sounds of data silence jana@naralogics @jeggers
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Sounds of Data Silence [email protected] @jeggers. Perspective on listening. 2.5% correct for listeners. But your brain is amazing!. Exercise 1. - PowerPoint PPT PresentationTRANSCRIPT
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Perspective on listening
• 2.5% correct for listeners
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Exercise 1
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Human curiosity,the urge to know,
is a powerful force and is perhaps the
best secret weaponof all in the struggle to unravel the workings of
the natural world.
Sir Aaron Klug
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Exercise 1:How to be curious
• Take on a different persona
• Relish – don’t rationalize – surprises
• Bring a buddy, but study silently
• Be hyper-curious
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2 ears, 1 mouth
becomes
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Exercise 2:2 eyes, 1 mouthQuickBooks almost never
happened
• Quicken use write-in candidate: “for my business”• They convinced themselves
it was a mistake for years
Where are you sleeping with your eyes open?
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Exercise 3: Walk in Your Data’s Shoes
PTCG/Manhattan Associates: Recommendations for driver to load assignments
1. Know the data source2. Know how different people use
the data3. Know the quality of the data4. Know the objective
Most important: first take off your own shoes!
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Exercise 4: Step Back from Your Data
UPenn & LockMart: Detecting infections and missilesSepsis: #10 leading cause of death, mortality rate is 40%
• Current diagnostic tool: vitals• Innovation: watch vitals and lab
data over time• New diagnostic tool: missile
detection system
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Exercise #5: Add More Weight
Intuit Quickbase:customer retention
• Initial test: # of apps, # of users, usage• Learning: undelighted
customers will leave• Added: app performance
metrics
Once fit, up your game
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Hearing the Sounds of Data’s Silence
1. Be from the Curiosity State2. 2 eyes, 1 mouth3. Walk in your data’s shoes4. Step back from your data5. Add more weight
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