soft skill training, behavioural training, outbound training - india - bangalore, kolkata, mumbai,...

. Learn. Live. Lead

The Orange Academy, BangaloreEmail: [email protected] www.executivecoachingindia.comTel: +91 7760503350

To begin with, its important to clarify why we exist. To make money? Well, that’scertainly a favourable outcome but not really the core of our being. We believe thattogether, as a team, we can make a change. We can help people find their calling, riseabove the frustrations of the present and be inspired to move the mountains. Humanpotential is so limitless, possibilities so endless that it is only when we are in this zonecalled “inspired” , can we truly live. We exist to shift you into this zone.

The Orange Academy Learn. Live. Lead

Business Communication Skills

Behavioral Interviewing

Time Management

Problem Solving

Negotiation Skills

Customer Service

Building Organizational Trust

Presentation Skills

Soft SkillsTraining

Programs


Even the best corporate strategies are executed by people. And people aren't justtools. They come in the whole. With experience – good and bad, passion, strengths,challenges, emotions, habits and aspirations. Through our Leadership Training andSoft Skills Training programs, we help you get the best from your people by not onlyaligning them to the organizational goals but also developing them as individuals.Because in the end, it’s the collective wisdom that will create the required businessimpact. Talk to us. We are The Orange Academy.

Emotional Intelligence Business Etiquette

Programs

Business Communication Skills

Program Outline

Perception Communication basics Verbal and non verbal communication Listening skills Asking powerful questions Team MeetingsWriting business emails Conference calls Giving and receiving feedback

Objectives

Minimize or Eliminate Barriers to Communication Enhance both internal and external customer service performance Empower business relationships through enhanced interpersonal communication skills Increase workplace productivity and retention

Duration

16 Hrs

Audience

< 5 years

Learn. Live. Lead

Method of deliver: Interactive workshop

√ Role Play

√ Activity

√ Presentation

√ Case Study

The Orange AcademyEmail: [email protected] www.executivecoachingindia.comTel: +91 7760503350

Giving and receiving feedbackTheatre

√ Group Discussion

Outdoor games

Video

Even an infant can communicate. However, business communication isn'tthat straight forward. Cultural affinity, intent of the receiver, languagebarrier and perception - all of them add complexity to this very basichuman phenomenon – communication. This program helps you put yourpoint across and understand others in any situations and at any forum.

Negotiation Skills

Program Outline

The importance of competent negotiation Steps in negotiations Setting your objectives and planning for negotiation Defining and arriving at win win How to recognize bargaining styles; Adversarial and Cooperative Deadlocks, standstills and concessions Verbal and non verbal communication

Objectives

Arm the participants to establish sustainable agreements in everyday work life by successfully creating win -win situations. Enhance both internal and external customer service performance Build sustainable relationships with partners, colleagues and vendors to deliver astounding business results.

Duration

8 Hrs

Audience

3 - 8years

Learn. Live. Lead


√ Role Play

√ Activity

√ Presentation

√ Case Study


Verbal and non verbal communication Closing and sustaining agreements

Theatre


Outdoor games

Video

Everything is negotiable. Be it some trivial workplace issue or a big businesscontract, negotiations are a part of everyday life. This program helps youunderstand why some agreements fail to sustain while others do. Learnhow to identify, create and build win win agreements through a step bystep approach in a fun filled workshop.

Behavioral Interviewing

Program Outline

The importance of behavioral interviewing vs. other methods 4 steps of interviewing Tools and techniques for interviewing Avoiding legal pitfalls in interviewing Dealing with difficult candidates

Objectives

Make right hiring decisions by avoiding costly mistakes Establish key pointers from the past and present behavior patterns of the candidate Establish fitment to the organization’s culture and values Establish the candidate’s strengths and weaknesses to establish fitment to the role and tacit expectations.Make the interviewing process

Duration

8 Hrs

Audience

< 10 years

Learn. Live. Lead


√ Role Play

√ Activity

√ Presentation

√ Case Study


Make the interviewing process consistent, diligent and effective for best results.

Theatre


Outdoor games

Video

Leaders are known by the people they hire. This program gives anorganization and its managers the ability to make the right hiring decisionsand avoid costly mistakes. It helps build competency-based & behaviorbased interviewing skills using the principle that past and present behavioris the best predictor of employee's retention and performance.

Building Organizational Trust

Program Outline

Defining trust as an economical factor Role of trust Differentiating between personal trust and organizational trust The 4 principle model for building organizational trust High trust behaviors Rituals for building trust Align internal systems to the high trust model

Objectives

Understand and develop organizational trust Build consensus on high trust behaviors Identify and eliminate low trust behaviors Align roles, people, systems and processes for highest business impact

Duration

16 Hrs

Audience

> 5 years

Learn. Live. Lead


√ Role Play

√ Activity

√ Presentation

√ Case Study


model Theatre


√ Outdoor games

Video

For too long, trust has been considered as something vague and subjective.This program helps participants understand trust as an economic asset anda key indicator of a companies long term viability. It not only helps todecipher trust worthiness but also enhance it at a personal andorganizational level for highest business impact.

Time Management

Program Outline

Visioning and goal setting Building strategies (ladders) Self talk and procrastination Understanding time busters Creating time and space Getting organized Enhancing conviction and assertiveness

Objectives

Enhance personal effectiveness Improve organizational productivity Align to goals for higher business impact Reduce stress

Duration

8 Hrs

Audience

< 10 years

Learn. Live. Lead


√ Role Play

√ Activity

√ Presentation

√ Case Study


Theatre


Outdoor games

Video

One of the most repeated phrases you will hear in offices is "we don't haveenough time“ to which, the answer is “work harder”. This programs helpsyou work smarter instead by building a long term vision and short termgoals. After identifying the right ladder, participants learn how to climb itquickly by managing their day better. From simple tools like making a to dolist to taking breaks, the program inculcates lifelong habits.

Presentation skills

Program Outline

Exploring how presentations workWorking on belief Presentation styles and techniques Structuring content Body languageMastering the use of training aids Handling objections Developing your unique style Practice sessions

Objectives

Enable the participants to make high impact presentations

Duration

16 Hrs

Audience

All

Learn. Live. Lead


√ Role Play

√ Activity

√ Presentation

√ Case Study


Practice sessionsTheatre


Outdoor games

√ Video

Fear of public speaking is rather well known. In professional life, the abilityto make a high impact presentation may be the key to winning that coveteddeal or getting a promotion. This program helps participants to design anddeliver high impact presentations. The program also helps the participantsto recognize their own unique style and play on their own strengths.

Problem Solving

Program Outline

What is Problem Solving? Problem Solving Model s Toolkit Brainstorming Pareto Analysis SWOT Analysis Problem Re-statement Technique Developing solutions Avoiding recurrence

Objectives

Enable the participants to define, analyze and solve complex business problems in a creative way

Duration

8 Hrs

Audience

> 5 years

Learn. Live. Lead


Role Play

√ Activity

√ Presentation

√ Case Study


Avoiding recurrence Theatre


Outdoor games

Video

We make decisions intuitively every moment. However, many problems arefar more complex and far reaching that going by the intuition isn't enough.This program arms the participants with tools and techniques to define,analyze and solve problems in a systematic and creative way.

Business Etiquette

Program Outline

Dining etiquette Cultural sensitivity Communication etiquette Telephone etiquette MMeeting etiquette Email etiquette & voicemail etiquetteWardrobe etiquette

Objectives

Learn why etiquette is important Develop strong professional social skills Describe appropriate office dress. Demonstrate effective self introductions, introductions of others, and small talk. Successfully navigate a business meal. Develop an action plan to improve personal professionalism.

Duration

8 Hrs

Audience

> 10 years

Learn. Live. Lead


√ Role Play

√ Activity

√ Presentation

Case Study


Theatre


Outdoor games

Video

People and their relationships drive business. Many potentially worthwhileand profitable alliances have been lost because of an unintentional breachof manners. This program helps you present yourself with the kind of polishthat shows you can be taken seriously and trusted.

Emotional Intelligence

Program Outline

Understand what emotional intelligence means Recognize how our emotional health and physical health are related Learn techniques to understand, use, and appreciate the role of emotional intelligence in the workplace Understand the different emotions and how to manage them Understand the difference between

Objectives

Enhance the emotional intelligence of employees to improve personal and organizational effectiveness

Duration

8 Hrs

Audience

All

Learn. Live. Lead


√ Role Play

√ Activity

√ Presentation

√ Case Study


Understand the difference between optimism and pessimism Validate emotions in others

Theatre


Outdoor games

Video

Emotional intelligence is the ability to be aware of and to manage emotionsand relationships. It’s a pivotal factor in personal and professional success.IQ will get you in the door, but it is your EQ, your ability to connect withothers and manage the emotions of yourself and others, that willdetermine how successful you are in life. This program helps you enhanceyour EQ and thereby live a more fulfilling life.

Customer Service

Program Outline

Recognize that customer service as an important factor in organizations’ profitability Understand the rules of excellent customer service Enhance personal service orientationMake customer service a team approach Align systems, processes and people to for seamless delivery

Objectives

Improve organization’s profitability by retaining and farming existing customers.

Duration

16 Hrs

Audience

All

Learn. Live. Lead


√ Role Play

√ Activity

√ Presentation

√ Case Study


Theatre


Outdoor games

Video

Would you like to energize employees, impress customers, improve positiveword-of-mouth, and increase repeat business? This training program helpsdevelop people, systems and processes that can create a seamlessexperience for your customers – whatever be your domain! Get togetherand create a culture of service that far exceeds your customer’sexpectations.

We are just a call away! Learn. Live. Lead

Sonia KapurBusiness ManagerThe Orange Academy+91 77-60-50-3350

Akash ChanderPrincipal CoachThe Orange Academy+91 98-45-45-5307


If you’re wondering why “orange”, think about the Sun. It is the source of all life energyon our planet. If there were no sun, there would be no daylight. Plants would not beable to synthesize food. The entire food chain as we know it would go kaput. We drawinspiration from the Sun and our aim is to infuse your personal and professional liveswith the energy, courage and determination to be all that you can be. Let notlimitations interfere with your potential.

soft skill training, behavioural training, outbound training - india - bangalore, kolkata, mumbai,...

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