South Cove Community Health Center

Serving with Passion since 1972

Eugene Welch, Executive Director

The Premier Asian Community Health Center of Massachusetts

Our Mission…

South Cove Community Health Center is dedicated to improving the health and well-being of all medically underserved in Massachusetts, with a special focus on Asian Americans. This mission is accomplished by providing high quality, community-based health care and programs, which are accessible, affordable, as well as linguistically and culturally competent for these populations.

華人醫務中心以改善未能得到完善或足夠醫療服務的麻州居民的健康與福利為宗旨，並特別重視麻州亞裔人仕的保健。 本中心提供高品質的社區健康服務和保健活動，讓麻州居民普遍享有切合其語言和文化的服務。

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A Little History…

1972 - We started in a small building on Harrison Avenue in Chinatown where we provided

outreach and referral services.

1976 - South Cove opened its first Medical Clinic at 885 Washington Street as part of the Josiah Quincy Community Center

1994 – South Cove expanded services to 145 South Street, Boston.

1996 – Joint venture with Beth Israel, South Cove opened a clinic at 275 Hancock St, Quincy.

2006 – Relocated from 275 Hancock Street to 435 Hancock Street, Quincy.

2012 – Opened new site at 88 Holmes Street, Quincy.

South Cove Community Health Center was founded by the Chinatown community with a mission to serve the medically under-served Asian population.

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Today We Operate Four Clinic Locations

Boston Campus:

885 Washington Street

145 South Street

Quincy Campus

435 Hancock Street

88 Holmes Street

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Who Are We?

240 Staff Adult Medicine

11 Bilingual Internists 1 Bilingual Nurse

Practitioner 5 Bilingual Nurses

Pediatrics 4 Bilingual Pediatricians 3 Bilingual Nurses

Dental 9 Bilingual Dentists 2 Bilingual Hygienists

OB/Gyn 3 Bilingual

Obstetricians 2 English Only

Obstetricians 1 Bilingual Nurse

Midwife 6 Bilingual Nurses

Behavioral Health 3 Bilingual Psychiatrists 1 Bilingual

Psychologists 2 Bilingual LICSWs

Optometry

3 Bilingual Optometrists

Pharmacy

2 Bilingual Pharmacists, Quincy

340b Contracted Bilingual Pharmacy, Boston

BIDMC Interpreters

11 Interpreters located at BIDMC

BIDMC Cancer Navigator

1 Cancer Navigator located at BIDMC

Other Services

Mammography

Bone Density

Laboratory

Family Planning

WIC

Early Intervention

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Who Are Our Patients?

96% Asian

62% Cantonese Speaking

30% Mandarin Speaking

75% are below 200% of the Poverty Level

56% Female

44% Male

Medical Coverage

65% Masshealth

13% Medicare (inc. SCO)

5% Health Safety Net

17% Other

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Accomplishments of Last 12 Months… 30,320 Patients

176,000 Visits

Opened 340B Pharmacy in Quincy

Joint Commission Certified (5th Time)

Meaningful Use Certified

Level 3 Medical Home Certified

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0

5000

10000

15000

20000

25000

30000

35000

20

0220

0320

0420

0520

0620

0720

0820

0920

1020

1120

1220

1320

1420

1520

1620

1720

18

14,68415,632

16,607

18,44819,803

22,12623,068

23,95825,292

26,51128,245

29,53830,320

31,23032,166

33,13134,125

Year

Pa

tie

nts

Projected Patients / Year

Provider Multi-Services:Internal Medicine, OB/Gyn, Pediatrics, Behavioral Health, Dental, Behavioral Health, WIC Services, Nutritional Services, Mammography Screening, Bone Densitometry. We also deliver approximately 360 babies per year.

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We are open 7 days/week…

On call Nurses during closed hours that speak English, Cantonese, Mandarin and Vietnamese

South Cove Patients are rated top in low Emergency Department Utilizations in State

60/1000 preventable ED visits compared with 438/1000 preventable ED visits for other health centers

South Cove Patients are rated top for lowest cost for Massheath

60% lower than other health center patients.

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Our Total Monthly Volume…

Approximately 14,000 Visits/month Our slowest Month is February – Chinese New Year!!!

10

0

2000

4000

6000

8000

10000

12000

14000

16000

18000

January2014

February2014

March2014

April2014

May2014

June2014

July2014

August2014

September2014

October2014

November2014

December2014

7,1186,310

7,641 7,6898,136 8,002

7,223 7,0267,678

8,279

6,529

7,604

2,040

1,875

2,283 2,2972,308 2,108

2,021 2,208

2,5612,713

2,438

2,373

1,900

1,868

2,117 2,0542,162

1,968

1,806 1,886

2,1272,247

1,757

1,8961,261

1,110

1,334 1,4031,485

1,402

1,404 1,257

1,521

1,717

1,464

1,674896

956

1,106 1,1291,184

1,175

1,104 1,060

1,050

1,145

893

1,054532

568

638 675562

629

702 565

718

733

591

671

35

40

54 5765

61

73 68

53

52

37

35

22

22

24 1427

22

11 25

28

22

22

19

7

20 1929

30

31 36

33

32

33

34

2

11 2

213,825

12,756

15,218 15,33715,958

15,397

14,376 14,133

15,771

16,940

13,742

15,363

NutritionPodiatryNeurologyNoneBehavioralOptometryOb/GynDentalPediatricsAdult

Month

En

cou

nte

rs

Monthly Review

As part of the ACA rollout, South Cove files applications for coverage under the new ACA guidelines (since the online system is in English and Spanish only).

We files approximately 25,000 applications over the last 12 months.

We have 11 Full Time Certified Application Counselors on-site everyday to help our patients.

We provide translational services throughout the application process which includes picking an insurance plan after ACA approval and then choosing a PCP.

The entire application process can take 2-3 visits per applicant.

Accountable Care Act (ACA)

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Patient Referrals

Each month our patients need 2,500 referrals to outside services such as Hospital, Specialist, Imaging.

South Cove has 5 Full Time Referral Specialists that will obtain insurance approval and schedule the appointment for patients.

If the patient needs interpretation services during the appointment, our partner hospitals will also schedule an interpreter to meet with the patient at the time of the appointment.

Each patient will receive a letter with instructions for their appointment written in their own language.

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Hospital Interpreters

South Cove employs 12 Full Time Asian Interpreters at Beth Israel Deaconess Medical Center that meet with Asian speaking patients for interpretation during their appointments.

Interpreters can speak Cantonese, Mandarin, Vietnamese and other languages.

Last year our interpreters translated for over 26,000 patient visits at BIDMC.

Tufts Medical Center also provides interpretation for Asian patients during their appointments. These are assigned internally by the hospital.

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Labor/Baby Delivery Interpreters

South Cove employs three full time interpreters/navigators that help women during their labor and baby delivery.

These staff are paged immediately when one of South Cove’s patients is admitted to the hospital for delivery.

The provide interpretation and assist the patient with all their ancillary needs during the delivery process.

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Cancer Navigators

South Cove’s Foundation sponsors two Cancer Navigators at partner hospitals – BIDMC and Tufts.

These Navigators will meet with Asian patients diagnosed with Cancer and in addition to providing interpreter services, help them understand the entire treatment process and also help them with additional services related to their diagnosis and treatment program.

Last year at Beth Israel Deaconess Medical Center, our navigator helped 175 Asian patients navigate the treatment process.

If you have any questions We are happy to answer them.

Thank You for Giving us the Opportunity to Share

Our Health Center with You.