG Conference - Sharing your value, making an impact.

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Page 1: Social Media in Public Libraries: The good, the bad an the ugly!

Social Media in public l ibraries

The good, the bad and the ugly!

Page 2: Social Media in Public Libraries: The good, the bad an the ugly!

The Good...

Page 3: Social Media in Public Libraries: The good, the bad an the ugly!
Page 4: Social Media in Public Libraries: The good, the bad an the ugly!

How do you grow an audience?

Beg, borrow and blackmail!

Page 5: Social Media in Public Libraries: The good, the bad an the ugly!

Beg...

• Ask customers to like the page

• Local promotion eg leaflet attached to Summer Reading Challenge Flyer

Page 6: Social Media in Public Libraries: The good, the bad an the ugly!

• Like local facebook pages and borrow their audience

• Share what their posts, encourage them to do the same with yours

• Comment on their posts

Borrow...

Page 7: Social Media in Public Libraries: The good, the bad an the ugly!

Blackmail.. .

– Friends, family, colleagues etc

Incentivise

– We’ll put pictures of your child on there– We’ll state if an activity has to be cancelled at short notice on

our facebook page– Consultation – eg have your say about what time rhymetime is– First look at new products in the library shop, new books etc

Page 8: Social Media in Public Libraries: The good, the bad an the ugly!
Page 9: Social Media in Public Libraries: The good, the bad an the ugly!

Remember these two fundamental factors...

•Trial and error

•Fluke

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Link into hot “national” topics

• World book day• Summer Reading Challenge• National Love Libraries Day

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• Posted at 7pm on Friday• 9.00am on Saturday had over 600 views• 3.30pm had over 754 views• Total views is 1013 views • Was posted on youtube and before it was removed had

over 30,000 views

Page 22: Social Media in Public Libraries: The good, the bad an the ugly!

• Had 445 views and still increasing.

Page 23: Social Media in Public Libraries: The good, the bad an the ugly!

• Normally have 600-750 visitors on a Saturday

• On the “Day of the Doctor” they had 2556 visitors

Page 24: Social Media in Public Libraries: The good, the bad an the ugly!

The bad....

Page 25: Social Media in Public Libraries: The good, the bad an the ugly!
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• 3 rd March• Only a few days left for Finedon Infants to get entries in for the Julia

Donaldson drawing comp for #worldbookday with #Finedon library.• Laura from #Rushden library is visiting Denfield school today to talk about the

Faraway Tree for #worldbookday• 2.00pm• Year 2 from @LumbertubsPri are visiting #WestonFavell library today for

#worldbookday. Hope you have fun!• 4 th March• 10.00am• #Oundle library are holding their “Twinkle Twinkle” Rhymetime for

‘worldbookday now. • 5 th March• Children from Earls Barton Infants are visiting #EarlsBarton library today to

make bookmarks & receive @BooktimeTweets bags. #worldbookday

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The ugly...

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Remember the two golden rules...

• Never use social media when drunk

• Never use social media when angry

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Jo Hoyer – Children and Families Programme Co-ordinator• Email – [email protected]• Twitter - @HoyerJo

#Goodluck