SOCIAL SERVICE AGENCIES CONVENINGANALYSIS OF DATA AND CALL TO ACTION

February 2010

© 2010 by Root Cause

Takeaways from the Convening2

Desire to identify and address causes of presenting

problems to create systemic change

Social service agencies identified seven presenting

problems and three underlying causes for each

Although deep rooted and complex causes in Bermuda

were discussed, social service agencies are energized

about addressing them

© 2010 by Root Cause

Considerations

Cause and effect relationships between presenting

problems and underlying causes are fluid, weakening

issue hierarchy

Possible solutions are difficult to identify due to broad and

numerous presenting problems and underlying causes

Significant overlap between presenting problems and

underlying causes is an opportunity to synthesize further

3

© 2010 by Root Cause

Cause and Effect Analysis4

Social Impact Research (SIR) reviewed the data from the

convening, conducted a cause and effect analysis, and

recommended reclassifying problems and causes

Reclassifying categories of presenting problems will:

Reduce overlaps in causes and effects between categories

Separate problems that require government intervention

from those that can be addressed with 3rd sector services

Identify causes that link to high-leverage social issue

area(s) on which Bermuda’s 3rd sector should focus

© 2010 by Root Cause

Cause and Effect Analysis (cont’d)

5

SIR recommends splitting Lack of Education and Life

Skills into Lack of Quality Education and Lack of Life Skills

Both are causes that result in numerous effects

They are usually addressed by different 3rd sector services

The next slides show the categories defined at the

Convening versus those defined through SIR’s analysis

© 2010 by Root Cause

Categories Defined at the Convening6

Lack of healthy relationships

Lack of education and life skills

High cost of living

Lack of protection for our vulnerable

populations

Lack of parenting skills

Lack of data/research/

statistics

Inadequate socialization

Presenting Problems Underlying Causes

- Unaddressed trauma over generations- Family and community disconnect- Lack of focus on well being as a country

- System is broad from the top down – doesn’t accommodate learning styles- Politics/lack of leadership in education- Lack of community / family involvement

- Goods- Food- Shelter

- Unaddressed trauma over generations- Lack of system(s) that work to address issues- Over / mis / convenient diagnosis of drugs

- Breakdown of extended family/community, lack of support- Generational pattern of unresolved trauma- Lack of clarity around what a good parent is

- Data not disseminated- No central database- Not an independent body to ensure findings are ethical – lack of accountability

- Poor understanding of cause / effect, resulting in loss of personal responsibility and accountability- Breakdown of family unit- Discouraged mixing between systems (races, classes etc)

© 2010 by Root Cause

Categories Defined through SIR’s Cause and Effect Analysis

7

Unaddressed trauma over generations

Causes Effects

Lack of quality education

Lack of life skills

Lack of political infrastructure and

systems to prioritize/address

social issues

Lack of data and central repository

Lack of healthy relationships

Family disconnect and lack of involvement

Lack of protection for our vulnerable populations

Over / mis / convenient diagnosis of drugs

Lack of parenting skills

Community disconnect and lack of involvement

Lack of clarity around what a good parent is

Data not disseminated

No central database

No independent body to ensure findings are ethical / lack of accountability

Inadequate socialization

Discouraged mixing between systems

Lack of focus on well being as a country

High cost of living

© 2010 by Root Cause

Causes that Link to Social Issue Areas8

As identified during the cause and effect analysis, Bermuda’s 3rd sector

should address three major causes:

Unaddressed trauma over generations

Lack of quality education*

Lack of life skills

The Lack of data and central repository cause will be addressed as

data begins to be collected and tracked in a systematic and

standardized format

The next slide shows examples of social issue areas within each of

these causes

*Although quality education will require government intervention, there are 3rd sector agencies that can provide beneficiaries with intervention services

© 2010 by Root Cause

Examples of Social Issue Areas within Each Cause*

9Unaddressed Trauma Lack of Quality Education Lack of Life Skills

Substance Abuse Dependency, Prevention & Treatment

Elementary & Secondary Schools Crime Prevention

Protection Against Abuse Vocational & Technical Schools Protection Against Abuse

Mental Health Treatment Adult Education Employment Preparation & Procurement

Mental Health & Crisis Intervention Student Services Vocational Rehabilitation

Hot Lines & Crisis Intervention Educational Services (e.g., tutoring, after-school programs)

Home Economics

Addictive Disorders Youth Development Programs Youth Development Programs

Counseling Family Services

Intergroup & Race Relations Personal Social Services

Family Services Reproductive Health Care

Arts & Culture

*These social issue areas are based on NTEE classification

© 2010 by Root Cause

* See social issue matrices in appendix for further details.** Lack of Education and Life Skills was classified as one presenting problem at the Convening.

Convening Agencies in Identified Causes by Age Group*

10

© 2010 by Root Cause

Convening Agencies in Identified Causes by Service Type*

11

* See social issue matrices in appendix for further details.** Lack of Education and Life Skills was classified as one presenting problem at the Convening.

© 2010 by Root Cause

Call to Action : Form Working Groups for Each of the 3 Causes

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Working Groups will be comprised of agencies that provide core services to address social issues within the three identified causes.

Working Groups will provide critical input on the following activities:

© 2010 by Root Cause

Objectives of the Pilot Research Project13

Role of the Working Groups

Provide critical input on a systematic effort to gather and

report upon the 3rd sector’s progress to address social issues

Short-term Objective

Track progress made within a pilot set of social issues

through data collection from participating agencies

Long-term Objective

Individuals in Bermuda seek and receive the core services

that they require from high performing agencies

Social Services Agencies Gap Analysis

Appendix14

© 2010 by Root Cause

Social Services Agencies Gap Analysis

The next several slides display how social service

agencies categorized themselves within the seven

presenting problems identified at the Convening,

including the service type provided and age groups to

which these services are catered.

These matrices guided our analysis of the number of

organizations working on Unaddressed Trauma, Lack of

Quality Education, and Lack of Life Skills

15

© 2010 by Root Cause

1. Lack of Healthy Relationships16

Age Unaddressed trauma over generations

Family and community disconnect

Lack of focus on well being as a country

0-5 -Benedict Associates-Dept of Child & Family Services-The Family Centre

-The Child Development Program

6-17 -The Family Centre-CADA-Mirrors Program-Bermuda Council for Drug-Free Sport-Teen Services/Teen Haven

-Raleigh International-Bermuda Sloop Foundation-Dept of Youth, Sport and Recreation-Mirrors Program-The Duke of Edinburgh’s Award in Bermuda

-Bermuda Red Cross-Bermuda R/C Electric Sports Club-Youthnet

18-64 -Teen Services/Teen Haven-Mid Atlantic Wellness Institute Acute Community Mental Health-Focus Counseling Services-Prison Fellowship BDA/Phenomenal Women-Women’s Resource Centre

-The Duke of Edinburgh’s Award in Bermuda-Dept of Community & Cultural Affairs-Childwatch

- Youthnet

65+

© 2010 by Root Cause

2. Lack of Education and Life Skills17

Age System is broad from top down – doesn’t accommodate learning

styles

Politics / lack of leadership in education

Lack of community / family involvement

0-5 -The Child Development Program-Bermuda Red Cross-Dept of Health

6-17 -Bermuda Sloop Foundation-Teen Services / Teen Haven

-Bermuda R/C Electric Sports Club-Community Education

-Dept of Youth, Sports and Recreation-CADA-PRIDE Bermuda-The Duke of Edinburgh’s Award in Bermuda-Community Education-Bermuda Council for Drug-Free Sport

18-64 -The Bermuda Reading Association-Women’s Resource Centre-Bermuda Islands Association of the Deaf

-Community Education-Kairos Philanthropy-Coalition for Community Activism in Bermuda (CCAB)

-Bermuda Council for Drug-Free Sport-Turning Point-Raleigh International (BDA)-Focus Counseling-Prison Fellowship BDA/Phenomenal Women-Dept of Community and Cultural Affairs

65+ -Bermuda Islands Association of the Deaf-Community Education

-Dept of Financial Assistance -Dept of Community and Cultural Affairs

© 2010 by Root Cause

3. High Cost of Living18

Age Goods Food Shelter

0-5

6-17

18-64 -Dept of Financial Assistance -The Eliza Doolittle Society

65+

© 2010 by Root Cause

4. Lack of protection for our vulnerable populations

19Age Unaddressed trauma over

generationsLack of system(s) that work to

address issuesOver / mis / convenient diagnosis

of drugs

0-5 -Dept of Child & Family Services

6-17 -Dept of Child & Family Services-Big Brothers Big Sisters of Bermuda

-Bermuda Police

18-64 -Mid Atlantic Wellness Institute Acute Community Mental Health-Women’s Resource Centre-Prison Fellowship BDA / Phenomenal Women

-Kairos Philanthropy-Coalition for Community Activism in Bermuda-Court Services

65+ -Dept of Health

© 2010 by Root Cause

5. Lack of Parenting Skills20

Age Breakdown of extended family / community, lack of support

Generational pattern of unresolved trauma

Lack of clarity around what a good parent is

0-5 - The Family Centre -Dept of Child & Family Services-The Child Development Program

6-17 -Big Brothers Big Sisters of Bermuda-Bermuda Association of the Deaf

-Youthnet-Teen Services / Teen Haven

-Benedict Associates

18-64 -The Eliza Doolittle Society-Bermuda Council for Drug-Free Sports-Childwatch-Dept of Community and Cultural Affairs

-Mid Atlantic Wellness Institute Acute Community Mental Health-Dept of Community and Cultural Affairs-Court Services

-Dept of Financial Assistance-PRIDE Bermuda

65+

© 2010 by Root Cause

6. Lack of Data / Research / Statistics21

Age Data not disseminated No central database Not an independent body to ensure findings are ethical – lack of

accountability

0-5 -PALS-Dept of Health

-Bermuda Islands Association of the Deaf

6-17 -PRIDE Bermuda-Bermuda Red Cross

-Community Education -Bermuda Islands Association of the Deaf-Vernon Temple AMEC Village Pride Outreach Centre

18-64 -Bermuda Red Cross -Community Education -Coalition for Community Activism in Bermuda (CCAB)-Kairos Philanthropy

65+

© 2010 by Root Cause

7. Inadequate Socialization22

Age Poor understanding of cause / effect, resulting in loss of

personal responsibility and accountability

Breakdown of family unit Discouraged mixing between systems (races, classes etc)

0-5 -Vernon Temple AMEC Village Pride Outreach Center-The Family Centre

6-17 -Mirrors Program-Bermuda Council for Drug-Free Sport-Bermuda Sloop Foundation-Vernon Temple AMEC Village Pride Outreach Center-Benedict Associates

-Big Brothers Big Sisters of Bermuda-Bermuda Police-Youthnet

-Dept of Youth, Sports and Recreation-Bermuda R/C Electric Sports Club-The Duke of Edinburgh’s Award in Bermuda

18-64 -Benedict Associates-The Eliza Doolittle Society-Focus Counseling Services-Turning Point-Court Services

-Youthnet-Bermuda Police-Childwatch

-The Duke of Edinburgh’s Award in Bermuda-Raleigh International (BDA)

65+ -Court Services-CADA