software as a service (saas) · ptt pro service request number 222222-1. customer x, jane smith,...
TRANSCRIPT
WFC PTT PRO
SOFTWARE AS A SERVICE (SAAS)
EMC Configuration Guide
Designed to assist customers and partners
with model and configuration guidance
Version3 04/16
WFC PTT PRO
Find Product Information,
including training material and
understanding of offerings on the
Workforce Connect Portfolio
on The Source and
PartnerConnect
CREATING YOUR WFC PTT PRO (SaaS) Order
Steps to Creating your WFC PTT PRO Order
Base Service: Each SKU Represents a Single User over a Duration of Time.
Choose Order Type:
NEW Base Service Activation
EXTENSION of Existing Base Service
Choose Duration:
6,12,18,24,36,48 month increments**
Required Onboarding for New Service Activation.
Each SKU represents 1-Time Activation Service Required for
NEW Service Orders.
Choose the single Onboarding SKU which represents the range of new service actions on Order.
Only a QTY of 1 Onboarding SKU is Required for Each Order.
Onboarding is NOT required for Extensions of Existing Base Service.
Optional Add On Web Portal Admin Training
Each SKU represents Web Portal Training for 1 Person.
Historical Locationing Each SKU Represents a Single User over a Duration of Time
Choose Order Type:
NEW Feature Upgrade Activation
EXTENSION of Existing Feature Upgrade
Choose Duration:
6,12,18,24,36,48 month increments**
RTP Port Each SKU Represents a Single Talk Group over a Duration of Time.
Choose Order Type:
NEW Feature Upgrade Activation
EXTENSION of Existing Service Upgrade
Choose Duration:
6,12,18,24,36,48 month increments**
1b.
1a.
2
Add New Base Service
Onboarding & Admin
Portal Training
Add Optional Feature/ Service Upgrades:
Choose Base
Service Type
EXTENSION
of Existing Base Service
• Extension of Existing Base Service SKUs
should be used when an order is for:
• Existing Customer/ Existing Users
• Service Extensions SKUS do not require
Onboarding service.
NEW
Base Service
• NEW Base Service SKUS should be used
when an order is for:
• NEW Customer/ NEW End Users
• Existing Customer/ NEW (additional) End
Users
• NEW Base Service Orders require a 1-time
Onboarding Service, sold separately.
WFC PTT PRO Software as a SERVICE (SaaS)- Base Service includes
push-to-talk voice communications, enterprise messaging, & end user
fixed GPS Location.
• Each SKU represents a Single User over a Duration of Time (1 USER- xx MONTHS of SERVICE).
• SKUs in 1 & 3 Month Durations but should only be used for Co-Terming or Short Term
Projects.
• Base Service SKU’s are selected based on Service Order Type.
• NEW Base Service
• Extension of Existing Base Service
• NEW Base Service Orders require a 1-time Onboarding Service, sold separately.
Service Order Types
WFC PTT PRO (SaaS)- BASE SERVICE
Click Info for List of BASE Service SKU’s
Required Onboarding for NEW BASE SERVICE includes importing
& activating NEW WFC PTT PRO SAAS users onto the system. Onboarding
Service does not include active directory integration.
REQUIRED ONBOARDING for NEW WFC PTT PRO SaaS BASE SERVICE
Click Info for List of ONBOARDING Service SKU’s
QTY WHAT
600 NEW Base Service SKU for XX Months
1 ONBOARDING SKU- in this Case SKU “WFCPTTP-ONBOARD-5” as it provides
ONBOARDING service for 500 to 999 New Users
• Each SKU represents a Range of Users as a One-Time Service (XX-XXXX USER-One Time Fee).
• Only a quantity of 1 Onboarding SKU is required for New Base Service Orders.
• Any Order containing a NEW Base Service SKU must also include the appropriate WFC PTT Pro
Onboarding SKU or Zebra will NOT accept the order, and the NEW Service will not be activated.
This includes orders containing Base Service Orders for:
• New customer End users
• Adding additional licenses to an existing customer
• Onboarding is NOT required for EXTENSIONS of Existing Base Service Orders
Example:
If a customer places an order for 600 New Base Service Activations, they would order:
Optional Web Portal Admin Training is offered for Customers that
require web portal access for self service user administration.
• Each SKU represents One-Time training for one Person.
• Note: Access to Self Service Portal does require this training.
Optional WEB PORTAL ADMIN TRAINING for NEW WFC PTT PRO SaaS BASE SERVICE
WFCPTTP-ADMINTRAIN Admin Training for 1 User
Existing Historical Locationing
Feature EXTENSION
• Extension of Existing Base Service SKUs
should be used when an order is for:
• Existing Base Service/ Existing
Historical Location Feature Extension
NEW Historical Locationing
Feature Upgrade
• NEW Historical Locationing Feature SKUS
should be used when an order is for:
• NEW Base Service/ NEW Historical
Locationing Upgrade
• Existing Base Service/ NEW Historical
Locationing Feature Upgrade.
HISTORICAL LOCATIONING Feature Upgrade- provides Collected User
Data available for six Months from time of collection. Collected User Data
is available for six Months from time of collection. Customers Can export
the Data via the Administration Portal.
WFC PTT PRO (SaaS)- HISTORICAL LOCATONING FEATURE UPGRADE
Click Info for List of HISTORICAL LOCATIONING SKU’s
• Each SKU represents a Single User over a Duration of Time (1 USER- xx MONTHS of SERVICE).
• SKUs in 1 & 3 Month Durations but should only be used for Co-Terming or Short Term
Projects.
• HISTORICAL LOCATIONING Service SKU’s are selected based on Service Order Type.
• NEW Historical Locationing Feature Upgrade
• Existing Historical Locationing Feature EXTENSION
Service Order Types
Existing RTP PORT Service
EXTENSION
• Extension of Existing Base Service SKUs
should be used when an order is for:
• Extending Existing RTP PORT/Talk
Group Service
NEW RTP Port
Feature Upgrade
• NEW RTP Port Feature SKUS should be used
when an order is for:
• NEW Base Service/ NEW RTP Port/Talk
Group Service Upgrade.
• NEW RTP Port/Talk Group for Existing Base
Service.
RTP PORT Service Upgrade for Workforce Connect PTT PRO RTP
PORT Service Upgrade allows for 1 Talk Group integration with supported
RTP gateways that interoperate with a land mobile radio or radio system.
This requires specific knowledge and training.
WFC PTT PRO (SaaS)- RTP PORT SERVICE UPGRADE
Click Info for List of RTP Port SKU’s
• Each SKU represents a Single User over a Duration of Time (1 USER- xx MONTHS of SERVICE).
• SKUs in 1 & 3 Month Durations but should only be used for Co-Terming or Short Term Projects.
• RTP Port Service SKU’s are selected based on Service Order Type.
• NEW RTP Port Service Upgrade
• Existing RTP Port Feature EXTENSION
Service Order Types
LEGEND
New
New + Onboarding
Extension
Type of SKU Checklist
FEATURE
UPGRADES
HISTORICAL
LOCATIONING RTP PORT
NEW
BASE SERVICE
USER
EXISTING
BASE SERVICE
USER
NEW
BASE SERVICE
USER
EXISTING
BASE SERVICE
USER
NEW
Feature/ Service
Activation
Existing
Feature/ Service
EXTENSION
BASE
SERVICE
NEW
CUSTOMER
EXISTING
CUSTOMER
NEW
End User
Activation
Existing
End User
EXTENSION
WFC PTT PRO SAAS- ORDER EXAMPLES
Order Creation Checklist
Partner has Class 5 Access
Partner has submitted a PTT PRO Service
Request for Order
o Note: Each WFC PTT PRO Order
requires a New PTT PRO Service
Request Number
Order Notes: Each Order Must Contain the
following information
o PTT PRO Service Request Number
o Customer Name
o Customer’s Project Coordinator
Contact information
o Name
o Email
o Telephone Number
Distributor 02-FEB-2016
Zebra Technologies
PO Box 198586
Atlanta GA 30384-8586
Disti XXX Main Street
Springfield, TX 00000
United States
CLASS 5 ACCESS PARTNER
XXX BROAD Street
Houston,TX 00000
United States
1A-16740
Order Notes: PTT PRO Service Request Number XXXX, Customer X, Jane Smith,
[email protected], XXX-XXX-XXXX
NEW
Base
Service
What Should be on the Order:
Order Example: NEW Base Service
(1) Activate Base Service for 300 New
Users for 12 Months.
Line Part Number Description
Need by
Date QTY
1 WFCPTTP-NEW-12MO WFC PTT PRO NEW BASE SERVICE-
SINGLE USER FOR 12 MONTHS. 01-MAR-16. 300
2 WFCPTTP-ONBOARD-04 WFC PTT PRO ONBOARDING- 249-
499 USERS 01-MAR-16. 1
3 WFCPTTP-ADMINTRAIN SINGLE USER- ADMIN WEB PORTAL
TRAINING 01-MAR-16 5
Customer Notes PTT PRO Service Request Number 111111A., Customer X, Jane
Smith, [email protected], +1XXX-XXX-XXXX.
Customer X is interested in
activating WFC PTT PRO for
5 of their Sites. They want to:
(2) This requires Onboarding Service.
As a new customer, they are also
interested in (3) Administrative Portal
Training for 5 of their IT Personnel.
SCENARIO 1: ONLY NEW SERVICE
What Should be on the Order:
Order Example: Co-Term NEW Base Service
(1) Activate Base Service for an additional 650
NEW Users using a 3 Month Duration SKU in
order to Co-Term their Services.
(2) This requires Onboarding Service.
8 Months Later; Customer X is very pleased with the solution, and decides to roll out the solution across their remaining 7 Sites and Extend Service for all users for an additional Year. They do not need any more Administrative Training. Customer X has the option to place an order for only the New Service (Scenario 1) or for both the New Service and Service Extension for all (Scenario 2).
Line Part Number Description
Need by
Date QTY
1 WFCPTTP-NEW-3MO WFC PTT PRO NEW BASE SERVICE-
SINGLE USER FOR 3 MONTHS. 01-DEC-16. 650
2 WFCPTTP-ONBOARD-05 WFC PTT PRO ONBOARDING- 500-999
USERS 01-DEC-16. 1
Customer Notes: PTT PRO Service Request Number 222222-1. Customer X, Jane
Smith, [email protected], +1XXX-XXX-XXXX
SCENARIO 2: NEW SERVICE + SERVICE EXTENSION
What Should be on the Order:
(1) Activate Base Service for an additional 650
NEW Users using a 3 Month Duration SKU in
order to Co-Term their Services.
(2) This requires Onboarding Service.
(3) Extend Base Service for 950 Existing Users
(650 from Current New Base Service Order + 300
Existing Service from initial Order)
Line Part Number Description
Need by
Date QTY
1 WFCPTTP-NEW-3MO WFC PTT PRO NEW BASE SERVICE-
SINGLE USER FOR 3 MONTHS. 01-DEC-16. 650
2 WFCPTTP-ONBOARD-05 WFC PTT PRO ONBOARDING- 500-999
USERS 01-DEC-16. 1
3 WFCPTTP-EXT-12MO WFC PTT PRO BASE SERVICE EXTENSION-
SINGLE USER FOR 12 MONTHS. 01-MAR-17 950
Customer Notes PTT PRO Service Request Number 222222-2, Customer X, Jane
Smith, [email protected], +1XXX-XXX-XXXX
650 from Current New Base Service Order + 300 Existing Service from initial Order
EXTENSION
Of
Existing
Base
Service
What Should be on the Order:
Order Example 1: Base Service EXTENSION
(1) Extend Base Service for 1,000
Existing Users for 24 Months.
Line Part Number Description
Need by
Date QTY
1 WFCPTTP-EXT-24MO
WFC PTT PRO BASE SERVICE
EXTENSION- SINGLE USER FOR 24
MONTHS.
09-AUG-16 1,000
Customer Notes
PTT PRO Service Request Number 3333333, Customer Z, Hulk
Hogan, [email protected], +1XXX-XXX-XXXX,
Customer Z has 1,000 active WFC PTT PRO Users. Their Current service is set to end on August 9, 2016. They would like to Extend Service for all Users for an additional 2 Years. They want to:
FEATURE/ SERVICE
UPGRADES
What Should be on the Order:
Order Example: NEW Feature/ Service Upgrades
(1) Activate 300 NEW Base Service
Users for 12 Months.
(2) (2) This requires Onboarding
Service.
(3) As a new customer, they are also
interested in (3) Administrative
Portal Training for 5 of their IT
Personnel
(4) Port 5 RTP Gateways to support 5
New Talk Groups for 12 Months
(5) Upgrade 50 of their Users with the
Historical Locationing Feature
for 12 Months.
Line Part Number Description
Need by
Date QTY
1 WFCPTTP-NEW-12MO WFC PTT PRO NEW BASE SERVICE-
SINGLE USER FOR 12 MONTHS. 01-MAR-16. 300
2 WFCPTTP-ONBOARD-
04
WFC PTT PRO ONBOARDING- 249-499
USERS 01-MAR-16. 1
3 WFCPTTP-ADMINTRAIN SINGLE USER- ADMIN WEB PORTAL
TRAINING 01-MAR-16 5
4 WFCPTTP-RTPEXT-12 NEW UPGRADE 1 TALK GROUP/ RTP
PORT FOR 3 MONTHS 01-MAR-16 5
5 WFCPTTP-HISTLOC-12 SINGLE USER- NEW HISTORICAL LOCT.
UPGRADE FOR 12 MONTHS. 01-MAR-16 50
Customer Notes
PTT PRO Service Request Number #444444, Customer Y, Bruce
Wayne, [email protected], +1XXX-XXX-XXXX
Customer Y is interested in activating WFC PTT PRO for 5 of their Sites each with their own Talk Group, and upgrade 50 of their users with Historical Locationing They want to:
What Should be on the Order:
Order Example: NEW Feature/ Service Upgrades
(5) Upgrade 500 of their Users with
the Historical Locationing
Feature for 6 Months.
Line Part Number Description
Need by
Date QTY
5 WFCPTTP-HISTLOC-06 SINGLE USER- NEW HISTORICAL LOCT.
UPGRADE FOR 6 MONTHS. 01-MAR-16 500
Customer Notes
PTT PRO Service Request Number #444444, Customer C, Selina
Kyle, [email protected], +1XXX-XXX-XXXX
Customer C already has 500 Base Service users. They have 6 months left of service and want to upgrade all of their users with the Historical Locationing feature. They want to:
SCENARIO 1: ONLY NEW SERVICE
What Should be on the Order:
Order Example 2: Co-Term NEW Feature/Service Upgrades & Extend Existing Feature/Service Upgrades
(1) Activate Base Service for 650 NEW Users using a
3 Month Duration SKU in order to Co-Term Services.
(2) This requires Onboarding Service.
(3) Port 7 RTP Gateways to support 7 New Talk
Groups for 3 Months (Co-Term)
(4) Upgrade 900 (remaining 250 from initial Purchase +
650 from current purchase) of their Users with NEW
Historical Locationing Feature for 3 Months.
(Co-Term)
8 Months Later; the Customer is very pleased with the solution, and decides to roll out the solution to their remaining 650 Users across 7 Sites, each with their own Talk Group. They would also like to upgrade ALL of their Existing Users and all of their New Users with Historical Locationing. They do not need any more Administrative Training. Customer X has the option to place an order for only the New Service (Scenario 1) or for both the New Service and Service Extension for all (Scenario 2).
Line Part Number Description
Need by
Date QTY
1 WFCPTTP-NEW-3MO WFC PTT PRO NEW BASE SERVICE-
SINGLE USER FOR 3 MONTHS.
01-DEC-
16. 650
2 WFCPTTP-ONBOARD-05 WFC PTT PRO ONBOARDING- 500-
999 USERS
01-DEC-
16. 1
3 WFCPTTP-RTPPORT-3 NEW UPGRADE 1 TALK GROUP/ RTP
PORT FOR 3 MONTHS 7
4 WFCPTTP-HISTLOC-3 SINGLE USER- NEW HISTORICAL LOCT.
UPGRADE FOR 3 MONTHS. 900
Customer Notes: PTT PRO Service Request Number #455555-1, Customer
C, Selina Kyle, [email protected], +1XXX-XXX-XXXX
SCENARIO 2: NEW SERVICE + SERVICE EXTENSION
What Should be on the Order:
Same (1) New Base Service, (2) Onboarding, (3) RTP Port and (4)
Historical Locationing as Scenario 1
(5) Extend Base Service for all 950 of their Existing Users for 12
additional Months
(6) Extend RTP Gateway Service for all 12 Talk Groups for 12
additional Months
(7) Extend Historical Locationing Feature for all 950 Existing
Users for an additional 12 Months
Line Part Number Description
Need by
Date QTY
1 WFCPTTP-NEW-3MO WFC PTT PRO NEW BASE SERVICE- SINGLE USER
FOR 3 MONTHS. 01-DEC-16. 650
2 WFCPTTP-ONBOARD-
05 WFC PTT PRO ONBOARDING- 500-999 USERS 01-DEC-16. 1
3 WFCPTTP-RTPPORT-3 NEW UPGRADE 1 TALK GROUP/ RTP PORT FOR 3
MONTHS 01-DEC-16 7
4 WFCPTTP-HISTLOC-3 SINGLE USER- NEW HISTORICAL LOCT. UPGRADE FOR 3
MONTHS. 01-DEC-16 900
5 WFCPTTP-EXT-12MO WFC PTT PRO BASE SERVICE EXTENSION- SINGLE USER
FOR 12 MONTHS. 01-MAR-17 950
6 WFCPTTP-RTPEXTT-12 1 TALK GROUP/ RTP PORT SERVICE EXTENSION FOR 12
MONTHS 01-MAR-17 12
WFCPTTP-HISEXT-12 SINGLE USER- HISTORICAL LOCT. EXTENSION FOR 12
MONTHS. 01-MAR-17 950
Customer Notes PTT PRO Service Request Number #455555-2. Customer C, Selina Kyle,
[email protected], +1XXX-XXX-XXXX
What Should be on the Order:
Order Example 1: Base Service EXTENSION
(1) Extend Base Service for 1,000
Existing Users for 24 Months.
(2) Extend Historical Locationing
Feature for 800 Existing Users for an
additional 24 Months
Line Part Number Description
Need by
Date QTY
1 WFCPTTP-EXT-24MO WFC PTT PRO BASE SERVICE EXTENSION-
SINGLE USER FOR 24 MONTHS. 09-AUG-16 1,000
2 WFCPTTP-HISEXT-24 SINGLE USER- HISTORICAL LOCT.
EXTENSION FOR 24 MONTHS 09-AUG-2016 800
Customer Notes PTT PRO Service Request Number 55555, Customer S, Clark Kent,
[email protected], +1XXX-XXX-XXXX
Customer S has 1,000 active WFC PTT
PRO Users with Historical Locationing
for 800 of their Users. Their Current
service is set to end on August 9, 2016.
They would like to Extend Base WFC
PTT PRO Service for all Users and
Extend Historical Locationing for 800 of
their Users for an additional 2 Years.
They want to:
WFC PTT PRO SAAS- SKU LIST
ONBOARDING SERVICE SKUS
WFC PTT PRO (SAAS)-ONBOARDING Service Required ONBOARDING SKU Description
WFCPTTP-ONBOARD-1 1-49 New Users
WFCPTTP-ONBOARD-2 50-99 New Users
WFCPTTP-ONBOARD-3 100-249 New Users
WFCPTTP-ONBOARD-4 250-499 New Users
WFCPTTP-ONBOARD-5 500-999 New Users
WFCPTTP-ONBOARD-6 1,000-2,499 New Users
WFCPTTP-ONBOARD-7 2,500-4,999 New Users
WFCPTTP-ONBOARD-8 5,000-7,499 New Users
WFCPTTP-ONBOARD-9 7,500-9,999 New Users
WFCPTTP-ONBOARD-10 10,000-14,999 New Users
WFCPTTP-ONBOARD-11 15,000-19,999 New Users
WFCPTTP-ONBOARD-12 20,000-49,999 New Users
Required Onboarding for NEW BASE SERVICE includes importing & activating NEW
WFC PTT PRO SAAS users onto the system. Onboarding Service does not include active
directory integration.
• Each SKU represents a Range of Users as a One-Time Service (XX-XXXX USER-One Time
Fee).
• Only a quantity of 1 Onboarding SKU is required for New Base Service Orders.
• Not Required for Orders for Existing Base Service Extensions
BASE SERVICE SKUS
WFC PTT PRO (SAAS)-BASE Service
NEW *
Base Service
Description
Existing Base
Service EXTENSION
SKU SKU
WFCPTTP-NEW-1MO 1 User/ 1 Month** WFCPTTP-EXT-1MO
WFCPTTP-NEW-3MO 1 User/ 3 Months** WFCPTTP-EXT-3MO
WFCPTTP-NEW-6MO 1 User/ 6 Months WFCPTTP-EXT-6MO
WFCPTTP-NEW-12MO 1 User/ 12 Months WFCPTTP-EXT-12MO
WFCPTTP-NEW-24MO 1 User/ 24 Months WFCPTTP-EXT-24MO
WFCPTTP-NEW-36MO 1 User/ 36 Months WFCPTTP-EXT-36MO
WFCPTTP-NEW-48MO I User/ 48 Months WFCPTTP-EXT-48MO
WFC PTT PRO Base Service includes push-to-talk voice communications, enterprise
messaging, and end user fixed GPS Location.
• Each SKU represents a Single User over a Duration of Time (1 USER- xx MONTHS of SERVICE).
*NEW Base Service Orders require a 1-time Onboarding Service, sold separately.
**SKUs in 1 & 3 Month Durations but should only be used for Co-Terming or Short Term Projects.
HISTORICAL LOCATIONING SKUS
WFC PTT PRO (SAAS)-HISTORICAL LOCATIONING
NEW Historical Locationing
Feature Upgrade
Description
Historical Locationing
Feature EXTENSION
SKU SKU
WFCPTTP-HISTLOC-1 1 User/ 1 Month** WFCPTTP-HISEXT-1
WFCPTTP-HISTLOC-3 1 User/ 3 Months** WFCPTTP-HISEXT-3
WFCPTTP-HISTLOC-6 1 User/ 6 Months WFCPTTP-HISEXT-6
WFCPTTP-HISTLOC-12 1 User/ 12 Months WFCPTTP-HISEXT-12
WFCPTTP-HISTLOC-24 1 User/ 24 Months WFCPTTP-HISEXT-24
WFCPTTP-HISTLOC-36 1 User/ 36 Months WFCPTTP-HISEXT-36
WFCPTTP-HISTLOC-48 I User/ 48 Months WFCPTTP-HISEXT-48
HISTORICAL LOCATIONING Feature Upgrade- provides Collected User Data
available for six Months from time of collection. Collected User Data is
available for six Months from time of collection. Customers Can export the
Data via the Administration Portal.
• Each SKU represents a Single User over a Duration of Time (1 USER- xx MONTHS of SERVICE). SKUs
in 1 & 3 Month Durations but should only be used for Co-Terming or Short Term Projects.
• HISTORICAL LOCATIONING Service SKU’s are selected based on Service Order Type.
• NEW Historical Locationing Feature Upgrade
• Existing Historical Locationing Feature EXTENSION
RTP Port SKUS
WFC PTT PRO (SAAS)-RTP Port
NEW RTP Port Feature
Upgrade
Description
Existing RTP Port Feature
EXTENSION
SKU SKU
WFCPTTP-RTPPORT-1 1 User/ 1 Month** WFCPTTP-RTPEXT-1
WFCPTTP-RTPPORT-3 1 User/ 3 Months** WFCPTTP-RTPEXT-3
WFCPTTP-RTPPORT-6 1 User/ 6 Months WFCPTTP-RTPEXT-6
WFCPTTP-RTPPORT-12 1 User/ 12 Months WFCPTTP-RTPEXT-12
WFCPTTP-RTPPORT-24 1 User/ 24 Months WFCPTTP-RTPEXT-24
WFCPTTP-RTPPORT-36 1 User/ 36 Months WFCPTTP-RTPEXT-36
WFCPTTP-RTPPORT-48 I User/ 48 Months WFCPTTP-RTPEXT-48
RTP PORT Service Upgrade for Workforce Connect PTT PRO provides Collected
User Data available for six Months from time of collection. Customers Can export the
Data via the Administration Portal for up to 6 Months.
• Each SKU represents a Single User over a Duration of Time (1 USER- xx MONTHS of SERVICE).
• SKUs in 1 & 3 Month Durations but should only be used for Co-Terming or Short Term Projects.
• RTP Port Service SKU’s are selected based on Service Order Type.
• NEW RTP Port Service Upgrade
• Existing RTP Port Feature EXTENSION ©2016 ZIH Corp and/or its affiliates. All rights reserved. Zebra and the stylized Zebra head are trademarks of ZIH Corp, registered in
many jurisdictions worldwide. All other trademarks are the property of their respective owners.