SOUMYA RANJAN BEHERA Hyderabad, India

soumyaranjanbehera1986@gmail.com

+91 7093257807 / +91 9437240343

LinkedIn Profile: Yes

JOB OBJECTIVE

Scaling new heights of success with hard work & dedication and leaving a mark of excellence on each step, seeking a challenging position to utilize my skills and abilities in an esteemed organization that offers security and professional growth while being resourceful, innovative and flexible.

PROFILE SUMMARY

B.Tech. (Information Technology) with 3.2 Years of experience in Technical Support in IT sector Skilled in executing IT projects involving requirement analysis, scheduling, tracking, system study, designing, coding,

testing, de-bugging, documentation and troubleshooting Adept in managing stakeholders with the accountability of informing them on future scenarios, maintaining key relations

with clients by acquiring feedback on critical issues and taking suitable actions to ensure positive experience Well versed with the concepts of HTML, Microsoft Dynamics Ax 2012 Finance module, Repairing Tablets, An innovative, loyal & creative professional with strong communication, interpersonal & negotiation skills

CORE COMPETENCIES

Steering the successful rollout of projects with accountability of defining scope, setting timelines, analysing requirements, prioritising tasks, identifying dependencies and evaluating risks & issues as per pre-set budgets

Looking after desktop / tablet faults, accordingly conducting root-cause analysis and suggesting technical / repair solutions for overcoming the same

Testing & verifying hardware / software to support tablet / desktop peripherals & ensure that they meet specifications / requirements; modifying the existing pieces of equipment to meet special needs of clients

Addressing queries of clients regarding IT applications for troubleshooting problems related to performance tuning & application conflicts; providing technical support for various issues by keeping a close track on recent developments

Serving as hotline escalation point of contact 24*7; managing resources in both deployment & support areas and driving change orders, rollback & error logs for monthly change analysis

Self-motivated, high energy and excellent organizational and follow-up skills a must. Strong analytical approach and sound technical skills, Ability to work with impressive and ill-defined specifications; interest to

know new technologies of my interests.

ORGANISATIONAL EXPERIENCE

Mar’12 till 6th May 2015 HCL Infosystem MEA, Dubai, UAE as Web Developer-Customer Support Engineer

Role: Serving as Desktop Support Engineer & Tablet Repair Engineer (L1 & L2) Handling the authorized service partners across all the countries where the ASP’s for HCL Tablets are available to repair the

tablet and managing the team; checking the logistics for selection of IT software, tracking that TAT should not exceed and providing technical resolution for any problem

Played a key role in making surety of the spare availability and delivery on the right time or checking for the spares stock on hand report and providing the buffer spares forecasting the failure rate based on sales figure & repair volume

Highlights: Stream lined the repair process by forecasting the failure rates and providing the buffer spares, so that the TAT (Turnaround

Time) should not exceed more than 3 days, now ASP’s TAT is not more than 3 days

TRAINING

.NET 3.5 from Abacus Institute, Bhubaneswar, Odisha in 2010 Dynamics AX 2012

Functional Finance

IT SKILLS

Languages: C & C#Tools: Visual Studio 4.0 & Adobe DreamweaverOperating Systems: Windows 7 & XPModules: HTML & Tridion Content CreationDynamics AX 2012Functional : Finance

PROJECTS

Title: HRMSEnvironment: .NET 3.5Period: 04’12-07’12Description: This project involved the storage of all data of employee to be used in different modules like salary,

leave, etc.

Title: etisalat.aeEnvironment: HTML and TridionPeriod: 08’12-11’12Description: This project involved the creation of new HTML pages to update the existing pages in HTML.

Title: MobilityEnvironment: Basic tools used are hardware tools for repairing the tablets & Microsoft Office is used to maintain the

record and report Period: 12’12-till dateDescription: This project involved the repair of faulty tablets in level 1 & 2 and handled the tablets (inward &

outward) in coordination with customers (mail / phone) & partners to fulfil the purchase orders of spares. It included the coordination for repair & logistic activities all over UAE.

EDUCATION

2011 B.Tech. (Information Technology) from Biju Patnaik University of Technology, Orissa with CGPA 6.06/10

PERSONAL DETAILS

Date of Birth: 17th January 1986Languages Known: English, Hindi, and OriyaSkype Name soumyabehera85

DECLARATION

I solemnly declare that the Information given herein is true to the best of my knowledge.

Place: Soumya Ranjan BeheraDate:

Yours faithfully