solving and preventing problems
DESCRIPTION
Solving and Preventing Problems. Professor James A. Hewett New York Hub Director, Northeast Biomanufacturing Center Professor of Biology, Finger Lakes Community College. Root Cause Analysis Failure Mode and Effect Analysis. Goals for Workshop. Introduce you to the concepts of RCA and FMEA - PowerPoint PPT PresentationTRANSCRIPT
Solving and Preventing Problems
Root Cause AnalysisFailure Mode and Effect Analysis
Professor James A. HewettNew York Hub Director, Northeast Biomanufacturing Center
Professor of Biology, Finger Lakes Community College
Goals for Workshop• Introduce you to the concepts of RCA and
FMEA• Review examples of where RCA tools are
applied• Immerse you in some problem solving
activities• Direct you to resources for further study(Note: We do not expect to make you RCA
and FMEA experts)
A structured investigation that aims to identify the true cause of a problem and the actions
necessary to eliminate it
RCA is a problem solving process
A tool that enables the identification and prevention of process or product errors
before they occur
FMEA is a problem prevention process
March 23rd, 2005Texas City, TX
• BP refinery Isomerization unit startup
• Liquid hydrocarbons released from blowdown drum
• Subsequent vapor cloud explodes
• 15 killed, 180 injured
BP Isom Unit VideoRefinery investigation animation
Putting you to work(without “tools”)
• Define the Problem• Identify Cause(s)• Which causes are at the ROOT (ultimate causes)• Suggest Potential Solutions for BP
BP’s RCA of the Texas City Event
Fault or Logic Tree Analysis
Root CausesSenior executives:• inadequately addressed controlling major hazard risk. • did not provide effective safety culture leadership • did not provide resources to prevent major accidentsBP Texas City Managers did not:• create an effective reporting and learning culture• ensure supervisors enforced plant policies and procedures. • incorporate good practice design in the operation of the ISOM
unit.• ensure that operators were supervised and supported by
experienced, technically trained personnel during unit startup• effectively incorporate human factor considerations in its
training, staffing, and work schedule for operations personnel.
The Anatomy of a Problem and the Problem Solving Process in
Industry1. Analysis is a process and involves teams2. Focus is on SOLUTIONS3. Cause and Effect in NON-LINEAR
4. Contain Action and Conditional Causes5. Facilitated by Process Thinking Tools
Problem Solving ISProcess ThinkingIn industry, assigned to teams of
stakeholders
RCA TOOLBOX
Define Problem
Brainstorm Causes
Data Collection
Data Analysis
Root Cause Identification
Solution Implementation
Problem Elimination
RCA for CAPA
Solutions are the focus, NOT BLAME
Let’s Start SimpleWhat happened? What caused it? What is the solution?
Language and story-telling are linear, Cause and Effect is Non-linear
• Pain CB • Injury CB • Fall CB • Slipped CB • Wet surface CB • Leaky Valve• Solution = fix
valve and clean up floor
Did not see warning sign
Poor Placement of sign Lettering on
sign damagedLack of
employee training
Cost cutting program
Replacement schedule
not followed
Solutions are also non-linear
Always at least TWO causes Action Causes = Triggers
Conditional Causes = Pre-existing conditions
Match OxygenOily RagsFI
RE
It is too easy to focus on action causes
• CONDITIONAL– Oxygen in the atmosphere – Oily rags not confined and properly disposed– Lack of no smoking signs in area– Lack of mandatory employee safety training– Lack of mandatory safety inspections
• ACTION– Match strike: employee sneaks a smoke and burns
down warehouse• WHAT IS THE SOLUTION ?
Lack of Focus on Solutions
AVOID THE BLAME GAME
Root Cause Analysis (RCA)
Example Why are CCs not implementing
recommended biology curriculum reform recommendations?
• Solutions require an analysis of root causes.• Many reports are solution driven and not focused on root
causes.• RCA: Identify conditions (causes) and then keep asking WHY?• Every recommended reform effort should connect to a root
cause, and presented with a solution that can be implemented…ie. HOW?
Simple Example• Conditional Cause: My administration is not
supportive of implementing the reform recommendations at my institution.
• Action Cause: I asked for release time to develop a project and my administration said: “No”
• Published Solution: Community Colleges must get institutional “buy in” and administrative support for reform of science curricula.
• Great . . . . . . . . . HOW?• Focus: WHY is the administration not supportive?
75% Financial resources an obstacle
Survey of 40 Community Colleges that do NOT have undergraduate research
programs
Perez, J. 2003. Undergraduate Research at Two-Year Colleges. New Directions For Teaching And Learning; no. 93, Spring 2003
80% Research would be an intellectual challenge to students
1. An Incompatible faculty model (ex. Teaching load)
2. Lack of faculty preparation (research and PBL)
3. Lack of access to a community of CC researchers
4. Lack of four-year school research collaborations
5. Insufficient Administrator Education
Results of RCA conducted at Finger Lakes Community College in Fall 2006
Integrated solution becomes a model for reform and an NSF CCLI proposal
Root Cause Analysis Tools1.The Five Whys2.Fish Bone Diagrams3.Matrix Diagrams4.Fault Tree Analysis
Five Whys or Why-Why• As always, define the problem• Identify a starting point (a causal level)• Ask Why (generates a new causal level)• Continue rounds of WHY• Look for “points of ignorance”
– these are launching points for collecting more information or…….
– ROOT CAUSES for developing solutions.
WHY- WHY
• Contamination in Bioreactor – WHY?Filter Failed – WHY?
Accidentally shipped as part of a bad lot – WHY?Employee mixed numbers on released lots – WHY?
Inadequate lot tracking system – WHY?
We have reached a Point of ignorance
SOLUTION ?
Fishbone Diagram Assembling the Fish
1. At the head of the Fishbone is the defect or effect2. The major bones are the capstones, or main groupings of causes. 3. The minor bones are detailed items under each capstone. 4. Common capstones:
• People • Equipment • Material • Information • Methods/Procedures • Measurement • Environment
5. Test logic of bones: top-down OR bottom-up like:6. this happens because of g; g happens because of f; f happens
because of e; e happens because of d ….. Etc.
Combining ToolsUse “5 Whys” to analyze bones
Matrix Diagrams• A graphical display of
connections• A multivariate analysis
tool• Uses weight measures to
identify root causes• Variety of shapes• L-shaped most widely
used and described here
Constructing the matrix• Identify problem
characteristics and possible causes
• Problem characteristics on one axis and possible causes on the other
• Symbols used at intersections to weight impact
• Sums presented to evaluate root causes
Relation Symbol Weight
Weak 1
Medium 3
Strong 9
October 14th, 1908Cubs over Tigers 4 games to 1
Fan Feedback
Poor Farm system
Poor Manager
Poor Coaches
Poor Facilities Cursed
Can’t Hit
Can’t Pitch
Can’t Catch
Can’t win the big game
SUM 3 18 4 1 36
Fault Tree AnalysisAND
The output event occurs if all input events occur.
Simple Parallel Configuration [See Example]
OR
Invasive BP monitoring case