society of information management 16 september 2009
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Society of Information Management
16 September 2009
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COMMUNICATION =
INFLUENCE =
POWER
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You cannot not communicate. You cannot not communicate. (Silence just lets others create (Silence just lets others create
your message)your message)
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What really communicates?What really communicates?
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Decisions/Actions
Rewards & Recognition
Informal Networks
Formal Messages
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Communicating StrategicallyMake small promises and keep themBe responsive to people alwaysShow an understanding for obstacles
your people face…not their jobFrequency of communication is what
builds relationships (15 x2 > 1 x 30)Match the medium to the message
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Communicating Strategically “Upward”Brevity is everythingCommunicate through updates and
never complain upwardDeliver more than others expect (+1,
0, -1)Peer opinions mean the most to the
CEOEngage don’t educate…especially
upward
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Being Strategic means planning for Task and Relationship GoalsTask Goals:
What do I want them to do?Toward that end, what do they need to
know?Toward that end, what do they need to
believe?Toward that end, how do I want them to
feel?Identity Goals: I want to be seen as … technical
expert, trusted advisor, partner, problem solver