SOFIA (GOLDBERG) PANDELEA SENIOR UX RESEARCHER San Jose, CA | 408.218.1934 sofia.pandelea@gmail.com www.linkedin.com/in/sofiapandelea www.sofiapandelea.com

PROFILE

I’m an experienced UX researcher using my skills and training in Human Factors, to make sure that products meet the needs of the intended audience. My role is to be an empathetic advocate for the user. I work well with teams of engineers and designers, researching products, synthesizing information and coming up with strategic solutions. I love problem solving and simplifying complex concepts, so that everyone can understand them.

SKILLS Qualitative and quantitative UX research Usability studies Interaction design and prototyping UX advocacy, strategy and roadmapping Strong software engineering and networking background Consulting and enterprise experience

EXPERIENCE

ATLASSIAN, Mountain View, CA

Senior UX Researcher | 2019 – Present

- Leading UX research effort for Confluence. - Research studies design, conduct, analysis and reporting. - Participant recruitment and scheduling. - Cross-functional stakeholders communication, research requests

prioritization and roadmap work. - Customer conferences workshops RIVERBED, Sunnyvale, CA Senior UX Researcher | 2014 - 2019 UX Designer | 2013 – 2014

- In charge of planning and conducting UX research for Riverbed’s strategic products.

- Designed and conducted numerous UX studies, including customer interviews, concept testing, workflow analysis, surveys, usability evaluations and exploratory research.

- Extensive experience creating optimal workflows, interaction design and executing design projects from idea stage to implementation.

- Day to day work with cross functional teams of engineers, product managers, and technical support.

- Was instrumental in growing the UX team and mentoring junior designers.

Sofia (Goldberg) Pandelea | Senior UX Researcher

EDUCATION

2009 MSC HUMAN FACTORS AND ERGONOMICS San Jose State University

2001 BSC, COMPUTER SCIENCE Tel Aviv University 2002 BA, PSYCHOLOGY Tel Aviv University

LANGUAGES

English (fluent) Hebrew (fluent) Russian (fluent) Romanian (foundational)

- UX roadmap planning, strategy and outreach inside the company. - Highly versed in enterprise level UX for networking domains of SD-

WAN, network optimization, visibility and storage.

INTERFACE ANALYSIS ASSOCIATES, Cupertino, CA

Human Factors Engineer | Nov 2012 – Feb 2013

- Conducted a usability study for evaluation of a new car interface and infotainment system using a live driving simulator for Mercedes-Benz, NA. Moderating, data-logging, data analysis and reporting.

- Carried out usability study for BD Biosciences flow cytometry software. Moderating, data-logging, data analysis and study findings reporting for the customer.

DESIGN RESPONSE, San Jose, CA Human Factors and Ergonomics Consultant | 2007 – 2008

- Ergonomics consultation for a team of architects and interior designers.

- Anthropometrics, observation, interviews, personas. - Focus on lighting design and safety standards.

CISCO, Netanya, Israel Software Development Engineer | 2000 – 2006

- Designed and implemented a number of major features for various Cisco products.

TEL-AVIV UNIVERSITY, Tel-Aviv, Israel System Administrator and Help-Desk | 1999 – 2000

- Maintained three students’ computer labs. Created network setups and provided user help-desk.

ISRAELI DEFENSE FORCES, INTELLIGENCE SERVICES Information Analyst | 1996 – 1998

- Information gathering, analysis and reporting.