Solution Cafe®

Like IT consumers, business users have embraced mobile technology in a big way. Across industries and functions, more and more work gets done on a growing range of devices.

Many of those devices are personal smartphones and tablets that employees bring to work with them. Even laptops are becoming smaller and more versatile in order to accommodate today’s mobile end user. What’s more, the consumerization of IT means today’s users demand easy-to-use hardware and software — plus fast, friendly support to go along with them.

To meet the demands of today’s tech-savvy workforce, you need to accommodate the bring your own device (BYOD) trend and the mobile workforce, while providing the level of support end users demand. BYOD not only increases the volume of IT service calls, but also requires specialized knowledge to support a variety of smartphones, tablets and other devices.

To address this increased service load, you need a solution that provides on-demand technical support for any device, while enabling greater productivity and improving employee satisfaction.

BOOST PRODUCTIVITY AND USER SATISFACTION WITH WALK-UP IT SERVICE CENTERSQuickly resolve hardware and software issues leveraging walk-up services delivered by expert technicians with wide-ranging knowledge — shortening resolution time for end users and improving alignment between the business and IT.

CompuCom® can help. Our Solution Café® provides on-demand and scheduled access to technical support in a walk-up, café-like atmosphere. Whether employees have problems with a company-issued laptop, a personal smartphone or just need advice on how to use a new application, they can visit the Solution Café and either drop off their device or wait until it’s fixed. By offering this level of walk-up service, you can:

Improve Business Alignment and Satisfaction — Increase end-user satisfaction, and shift the perception of IT from a roadblock to an enabler that aligns with the business.

Increase Productivity — Maximize worker productivity by supporting company-owned and personal device needs on their schedule.

Manage Costs — Reduce Service Desk workload and eliminate rogue purchases with access to vending machines for approved device purchases.

©2016 CompuCom Systems, Inc. All rights reserved. CompuCom, Solution Café and ClientLink are registered trademarks of CompuCom Systems, Inc. All other trademarks and product names mentioned herein are the property of their respective owners in the United States, Canada and/or other countries. The information contained herein is subject to change without notice.

Learn more about CompuCom and our comprehensive services. Visit us online at CompuCom.com or call us at +1 800.225.1475.

About CompuComCompuCom Systems, Inc., a global company headquartered in Dallas, Texas, provides IT managed services, infrastructure solutions, consulting and products to Fortune 1000 companies committed to enhancing their end users’ experience. Founded in 1987, privately held CompuCom employs approximately 11,500 associates. For more information, visit www.compucom.com.

Reflecting proven best practices, Solution Café walk-up service centers feature multiple zones for comprehensive service and support. Solution Cafes are built with flexible zone configurations depending on your needs.

Basic Solution CafésGreeting Zone — Users are welcomed to the Solution Café, and their needs are identified. They can also access a self-service kiosk for checking in, opening a service ticket or using a knowledge base.

Technology Zone — Technicians provide hardware repairs, technology refreshes and software upgrades. Depending on the request, they can deliver services in real-time while the user waits. They can also share tips and best practices with users to help expand their technology know-how.

Enhanced Solution Cafés (includes Basic Solution elements)Lounge Zone — Users can relax or take advantage of shared workstations and wireless connectivity while their equipment is serviced. This zone lends the walk-up service center a consumer-oriented feel while helping rebrand IT as customer-centric.

Product / Demo Zone — Users can become familiar with the latest company-sanctioned devices, peripherals and apps. Intelligent vending machines can make available user-enabling peripherals such as flash drives, cables and headsets.

Custom Solution Cafés (includes Basic and Enhanced Solution elements)Learning Zone — Users can take advantage of live demos, webcasts or self-directed learning to discover which devices and apps the company supports, how to manage devices on their own and how to use technology to do their jobs better.

Intelligent Vending — On-site vending machines that provide product and accessory purchasing.

Customized Technology Zone — We can include device exchange — either advanced or on-the-spot — as well as loaner and refresh programs.

Solution Café should be an integral part of your overall IT strategy, including short- and long-term goals, governance, security and innovative environmental programs.