southwest airlines culture. fortune top ten companies to work for in america pay/ benefits...
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Southwest Airlines Southwest Airlines CultureCulture
FORTUNE Top Ten FORTUNE Top Ten Companies to Work for in Companies to Work for in
AmericaAmerica
FORTUNE Top Ten FORTUNE Top Ten Companies to Work for in Companies to Work for in
AmericaAmerica
Pay/ Benefits Opportunities Job Security Pride in Work and Company Openness / Fairness Camaraderie and Friendliness
Pay/ Benefits Opportunities Job Security Pride in Work and Company Openness / Fairness Camaraderie and Friendliness
Commitment to Our CUSTOMERS
Commitment to Our CUSTOMERS
Low CostsLow Costs
Positively Outrageous Positively Outrageous ServiceService
Growth and ProfitsGrowth and Profits
How We Honor Our How We Honor Our CommitmentCommitment
How We Honor Our How We Honor Our CommitmentCommitment
WE DO THISWE DO THIS
WE GET THIS
Give People the Give People the Freedom Freedom
to be Themselvesto be Themselves
Hire for Attitude,Hire for Attitude,Train for SkillsTrain for Skills
SOUTHWEST AIRLINES PEOPLE PROFILE
SOUTHWEST AIRLINES PEOPLE PROFILE
Customer Focused
Team Player
Self Motivated
Takes Initiative
Open and Flexible to Change
Sense of Humor
Takes Pride in Work
Provide a LearningProvide a LearningEnvironmentEnvironment
Career Development Career Development and Growth and Growth
OpportunitiesOpportunities
Don’t Keep EmployeesDon’t Keep EmployeesWho Don’t Fit the Who Don’t Fit the
CultureCulture
CommunicateCommunicateCommunicateCommunicateCommunicateCommunicate
Avoid ElitismAvoid ElitismKill BureaucracyKill Bureaucracy
Be FlexibleBe FlexibleDo the Right ThingDo the Right Thing
Forgive MistakesForgive Mistakes
Recognize, RewardRecognize, Rewardandand
Everything!Everything!
Encourage People to Encourage People to Act Like OwnersAct Like Owners
SUCCESS IN A SUCCESS IN A “NUTSHELL”“NUTSHELL”
Profitable 35 yearsProfitable 35 years Steady GrowthSteady Growth Conservative Conservative
Balance SheetBalance Sheet Stock PerformanceStock Performance Low Fare LeaderLow Fare Leader Market DominanceMarket Dominance Productive Productive
EmployeesEmployees
Low TurnoverLow Turnover No LayoffsNo Layoffs Triple Crown x 5 Triple Crown x 5 Best Safety Best Safety
RecordRecord Most EmulatedMost Emulated Free to Have FunFree to Have Fun
SOUTHWEST AIRLINES
Lessons Learned in the Job Lessons Learned in the Job SearchSearch
TargetingTargeting Networking within TargetNetworking within Target Identify Culture within TargetIdentify Culture within Target Tenacity/Persistence/PerseveranceTenacity/Persistence/Perseverance
Thank YouThank You
Questions or comments:Questions or comments:Tom MillerTom Miller
(214) 792-5298(214) [email protected]@wnco.com