I N S I G H T. C O M t 8 0 0 . I N S I G H T

SOLUTION MAPPERUnified Communication & Collaboration Solutions

OVERVIEWSolution Mapper™ from Insight is a diagnostic tool delivered by RISC Networks that aligns client issues directly with potential solutions in simple and easy-to-use reports. Solution Mapper is an efficient way to understand, improve and optimize your environment.

FEATURES AND BENEFITSSolution Mapper offers users the ability to: •BetterunderstandtheirITsystemsandidentifyopportunitiesforimprovementand

optimization in network, data center, UC, and cloud environments •Identifycriticalperformanceissuesandmapthemdirectlytopotentialsolutionsineasy-to-

use reports •Anticipateandavoidpotentialnetworkproblems •Improvethereliability,scalability,performanceandoptimizationoftheirITinfrastructure •DecreasetheriskofITfailure •ImprovetheReturnonInvestmentfromtheirITenvironment •Discoverpotentialcostsavingsmeasuresandconsolidationopportunities •Coveralllocationswithasingleengagement–withoutlimitsondevicesorsites •Acquireinventorydataforeverysite,includingnetwork,WindowsServer®,Windows®

Workstation,VMware,CiscoCallManager®,Linux/Unixservers–andevenprinters •Trackandcomparenetworkperformance,includinghighandlowperformanceareas,and •ComparetheiroverallnetworkperformancetothenetworksofotherSolutionMapperclients

Solution Master also features easy set-up and deployment, with the capacity to run system diagnostics between two days and two weeks.

WHAT’S NOT INCLUDED •Detailed,perportperformancedata •Highvolume,customizedcallsimulationsandperformancemetrics •Datacollectionformorethantwoweeks •Trafficandapplicationdatafrommultiplepointsinthenetwork

Assessmentswiththesefeaturesarealsoavailable.TalktoyourInsightrepresentativeformoredetails.

YOUR NEXT STEPFor more information on Solution Mapper and what it can do for your organization, please contactyourInsightAccountExecutive,orcall1.800.INSIGHT.

Problems Identify Issues / Opportunities

IT NETWORK ISSUES SOLUTION MAPPER™ DELIVERABLES

Opportunities Map to Potential Solutions

Holistic Assessment

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“ RISC Networks deliverables include more comprehensive data than we can produce on our own or through other providers.Wecouldn’thavesolved this without them.”

– John Jessop, Vice President of IT,Planned Parenthood of

Southern New England, Inc.

“ It was something my present monitoring capabilitiesdidn’toffer.Itadds value, saves time and money.Wewanttodothisquarterly.”

– Patricia Gonzales, Slidell Memorial Hospital

I N S I G H T. C O M t 8 0 0 . I N S I G H T

INSIGHT – A WORLD OF TECHNOLOGY RESOURCES

• Global provider of information technology (IT) hardware, software and service solutions to business and public sector organizations

• $5.3 billion in revenue in 2011• 5,300 teammates worldwide• Operations in 23 countries, serving clients

in 191 countries worldwide• 2,300+ product and industry certifications• Global software reseller with extensive

License Management Services• Software lifecycle support for 80 percent of

global Fortune 500• Number 460 on the 2012 Fortune 500

Insight and the Insight logo are registered trademarks of Insight Direct USA, Inc. All other trademarks, registered trademarks, photos, logos and illustrations are the property of their respective owners. ©2012, Insight Direct USA, Inc. All rights reserved. Updated 9.12. 12-13963

WHAT DOES THE RISC SOLUTION MAPPER ASSESSMENT GATHER?Network Analytics •NetworkOversubscription •CriticalUplinkswithErrors •RouterInterfaceswithErrors •SharedUplinkswithErrors •CriticalUplinkswithDiscards •RouterInterfaceswithDiscards •SharedUplinkswithDiscards •Overutilization •RoutingProtocol •NetworkDeviceLifecycle •NetworkDeviceLifecycleII •PublicIPUse •NetworkSoftwareConsistency •PSIRTDevicesinNetwork •SpanningTreeBlock10GB •SpanningTreeBlockWrong •IPSubnetExhaustion •AssetReport •CiscoDeviceEOX •AsBuiltVisio •CriticalInterfaces

UC Analytics •TooManyIM/ChatApplications •VideoDevicesDeployed •HDVideoConferencing(1080pGood) •HDVideoConferencing(720pGood) •PotentialG.711CallsSupported •PotentialG.729aCallsSupported •HuntListvs.ContactAgent •SharedLinesvs.Presence •CallManagerEndofSupport •CallManagerUpgradesAvailable •Abandoned/DroppedCalls

“ RISC Networks saved us months of work by providing the data needed to prove accountability to our vendor.”

– Corey Swoyer, Network Administrator, KEMBA Financial