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www.sunrisesoftware.com

Datasheet

Sostenuto 4.5

Sostenuto 4.5 features an entirely new 100% web-based userinterface based on the latest web standards, and developedusing the very latest development techniques. The result is theperfect blend of form and substance, providing an attractiveuser experience but without the compromise.

Designed for support agents, the Sostenuto 4.5 user interface

is at home on desktop browsers such as Microsoft Internet

Explorer, Firefox, Google Chrome and Safari, as well as tablet

devices such as the Apple iPad and Google Android devices,

ensuring that wherever you are, and whatever device you

choose, your Sostenuto Service Desk is always available.

A Modern and Attractive User Interface

Sostenuto 4.5 features a new multi-document and tabbed

user interface which greatly improves support staffproductivity ensuring everyone can access important

information quickly and easily. Switching between multiple

incidents or associated records has never been easier, and

the distinctive and individual colouring for individual

processes ensures users always know where they are.

What's new in Sostenuto 4.5?

A vibrant new user interface design thats simplerthan ever to use

New HTML5/CSS3 browser-based user interface forsupport agents with no software to install

Integrated browser spell check facility

Drag and drop attachments from your desktop tothe browser

Full support for tablet devices, such as Apple iPadand Google Android ensuring you can take

Sostenuto with you wherever you go

Support for all modern browsers includingMicrosoftInternet Explorer, Google Chrome,Mozilla Firefoxand Apple Safari

A multi-document user interface allowing manyrecords and tasks to be open and managed at thesame time

User configurable My Sostenuto dashboards and

gadgets ensuring the important data is always

visible through charts, gauges and other key

performance indicators

Innovative web interface delivers powerful

Service Desk software from the desktop to

the tablet - anytime, anywhere...

This attractive new user interface continues to

complement the highly configurable nature of

Sostenuto, interpreting the underpinning Sostenuto

configuration in a way which will be instantly familiar

to experienced Sostenuto users, yet inviting and easy

to grasp for those that are new.

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Using a combination of new techniques Sostenuto 4.5can help to drive and motivate support staff in a moreengaging manner by providing rewards for exceptionaleffort.

Sunrise Headquarters50 Barwell Business Park

Leatherhead Road

Chessington

Surrey KT9 2NY

United Kingdom

T +44 (0) 20 8391 9000

F +44 (0) 20 8391 0404

E welcome@sunrisesoftware.com

Sunrise provides applications which underpin business

processes across its customers organisations. Since 1994, the

company has shaped a robust track record in the areas of IT

Service Management and Customer Service Management with

fully configured applications designed around best practice

guidelines.

Sunrise builds unrivalled flexibility and resilience into its

software, and even more importantly, backs it up with

an exceptional team of highly experienced, bright

individuals who are passionate about helping customers

achieve outstanding results.

About Us

Examples of gamification at work on the ServiceDesk include:

.sunr isesof t ar e.co.uk

www.sun riseso ftware.co .u k

.sunr isesof t ar e.co.uk

@sunrisesoftware

/sunrise-software_216430

/sunrisesoftwareuk

www.sunrisesoftware.com

A Rewarding Experience

Whats more, all badges, challenges and quests are allhighly customisable, allowing organisations to tailor theirreward culture to their own needs

Customer support staff can now gain experience as

they go about their day-to-day support activities and overtime level up through a series of configurableexperience tiers. Users can also earn badges bysatisfying specific criteria, are also free to compete inchallenges against other support staff, for examplecompeting to achieve the highest personal customersatisfaction rating in a week or month, and can viewprogress against others by viewing interactiveleaderboards as challenges progress. Finally Quests aremore complex multi-award badges that only the bravestand most dedicated users are awarded.

Monthly reward for attaining the highest customersatisfaction rating of all participants

Monthly reward for contributing knowledge articlesthat are rated highest by end-users

Reward for achieving the lowest Incident re-openrate over a month

Reward for achieving specific grades for training orfor compiling a wider complementary set of skills

Such a concept is often referred to as "gamification.At the heart of gamification lies a desire to rewardusers for their continued valued contributions, goingabove and beyond the call of duty, ensuringeveryone remains focussed on the business goals ultimately helping to raise the bar of customer service

and increasing productivity and motivation.

For more information on Sostenuto 4.5 please visit www.sunrisesoftware.com,email enquiries@sunrisesoftware.com or call us on 020 8391 9000

By 2014, more than 70 percent ofGlobal 2000 organizations will have atleast one "gamified" application, withgamification positioned to becomea highly significant trend over the next

five years.Gartner