software exchange - business it assessment
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Business IT Assessment
© 2011 Software Exchange
Business IT Assessment Updated: April 2014
This assessment* has been created specifically to help small and mid-sized businesses understand if their IT function is geared up to achieve their business goals. Most of our clients commented this IT assessment was useful because it helped them identify gaps to bridge. This form requires only 10 – 15 minutes of your time to fill in. After completion, we’d then take it back for analysis. About a week later, we’d come back to you with some recommendations. *Designed for companies with 10 – 50 PCs
Business 1. Profile
Company Name Name
Company Address Office Tel
2. Which industry is your business in?
ASP, e-commerce,
ISV, software developers
Accounting,
auditing, business services, debt
collection
Advertising,
animation, event management, print
& web design
Aerospace, airlines
Agriculture, fishing,
forestry, primary production
Architectural,
construction, ID, property
management, surveyors
Banks, financial
institutions, investment houses
Civil, M&E, structural
engineering
Clubs, entertainment,
F&B, hotels, travel
Commodities,
exploration, mining,
oil & gas, quarries
Conglomerate Courier, logistics,
shipping, transport,
warehousing
Distribution, retail,
trading, wholesale
Education - private Education - public Employment,
executive search, maid agencies
Embassies,
Government
Home use Hospitals, nursing,
pharma & med instrument
(manufacturing, distribution)
Insurance, property
agencies
ISP, media,
telecommunications
IT – distribution,
trading, system integration
Legal Management,
marketing, PR, quality consultants
Manufacturing –
electronics, semiconductor, other
IT-related
Manufacturing –
non-IT
Marine, port
management, oil rig & ship building
Non-profit
Printing, publishing Utilities Others
© 2011 Software Exchange
3. How many countries do you have an office in?
1 2 – 3 4 – 5 6 or more
4. How many locations does your business have in this country?
1 2 – 3 4 – 5 6 or more
Business Goals 5. Have you thought of where you’d like to see your business in 3 – 5 years?
Yes No
6. What obstacles do you have to overcome to achieve your business goals?
1.
2.
3.
7. If you could get 3 wishes that would ensure the success of your business, what would they be?
1.
2.
3.
8. What are your top 3 business goals for the next 12 months?
1.
2.
3.
© 2011 Software Exchange
Primary Challenges 9. What are the 3 biggest challenges in your business right now?
1.
2.
3.
10. What challenges or business issues should IT be able to help alleviate?
1.
2.
3.
11. What IT trends, features, or functions are you excited about?
1.
2.
3.
Why?
Communication and Collaboration Issues 12. How do you communicate with remote workers or customers*?
E-mail Instant messaging Phone VOIP Web conferencing Fax Snail mail Others. Please state:
*Check all that are relevant
© 2011 Software Exchange
13. Which e-mail system is your company using*?
On-premise e-mail server. Which is it?
Hosted e-mail server. Which is it?
ISP provided mailboxes. Which ISP?
Web mail. Which is it?
None Don’t know
*Check all that are relevant
14. Do your workers travel overseas for meetings or presentations?
Yes, frequently Yes, but hardly No Don’t know
15. Is it important for your business to have a system to share information and files amongst your
workers?
Yes No
Why?
16. Do you have a system to share information and documents amongst your workers?
Yes No Don’t know
If yes, what are you using?
17. Do your remote workers or branch offices access a computer in your location to retrieve data
or files?
Yes No Don’t know
© 2011 Software Exchange
18. Is Internet use critical to your business?
Yes No Don’t know
If yes or no, why?
19. Is it important for your business to address internet abuse in your company?
Yes No Don’t know
If yes or no, why?
20. Do you have a system to address internet abuse in your company?
Yes No Don’t know
If yes, what are you using?
21. Is it important for your business to secure the transmission of files from point to point?
Yes No Don’t know
If yes or no, why?
22. Do you have a system to secure the transmission of files from point to point?
Yes No Don’t know
© 2011 Software Exchange
Business Continuity Issues 23. Have you considered how you’d deal with a disaster e.g. a server crash?
Yes No
24. Do you have a backup and disaster recovery system in place?
Yes. What is it? No Don’t know
If yes, what are you using?
25. How quickly could you get back in business in the event of a disaster?
1 – 2 days 3 – 5 days 6 days or more Don’t know
26. How quickly do you need to you get back in business in the event of a disaster?
1 – 2 days 3 – 5 days 6 days or more Don’t know
Regulatory or Compliance Issues 27. Do you face any regulatory or compliance issues specific to your industry?
Yes No Don’t know
If yes, what are they?
Current IT Landscape 28. How are your computers connected to one another?
Peer-to-peer Client/server Stand alone Mixed Don’t know
© 2011 Software Exchange
29. Do you currently have dedicated file, print, or application server(s)?
Yes No Don’t know
If yes, which operating system is it running on? Windows Mac Linux Mixed
30. Is the current speed on the network (including Internet access) adequate?
Yes No Don’t know
If no, why?
31. Do you experience power outages at your current location?
Yes No Don’t know
If yes, why?
32. What major changes are pending e.g. office relocation, expansion, or remote office?
1.
2.
3.
33. When are you expecting these changes to take place?
Within 3 months 4 – 6 months 7 – 12 months 1 – 2 years 2 years or more
© 2011 Software Exchange
34. Do you view technology as an investment or expense?
Investment Expense
Why?
35. Is an IT budget being allocated annually?
Yes No Don’t know
36. How often do you upgrade or replace your hardware?
1 year 2 years 3 years 4 years 5 years or more Don’t know
37. Are your hardware under warranty?
Yes, all of them are Yes, only the critical ones are Yes, some of them are No Don’t know
38. Do you have skilled IT person(s) maintaining the IT systems and providing helpdesk support in
your company?
Yes No Don’t know
39. Do you outsource IT support?
Yes, and we’re satisfied with our current vendor Yes, but we’re dissatisfied with our current vendor No Don’t know
© 2011 Software Exchange
40. What are the 3 most important criteria you use when you evaluate an IT vendor?
1.
2.
3.
41. Besides you, who else in your company participates in making IT decisions?
Name Role
1.
2.
3.
End
Contact Us If you need help with this business IT assessment, you may contact one of us in these countries: Singapore
Nick Tham Software Exchange (Singapore) Pte Ltd Tel +65 6883 1411 Fax +65 6883 1410 Email [email protected] Malaysia
Sarah Yap Software EXC (Malaysia) Sdn Bhd Tel +60 3-2145 1280 Fax +60 3-2145 1282 Email [email protected] Vietnam
Truong Hoang Lam Tel +84 8 3511 9465 Fax +84 8 3511 9470 Email [email protected] This document is for informational purposes only. SOFTWARE EXCHANGE MAKES NO WARRANTIES, EXPRESS OR IMPLIED.