SOFT SKILLS GÜETCHU

GÜETCHU

ABOUT US

AT GÜETCHU WE DEVELOP INNOVATIVE IDEAS TO CREATE THE BEST, MOST COMPLETE AND HAPPIER EDUCATIONAL EXPERIENCE WHILE SEARCHING FOR THE RIGHT BALANCE BETWEEN KNOWLEDGE, SKILLS, EXPERTISE, ORGANIZATIONAL GOALS AND OVERALL SATISFACTION.

1. TRAINING 2. CERTIFICATION 3. EDUCATIONAL GAP

ANALYSIS 4. COACHING 5. CONSULTING

PRODUCTS & SERVICES

TRAINING OPPORTUNITYGÜETCHU SOFT SKILLS

SKILLS NEEDED FOR JOB SUCCESS VS DOLLARS SPENT IN TRAINING

85%

72%

NEEDS

SPENT

SOFT SKILLS

HARD SKILLS

Harvard University, Carnegie Foundation, Stanford Research Center

TYPICAL

ORGANIZATION SPEND OF TURNOVER IN PEOPLE SKILLS

TIMES INDIVIDUALS REPORTED JOB FAILURE DUE TO POOR ATTITUDE OR BEHAVIOR

21%

75% OF EMPLOYEES RECOGNIZE A SOFT SKILLS GAP JAMES CAAN CBE, BUSINESSMAN AND ENTREPRENEUR

CAN INCREASE AN INDIVIDUAL’S LIFETIME EARNINGS BY15%

£109.000.000.000 THE VALUE OF SOFT SKILLS TO THE UK ECONOMY BY 2020 BY 2RICHARD FORTE, CHIEF OPERATING OFFICER, MCDONALD’S UK & NORTHERN EUROPE

OUTOF109 ‣ 2.5 %

SOFT SKILLS ARE FOR LIFE NOT JUST FOR

WORK

TRAININGSOFT SKILLS @ WORK (C)

INSPIRATION

"if today were the last day of my life, would I want to do what

I'm about to do today?"

COURSEWARETHOUGHT PROVOKING

ACTUAL COURSEWARE SAMPLE

PEOPLE SKILLS BY GÜETCHU

TREND SETTING TRAININGS!

PRESENTATIONNo

n Ve

rbal

TEAMWORK

SKILLSCOMMUNICATION

NEGOTIATION & INFLUENCING

MINDFULNESS

I N T E R P E R S O N A L

TRAINING MATERIAL BY GÜETCHU

CLEAN - DIRECT - INSPIRING - EASY TO FOLLOW - FULL OF TAKEAWAYS & EXTRAS

COMMUNICATION SKILLS1. Oral (Verbal) communication2. Non-verbal communication

(body language)3. Active listening4. Observe carefully5. Convey information visually

• writing, • graphics, • video

Source Encoding

Receiver Decoding

Channel

MSG MSG

MSG

MSG

Feed

back

Context

3 STAGE PROCESS1-ESTABLISH THE ISSUE

• Needs - What needs to be discussed and agreed?• Resources - Who will be involved and what will be their role?• Timeframe - What timescales are we working towards?• Issues - What are the major issues that need to be agreed?

Spend 20% more of your expected time asking questions and looking for alternatives

2-GATHER INFORMATION• Information you have that you are willing to give to the other side• Information you have that you are unwilling to give to the other side• Information the other side has that they are willing to give you• Information the other side has that they are unwilling to give you

Distinguish fact from fiction by verifying data before accepting a statement as true

3-BUILD A SOLUTION• Always challenge an opening bid • Refuse to let an unacceptable bid stay on the table.• Concessions should not be given away for free.• Avoid conceding on issues for which you are not prepared.• Do not enter a negotiation with only one agreeable result in mind• Identify a second-choice desired outcome or a fallback position

"Standard strategies for negotiation often leave people dissatisfied, worn out or alienated — and frequently all three.”

Establish

Gather

Build

Negotiation Skills

Student Support Guide

PROBLEM SOLVING

1. Take the time to define the problem clearly2. Pursue alternate paths on “facts of life” and

opportunities3. Challenge the definition from all angles. 4. Iteratively question the cause of the problem. 5. Prioritize potential solutions. 6. Set a measure for the solution

SUCCESS = the ABILITY to solve problemsRELATED COURSES

Presentation skillsCommunication skills

Non verbal communications (body language)Successful teams

Agile mindsNegotiation and influencing skills

Interpersonal skills… and more.

HAND SHAKINGInsight: Hand shaking is not only a cultural activity but it says a lot about us in an unspoken way. First impressions count

Materials: none.

Layout: Divide the participants into two groups. They can align in front of each other or one circle into anther. Standing.

Action/s: 1-Participants shake hands with the person in front of them. 2-Participants shake hands and introduce themselves. 3-Participants move two places and start again. 4-Let the person introduce themselves by saying also their job role.

Reflexion: How did it feel (normal, firm, shaky, weird, wet)? What was the impression? Did the impression changed when the person introduced him/herself? Why? Was there a difference in perception when the person mentioned its seniority?

Learning point: It is important to give good impressions and ideally a firm, professional shake (independent of gender) may send the right message and work as an ice breaker.

Applicable to: Presentation and communication skills - Successful teams - Agile minds- Body language

Further discussions: Analyze other aspects and forms of introductions that may replace or change hand shaking (kissing, disabilities, non-handshaking between male and female, etc)

Time: Depending on the group size approximately 30 minutes.

SKILLS FOR SUCCESS• Problem Analysis• Active Listening• Emotions control• Verbal Communication• Collaboration and

Teamwork• Problem Solving• Decision Making• Interpersonal skills• Ethics• Reliability

Cooperative Adversarial

A REALLY GREAT WAY TO MOTIVATE US TO RE/DISCOVER OUR SKILLS AND PUT THEM TO WORK!

Juan López

GÜETCHU TRAINING - SATISFACTION GUARANTEED

GÜETCHU SOFT SKILLS

COURSE COMPLETION CERTIFICATE

NAME SURNAMEHas successfully completed the following GÜETCHU Official Soft Skills Course that leads to the Soft Skills @ Work Certification

Date of achievement: DD/MM/YYYYY

Valid Until: MM/YYYY

GÜETCHU SOFT SKILLS CERTIFICATE OF

ACHIEVENT

Alejandro Debenedet`Managing Director GÜETCHU

PRESENTATION SKILLS ADVANCEDACCREDITED TRAINING PROVIDER

Title Training ProviderName Surname

SOFT SKILLS @ WORK

PROFESSIONAL CERTIFICATE

NAME SURNAMEHas successfully completed the requirements to be recognized as a Soft Skills @ Work Certified Professional

Date of achievement: DD/MM/YYYYY

Certification number: NN1234-5678

SOFT SKILLS @ WORK CERTIFIED

PROFESSIONALSS@W

GÜETCHUC E R T I F I E DProfessional

by IBPI.orgAlejandro Debenedet

`Managing Director

GÜETCHU ACCREDITED PARTNER

ACCREDITED PARTNER SOFT SKILLS @ WORK

GÜETCHU ACCREDITED TRAINING PROVIDER

ACCREDITED TRAINER SOFT SKILLS @ WORK

GÜETCHU & PARTNERS

SG

AR

NL

CO

ITBE

CL

FR

UK

2016 EXPECTED

INFO@GUETCHU.COMEDUCATION. INNOVATION. PEOPLE.