software build notice - inflowcomm.com connect onsite version 21.80.7833.0 r1610-sp1 ... outlook...

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Software Build Notice

ShoreTel Connect ONSITE Version 21.80.7833.0 R1610-SP1

January 12, 2017

The Software Release Notice provides essential, current information to ensure a successful upgrade and

installation.

Contents Overview ....................................................................................................................................................... 3

Released Builds: ............................................................................................................................................ 3

New for ShoreTel Connect Client .................................................................................................................. 3

Limitations for Connect Clients ................................................................................................................. 4

New Features: ............................................................................................................................................... 4

No Longer Supported .................................................................................................................................... 6

Known Limitations ........................................................................................................................................ 7

SA100/400 ............................................................................................................................................. 7

Distributed Database ............................................................................................................................ 7

VMware ................................................................................................................................................. 7

Anti-Virus Software ............................................................................................................................... 8

ST Switches ............................................................................................................................................ 8

Important Links ......................................................................................................................................... 9

Known Issues (Tips & Tricks) ......................................................................................................................... 9

Certificates ................................................................................................................................................ 9

Database - SQL Injection Security Vulnerability ........................................................................................ 9

ShoreTel ST Switches ................................................................................................................................ 9

ShoreTel IP Phones ................................................................................................................................... 9

ShoreTel Connect Client .......................................................................................................................... 10

Microsoft Patch KB92533 ....................................................................................................................... 12

Disable the IP Phone Failover ................................................................................................................. 12

V-Switch Min Bandwidth ........................................................................................................................ 12

SA-100/400 (Physical and Virtual) .......................................................................................................... 12

End User .............................................................................................................................................. 12

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Admin .................................................................................................................................................. 12

Exchange Sync/Outlook .......................................................................................................................... 13

Audio Conference ............................................................................................................................... 13

ShoreTel Connect Client Limitations and Behavior changes ...................................................................... 13

Microsoft Updates .................................................................................................................................. 13

Upgrade Information .................................................................................................................................. 13

Migration Paths ....................................................................................................................................... 13

ST14.2 Demo Kit migration instruction for Connect ............................................................................... 14

Migration from WIN2008 (32 bit) to WIN2012 R2 (64 bit) Procedure before migrating to Connect

platform: ................................................................................................................................................. 14

Migration SBE from WIN2003 to WIN2012 R2 ....................................................................................... 15

Very Important Upgrade Tips ................................................................................................................. 15

Backup & Restore .................................................................................................................................... 16

IPBX Upgrade Instructions ...................................................................................................................... 16

Software and Firmware Versions ................................................................................................................ 17

Version Compatibility .................................................................................................................................. 18

ShoreTel Main and Distributed Servers (Standalone, VMware and Hyper-V) ........................................ 18

ShoreTel supplied SBE / Distributed Servers (Branch Office Bundles) ................................................... 18

Microsoft Updates .................................................................................................................................. 18

ShoreTel Desketop Client for Windows .................................................................................................. 18

ShoreTel Desktop Client for MAC OS X ................................................................................................... 19

VMware ................................................................................................................................................... 19

Hyper-V ................................................................................................................................................... 19

Internet Browsers for Director ................................................................................................................ 19

ShoreTel Connect (Fax & Scribe) ............................................................................................................. 19

SoftPhone Headset ................................................................................................................................. 20

Microsoft Office (Outlook and Word) ..................................................................................................... 20

IM Server ................................................................................................................................................. 20

ShoreTel Connect Contact Center ........................................................................................................... 20

SIP-BRI-8 .................................................................................................................................................. 20

SIParator (Hardware and Software - only model) .................................................................................. 20

ShoreTel Connect Mobility ..................................................................................................................... 20

VPN Concentrator ................................................................................................................................... 21

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ShoreTel Connect Telephony for Microsoft ............................................................................................ 21

Multi-cell DECT Phones (Firmware: 355.401) [EU Only] ......................................................................... 21

Double Take (Disaster Recovery) ............................................................................................................ 21

iOS Collaboration Client .......................................................................................................................... 21

Edge Gateway ......................................................................................................................................... 21

ShoreTel Innovation Network (Third Party Partners) ............................................................................. 21

System Requirements ................................................................................................................................. 21

Known Issues ............................................................................................................................................... 21

Un-propagated fixes ............................................................................................................................... 21

Known issues affecting ShoreTel Connect build 21.80.7833.0: .............................................................. 22

Known issues resolved in this release ......................................................................................................... 23

Overview Release 21.80.7833.0 is the latest build of ShoreTel Connect.

Released Builds: PBX Build 21.80.7833.0 Date 01/04/17 IP400 Series Phones Build 804.1610.1804.0 Date 11/16/16 Client Build 213.100.1760.0 Date 11/18/16

New for ShoreTel Connect Client The new Operator Client as well as new functionality for all Client types

Operators Everyone Else

Compressed dashboard x x

Directory moved x x

Redesigned People panel x x

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Operators Everyone Else

Visible routing slip x x

Return routing slip x x

Mouse over: show tooltip with contact’s custom state

x x

Drag and drop Full Basic

Bi-directional drag and drop x

Reversed call stack x

Show user when lines are ringing x

Double click call to answer x

Limitations for Connect Clients Cannot drag and drop a call onto a conference call

System Directory does not show alphabet headers

New Features:

Connect PBX Features Introduced in Build

ShoreTel/Vision Solutions Compatibility with Double-Take ver. 8.0.0.1554.0

21.80.7823.0 – R1610

Gmail sync with Connect 21.80.7823.0 – R1610

SRTP not mandatory for ONSITE with HYBRID SITES enablement 21.77.7418.0 – R1604

Static issues resolved with File Based Music on Hold for CLOUD 21.77.7418.0 – R1604

Sync Now for Hybrid Sites 21.77.7418.0 – R1604

Hybrid Sites 21.76.3106.0 - CR5

Multi-Cell DECT Phones 21.76.3106.0 - CR5

Button Box 424 for IP485g 21.74.5032.0 - CR4

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Connect PBX Features Introduced in Build

Director enhancements 21.74.5032.0 - CR4

Edge Gateway 21.74.5032.0 - CR4

Linux DVS 21.74.5032.0 - CR4

New generation of voice switches 21.74.5032.0 - CR4

Offline CDR Update 21.74.5032.0 - CR4

PAPI (IP400 Series phones) 21.74.5032.0 - CR4

Two stage upgrades on ST switches 21.74.5032.0 - CR4

Connect IP400 Phone Series Features Introduced in Build

HAC GUI Selection on all IP400 Series Phones 804.1610.1804.0 - R1610

IP400 Series Phone Improvements 803.2.4701.0 - R1605

Connect Client Features Introduced in Build

Client:

US36838 - UK Date and Time Localization - creating UK locale file for Connect Client. Support DD/MM/YY format in Connect Client.

213.100.1760.0 – R1610

Client - Toolbar Enhancements:

US33118 - Enhance toolbar button icons with better indications for state & type

US33548 - Increase maximum number of toolbar buttons

US33629 - [Continued] Toolbar button - Target popup

US33630 - Add various states for monitor extension type buttons & tooltips

US33637 – Dialog to add buttons + file menu + toolbar panel

213.100.1760.0 – R1610

Client - Operator Phase 2:

US30354 - Show all groups defined by users

US30392 - Open group edit screen

US30393 - Re-arrange view by dragging and dropping groups

US30117 - Search contact list

US30133 - Answer call in queue

US30134 - Put call in queue on hold

213.100.1760.0 – R1610

Client – V-1:

Use previous recommended version of Client with PBX (213.100.1654.0 client with 21.81.2307.0 PBX build)

213.100.1760.0 – R1610

Client:

US34476 - Audio only license 213.100.1760.0 – R1610

Client:

US36971 - Make ex-mail field in VM preferences in Display only

213.100.1760.0 – R1610

Client:

US34567 - Fix performance issues related VM recording via 213.100.1760.0 – R1610

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Connect Client Features Introduced in Build

speakers

Safari 10 (Exo Client) 213.100.1760.0 – R1610

Phone Only License Enforcement (Connect Client not included) 213.100.1462.0 – R1608

Operator Client 213.100.1260.0 - R1607

Connect Client Logging improvements 212.4000.3655.0 – R1604

Improved Contact import 212.4000.3655.0 – R1604

Exchange 2016 212.4000.3559.0 – CR7

External Party Video via Edge Gateway 212.4000.3559.0 – CR7

IM history for multi-user group chat 212.4000.3559.0 – CR7

Microsoft Telephony for Lync 212.4000.3559.0 – CR7

Web conferencing client – softphone 212.4000.3559.0 – CR7

Client Localization (French, German. Spanish) 212.4000.3169.0 – CR5

Office 365 212.4000.3169.0 – CR5

OS/X 10.11 212.4000.3169.0 – CR5

Windows 10 212.4000.2551.0 – CR2

Connect Client 212.4000.2355.0 – CR1

** For more detailed information regarding the above features, please refer to the Planning and Installation Guide for the appropriate release.

Features not in this build – late arriving features

Outlook Add-ins without Exchange

Outlook Add-ins – No HTTP failback supported. HTTP support available will see certification notifications

No Longer Supported No Server (HQ, Remote DVS, Contact Center and SBE) 32-bit OS Support

ShoreTel Communicator Windows, MAC or Web

ShoreTel Mobile Communicator

ShoreTel Web Conferencing

ShoreTel Conferencing Viewer

ShoreTel Messaging on MAC

Double Take 6.0

Lync Server 2010

CSTA

Microsoft Exchange as a voicemail server 2007 & 2010

Desktop clients – Outlook 2007

Converged Conferencing

Blackberry Mobility Clients

Video room integration

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Multipoint Video

iChat

Contact Center integration

High Density Availability View

Client Docking capability

Client BCA Monitoring

Known Limitations

SA100/400

Call Me feature not working over SIP Tie Trunk

By default, the SA100/400 belongs to a User Group called Audio Conference. Any restrictions on calling need to be configured in this User Group or the SA100/400 needs to be assigned to a different User Group.

DMZ considerations o SA100/400’s are NOT supported in a mixed deployment where some SA100/400’s are

deployed in the DMZ and some are deployed in the trusted zone. In other words, either all SA100/400s’s are deployed in the DMZ or all SA100/400’s are deployed in the trusted zone.

o The DMZ router MUST support appropriate FTP ALG (i.e. PASV and EPSV) in order for backup/restore to work against a FTP server outside of the DMZ.

o Ports that must be opened are specified in Installation and Administration Guide for SA100/400 under the DMZ deployment section. In addition to all the ports listed in the document, TCP port 4309 must also be opened.

o When configuring a SA100/400 in a DMZ, a valid FQDN MUST be supplied in order for both users inside and outside of ShoreTel to access a web conference.

o SA100/400 requires an email server from the DMZ in order to send an email invite successfully.

Federation: Federation of instant conferences between systems is not a supported feature in the ST14 release; we support the federation only of MeetMe conferences.

Outlook Calendar Integration: Outlook Calendar Integration for SA100/400 is not supported in a configuration in which one user is a delegate for another user and the user tries to create a SA100/400 conference on behalf of another user. The same is true of calendar sharing.

For a recurring Outlook appointment containing a SA100/400 conference, it is not possible to modify the properties of a single occurrence of the conference and have the modification apply to just that one occurrence; the modification ends up applying to all occurrences of the conference.

SA100/400 – Disaster Recovery not yet supported

SA100/400 – Partitioning not yet supported

SA100/400 – Linux Security Patch utility not yet supported

Distributed Database

Distributed Workgroups are not available with the Distributed Database feature enabled. Distributed Database and Distributed Workgroup cannot both co-exist in this release.

VMware

ShoreTel Application Note AN10259 and AN10391 must be read. The VMware deployment requires careful planning using those references. One important consideration is a dedicated NIC especially for sites with voice quality issues.

ENG-072000 – If the ShoreTel server virtual machine (VM) is executed in VMware High Availability (HA) mode, we recommend that VM Monitoring be disabled. There is a known

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VMware defect in which VMs that have high CPU or memory utilization sometimes delay sending heartbeats to the VMware vCenter server, which causes vCenter to restart the VMs. The problem can be eliminated by disabling VM Monitoring for the ShoreTel VM, or by reducing the monitoring sensitivity to “Low”. The VM Monitoring properties are set using the “Edit Settings…” menu item for the cluster.

Disaster Recovery is not supported on servers running on VMware. We will leverage VMware failover options such as HA.

HA failover option only supported for HQ server. Not for DVS. In addition, no failback is needed since the VM gets moved to a new host in case of HA failover for HQ.

Fault Tolerance feature is not supported.

Anti-Virus Software On the ST Servers, please make sure to exclude the below files on the Virus Checker Exclusion page.

c:\Shoreline Data\temp;

c:\Shoreline Data\Database\ShoreTelCDR;

c:\Shoreline Data\Database\ShoreTelConfig;

c:\Shoreline Data\Call Records 2\Data;

(NOTE: C:\ path depends on folder where ShoreTel is installed.)

ST Switches

Serial login: Difference from Legacy Switches the Baud rate has increased from 19200 to 115200.

SSH Login: Difference from Legacy Switches Mt. Baker is only accessible with the HQ_RSA key (Use Puttygen to create *.ppk key) Difference from Legacy Switches Mt. Baker does not allow telnet access

ENG-326859 –Switch may lose connectivity after upgrade if you are upgrading from version below 21.73.9902.0 and issue Identifies itself with these symptoms: 1. LDVS does not show up as "firmware mismatch" it will show up as "Unknown" or "lost communication. 2. If logged onto the LDVS and attempt to run "svccli" it will be terminated with a "STException" and create a core dump "core_<IP Address of LDVS>.RM-LDVS.svccli.6733.1437416266.gz admin@RM-LDVS:~$ svccli terminate called after throwing an instance of 'STException' Aborted (core dumped) The issue is with the ShoreTel (DB/Registry) in "/shoretel/etc/Shoretel.cfg", there is an extra blank line added to this file after ""PassphraseBackup"" and before "[ShoreTel/STMEDIA]". [ShoreTel/ShoreWare Server] "Passphrase"=string:41625dd63b6b6d6256a72a32b6e4af10 "PassphraseBackup"=string:41625dd63b6b6d6256a72a32b6e4af10 [ShoreTel/STMEDIA] Workaround (Options): 1. Delete the ShoreTel.cfg file in "/shoretel/etc" and reboot the LDVS. This will create new ShoreTel.cfg without the extra line. LDVS should come up with Firmware mis-match ready to be upgraded OR 2. Logged into LDVS as root from console use Option 7 from "stcli" ((7) -- Restore factory default). You will be asked to do a "full or Partial" you can select partial and then select "yes" the LDVS will reboot and should come up with Firmware mis-match ready to be upgraded OR

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3. Open the ShoreTel.cfg in "vi" and remove the extra blank line after ""PassphraseBackup"" and before "[ShoreTel/STMEDIA]". Save the file and restart the LDVS . LDVS will reboot and should come up with Firmware mis-match ready to be upgraded

Important Links The ShoreTel Connect Build Notes provide essential, current information to ensure a successful migration and

installation. This includes supplemental information to the current ShoreTel documentation suite available on the

ShoreTel support web site (http://support.shoretel.com).

ShoreTel product enhancements will be tracked at: [email protected] while the Suggestion Portal

webpage undergoes improvements. ShoreTel uses your feedback to establish content for future releases.

For Country availability status refer to:

http://partners.shoretel.com/product_sales_tools/ip_phone_system/availability/

Known Issues (Tips & Tricks)

Certificates Certificates are a key part of the improvements to the security architecture for Connect. If the certificates

are not installed properly it may adversely impact your ShoreTel System. Depending on your customer’s needs, Certificates may need to be ordered in advance of the migration. Review the Certificate procedures in ShoreTel’s Technical documentation and listen to Webinars (found by searching on Certificates and Tech Talks): http://support.shoretel.com/.

Database - SQL Injection Security Vulnerability ShoreTel advises customers who have deployed Connect ONSITE build 21.79.4313.0 or earlier with a

deployment of ShoreTel Conferencing, to upgrade their system to build 21.79.4315.0 at their earliest convenience. The new 21.79.4315.0 build addresses a SQL injection security vulnerability recently identified which, if

exploited can leave the Connect systems at risk of having its configuration database exposed and subject

to malicious changes.

This issue affects all Connect builds from 21.70.2173.0 to 21.79.4313.0 but does not affect any ShoreTel

14.2 or earlier builds. Note: More detailed information can be found at:

http://support.shoretel.com/kb/view.php?t=SQL-injection-security-vulnerability-for-Connect-ONSITE

ShoreTel ST Switches Dual stage upgrade is not an option on the first migration to ShoreTel Connect

ShoreTel IP Phones Automatic phone firmware upgrades is on by default. System administrators will need to disable this

feature from Director if manual upgrade of IP Phones is desired.

http://support.shoretel.com/

mailto:[email protected]

http://partners.shoretel.com/product_sales_tools/ip_phone_system/availability/


http://support.shoretel.com/kb/view.php?t=SQL-injection-security-vulnerability-for-Connect-ONSITE

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ShoreTel Connect Client • The Connect client will ignore certificate error received from the Exchange server via Outlook AddIns.

Connect Client will alert the user but will still connect in the absence of a valid certificate. ShoreTel will enforce valid certificates and/or perform HTTP fallback in a future release. Exchange administrators are encouraged to source and install the proper certificates to ensure proper security and a smooth user experience.

• When switching networks, must exit the client and re-launch the client to connect to new network. • When hosting or participating in a web conference use either the ShoreTel Connect Client Application

or the SA100/400 application. Performance will be impacted if you mix and match client types. • Communicator must be uninstalled on all client machines prior to installing the Connect client • Client installations available from the client setup file or via the ShoreTel HQ Server (see instructions

below) • When using a Global URL and self-signed certificates on the Service Appliance, the admin will need to

re-generate the self certs on Service Appliance after upgrading the PBX build to 21.74.5023.0 and higher. Creating the conference events will fail otherwise and users on different Service Appliances cannot join.

o Steps to resolve Via the Admin UI, disable https for the Service Appliances on your PBX Putty to each Service Appliance and go to the directory: /cf/certs Delete the following files: ucb_server.key, ucb_ca_cert.crt, ucb_ssl_cert.crt Via the Admin UI, enable https for each Service Appliance Ensure that the above 3 files which were deleted have now been re-created.

• IM server will go down when the user was previously configured with OCS/Lync in earlier ShoreTel PBX releases prior to migrating to the Connect platform. Workaround: Prior to migrating to the Connect Platform, users configured for OCS/Lync as the IM server should be changed to the Service Appliance as the IM server

• Favorite appears twice if users have created a contact group named “Favorites” on Communicator for Windows. If users have created a contact group named “Favorites” on Communicator, they should rename it. Workaround: If this is not done, then the user will have two Favorites groups on the Connect Client. They can always, however, rename the one created on Communicator to something else

• Softphone – Before upgrading to Connect platform, the admin should change all users’ and remove the “allow use of softphone” enablement under each user’s settings

• AD pictures are not seen in Client. Workaround: Sign in to Linkedin and update your pic • Client: AD logon fails if the server is set to the IP of the Linux DVS (ENG-324577)

o If the user is homed on LDVS, for AD authentication, client must be pointed to the HQ server. This is as designed for Connect 1.0 platform.

o If the user is on WDVS, the client can continue to point to WDVS server for AD authentication

• Outlook plug-ins: There are a couple of known issues around Outlook AddIns and we recommend the following mitigation steps for Customers running on Windows machines.

o After installing Connect Client on the Windows machine, please go to Outlook, navigate to Options/AddIns and disable all ShoreTel Connect AddIns

o Go to Director and “Disable Outlook automated Call Handling” • When using SSO login for VPN less client via Edge GW deployed in DMZ, the client will still ask the

user to enter their username and password. Workaround: Enter username and password for login to be successful

• There is no SSO AD logon on Mac. Workaround: Enter username and password for login to be successful

• Users on different Service Appliances cannot join the conference when the Service Appliance has a self-signed certificate. Workaround: Regenerate the self-signed certificates as described above.

• Cannot create conferences (events) when https is disabled • Not able to edit or cancel the meeting with Office 365 and Outlook 2010 when you have multiple

profiles in Outlook 2010. This works with only a single profile.

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• Office 365 with Outlook 2010 will keep rejecting authentication credentials upon client login. Instructions to setup Office 2010 desktop programs to work with Office 365 for Business, refer to Microsoft’s Knowledge base article: https://support.office.com/en-us/article/Set-up-Office-2010-desktop-programs-to-work-with-Office-365-for-business-3324b8b8-dceb-45e2-ac24-c642720108f7

• Remote video between two parties will stay active when a third party is added to the call, however, if a fourth party is added, the video will disconnect.

• Find me screen will not be seen in the client for the following scenarios o when the user’s calls are not forwarded to voicemail o when the user’s mobility is enabled o when the user is an extension only user

• When logging into a conference with the web conferencing client – softphone with Internet Explorer, the user will not get a conference prompt and will be directly placed into the conference.

• Softphone with web conferencing client is not supported on Edge browser • Unable to playback conference recordings with Internet Explorer. Workaround: Use Chrome, Firefox,

Safari or play within Connect Client. • Video might not work consistently. If a HQ softphone user registers to a remote site, Intersite video

class of service must be enabled for video to work as expected. • Group chat within a scheduled conference on a service appliance, the firs user in the group chat will

not see the previous history. Subsequent users joining the conference will see the entire history. ShoreTel will resolve this in a future release.

• Softphone with web conferencing client does not work consistently on Mac OS X (10.9). Workaround upgrade to either Mac v10.10 or 10.11.

ShoreTel Connect Deployment overview:

• Installation: Client install files will be provided. Install ShoreTel Connect client by running installer from a network location or through ShoreTel Connect client upgrade URL.

• • Uninstall: To uninstall or revert back to old version, repeat the deployment of ST Connect installer but

of the desired earlier version of the client, then uninstall the higher client version from each client machine and install the earlier version.

• • ShoreTel Connect client upgrade URL: • <HQ URL root>/ShorewareResources/ClientInstall • • File set for this patch (on target machine) • ============================================= • • <HQ Installation Directory>\ShoreWare Server\ShoreWare

Resources\ClientInstall\ShoreTelConnect.exe • <HQ Installation Directory>\ShoreWare Server\ShoreWare

Resources\ClientInstall\ShoreTelConnect.dmg • • Very Important (Please read carefully): • ======================================= • • 1. Installation of this patch does not require stopping any services on the HQ. • 2. Installation of this patch does not require a restart of the server. • • Deployment steps: • ================= • • IMPORTANT: Do not rename or remove the installer files in the target •

https://support.office.com/en-us/article/Set-up-Office-2010-desktop-programs-to-work-with-Office-365-for-business-3324b8b8-dceb-45e2-ac24-c642720108f7

https://support.office.com/en-us/article/Set-up-Office-2010-desktop-programs-to-work-with-Office-365-for-business-3324b8b8-dceb-45e2-ac24-c642720108f7

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• 1. Backup: copy the files FROM the location below • <HQ Installation Directory>\ShoreWare Server\ShoreWare Resources\ClientInstall • • TO a backup directory, e.g. • C:\ShoreTelInstallerBackup\X.Y.Z.0\ • (where X.Y.Z.0 is the version being backed up) • • 2. Deploy: Copy files below • ShoreTelConnect.exe • ShoreTelConnect.dmg • • FROM the hotfix fileset directory, TO the following location • <HQ Installation Directory>\ShoreWare Server\ShoreWare Resources\ClientInstall

Microsoft Patch KB92533 When Installing/Upgrading if you run into an error “The system administrator has set policies to prevent this

installation”, you will need to install KB925336 security update from Microsoft and a reboot of the Server is

required:

http://www.microsoft.com/downloads/details.aspx?FamilyId=8EFFE1D9-7224-4586-BE2B-

42C9AE5B9071&displaylang=en

Disable the IP Phone Failover Disable the IP Phone Failover feature in Director when upgrading from ST13/ST13.x/ST14/ST14.x; otherwise a

failover condition will be induced upon the upgrade. The failback is not automatic. It is a manual process to move

the users back to their primary switch and not the spare switch.

Steps to temporarily disable IP Phone Failover across Sites

1) Log into Director 2) Go to Quick Look page 3) Ensure the checkbox is checked “Temporarily Disable IP Phone Failover Across Sites”

V-Switch Min Bandwidth Minimum required available bandwidth to install a V-switch is 64kbps. Using this minimum bandwidth, the firmware upgrade can take more than 30 minutes.

SA-100/400 (Physical and Virtual)

End User

ENG-036461 - iCalendar is NOT supported for recurring conferences ENG-069353 - In the WTS environment, it is not possible to start desktop sharing and import

presentations using Windows Presenter. As a workaround Java Presenter should be utilized instead

Admin

ENG-068276 – When an Instant Conference is started for a two-party call connected via a SIP tie trunk, the URL for the web conference does not appear in the participant’s call cell in Communicator for Windows. This is as designed

ENG-019154 – IE 10 on Windows 8 OS is supported, however users may find Director pages blank after viewing SA100/400 page. The workaround is to resize the browser or to enable IE compatibility mode. See KB16868

http://www.microsoft.com/downloads/details.aspx?FamilyId=8EFFE1D9-7224-4586-BE2B-42C9AE5B9071&displaylang=en

http://www.microsoft.com/downloads/details.aspx?FamilyId=8EFFE1D9-7224-4586-BE2B-42C9AE5B9071&displaylang=en

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ENG-065175 – SA100/400 - Accelerator driver causes Mac boot camp installation to fail Workaround is to uninstall the driver and then install Boot Camp. ShoreTel cannot fix this. See KB16484

Exchange Sync/Outlook ENG-317591 - Conference updated in OWA does not get updated by Outlook. It could still get updated by

Exchange Sync if it is enabled. ENG-032762 - Outlook: setting multiple recurring exceptions in outlook does not work properly. Example:

User1 creates a daily recurring UCB conference in Outlook. If User1 goes to calendar view and changes tomorrow's and the day after tomorrow's time to different times, there is a chance that the first change would get reverted back. End user would actually see that first change gets reverted.

Audio Conference

1-73969806 - Send Digits on a SA-100 call doesn't work correctly when using the Dialer Pad with Windows Communicator. When this happens you need to use the phone. Issue is experienced if the call is via SIP trunk.

ShoreTel Connect Client Limitations and Behavior changes

Microsoft Updates ShoreTel recommends that you install the latest Microsoft updates prior to installing or migrating to

ShoreTel Connect

ShoreTel systems running on Microsoft Server 2008 R2 OS and Connect clients running on Windows 7

require all recommended Microsoft software updates to be installed in order to be able to run ShoreTel

Connect. You may also need to regenerate Server certificates. Note: Critical ShoreTel services will fail

to start if Microsoft updates are not installed.

Please read the article below for more details (Note: Login required accessing the article)

http://support.shoretel.com/kb/view.php?t=Changes-to-Microsoft-software-updates-requirement-

prior-to-installing-ShoreTel-Connect

Upgrade Information

Migration Paths The following direct server upgrade paths are supported for this release:

http://support.shoretel.com/kb/view.php?t=Changes-to-Microsoft-software-updates-requirement-prior-to-installing-ShoreTel-Connect

http://support.shoretel.com/kb/view.php?t=Changes-to-Microsoft-software-updates-requirement-prior-to-installing-ShoreTel-Connect

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Direct ShoreTel Connect migrations from versions prior to those listed above are not supported. Prior versions must first upgrade to a supported direct migration path. For more information, please refer to the ShoreTel Connect Migration Notes

http://support.shoretel.com/kb/view.php?t=ShoreTel-Connect-ONSITE-Migration-Notes

ST14.2 Demo Kit migration instruction for Connect The mini Demo Kit from ST14.x is supported for migrations to connect. All other previous versions of the

Demo Kit are not supported on Connect and they must purchase the new Connect Demo Kit.

https://partners.shoretel.com/product_sales_tools/ip_phone_system/demos/downloads/upgrading_demo_kit_to

_connect.pdf

Migration from WIN2008 (32 bit) to WIN2012 R2 (64 bit) Procedure before

migrating to Connect platform:

A) Upgrade OS option (while upgrading from 32 bit to 64 bit)

1. AD integration should be disabled prior to upgrading the OS.

2. Backup all the databases

3. Uninstall the Shoreware software

4. Backup and delete/rename Shoreline Data folder

5. Upgrade the OS

6. Copy the Shoreline data folder from the backup to one of the partition drive

7. Install the Shoreware software and during install point the database folder location to copied shoreline data folder

B) Format OS option:

http://support.shoretel.com/kb/view.php?t=ShoreTel-Connect-ONSITE-Migration-Notes

https://partners.shoretel.com/product_sales_tools/ip_phone_system/demos/downloads/upgrading_demo_kit_to_connect.pdf

https://partners.shoretel.com/product_sales_tools/ip_phone_system/demos/downloads/upgrading_demo_kit_to_connect.pdf

15 800-2342-01

1. Backup all the databases and Shoreline data

2. Save any other information you need from the system as the drive will be wiped out.

3. Uninstall the shoreware software

4. Format the OS to 2012 (select advanced option and format the drive which wipes out everything)

5. Copy the Shoreline data folder from the backup to one of the partition drive

6. Install the Shoreware software (same build as backed up on step 1) and during install point the database folder location to copied shoreline data folder

Migration SBE from WIN2003 to WIN2012 R2 https://support.shoretel.com/kb/view.php?id=kA2C0000000LTPiKAO)

Very Important Upgrade Tips

1. ShoreTel systems running on Microsoft Server 2008 R2 OS and Connect clients running on Windows 7 require all recommended Microsoft software updates to be installed in order to be able to run ShoreTel Connect. Note: Critical ShoreTel services will fail to start if Microsoft updates are not installed.

2. ShoreTel Connect is a new platform. Automatic rollback to previous versions is not supported. A manual

recovery is possible by restoring backup images of previous versions. 3. Must be on a supported 64bit OS version prior to migration to ShoreTel Connect.

4. If migrating from a 32bit OS your uboot must be updated. Please verify within QL that you have version

1.1.3.27 or greater. The new version of Boot ROM (uboot) has changed to 1.1.3.27 for both ½ width and V switches. V switches will download and install the new uboot automatically during the upgrade whereas the ½ width switches require a manual update. Please refer to the Planning and Installation Guide for detailed instructions for manually upgrading the uboot. Abbreviated instructions for those familiar with the procedure are as follows:

a. Telnet or SSH to the half-width switch (non V-switch). b. Go to Shell by typing “gotoshell”. c. Enter the command uboot_update on the CLI. Do not turn off the unit until the operation is

complete. d. Exit the shell by typing “exit”. e. Select option “4” from the STCLI to reboot the switch. f. Verify uboot version in Diagnostics and Monitoring under the Appliances Maintenance page.

2. At the very beginning of the upgrade an error message could be displayed if invalid characters are detected in

the Client User Name. Supported characters are, “a-z A-Z 0-9 . - _ “. Please allow enough time in your maintenance window to make these changes to the user names. This check for invalid characters is before the upgrade starts and it is necessary to reboot in order to correct any unsupported user names. A log file containing the usernames with the invalid characters will be referenced in the error message.

3. Please note the installer upgrade will take more time than expected from previous releases due to a backup of the configuration database and CDR database as part of the installation process. It is still recommended to make a backup of your system prior to upgrading should the process fail.

https://support.shoretel.com/kb/view.php?id=kA2C0000000LTPiKAO

16 800-2342-01

Backup & Restore These procedures apply for ST13.x and higher.

Backup

Configuration DB:

(ShoreWare Path) (Command Path) \mysqldump.exe --user=root --password=shorewaredba --add-drop-

database --routines --single-transaction --port=4308 --databases [database_to_backup]> [backupfile.sql]

CDR Database:

(ShoreWare Path) (Command Path) \mysqldump.exe --user=root --password=shorewaredba --add-drop-

database --routines --single-transaction --port=4309 --databases [database_to_backup]> [backupfile.sql]

Restore

Configuration DB:

(ShoreWare Path) (Command Path) \mysql.exe --user=root --password=shorewaredba --port=4308

[database_to_restore] < [backupfile.sql]

CDR Database:

(ShoreWare Path) (Command Path) \mysql.exe --user=root --password=shorewaredba --port=4309

[database_to_restore] < [backupfile.sql]

Note: Back and restore procedures have changed for ShoreTel Connect

IPBX Upgrade Instructions ShoreTel recommends you make a backup of the Shoreline Data directory and all subdirectories contained in the

Shoreline Data directory and MySQL database prior to performing the upgrade.

1. Download the ShoreTel Software to a location that can be accessed from the Headquarters and Distributed Voicemail Servers (DVS). Extract software from zip file (if zipped).

2. Make a back-up of your existing database before upgrading your system. 3. Upgrade the Headquarters server first. 4. Run the setup.exe program to extract and launch the program. Answer the questions in the dialog

boxes presented as appropriate for your site. 5. Reboot the server when prompted. 6. Upgrade any DVSs by using the Remote Server Software and running setup.exe 7. Answer the questions in the dialog boxes presented as appropriate for your site. 8. Reboot the server when prompted. 9. Logon to Director and upgrade the ShoreGear and ShoreTel switches by restarting them. They will

automatically upgrade. Please be aware the V-switches may take up to 45 minutes to upgrade and regain connectivity.

10. As switches regain connectivity, restart ALL the IP Phones being managed by each switch (with the except for the IP400 series phones). The phones will automatically upgrade their firmware. Please note that all IP Phones must be upgraded to obtain the new firmware.

11. To get the latest firmware for the IP400 Series phones use the Diagnostic and Monitoring (D&M) Tool to upgrade them.

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12. ShoreTel Communicator client must be uninstalled from legacy deployments before migrating to the ShoreTel Connect Client platform.

Software and Firmware Versions PBX Build Date: January 04, 2016 IP 400 Series Phone Firmware Build Date: November 16, 2016 Client Build Date: November 18, 2016 Build Date IP Phone IP930D: July 22, 2015 PBX Engineering Build Number: 21.80.7833.0 Server Software Version: 21.80.7833.0 (View on Director Server Maintenance Page) Distributed Software Version: 21.80.7833.0 View on Director Server Maintenance page) Client Software Version: 213.100.1760.0 (View in the Client’s Help About screen) Telephony for Microsoft Software Version: 213.100.1760.0 Switch Firmware Version: 21.80.7833.0 (View in Director Voice Switch Maintenance Page) Switch (1/2-width) Boot ROM Version: 1.1.3.29 (View in Director Voice Switch Maintenance Page) Switch (V-switch) Boot ROM Version: 1.1.3.29 (View in Director Voice Switch Maintenance Page) Switch (full width) Boot ROM Version: 8.2.232 or greater (View in Director Voice Switch Maintenance Page) Switch SG24A Boot ROM Version: 8.2.232 or greater (View in Director Voice Switch Maintenance Page) Switch ST50A/ST100A Boot ROM Version: U-Boot 2011.03.8 Switch ST100DA Boot ROM Version: U-Boot 2011.03.8 Switch ST1D/ST2D Boot ROM Version: U-Boot 2011.03.8 Switch ST200/ST500 Boot ROM Version: U-Boot 2011.03.8 Switch ST24A/ST48A Boot ROM Version: U-Boot 2011.03.8 IP-110 Firmware Version: S03.9.12 (View in Director IP Phone Maintenance page) IP-115 Firmware Version: S01.3.9.12 (View in Director IP Phone Maintenance page IP-212K Firmware Version: S12.3.9.12 (View in Director IP Phone Maintenance page) IP-230 Firmware Version: SEV.3.9.12 (View in Director IP Phone Maintenance page) IP-230g Firmware Version: SEV.3.9.12 (View in Director IP Phone Maintenance page) IP-265 Firmware Version: S36.3.9.12 (View in Director IP Phone Maintenance page) IP-530 Firmware Version: S26.3.9.12 (View in Director IP Phone Maintenance page) IP-560 Firmware Version: S26.3.9.12 (View in Director IP Phone Maintenance page) IP-560g Firmware Version: S6G.3.9.12 (View in Director IP Phone Maintenance page) IP-565g Firmware Version: S6C.3.9.12 (View in Director IP Phone Maintenance page) IP-655g Application Firmware Version: SWE.4.4.14 (View in Director IP Phone Maintenance page) IP-655g Boot Rom Firmware Version: SWE.4.4.10 (View in Director IP Phone Maintenance page) BB-24 Firmware Version: SBB.3.9.12 (View in Director IP Phone Maintenance page) IP8000 Firmware Version: 4.5.2(9) (View in IP8000 GUI Maintenance page) IP930D Phone (DECT Phone): SD1.0.0.63 (View in Director IP Phones page) IP930D Phone Boot Version SD1.0.0.56 (View in IP930D Manager or handset) IP930D Phone Application Version v.63 (View in Diagnostics & Monitoring) IP930D Phone handset firmware v.95 (View in IP930D Manager or handset) IP930D Phone Base station firmware v.95 (View in IP930D Manager or handset) IP930D Phone Repeater firmware v.39 (View in IP930D Manager or handset) IP8430M Phone (Multi-Cell DECT Phone) v.3.55.16 (View in Director IP Phones page) IP8630M Phone (Multi-Cell DECT Phone) v.3.55.16 (View in Director IP Phones page) IP8830M Phone (Multi-Cell DECT Phone) v.3.55.16 (View in Director IP Phones page) IP8860M Phone Base station firmware v.3.55.16 (View in IP8860M Manager or handset) IP4024M Repeater Firmware v.3.55.16 (View in IP8860M Manager or handset) IP420 Firmware Version 804.1610.1804.0 (View in Director Diagnostics & Monitoring IP Phones page)

IP420g Firmware Version 804.1610.1804.0 (View in Director Diagnostics & Monitoring IP Phones page)

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IP480 Firmware Version 804.1610.1804.0 (View in Director Diagnostics & Monitoring IP Phones page) IP480g Firmware Version 804.1610.1804.0 (View in Director Diagnostics & Monitoring IP Phones page)

IP485g Firmware Version 804.1610.1804.0 (View in Director Diagnostics & Monitoring IP Phones page)

IPBB424 Firmware Version 804.1610.1804.0 (View in Director Diagnostics & Monitoring IP Phones page)

Version Compatibility This build of ShoreTel software was tested and is supported on the following OSs, platforms, and applications.

ShoreTel Main and Distributed Servers (Standalone, VMware and Hyper-V) Windows Server 2012 R2 (Standard or Datacenter Editions only) (64-bit version) Windows Server 2008 R2 (Enterprise or Standard Editions only) (64-bit version) Windows Server 2008 R2 (Enterprise or Standard Editions only) with SP1 (64-bit version) Microsoft Hyper-V Gen 2

ShoreTel Linux Distributed Servers (VMware) VMware ESXi 5.5 & 6.0

VMXNet3 Virtual adapter not the E1000

Microsoft Hyper-V Gen 2

ShoreTel supplied SBE / Distributed Servers (Branch Office Bundles) Windows Server 2012 R2 Embedded Edition (64-bit version)

Windows 2008 R2 SP2 Embedded Edition (64-bit version)

SBE 100 UC Server 20 and Windows 2008 R2 Embedded OS

SBE 100 UC Server 25 and Windows 2012 R2 Embedded OS

Microsoft Updates ShoreTel recommends that you install the latest Microsoft updates prior in installing or migrating to

ShoreTel Connect.

ShoreTel systems running on Microsoft Server 2008 R2 OS and Connect clients running on Windows 7 require all recommended Microsoft software updates to be installed in order to be able to run ShoreTel Connect. Note: Critical ShoreTel services will fail to start if Microsoft updates are not installed.

This build was tested with all available and automatically installed Microsoft Server updates as published on or before November 18, 2016.

Please search technical knowledgebase at http://support.shoretel.com with "Microsoft Updates" for up to date information.

To research a particular update, please visit the Microsoft website at:

ShoreTel Desketop Client for Windows

Microsoft Windows 7 SP1

Microsoft Windows 8

Microsoft Windows 8.1

Microsoft Windows 10


19 800-2342-01

ShoreTel Desktop Client for MAC OS X

Apple OS X 10.10

Apple OS X 10.11

VMware

VMware – Support for ShoreTel HQ and DVS servers, Virtual SIP Trunk and Phone switches, Virtual Service Appliance and Virtual SIParator is as follows (this includes support for High Availability and VMotion):

VMware ESXi 5.1,5.5 & 6.0

VMXNet3 Virtual adapter not the E1000

The following two VMware features are not supported:

1. Fault tolerance is not supported. 2. Snapshots not supported. These can consume significant CPU and memory resources impacting

system operation.

Note: Unless specifically stated in the Innovation Network App Notes, third party solutions are not

supported on ShoreTel virtual machines. Please check with the third party solution vendor for their

compatibility in a virtual environment and their level of support with virtual machines.

Hyper-V Hyper-V – Support for ShoreTel HQ, DVS– version supported:

Microsoft Hyper-V Gen2

*Note: Hyper-V Replica or Snapshots can only be performed during service shutdown periods.

The following Hyper-V features are not supported:

1. ShoreTel software installations on non-HQ or DVS servers such as Call Recorder, Contact Center or Virtual ShoreTel Mobility Router

2. Double Take

Internet Browsers for Director Internet Explorer 10.0 and 11.0

Firefox 48.0

Google Chrome 52.0.2743.116m

Safari 6.1.3 / 7

Edge 25.10586.0

ShoreTel Connect (Fax & Scribe) ShoreTel Connect for Sky Scribe

ShoreTel Connect for Sky Fax Connect services FAX and Scribe refer to a 14.2 build, there are more features available such as Sites and Contact Center also.

[Geo...] I will work with the PM on this section.

Requires Connect or ST14.2 build 19.43.7902.0 and greater. Available to U.S. Customers only. Connect

Support Entitlement: The Connect site Authorized Contacts are entitled to contact ShoreTel directly for

20 800-2342-01

Connect services. These contacts only include the Connect account creator and whomever they add to the

Authorized Contacts in their Connect account. Example, a customer who is currently on Partner Support

creates a Connect account. Upon Connect account creation they will receive and email with the ShoreTel

support contact information allowing them to contact ShoreTel directly: Contact ShoreTel Sky Support at

[email protected] or (877) 776-6729. Additionally, the ShoreTel TAC Support number (800) 742-2348

has been updated to include voice menu options for Connect.

SoftPhone Headset The SoftPhone feature is compatible with most USB-based headsets that use standard Windows USB driver. ShoreTel does not support Bluetooth headsets that connect directly to the PC's Bluetooth port. The user experience with Bluetooth headsets has proven to be disappointing in office environments because of interferences from corporate WiFi networks. However, the ShoreTel SoftPhone is compatible with headsets such as the Plantronics Voyager Bluetooth system that connects the Bluetooth headset to the PC via a USB base.

Microsoft Office (Outlook and Word) Office products supported with Office 365 (hosted Exchange), or Exchange 2013 (local Exchange)

Office 2010 (32-bit version) on Windows




Office 2016 (32-bit version) on Windows, and Apple OS X

Office 2016 (64-bit version) on Windows, and Apple OS X

Office 2011 on Apple OS X

Office 365 (hosted Exchange) or Exchange 2013 (local Exchange) o Hosted Exchange 2016 o Premise Exchange 2013 with Outlook 2016

IM Server ShoreTel Instant Message Service SA-100/400

ShoreTel Connect Contact Center Connect Contact Center

SIP-BRI-8 Version R3.T 2006-10-04

T.38 is not supported

SIParator (Hardware and Software - only model) Hardware SIParator

o SIParator 5.0.6

Software SIParator o X86 o VMWare

ShoreTel Connect Mobility ShoreTel Mobility Router 8.1

ShoreTel Mobility Router Appliances: MR2000, MR4000, and MR6000

mailto:[email protected]

21 800-2342-01

VPN Concentrator VPN Concentrator 4500, FW 11.6.1.7

VPN Concentrator 5300LF, FW 11.6.1.7

VPN Concentrator 4550, FW 13.12.6.2

VPN Concentrator 5300 LF2, FW 13.12.6.2

VPN Concentrator 7301, FW 13.12.6.2

ShoreTel Connect Telephony for Microsoft Lync Plugin 213.100.1559.0

Multi-cell DECT Phones (Firmware: 355.401) [EU Only] Phone models: 8430, 8630, and 8830

Base: 8860

Double Take (Disaster Recovery) Double Take 8.0.0.1554.0

iOS Collaboration Client ShoreTel iOS Collaboration client 2.3.1.119

Edge Gateway VMWare vSphere (ESXI 5.1, 5.5 & 6.0)

Configuration o High Availability o VMWare vMotion o VMWare Tools (version matching originally built OVA)

ShoreTel Innovation Network (Third Party Partners) For a list of Third Party products and the Certified Versions Please refer to the Member Solutions & Contacts link

posted on the website URL: http://www.shoretel.com/partners/technology/certified_partners.html

System Requirements Please refer to the ShoreTel Connect Planning and Installation Guide

Known Issues

Un-propagated fixes In the normal course of development, all bug fixes in the latest version of ShoreTel have not been propagated into ShoreTel Connect. Therefore, ShoreTel does not recommend that sites with recently resolved defects, in builds later than shown below, upgrade to ShoreTel Connect without knowing if those defects are fixed. The known issues section below does not contain all the un-propagated fixes. The most recent releases that have their bug fixes propagated to ShoreTel Connect are as follows:

http://www.shoretel.com/partners/technology/certified_partners.html

22 800-2342-01

Release Version Build

13 18.8.6604.0

13.1 18.8.2418.0

13.2 18.42.1304.0

13.3 18.63.7500.0

14 19.7.4103.0

14.1 19.23.6202.0

14.2 19.47.9000.0

Known issues affecting ShoreTel Connect build 21.80.7833.0:

Defect

Number Description Workaround

ENG-021426 Workgroups do not return to previous state after call

transfer

ShoreTel will resolve this

issue in a future release.

ENG-314669 Long delay while presenter is loaded with no feedback to

user



ENG-317253 Native Client - Video remains on half of the screen of

third panel of the client if sharing is stopped by user



ENG-320665

web conferencing: User who dialed in with Caller ID

blocking is not represented in the roster & under "Now

Speaking"



ENG-320921

Preference. Closing a power routing rule using the

cmd+w shortcut instead of clicking 'x' does not save the

power routing rules.



ENG-374602 Citrix 7.5 load test - CPU at 100% on Citrix server ShoreTel will resolve this

issue in a future release

ENG-379319 Workgroup name does not appear in Dashboard when

silent coach or barge are done



ENG-383001 Remote Video: Calling from softphone to desk-phone and

then enabling video does not give any message to user



ENG-392211 Inbound calls to WG when answered callers hears the

agent along with ring-back

Resolved in 21.81.4300.0

or above

ENG-405654

Web conferencing client: CPU revs up to 60% when

viewing a screen-share on Firefox seen only on MacBook

Air devices



ENG-411586 Web recordings via SA 100 are showing "Not ready" for

download in Web portal



ENG-412416 Cannot remove occurrence once it was changed from

"once" to "daily", "weekly", "monthly"



ENG-427489

When presenter has full-screen magnification in Windows

and does screen share, viewer sees incorrect screen

area (and also sees Presenter controls). This works as



23 800-2342-01

Known issues affecting ShoreTel Connect build 21.80.7833.0:

Defect

Number Description Workaround

expected when magnification set to normal.

ENG-434724 Call Quality screen in D&M intermittently missing Details

& IP Patch trace data



ENG-438512

Web Conferencing Client Softphone: No error message

shown when system audio conference license limit is

exceeded



ENG-441009 MAC: Call Availability State does not reflect Outlook Work

Hours settings



pending work with Microsoft

for resolution

ENG-442721 BB424 monitored extension presence will sporadically not

update

Resolved in 21.81.5210.0

or above

ENG-443472 Calls answered by Hunt Group user has 4 seconds delay Resolved in

804.1710.2000.0 or above

ENG-443640 Client: Call recording button should not be enabled for a

user with no permissions to record other's calls.



ENG-455727 ATA's forwarding to fax machines not sending successful

faxes.



ENG-460594 IP400 Series Phones upgrading firmware during the day Resolved in 21.81.8300.0

or above

ENG-467892 Static While Simultaneous Ring Setup ShoreTel will resolve this


ENG-477643 Monitored extension light is not reflecting correct state of

monitored user



ENG-479540 CONNECT - Voicemail - Error Stating Messaged Not

Accepted



ENG-481089 Monitored Extension Buttons Not Showing Correct Status ShoreTel will resolve this


Known issues resolved in this release Reference: Resolved Issues in ShoreTel Connect

https://support.shoretel.com/kb/view.php?id=kA4C00000008ekXKAQ

https://support.shoretel.com/kb/view.php?id=kA4C00000008ekXKAQ

software build notice - inflowcomm.com connect onsite version 21.80.7833.0 r1610-sp1 ... outlook...

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