soporte sap para la economia digital

© 2016 SAP SE OR AN SAP AFFILIATE COMPANY. ALL RIGHTS RESERVED. #SAPForum#SAPForum

Bernhard Luecke, Senior Director SAP Product Support

16 de Febrero, 2016

Soporte SAP para la

Economía Digital

© 2016 SAP SE OR AN SAP AFFILIATE COMPANY. ALL RIGHTS RESERVED. #SAPForum

Soporte SAP para la Economía Digital

Anticipación

Aceleración

Colaboración


Agenda

What Product Support Offers

Product Support Social Media Program



• SAP Support Portal -> New Launchpad and Chat

• SAP Community Network

• Knowledge Base Articles.

• Supportability Tools : ANST, PANKS and ST22 Search Notes.


SAP Support BackboneSAP Service Marketplace

SAP Support PortalThe SAP Support Portal is your one stop for all support and service related needs.

• SAP Notes search and incident wizard• SAP software distribution center• Administration of remote connections• License key & requests• SAP service & software catalog• SAP Enterprise Support Academy

https://support.sap.comFor a personal demo,

visit the Support Portal Getting Started page:

https://support.sap.com/portaldemo

Update: A new SAP Support – SAP One Support Launchpad

https://support.sap.com/

https://support.sap.com/portaldemo


SAP One Support Launchpad

• Logon on the SAP Support Portal you can find the SAP ONE

Support Launchpad on the landing page or go directly to

https://launchpad.support.sap.com/.

• Read more about the Launchpad in this blog series:

SAP ONE Support Launchpad: A Revolutionary New Way to

Access Support

SAP ONE Support Launchpad: Important Browser Support

Information

SAP ONE Support Launchpad: Sneak Preview - License Key

Application

Ready to learn more? Click here to watch a brief video to learn about

how the SAP ONE Support Launchpad will benefit your support

experience.

https://support.sap.com/

https://launchpad.support.sap.com/

http://scn.sap.com/community/software-support-and-maintenance/blog/2015/08/18/coming-soon-sap-one-support-launchpad--a-single-access-point-for-all-your-support-needs

http://scn.sap.com/community/software-support-and-maintenance/blog/2015/08/31/sap-one-support-launchpad-important-browser-support-information

http://scn.sap.com/community/software-support-and-maintenance/blog/2015/09/17/sap-one-support-launchpad-sneak-preview--license-key-application

http://sapsupport.info/onesupport/onesupport-launchpad/


Real-Time Support using Chat

SAP is now offering chat support for specific product components. You can

start a chat session with a technical expert when clicking the Create

Incident.

More information in KBA 2213344 – How to start a chat with SAP

Support[video] and SCN blogs CHAT SUPPORT has come to BC-UPG

area!.

https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/sno/ui_entry/entry.htm?param=69765F6D6F64653D3030312669765F7361706E6F7465735F6E756D6265723D3232313333343426

https://scn.sap.com/docs/DOC-67641


SAP Support BackboneKnowledge Support Center

SAP Community Network (SCN)SAP's professional social network, comprises several collaborative communities.

• Discussion forums, blogs & videos

• Quick access to expert advice

• Online trainings• Software downloads

Visit it here:

http://scn.sap.com

http://scn.sap.com/


SAP Support Backbone KBA quality rating

New: Your opportunity to provide us with your feedback on the quality of Knowledge Base ArticlesThey now can include videos to share technical information and how-to tips

Notes – produced by Development team with code corrections

KBA’s – produced mainly by Product Support


Supportability Tools : ANST

Searches SAP Correction notes based on the ABAP trace

This tool will help us to find errors

caused by:

Known bug

Customer Code

Customizing Tables

More information in KBA 1818192 –

FAQ: Automated Note Search Tool.

Before using ANST for the first time,

read note 1909768

For more info, watch this video

Try the new Automated Note Search Tool Training Course at the marketplace.

Just click on the following link: Automated Note Search Tool Training / Demo

https://websmp130.sap-ag.de/sap(bD1lcyZjPTAwMQ==)/bc/bsp/sno/ui_entry/entry.htm?param=69765F6D6F64653D3030312669765F7361706E6F7465735F6E756D6265723D3138313831393226

http://service.sap.com/sap/support/notes/1909768

https://www.youtube.com/watch?v=hggA4wTSNpchttps://www.youtube.com/watch?v=i3_gbe9XyAQ

http://service.sap.com/~sapidb/011000358700000533232013E/index.htm


Supportability Tools : PANKS

Read this blog: Got an error message? The new tool PANKS is there to

help you.

Click here to watch the video

KBA – 2096401 FAQ:

Performance Assistant Notes and

KBAs Search PANKS

http://scn.sap.com/community/abap/blog/2014/11/28/got-an-error-message-the-new-tool-panks-is-here-to-help-you

https://www.youtube.com/watch?v=i3_gbe9XyAQ&feature=player_embedded



Supportability Tools : ST22 Search Notes

Transaction ST22: New icon to automatically search for correction notes.

Find a demo here.

KBA – 2102812 Search for correction Notes in transaction ST22

https://www.youtube.com/watch?v=bQooFgbHQqk


PRODUCT SUPPORT SOCIAL MEDIA PROGRAM


Follow us on Twitter @SAPSupportHelpLike us at SAP Product Support Facebook PageContact us athttp://support.sap.com/call1sap

SAP Product Support in Social Media

http://www.twitter.com/SAPSupportHelp

http://facebook.com/sapproductsupport


Watch our videos at SAP Service & SupportYouTube channel

And see our latest news also at LinkedIn

SAP Product Support in Social Media

https://www.youtube.com/user/SAPSupportInfo

https://www.linkedin.com/grp/home?gid=3913555


Product Support Accounts – 2015 Throwback

Followers

4.127

Tweets

4.886

Retweets

2.326

Mention

s

788 Favorites

3.137

Posts

481

Likes +

shares

6.926

Videos

posted

58

Channel

views

83.396

Members

579

Posts

95

Likes

343

Page

likes

3.172

2015

Subscribers

783

Watch

time

218.152

min



https://www.facebook.com/SapProductSupport

https://www.facebook.com/SapProductSupport






Reporting

We always respond

inquiries publicly and/or

by direct Messages.

We close the conversation

On Social Media channels,

thanking for reaching out.

Closing


Requests

Hi are you able to provide

PAM for SAP Business

Objects 4.2 please

There are multiple reports

That SAP Lumira is down

Cloud.saplumira.com

Would U please check?


SAP Product Support Social Media are good because…

• A good move😉• Keep up the good work.• I enjoy a lot!


Soporte SAP para la Economía Digital

Anticipación

Aceleración

Colaboración


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