some balanced scorecards namur 10/2010. some balanced scorecards the image of the pa: an impregnable...
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Some balanced scorecards
Namur 10/2010
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Some balanced scorecards
The image of the PA: an impregnable tower or a glass house ?
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The intranet network of the PA: 23 balanced scorecards available to all
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“Refund“ files not yet archived (number)
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“Refund” files not yet archived (continued)
•Legal cases
•Awaiting answer of thecustoms authorities
• Awaiting internal archiving !
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Annual communications… June 2010
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Annual communications… October 2010 !
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Accounts receivable after 4… or 8 years. Payment rate of 50 % !
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Legal files
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Legal files: a slow evolution
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And the audit process: follow-up of the internal audit
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The icing on the cake: the balanced scorecard of all balanced scorecards
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Conclusions / Questions ?