spec 9 ed 06 may 2014( latest ) (2)

Quality Manual

In compliance with

API SPEC Q1: 9th

EditionISO 9001: 2008

ISO/TS 29001: 2010

AusGroup Singapore PTE LTD36 Tuas Road, Singapore 638505

Website: www.ausgroup.com.sg

AGMS-BIQ-MN-001-SG Rev.1

Quality Manual

In compliance with

API SPEC Q1: 9th EditionISO 9001: 2008

ISO/TS 29001: 2010

REVISION DATE DESCRIPTION

1 15-April-2014 Updated for API Spec Q1 9th Edition

PREPARED BY REVIEWED BY APPROVED BY

Sanjay KhankhojeQuality System Lead

Alvin LimManagement Representative

Mario Durinic General Manager

The Controlled Copy of this document is in electronic format and is stored Network drive ‘ Ausgroup ( T )’ . All hard copies are Uncontrolled unless specifically marked and endorsed by the Management Representative as ‘ Controlled Copy’.


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TABLE OF CONTENTS

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API Q1 8th Ed. API Q1 9th Ed, NEW CLAUSES TITLE DESCRIPTION

MN 0.4 - COMPANY PROFILE

MN 1.0 1.0 SCOPE AND APPLICATIONMN 2.0 2.0 REFERENCES

MN 3.0 3.0 DEFINITIONS AND ABBREVIATIONMN 4.0 4.0 QUALITY MANAGEMENT SYSTEMMN 4.1 4.4.1, 4.2.1, 4.1.4a), 4.1.4b), 6.1, 6.2.3, 5.6.1.1, 5.6.1.6

5.6.1.1 f)General Requirements

MN 4.2 4.4.1a),b),c),d), 4.4.3, 4.4.3a),b),c),d), 4.5 Documentation RequirementsMN 5.0 4.2.1,5.1.5a),b),4.1.2, 4.2.1a),b)4.1.3, 6.5.1 MANAGEMENT MN 5.1 4.2.1, 4.2.1a),b) 4.1.2, 4.1.3,6.5.1 Management CommitmentMN 5.2 4.1.5.2 Customer Focus

MN 5.3 4.1.2, 6.5.1 Quality Policy

MN 5.4 4.1.3, 4.1.3, 4.1.4b),5.11 Planning

MN 5.5 4.2.2, 4.2.3 a), b), d), 4.1.5.1 Responsibility, Authority and CommunicationMN 5.6 6.5.1, 6.5.3, 6.5.2 a),b),c)d),e),f),g),i),j) Management Review

MN 6.0 4.3.1, 6.2.1 RESOURCE MANAGEMENT

MN 6.1 4.3.1, 6.2.1 Provisions of Resources

MN 6.2 4.3.2.1, 4.3.2.2, 4.3.2.3 a),b),c),d),e) Human Resources

MN 6.3 4.3.3 a),b),c) Infrastructures

MN 6.4 4.3.3, 4.3.3 d) Work Environment

MN 7.0 5.0 PRODUCT REALIZATION

MN 7.1 4.1.4 a),b),5.2,5.2 a), b), 4.1.3,5.2 a),f),h),4.4.1d), 4.4.4, 4.3.1 Planning Of Product Realization

MN 7.2 5.1.2 a),b),c), 5.1.3, 5.1.3 a),b),c) Customer Related Processes

MN 7.3 Exclusion Design and Development

MN 7.4 5.6.1.1, 5.6.1.1c),b),d),f), 5.6.1.2 b), i), 5.7.1.5, 5.6.2 a),b),c),d)

Purchasing

MN 7.5 5.7.1.1 a),b),c),d),g),h), 5.7.1.3,5.7.1.5 a),b),c),d),e),f), 5.7.3, 5.7.4, 5.7.5

Product and Service Provision

MN 7.6 5.8, 5.8 a),b),d),e),f),h),5.8.5 Control of Monitoring and Measuring DevicesMN 8.0 6.3 MEASUREMENT, ANALYSIS AND IMPROVEMENT

MN 8.1 6.3 b), 6.1 General

MN 8.2 6.2.1, 6.2.2.1,6.2.2.2,6.2.2.3, 6.2.3,5.7.7.1, 5.7.7.2,5.9, 5.7.7.3

Monitoring And Measurement

MN 8.3 5.10.1, 5.10.1a), b),d),5.10.2 a),c),5.10.15,5.10.13, 5.10.3 a),b),c), 5.10.4

Control of Non-Conforming Product

MN 8.4 6.3, 6.3 a),b),d),e Analysis of Data

MN 8.5 6.1, 6.4.1,6.4.2,6.4.2 a),b),c),d),e),f),6.4.3,6.4.3 b),c),e) Improvements

ANNEX & APPENDIXMN AP-I Master List of Documents - Quality Manual

MN AP-II Quality Plan – Quality Management System

MN AP-III Master List of Documents – Quality Procedures

MN AP-IV Distribution List

MN AP-V Amendment Record


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COMPANY PROFILE

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1.0. COMPANY PROFILE

AusGroup Singapore Pte Ltd (AGS) has been established to meet the needs of the oil and gas

industry in Singapore. Include in the activities of AGS are those of AusGroup Pressure Controls

(APC) which is a wholly owned business unit of AusGroup Singapore Pte Ltd) and together they

form the business entity AusGroup Singapore Pte. Ltd. referred to as AGS henceforth.

AGS has developed and implemented a quality management system to satisfy the contractual

needs of our customers and to improve management of the company. The quality system complies

with the International Standard ISO 9001 and the American Petroleum Institute ANSI / API

Specification Q1, 9th Edition and ISO / TS 29001: 2010

The principal business activity of AGS offers the provision of General Machining, Fabrication, Test and Assembly Services.

Our facilities are easily accessible by either road or sea. The 4114 Sq. meter facility includes

fabrication and testing areas, covered machining and storage areas 4178 Sq. meter.


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SCOPE AND APPLICATION

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1.1 SCOPE

Provision of General Machining, Fabrication, Test and Assembly Services.

1.2 General

The Quality System described in this Quality Manual conforms to the requirements of ISO 9001:2008, API Specification Q1, 9th edition and ISO/TS 29001:2010 standards. The system requirements of this manual are aimed at achieving customer satisfaction by consistently providing conforming products and meeting customer requirements through the application of QMS, continual improvement and prevention of nonconformity.

This document ensures AusGroup Singapore Pte Ltd identifies customer requirements, through all QMS processes to achieve customer satisfaction with a closed-loop “PDCA” methodology.


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1.3 Sequence & Interaction of Quality Management Processes


Management Responsibilities

MN 5.1

ResourceManagement

MN 6.1

Product Realization

MN 7.0

Measure Analyze MN 8.1

Improvement MN 8.1

Set Quality PolicyMN 5.3

Provide Resources

MN 6.1

Planning Quality Plan

MN Appendix-II

Monitor & Measure Product

AGMS-BIQ-ST-007-SGAGMS-BIQ-PR-008-SG

ContinualImprovement

AGMS-BIQ-PR-036-SG

Decide Quality Objectives AGMS-BIQ—FM-212-SG

Provide Training AGMS-PC-ST-015-SG

Review Customer Requirement

AGMS-BDP-PR-010-SG

Monitor & Measure Process, AGMS-COMM-PR-002-GL,

AGMS-BIQ-PR-038-SG, AGMS-BIQ-PR-040-SG, AGMS-BIQ-PR-009-SG

Corrective Action AGMS-BIQ-PR-

037-SG

Responsibility, Authority &

Communication, AGMS-BIQ-PR-030-SG

Evaluate Infrastructure,

Space, Building & Maint.

AGMS-PC-ST-015-SG

Production & AGMS-MF-PR-

025-SG PlanningControl of Nom-Confirming

Product (CAR/PAR for Process) Customer

Complaints, AGMS-BIQ-PR-040-SG, AGMS-BIQ-PR-

039-SG

Preventive Action AGMS-BIQ-PR-

039-SG

Procure Raw AGMS-COMM-PR-

001-SGEnvironment & Health Act 2006

Management AGMS-BIQ-PR-009-

SG

Verify Goods AGMS-BIQ-ST-007

-SG

Customer Satisfaction Survey, AGMS-BDP-PR-

016-SG

Preservation & Storage AGMS-COMM-

PR-003-SG

Manufacturing AGMS-MF-PR-001-

SG

Packing / Delivery AGMS-COMM-PR-018-SG

Analysis of Data AGMS-BIQ-PR-026-

SG

PLAN DO CHECK ACT

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1.4 APPLICATION

The technical Specification defines the quality management system for product and service supply organizations for the petroleum, petrochemical and natural gas industries.

Design and Development, Clause 7.3 is considered for exclusions.

All other processes of the international standard are applicable to AusGroup Singapore Pte. Ltd. The Quality Management System established satisfies the full requirements of ISO 9001, API Spec Q1, and ISO/ TS 29001 standards.

1.5 CONTROL

This Manual is prepared and issued by the Management Representative and approved by the General Manager prior to its publication and controlled distribution electronically.

1.6 CONTINUOUS IMPROVEMENT METHODOLOGY

The methodology known as "Plan-Do-Check-Act" (PDCA) is applied to all processes. PDCA can be briefly described as follows:

Plan: Establish the objectives and processes necessary to deliver results in accordance with customer requirements and the organization's policies.

Do: Implement the processes.

Check: Monitor and measure processes and product against policies, objectives and requirements for the product and report the results.

Act: Take actions to continually improve process performance.


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REFERENCES

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1.1 REFERENCE DOCUMENTS

1.2 INTERNATIONAL QUALITY STANDARDS

ISO 9001:2008 Quality Management Systems Requirements

ISO 9000:2005 Quality Management Systems Fundamentals and Vocabulary

ISO 9004:2000 Quality Management Systems Guidelines for Performance Improvements

API Spec Q1 9th Edition Specification for Quality Programs for the Petroleum, Petrochemical andNatural Gas

Industry

ISO / TS 29001 Petroleum, Petrochemical and Natural Gas Industries – Sector Specific Quality Management Systems Requirements for Product And Service Supply Organizations

1.3 AUSGROUP SINGAPORE PTE LTD QMS DOCUMENTS

Quality Manual

Quality Procedures Manual

Work Instructions Manual

1.4 PRODUCT SPECIFICATIONS

API Spec 6A Specification for Wellhead and Christmas Tree Equipment

API Spec 16 A Specifications for Drill through Equipment

API Spec 16 C Specifications for Choke and Kill Systems

API Spec 16 R Specification for Marine Drilling Riser Couplings

API Spec 16 F Specification for Marine Drilling Riser Equipment

API 1104 Standard for Welding Pipelines and Related Facilities

API 5L Specification for Line Pipe

API 5CT Specification for Casing and Tubing

ASME IX Specification for Welding and Brazing Qualifications

NACE MR 0175 Materials for Use in H2S-containing Environments in Oil and Gas Production

1.5 LEGAL, GOVERNMENT, STATUTORY REGULATION ACTS

Factories Act (Chapter 104), Workplace Safety and Health Act 2006


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TERMS, DEFINITIONS AND ABBREVIATIONS

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3.1 TERMS & DEFINITIONS

3.1.1 Acceptance Criteria Specified limits of acceptability applied to process or product characteristics.

3.1.2 Acceptance Inspection Demonstration through monitoring or measurement that the product complies with specified requirements.

3.1.3 API Spec Q1 API Specification Q1, 9th Edition Quality Programs

3.1.4 Calibration Comparison and adjustment to a standard of known accuracy and making any needed adjustment (s).

3.1.5 Collection Process of obtaining, assembling, and / or organizing applicable information with the intent of meeting the applicable requirements.

3.1.6 Compliance Act or process of satisfying the legal and other applicable requirements of a regulation or regulatory

3.1.7 Continual Improvement Recurring activity to increase the ability to fulfill requirements

3.1.8 Control feature Organization’s documented method to perform an activity under controlled conditions to achieve conformity to specified requirements.

3.1.9 Corrective Action Actions to eliminate the cause of a detected nonconformity or other undesirable situation

3.1.10 Critical That deemed by the organization, product specification, or customer as mandatory, indispensable or essential, needed for a stated purpose or task, and requiring specific action.

3.1.11 Customer Satisfaction Customer’s perception of the degree to which the customer’s requirements have been fulfilled

3.1.12 Definition The definitions of ISO 9000, API Spec Q1 and ISO/TS 29001 apply to this manual.

3.1.13 Delivery Point in time and physical location at which the agreed transfer of ownership takes place.

3.1.14 DAC Defined limits placed or characteristics of materials, products, or services established by the organization, customer, and / or applicable specifications to achieve conformity to the product design.

3.1.15 Design validation Process of proving a design by testing to demonstrate conformity of the product to design requirements.

3.1.16 Design verification Process of examining the results of design and development output to determine Conformity with specified requirements.

3.1.17 Field nonconformity Product nonconformity that is detected after delivery or use has started

3.1.18 First article Representative sample of a product, component, or output from a process used to verify that prescribed activities have satisfied the requirements as specified by the organization.

3.1.19 ISO 9001 ISO 9001:2008 Quality Management System.

3.1.20 ISO /TS 29001 ISO /TS 29001:2010 Quality Management System.


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3.1.21 KPI Quantifiable measure that an organization uses to gauge or compare performance.

3.1.22 Legal requirement Obligation imposed on an organization, including those that are statutory or regulatory.

3.1.23 Management Person or group of people, as defined by the organization, who directs and controls all or part of a facility, location, department, or other function; has the fiscal responsibility for the organization, and is accountable for ensuring compliance with legal and other applicable requirements.

3.1.24 MAC Defined limits placed on characteristics of materials, products, and services established by the organization to achieve conformity to the manufacturing or servicing requirements.

3.1.25 Nonconformity Non-fulfillment of a requirement

3.1.26 Outsource Function or process that is performed by an external supplier on behalf of the organization.

3.1.27 Preventive Action Actions to eliminate the cause of a potential nonconformity or other undesirable potential situation

3.1.28 Preventive maintenance Planned action to minimize the likelihood of equipment failure and unscheduled interruptions.

3.1.29 Procedure Organization’s documented method for performing an activity under controlled conditions to achieve conformity to specified requirements.

3.1.30 Quality Degree to which a set of inherent characteristics fulfills requirements.

3.1.31 Quality Policy Overall quality intentions and direction of an organization related to quality, as formally expressed by top management.

3.1.32 Quality Objective Something sought, or aimed for, related to quality.

3.1.33 Risk Situation or circumstance that has both a likelihood of occurring and a potentially negative consequence.

3.1.34 Service Performance of an activity by one function or organization for another.

3.1.35 Servicing Product maintenance, adjustment, repair, and / or onsite installation when installation is required by applicable product specifications.

3.1.36 T e n d e r Offer made by an organization in response to an invitation to provide a product.

3.1.37 Top Management Person or group of people who directs and controls an organization at the highest level


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3.2 ABBREVIATIONS

The key abbreviations used in this Quality Manual are listed below :

API American Petroleum Institute

ASME American Society of Mechanical Engineers

BS British Standard

CAR Corrective Action Request

CCR Customer Complaints Report

DAC Design Acceptance Criteria

EHS Environment, Health and Safety

GM General Manager

HR Human Resources

IQA Internal Quality Audit

ISO International Organization for StandardizationKPI Key Performance Indicator

MAC Manufacturing Acceptance Criteria

MOC Management of Change

MPS Manufacturing Process Specification

MR Management Representative

NCR Non-Conformity Report PAR

Preventive Action Request

PCP Process Control Plan

PDCA Plan, Do, Check, Act

QA Quality Assurance

QAP Quality Activity Plan

QC Quality Control

QL Quality Plan

MN Quality Manual

QMS Quality Management System

PR Quality Procedure

SPEC Specification

ITP Inspection and Test Plan

TS Technical Specification

WI Work Instruction


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QUALITY MANAGEMENT SYSTEM

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4.1 QUALITY MANAGEMENT SYSTEM

4.2 GENERAL REQUIREMENTS

4.2.1 AusGroup Singapore P t e . Ltd. Shall establish, document, implement and maintain a Quality Management System in accordance with the requirements of ISO 9001, API Spec Q1 and ISO/TS 29001 standards. The company shall define and manage processes necessary to ensure compliance of products and services to customer requirements and necessary for the implementation of the aforesaid standards.

4.2.2 The Quality System described in this Manual shall be designed to ensure that the products and services provided by AusGroup Singapore Pte. Ltd. consistently meets and continually improves its effectiveness with respect to the requirements of the international standards ISO 9001, API Spec Q1 and ISO/TS 29001 standards.

4.2.3 The management of AusGroup Singapore Pte. Ltd shall;

a) Determine the processes needed for the quality management system and their application throughout the organization.

b) Determine the sequence and interaction of these processes and implement measures to continually improve its effectiveness as well as efficiency.

c) Determine criteria and methods needed to ensure that both the operation and control of processes is effective; monitor, measure, collect data on them where applicable and analyse these processes to determine the satisfactory performance of the organisation.

d) Ensure the availability of resources and information necessary to support the operation and monitoring of these processes.

e) Implement actions necessary to achieve planned results and continual improvement of these processes.

Identify and control ‘ outsourced processes’ that affect conformity of AusGroup products

with requirements. The type and extent of control on outsourced processes are detailed

under the relevant Quality Procedures, Quality Plans and Work Instructions.

f) Identification of legal, and other applicable requirement which are needed to achieve product conformity.

4.2.4 An “outsourced process” is a process that the company needs for its quality management system and chooses to have it performed by an external party.

4.2.5 Ensuring control over outsourced processes does not absolve the company of the responsibility of conformity to all customers, statutory and regulatory requirements. The type and extent of control to be applied to the outsourced process can be influenced by factors such as :

a) The potential impact of the outsourced process on the organization’s capability to provide product that conforms to requirements.

b) The degree to which the control of the process is shared.

b) The capability of achieving the necessary control through the application of purchasing processes.


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4.2.6 The Quality Management System of AusGroup Singapore Pt. Ltd. shall include processes for management activities, provision of resources, product realization and measurement, analysis and improvement. A list of procedures governing the processes shall be identified under section AP-I of this manual and maintained under the Quality Procedures Manual.

4.2.7 For outsourced processes and / or services, AusGroup Singapore Pte. Ltd. shall maintain responsibility for product conformance to specified requirements when processes are outsourced.

4.2.8 Quality processes in AusGroup Singapore Pte Ltd will have two main business processes. The business process overview and process map are as follows:

BUSINESS PROCESS OVERFLOW

Core Processes

Estimation Production Repair

Support Processes

Fab. Machining Project QA / QC

Logistics HR ProjectQMS / MR

Control


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4.2.2.1 System Interaction Map


System Interaction Map

Decline – beyond scope

Raw material availability

Purchasing

Raw material receiving

Raw material storageRaw material issue

Supplier selection

Control of nonconforming product procedure

Corrective action,

preventive action &

Continual improvement

procedure

Enquiry review

Marketing

Quotation

Order/amendments

Order review

Order acceptance

Verify raw material

Manufacture

Final Inspection

Packing / storing

Invoicing / release documents

Delivery

Customer feedback

Measureable quality objectives are set by management to ensure key processes are under control and supporting the goals of the quality policy

Inspection

Inspection & testing of equipment procedure

Management review procedure

Control of Document procedure

Control of Record procedure

Internal Audit procedure

SYSTEM SUPPORT / RESOURCESAssets, Work Environment, Administration Engineering, Maintenance, Staff, Information

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Requirements


RequirementsComplaintsSatisfactionFeedback

Q.C

SUPPLIER

BUSINESS PROCESSES

RequirementsMaterial Supplier rating

Material &Necessary information

Maintenance

Training needsCompetency & skill requirementsEffectiveness Feedback

Training

CUSTOMER SALES / CUSTOMER SUPPORT

Purchase & Receiving

Production

Breakdown Information

Service

Customer Requirements & ComplaintsFeedback Test Report

MaterialFeedback

Dispatch Quality Control

Provision of Training

Samples for

testing

Service

Calibration

(Out sourced)Equipment

Dispatch information &

test results

Test

report

MIS ReportManagement

Processes

Flow of information

Flow of material

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Management processes

Management Review

CAPA & Continual Improvement

Business Processes

MarketingPurchaseProductionQuality ControlDispatch

MaintenanceCalibrationTraining

Resource Planning

Internal Quality Audit

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4.2 DOCUMENTATION REQUIREMENTS

4.2.1 GENERAL REQUIREMENTS

4.2.1.1 Policy

It is the policy of AusGroup Singapore Pte Ltd to define the documentation, including the relevant records, needed to establish, implement and maintain the Quality Management System and to support the effective and efficient operation of the company’s processes.

4.2.1.2 Requirements

The nature and extent of the Quality System documentation shall be such that it satisfies the contractual, statutory and regulatory requirements, and the needs and expectations of customers and other interested parties. Documentation may be in any form or type of medium, suitable to the needs of the organisation.AusGroup Singapore Quality Management System documentation shall include the following:

a) Documented statement of Quality Policy and Quality Objectives

b) Quality Manual

c) Documented procedures and records required by the quality management system standards

d) Process flowchart, contract documents, legal regulations, standards & specifications and any other documents including records determined by AusGroup to ensure the effective planning, operation and control of its processes

e) Records related to this QMS

f) Identification of legal, and other applicable requirements to which the organization claims compliance which are needed to achieve product conformity.

g) Identification of processes require validation

4.2.1.3 Documentation Structure

AusGroup Quality System is documented in this manual as the following structure:

1. Quality Manual2. Quality Procedures3. Work Instructions4. Quality Records


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The Quality Manual lays down the plan and speci f ies all basic areas of activity that must be addressed. It defines the policies and objectives of the Quality System and reasons WHY the organisation wants to ensure quality of products/services to meet customer's requirements.

The Quality Procedures contains the procedures for activities or processes identified as essential for the implementation of the Quality Management System. It describes WHAT and WHO of the work carried out in specific areas and the sequence and interaction of processes to ensure conformity of product and service.

All procedures referenced within this specification shall be established, documented, implemented, and maintained for continued suitability.

The Work Instructions deals with HOW the organisation executes the specific tasks in greater details. It describes the operating practices and controls kept over process activities.

AusGroup Quality Management System satisfies the requirements of ISO 9001, API Spec Q1 and ISO/TS 29001 standards, while adhering to customer's quality requirements that form part of Total Quality Management.

4.2.1.4 List of Quality System Procedures

The related quality system procedures are mentioned in each section of this Quality Manual.

The Appendix-I at the end of this Quality Manual tabulates the list of quality procedures developed by AusGroup to maintain its Quality Management System in accordance with the requirements of ISO9001, API Spec Q1, and ISO/TS 29001 standards.

4.2.1.5 Related Documentation

MN 001 Quality Manual

MN 5.3 Quality Policy

AGMS-BIQ-FM-212-SG Quality Objectives

AGMS-BIQ-PR-009-SG Control of Documents

AGMS-BIQ-ST-006-SG Control of Records

AGMS-BIQ-ST-001-SG Quality Audits Procedure

AGMS-BIQ-PR-040-SG Control of Non-Conforming Product

AGMS-BIQ-PR-037-SG Corrective Action

AGMS-BIQ-PR-039-SG Preventive Action

4.2.2 QUALITY MANUAL

4.2.2.1 Responsibility

The Top Management at AusGroup Singapore Pte. Ltd is responsible for the preparation and maintenance of the Quality Manual.

The Quality Manual, Quality Procedures and Work Instructions described in MN 4.1 shall be reviewed by the Management Representative and approved by Department Heads or General Manager prior to distribution for use.


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4.2.2.2 Requirements

The Quality Manual includes;

a) Scope of the Quality Management System, including details of and justification for exclusions

b) Reference to system procedures including process flow

c) Description of the clauses of the QMS and their interaction

d) The processes that require validation are welding, NDE, heat treatment and painting

e) The AusGroup addresses in this Quality Manual each specific requirement of ISO 9001, API Spec Q1 and ISO/TS 29001 standards including the supplemental requirements.


This Manual.

4.2.3 CONTROL OF DOCUMENTS

4.2.3.1 Policy

It is the policy of AusGroup to establish and maintain procedures to review, approve and effectively control all documents in compliance with the requirements of ISO 9001, API Spec Q1 and ISO/TS 29001 standards.

4.2.3.2 Method and Responsibility

All personnel within the company are responsible for ensuring that the document and data being referred to are of current revision.

The Management Representative is responsible for ensuring that the Quality Manual, Quality Procedures and Work Instructions are properly reviewed, approved for adequacy prior to issue.

The respective Department Heads are responsible for ensuring that all operational documents and data including those in the form of electronic and other media are properly processed, approved for adequacy prior to issue and well maintained.

The Management Representative and Department Heads shall ensure documents are reviewed and updated as necessary and reapprove when needed, relevant versions of applicable documents are available at points of use and they remain legible and readily identifiable.

All procedures referenced within ISO 9001, API Spec Q1 and ISO/TS 29001 standards shall be established, documented, implemented, and maintained for continued suitability. Procedures, Work instructions, and forms required by Quality Management System shall be controlled.

Changes to documents and their current revision status are identified. All changes to the documentation of Quality System are reviewed and approved by the same functions that performed the original review.


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Local Statutory Regulations, International and National Standards, Technical Specifications including ISO Standards and API standards shall be controlled and maintained by the MR. Documents from external sources such as those from AusGroup ‘other facilities and customers shall be identified and their distribution controlled.

Only the latest revisions are kept on the network system. Superseded revision of Quality System documents are identified as “OBSOLETE” and to prevent the unintended use of obsolete documents, and to apply suitable identification to them if they are retained for any purpose.

To ensure that document of external origin determined by the organization to be necessary for the planning and operation of the quality management system are identified and their distribution controlled.

A Master List shall be used to identify the documents maintained as part of the Quality Management System, and their current revision status.


AGMS-BIQ-PR-001-GL Guidelines for Preparation of Quality Management System

AGMS-BIQ-PR-009-SG Control of Documents Procedure MN- AP-I Master List of Document - Quality Procedures

4.2.4 CONTROL OF RECORDS

4.2.4.1 Policy

It is the policy o f the company t h a t records shall be maintained to demonstrate conformance to requirements and as evidence of the effective operation of quality system.


Records established to provide evidence of conformity to requirements and of the effective operation of the quality management system shall be controlled.

Records, including those originating from outsourced activities shall be established and controlled to provide evidence of conformity to requirements and the organization’s Quality Management System.

It is the responsibility of every Department Head to maintain a system for the legible, identification, storage, filing, indexing, protection, retrieval, retention time and disposition of records.

Computer storage media can be used as a means for maintaining filing systems as long as the necessary staff and security aspects are taken into account. All records must be made easily available for authorised inspection.

Records shall remain legible, readily identifiable and retrievable.

The Master List of Records shall identify the function responsible for the collection and maintenance of records – Attachment 6 , Table of Records, Reviewers, Retention, Procedure AGMS-BIQ-ST-006-SG for Control of Records.Records shall be retained for not less than the period of time specified by the industry standard or five years, whichever is longer for the effective operation of the QMS.


AGMS-BIQ-ST-006-SG Control of Records Procedure


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MANAGEMENT RESPONSIBILITY

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5.1 MANAGEMENT RESPONSIBILITY

5.1.1 MANAGEMENT COMMITMENT

Top Management of AusGroup Singapore Pte.Ltd demonstrates its commitment to the development and implementation of the Quality Management System and continually improving its effectiveness by :

a) Communicating to the organization the importance of meeting customer, legal, statutory and other applicable requirements

b) Establishing the quality policy, communicating to all employees the awareness of the policy to enhance the profitability of the company

c) Ensuring that quality objectives are established including key performance indicator for use in data analysis

d) Conducting management reviews

e) Ensuring the availability of necessary resources

.


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5.2 CUSTOMER FOCUS

The Top Management at AusGroup Singapore Pte. Ltd, determines customer needs and expectations and translates them into applicable customer requirements. The Top Management ensures customer requirements are communicated throughout the organisation and efforts are focused on process improvement, to enhance customer satisfaction.

In order to satisfy customer needs and expectations, the Top Management of AusGroup shall:

a) Understand the needs and expectations of its customers, including those of potential

customers

b) Determine key product/service characteristics for its customers

c) Conduct customer satisfaction survey and identify opportunities, weaknesses and future competitive advantage.

Record and analyse any feedback from customers for continual improvement.

.

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5.3 QUALITY POLICY

Quality Policy

ObjectiveAusGroup is committed to providing quality of service to our clients and our distinguishing factor starts with our people.We strive to develop a competent and highly motivated workforce that is united in delivering performance excellence. Our prime objective is to provide products and services efficiently, that are technically innovative, defect free and on time.The AusGroup Management System (AGMS) is certified to Australian and International Standard ISO 9001 and ourpersonnel comply with the requirements of our documented processes but also continually seek ways to improve its effectiveness.The AGMS is available to all personnel via the company Intranet and delivered via structured induction and training programs. The effectiveness of the AGMS is reviewed by auditing and a systematic review of performance data and the identification and implementation of improvement opportunities.

StrategiesTo implement this policy AusGroup will:• Maintain an effective management system in accordance with ISO9001, designed to meet the needs of project and contract requirements;• Provide competent resources to ensure work carried out by AusGroup and its subsidiaries shall comply with statutory and regulatory requirements, standards, codes, certification and contractual requirements;• Ensure Subcontractors and Suppliers are selected and approved based on assessment of competence and capability;• Coordinate inspection and testing requirements in accordance with identified specifications and regulatory requirements; and• Ensure compliance with documented deliverable obligations.

This Corporate Quality Policy establishes the framework and authority upon which AusGroup bases its management practices.

ApplicationThis policy is applicable to all AusGroup personnel, contractors and visitors engaged in activities under AusGroup controlled sites.The CEO and Managing Director of AusGroup is accountable to the Board of Directors for ensuring that this policy is implemented in its entirety. This policy will be reviewed every two years.

Stuart KennyCEO & Managing DirectorOctober 2013


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5.4 PLANNING

5.4.1 Quality Objectives

Top management of AusGroup Singapore Pte Ltd shall establish Quality Objectives at each applicable function and level within the organisation. Quality Objectives shall consist of controlling various process parameters maintained by the various functions at different levels. The Quality Objectives shall be measurable and consistent with the Quality Policy.

The records of the Quality Objective parameters shall be reviewed by the Department Heads to identify adverse quality trends for corrective and preventive actions.

Quality Objectives shall include those needed to meet requirements of Oil States (Asia) products, services and processes as well as customer requirements.

Quality Objectives will be subjected to management review, to ensure its continuing suitability and improvement in meeting the Quality Policy.

Each Department Head shall ensure that the Quality Objectives are understood, communicated, implemented and maintained at all levels of the department.

5.4.2 Quality Management System Planning

Top management of AusGroup Singapore Pte Ltd defines the processes and resources needed to achieve Quality Objectives and to meet customer requirements.

Planning should take the following into consideration:

a) Processes required in the Quality System

b) Realisation processes and resources needed

c) Needs and expectations of the customers to achieve desired results

d) Meets the requirements of ISO 9001, API Spec Q1 and ISO/TS 29001

standards e) Meets the statutory and regulatory requirements

f) Verification activities, criteria for acceptability,

and g) Quality records

Planning ensures that changes to Quality Management System are conducted in a controlled manner and that the integrity of Quality Management System is maintained during such changes.

5.4.3 Quality Risk Management

The organization shall maintain a documented procedure to identify and control risk associated with impact on delivery and quality of product. The procedure shall identify the techniques, tools and their application for risk identification, assessment, and mitigation.

Risk assessment associated with product delivery shall include:

a) Facility / equipment availability and maintenance

b) Supplier performance and material availability/supply

Risk assessment associated with product quality shall include, as

applicable c) Delivery of nonconforming product

d) Availability of competent personnel

Records of risk assessment and management including actions taken shall be maintained.


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5.4.4 Contingency Plan

AusGroup Singapore Pte Ltd shall maintain a documented procedure for contingency planning needed to address risk associated with impact on delivery and quality of product.

Contingency planning shall be based on assessed risks and output shall be documented and communicated to the relevant personnel, and updated as required.

The contingency plan shall include, at a minimum;

a) Actions required in response to significant risk scenarios to mitigate effects of disruptive incidents;

b) Identification and assignment of responsibilities and authorities

c) Internal and external communication controls

5.4.5 Management of Change

AusGroup Singapore Pte Ltd shall maintain a process for Management of Change (MOC) to ensure that the integrity of the quality management system is maintained when changes to the quality management system are planned and implemented. For the management of change, the OSI Asia shall identify the potential risks associated with the change and any required approvals prior to the introduction of such changes.

AusGroup Singapore Pte Ltd shall use the MOC process for any of the following that may negatively impact the quality of the product including;

a) Changes in the organizational structure

b) Changes in key or essential personnel

c) Changes in critical suppliersd) Changes to the management system procedures, including changes resulting from

corrective and preventive actions

MOC Notification

The AusGroup Singapore shall notify relevant personnel, including the customer when required by contract, of the change and residual or new risk due to changes that have either been initiated by the organization or requested by the customer.

The organization shall maintain records of MOC ativities.

5.4.6 Related Documentation

AGMS-BIQ-PR-041-SG Quality Risk Assessment PlanAGMS-BIQ-PR-042-SG Contingency Plan Procedure

AGMS-BIQ-PR-043-SG Management of Change Procedure


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5.5 RESPONSIBILITY, AUTHORITY AND COMMUNICATION

5.5.1 Responsibility and Authority

The roles, responsibility and authority of key personnel who manage, perform and verify work affecting quality are defined in the organization chart, job descriptions, related quality procedures and work instructions.Top management of AusGroup Singapore Pte Ltd considers successful operation of the quality system to be the responsibility of all personnel whose work can affect the quality of products and services provided to customers.

AusGroup Singapore Pte Ltd shall maintain Organization Chart and it shall be updated by HR function as appropriate to reflect the changes.

The reference list of the personnel / position within the organization is listed in QM 5.5.1.0 and the roles, responsibilities and authorities are maintained in according to the list.

5.5.2 Management Representative

Currently, the Quality Manager has been appointed as the Management Representative (MR) of AusGroup Singapore Pte Ltd by Top Management, a member of the organization’s management who, irrespective of other responsibilities, shall have responsibility and authority that for ensuring that the requirements of ISO 9001, API Spec Q1 and ISO/TS 29001 standards are implemented and maintained.

Responsibility and authority of the management representative are:a) Ensuring that processes needed for the quality management system are established,

implemented and maintained,b) Reporting to top management on the performance of the quality management system and any

need for improvement, and

c) Ensuring initiation of action (s) to minimise the likelihood of occurrence of nonconformities; and

d) Ensuring the promotion of awareness of customer requirements throughout the

organisation.

MR is responsible not only for the implementation and maintenance of the quality system within the company but also for the liaison with external parties on matters relating to the Oil States Industries (Asia) Pte. Ltd ISO 9001, API Spec Q1 and ISO/TS 29001 Quality Management System.

5.5.3 Internal Communication

AusGroup Singapore Pte Ltd shall establish and maintain procedures for internal communication within organisation regarding the effectiveness of Quality Management System.

Purpose of internal communication is to raise awareness of the quality policy, objectives and customer, legal, and other applicable requirements at relevant functions within the organisation.

Communication within the organisation, related to Quality System shall be the responsibility of the management team.

AusGroup Singapore Pte Ltd shall communicate the results of analysis of data at relevant levels and functions within the organization as identified in annual Management Review Meeting.Internal Communication with AusGroup Singapore Pte Ltd staff shall be through such media as Internet, e-mail, circulars and notice board etc.


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ROLES, RESPONSIBILITY AND AUTHORITY

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5.5.1.0 List of Organization Personnel

The following is the list of personnel / position within the organization. The roles, responsibilities and authorities of the personnel within the organization maintained in accordance the list in Procedure AGMS-BIQ-PR-030-SG.

General Manager Operations Manager Business Development Manager Supply Chain Manager Project Manager Project Controls Manager Asst. Project Manager Sr. Project Engineer Project Engineer Fabrication Shop Manager Machine Shop Manager Maintenance Supervisor Quality Manager Welding EngineerFinancial Controller HR ManagerHSE Manager Quality System LeadQA Engineer QC InspectorNDT Inspector Asst. QA EngineerQC Charge hand – Machine Shop QC Charge hand - Project


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5.6 MANAGEMENT REVIEW

5.6.1 General

AusGroup Singapore Pte Ltd , Quality Management System in compliance with ISO 9001, API Spec Q1 and ISO/TS 29001 shall be reviewed minimum once annually by the management team consisting of the General Manager, Operations Manager, Management Representative and Department Heads and other key personnel within the organisation.

The Management Review meeting shall be convened by the Management Representative, and chaired by the General Manager. An agenda will be prepared for the review and minutes of the review shall be distributed to the Management Team Members and relevant personnel for the necessary action.

The review of the QMS is to ensure its continuing suitability, adequacy and effectiveness and monitoring of Quality Objectives. The review shall include assessing opportunities for improvement and the need for changes to the QMS, including quality policy and quality objectives. The Management Representative shall maintain records of the Management Review.

5.6.2 Review Input

The input to management review shall include the information as below;

a) Effectiveness of actions resulting from previous management reviews

b) Results of auditsc) Changes that could affect the quality management system, including changes to legal and

other applicable requirements (such as industry standards);

d) Analysis of customer satisfaction, including customer feedback

e) Process performance

f) Results of risk assessment

g) Status of corrective and preventive actions

h) Analysis of supplier performancei) Review of the analysis of product conformity, including nonconformities identified after

delivery or use

j) Recommendations for improvement.

5.6.3 Review Output

The output from the management review shall include any decisions and actions related to;

a) Any required changes to the processes and any decisions and actions

b) Improvement of the effectiveness of the quality management system and its processes

c) Improvement of product related to customer requirements

d) Resource needs

e) Top management shall review and approve the output of management reviews


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Management reviews shall be documented and records of these reviews shall be maintained. Key personnel of the organisation are responsible for reviewing the minutes to ensure that corrective actions resulting from the meeting are carried out promptly.


AGMS-BIQ-PR-009-SG Control of Documents

AGMS-BIQ-ST-006-SG Control of Records

AGMS-PC-ST-015-SG Training Procedure

AGMS-BIQ-PR-030-SG Responsibility and Authority

MN 5.5.2 Management Representative

MN 6.1 Provision of Resources

AGMS-BIQ-PR-004-GL Management Review


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RESOURCE MANAGEMENT

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6.1 RESOURCE MANAGEMENT

6.2 Provision of Resources

AusGroup Singapore Pte Ltd shall ensure customer’s needs are satisfied at all times. The General Manager shall be responsible to provide adequate resources and assigning qualified personnel to all activities. Resources include both personnel and equipment.

The requirements for verification activities are identified and documented in the relevant procedures and instructions. Personnel performing management tasks, verification and other activities shall be equipped with adequate resources and training prior to taking up the task. The minimum qualification/experience requirements for all personnel have been documented by Human Resource dept.

AusGroup Singapore Pte Ltd. shall determine and provide the resources needed to :

a) Implement and maintain the quality management system and continually improve its effectiveness, and

b) Enhance customer satisfaction by meeting customer requirements.

Such resources are applied to the managing of organisation’s processes and projects.


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6.2 HUMAN RESOURCES

6.2.1 General

It is the policy of the AusGroup Singapore Pte Ltd to select and assign personnel performing work affecting conformity to product requirements shall be competent on the basis of appropriate education, training, skills and experience.

AusGroup Singapore Pte Ltd aware that conformity to products and services requirements can be affected directly or indirectly by personnel performing task within the quality management system.

6.2.2 Competence, Training and Awareness

a) Supervisors in consultation with the Department Head shall determine the necessary competence for personnel performing work affecting conformity to product and service requirements, and record them in the appraisal form.

b) The Department Head where applicable, shall provide training or take other actions to achieve the necessary competence are met with and reviewed.

c) It is the responsibility of the HR Manager to ensure that the necessary training, education and other actions are carried out in accordance with the training needs identified and training plans.

d) Training requirements shall provide for Quality Management System training and for job training of personnel.

e) The frequency and content of training shall be documented in the training plan.

f) It is the responsibility of the Department Head to evaluate the effectiveness of the training provided to the employee, as applicable.

g) AusGroup Singapore Pte Ltd shall ensure employees are aware of the relevance and importance of their activities and how they contribute to the achievement of the Quality Objectives. The extent of their awareness is measured in appraisal form.

h) Employees are informed about the consequences to customer of non-conformity to quality requirements.

i) Customer specified training and / or customer provided training, when required, will include in the training program.

Records of education, training, skill and experience are maintained by the HR Manager


AGMS-PC-ST-015-SG Training Procedure


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RESOURCE MANAGEMENT

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6.3 INFRASTRUCTURE

6.3.1 General

AusGroup Singapore Pte Ltd shall determine, provide and maintains the infrastructure needed to achieve conformity to product requirements.

The infrastructure includes resources such as workplace, tools and equipment, supporting services, such as communication or information systems and transport facilities.

AusGroup Singapore Pte Ltd shall maintain a documented procedure for the establishment of preventive maintenance for equipment used in product realization the procedure shall identify requirements for:

a) Type of equipment to be maintained

b) Frequency and

c) Responsible personnel

The AusGroup Singapore Pte Ltd also emphasizes on the maintenance and improvement of infrastructure such as equipment, hardware and software, so as to ensure continuing process capability.

Records of preventive maintenance of equipment shall be maintained.

6.3.2 Responsibility

The General Manager / Operations Manager is responsible for the introduction and approval of new equipment to the AusGroup as and when required.

The Operations Manager and Maintenance Supervisor are responsible for the proper maintenance of plant equipment to ensure the uninterrupted availability of machines for meeting customer needs.


AGMS-MF-PR-023-SG Maintenance Processes


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6.4 WORK ENVIRONMENT

6.4.1 General

AusGroup Singapore Pte Ltd has defined and implemented workplace human health, environmental, safety and physical factors of the work environment, needed to achieve conformity of product.

AusGroup Singapore Pte Ltd shall ensure that the work environment has a positive influence on motivation, satisfaction and performance of employees, in order to enhance the profitability of the organisation.

AusGroup Singapore Pte Ltd recognizes that the work environment relates to those conditions under which work is performed including physical, environmental and other factors, such as noise, temperature, humidity, lighting or weather. Work environment also includes maintaining its premises in a state of order, cleanliness and repair consistent with the product and manufacturing process needs.


The Top Management is responsible for providing a healthy and safe working environment in the work place. In addition, he should provide safety rules and guidance including the use of protective equipment if necessary.

If applicable, the Department Manager shall ensure the working environment meets the requirements stated in the relevant Legislation Acts.


• The Factory Act (Chapter 104)

• The Employment Act (Chapter 122)

• The Factories (Noise) Regulations 1996

• Fire Safety Act (Chapter 109A)

• Environmental Pollution Control Act 1999

• Workplace Safety and Health Act (Chapter 104)

• Control of Vectors and Pesticides Act (Chapter 59)

• OHSAS 18001 Safety Management System

• ISO 14001 Environmental Management System


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PRODUCT REALIZATION

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7.1 PRODUCT REALIZATION

7.2 PLANNING OF PRODUCT REALIZATION

7.2.1 General

AusGroup Singapore Pte Ltd shall for identify, plan and develop the processes and documents needed for product realization in consistent with the requirements of the other processes of the quality management system. In planning process the following criteria shall address:

a) Required resources and work environment management

b) Product and customer specified requirementsc) Legal and other applicable requirements

d) Contingencies based on risk assessment

e) Design and development requirementsf) Required verification, validation, monitoring, measurement, inspection, and test activities

specific to the product and the criteria for product acceptance; and

g) Management of change (MOC) and

h) Records needed to provide evidence that the product realization processes meet requirements

The output of planning shall be documented and updated as changes occur. The plans shall be maintained in a structure suitable for the method of operations.


It is the responsibility of the Operations Manager, Quality Manager, and Project Manager to plan the required output of processes and the necessary inputs and activities required, for the effective and efficient achievement. The Project Manager or his designate shall prepare the Process Flow documents for the production of products and services provided to the customer.

7.2.3 Quality Plan

The Quality Plan shall be formulated based on the following guidelines:

a) Quality objectives and requirements for the productb) The need to establish processes and documents to provide resources specific to the products and services

c) Required verification, validation, monitoring, measurement, inspection and test criteria.

d) Customer requirements for final product acceptancee) Personnel and operational resources required achieving the quality of products and services provided

f) Records needed to provide evidence

The Quality Plan shall be reviewed and revised when new or additional requirements are specified including any changes brought about by new technologies, customer requirements, quality concepts, market strategies, and social or environment conditions.


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7.2.4 Product Quality Plan

When required by contract, Ausgroup shall develop a product quality plan that specifies the processes of the quality management system (including the product realization processes and the resources to be applied to a product.

The product quality plan required by contract shall address each of the following as a minimum:

a) Description of the product to be manufactured;b) Required processes and documentation, including required inspections, tests, and

records, for conformance with requirements;

c) Identification and reference to control of outsourced activities;d) Identification of each procedure, specification or other document referenced or used

in each activity

e) Identification of the required hold, witness, monitor and document review

points.

The Product Quality Plans and any revisions to them shall be documented and approved to ensure customer requirements are met. These product quality plans and any revisions shall be communicated to the customer.

7.2.5 External Documents in Product Realization

AusGroup Singapore Pte Ltd shall identify, distribute, and control of documents of external origin required by the quality management system.

When API product or other external specification requirements, including addenda, errata, and updates, are used in the design or manufacture of the product, the organization shall maintain a documented procedure for the integration of these requirements into the product realization process and any other affected processes.

Documents of external origin shall be controlled to ensure that the relevant versions are used and maintained.


Use of External Documents in Product Realization, AGMS-BIQ-PR-044-SG Rev.0

MN AP-II Quality Plan - Quality Management System


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7.2 CUSTOMER RELATED PROCESSES

7.2.1 Determination of Requirements Related to the Product

7.2.1.1 Policy

It is the policy of AusGroup Singapore Pte Ltd to evaluate the requirements relative to the product and service to ensure that AusGroup has the resources and ability to meet the customer requirements.

7.2.1.2 Responsibility

Upon receipt of orders from customer the Project Manager, shall determine the requirements with the following considerations:

a) Customer stated requirements including delivery and post-delivery activities.

b) Requirements essential for product, to be specified by AusGroupc) Requirements not stated by the customer but essential for product to be fit for

intended use, where known.

d) Legal, Statutory and other applicable requirements to the product.

e) Any additional requirements considered necessary by AusGroup

Post-delivery activities include, for example, actions under warranty provisions, contractual obligations such as maintenance services, and supplementary services such as recycling or final disposal.


AGMS-BIQ-PR-011-SG Legal and Regulatory Requirements

AGMS- BDP-PR-010-SG Estimation Processes / Contract Review

AGMS-BIQ-PR-044-SG Repair / Re-Manufacture Processes

AGMS-BIQ-PR-041-SG Quality Risk Management Plan procedure

AGMS-BIQ-PR-042-SG Contingency Plan Procedure


7.2.2 Review of Requirements Related to the Product and Service

7.2.2.1 Policy

It is the policy of AusGroup Singapore Pte Ltd to review customer requirements including any changes requested, before committing to supply a product or service to the customer.

7.2.2.2 Review Activities

The review activities include submission of tenders, acceptance of orders or contracts, acceptance of changes to contracts or orders. This is to ensure that:

a. Product requirements are identified and defined. b. Contract or order requirements differing from those previously expressed are resolved.


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The Estimation Department and Project Department shall maintain records of the results of the review and actions arising from the review.

Where the customer provides no documented statement of requirement, the customer requirements shall be confirmed by AusGroup, before acceptance of order.

Where contract or product requirements are changed, the organisation shall ensure that the relevant documents are amended and that the relevant personnel are made aware of the changes.

In situations, such as verbal orders, a formal review is impractical for each order. Instead of review, the details of discussion and points agreed shall be recorded and maintained in the Contract order file, by the Estimation Personnel.

Records of the results of the review, including resulting actions, shall be maintained.


AGMS- BDP-PR-010-SG Estimation Processes / Contract Review

AGMS-BIQ-PR-044-SG Repair / Re-Manufacture Processes

AGMS-BIQ-PR-041-SG Quality Risk Management Plan Procedure

AGMS-BIQ-PR-042-SG Contingency Plan Procedure


7.2.3 Customer Communication (External)

7.2.3.1 Policy

It is the policy of AusGroup Singapore Pte Ltd to maintain effective communication with external organisation including customers to ensure the requirements are understood throughout the contract execution and product realization for enhancing customer satisfaction.

7.2.3.2 Communication Activities

AusGroup Singapore Pte Ltd shall put in place effective arrangements that support communications in key areas relating to :

a. Provision of product information including availability of product specification, product application and product data sheet etc.

b. Enquiries, contracts or order handling, including amendments.

c. Customer feedback, including customer complaints on good and adverse performance.

d. AusGroup Singapore Pte Ltd shall provide quality plans and / or inspection test plan as required by customer’s contract and amend subsequent changes to those plans where necessary, and shall communicate to customer / relevant external organization as applicable.


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7.3 DESIGN AND DEVELOPMENT

Design and Development, Clause 7.3 is considered as exclusions in the Quality Manual of AusGroup Singapore Pte. Ltd’s Scope.


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7.4 PURCHASING

7.4.1 Purchasing Process

7.4.1.1 Purchasing Procedure

AusGroup Singapore Pte Ltd’s purchasing policy is to ensure that all purchased products and services directly related to the quality of final products, conform to specified purchase requirements.

The type and extent of control applied to the supplier and the purchased product shall be dependent upon the effect of the purchased product and/or services on subsequent product realisation or the final product.

Documented procedure to ensure that purchased products or outsourced activities conform to specified requirements. The procedure shall address:

a) Determination of the criticality of the activities or products as they are applicable to conformance to product or customer specifications;

b) AusGroup evaluates and selects suppliers based on their ability to supply product and/or services in accordance with the specified requirements.

c) Type and extent of control applied to the supplier based on the criticality of the product or activity;

d) The company shall purchase quality critical goods and services from suppliers that have been assessed and approved for inclusion in the ‘approved vendor list’.

e) Criteria for selection, evaluation and re-evaluation of suppliers are established in purchasing procedure AGMS-COMM-PR-001-GL

f) Results of the evaluation and subsequent follow-up actions are recorded.

g) Type and extent of control to be applied to outsourced activities.

h) AusGroup shall maintain a list of approved suppliers and scope of their approval.

7.4.1.2 Supplier Evaluation for Critical Purchase

For purchase of critical products, components, or activities, the criteria for the initial evaluation of suppliers by shall be site – specific for each supplier and shall include the following:

a) Inspection of supplier final product by the organisation at supplier’s

facility.

b) Inspection of supplier final product by the organisation upon delivery.

c) Surveillance of supplier’s conformance to the organisation’s purchasing requirements.

d) Verification by the organisation that the supplier’s quality management system conforms to an internationally recognised quality management system standard/technical specification.

e) Assessment of the supplier to ensure its capability to meet the organization’s purchasing requirements by:


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I. Performing an on-site evaluation of relevant activities; or

II. Performing first article inspection to ensure conformance to stated requirements; orIII. Identifying how the supplied product conforms to stated requirements when

limited by proprietary, legal and / or contractual arrangements.

7.4.1.3 Supplier Evaluation for Non-critical Purchase

For purchase of noncritical products, components, or activities that impact product realization or the final product, the criteria for evaluation of suppliers shall meet the requirements to satisfy one or more of the following:

a) Verification that the supplier’s quality management system conforms to the quality system requirements specified for suppliers by organization; or

b) Assessment of the supplier to meet purchasing requirements; or

c) Assessment of the product upon delivery or activity upon completion.

7.4.1.4 Supplier Re-Evaluation

AusGroup Singapore Pte Ltd’s shall re-evaluative all suppliers of both critical

a n d noncritical purchase per the requirements of sections 7.4.1.2 and 7.5.1.3 of this manual,

when the re-evaluation is deemed necessary.Records of the results of all evaluations and any necessary actions arising from the evaluations shall be maintained.

7.4.1.5 Supplier for Outsourcing

Where the company chooses to outsource special processes, such as NDE, Blasting / Painting and Heat Treatment, the Company shall require that the vendor should comply with the requirements of relevant sections of API Spec Q1 standards and AusGroup Singapore’s quality specifications and procedures.

Records of outsourcing activity shall be maintained.

7.4.1.6 Related Documentations

Cutech ( Vendor ) NDT Procedures & Inspection Reports

Tuboscope ( Vendor ) NDT Procedures & Inspection Reports

7.4.2 Purchasing Information

Purchasing is carried out in accordance with AGMS-COMM-PR-001-SG Purchasing Procedure, ensuring that the details provided for specifying the product or service includes the following:

a) Requirements for approval of product, procedures, processes and equipment.Applicable version of specifications, drawings, process requirements, inspection instructions, traceability, and other relevant technical data.

b) Requirements for qualification of personnel.

c) Quality management system requirements.


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The Company ensures that purchase requirements are checked prior to issuing to suppliers.

The company shall document its purchasing information to the supplier and shall describe the product to be purchased, including where appropriate: i) the type, class, grade or other precise identification.

ii) the title or other positive identification, and applicable issues of specifications, drawings,

process requirements, inspection instructions, acceptance criteria and other relevant technical data.

7.4.3 Verification of Purchased Product

All incoming purchased materials shall be checked by the Requester, Store Personnel, QC Inspector to ensure that goods are in good condition. Quality critical materials and services which form part of Company’s end product shall be checked by QC Inspector/ QC Engineer as per Inspection Processes Procedure – AGMS-BIQ-ST-007-SG, to ensure they are in accordance with order specifications.

Where specified in the contract, personnel from AusGroup , the customer or his representative, or an authorised agent shall verify at source, the products or services that are provided by the Supplier, for ensuring conformity to requirements. In such cases, the AusGroup shall specify the intended verification arrangements and method of product release in the purchasing documents.

The verification of purchased product shall establish the method to perform an activity under control conditions to achieve conformity to specified requirements.

AusGroup shall maintain records of verification activities.


AGMS-COMM-PR-002-SG Purchasing Procedure.

AGMS-BIQ-ST-007-SG Inspections, Examinations and Testing


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7.5 PRODUCTION AND SERVICE PROVISION

7.5.1 Control of Production and Service Provision

7.5.1.1 Control of Production

AusGroup Singapore Pte Ltd shall ensure the production (Manufacture) processes, which directly affect product quality, are carried out under controlled conditions.

AusGroup Singapore shall establish control features that describe the control of production performed and shall plan for the production operations to be carried out under controlled conditions through:

a) The availability of information that describes the characteristics of the product, (customer instructions) ;

b) Implementation of the product quality plan, when applicable;

c) Ensuring design requirements and related changes are satisfied, when applicable;

d) The availability of work instructions in the form of route sheets.

e) The availability and use of monitoring and measuring equipment, (calibrated instruments, gauges, measuring equipment etc.);

f) Process control documents such as route sheets, work instructions, quality procedures,

etc.

g) The implementation of monitoring and measurement;

h) The implementation of product release, delivery and post-delivery activities. (final inspection & testing).

7.5.1.2 Control of Service

The provision applies to Repair / Re-Manufacture and services of Repair / Re-Manufacture processes, which directly affect product quality are carried out under controlled conditions.

AusGroup Singapore shall establish control features that describe the control of service performed and shall plan for the production operations to be carried out under controlled conditions through:

a) review and implementation of organization, customer- specific, product servicing, and other servicing requirements;

b) the availability and use of suitable servicing, testing, monitoring, and measurement equipment;

c) the availability of work instructions, when applicable;

d) ensuring identification and traceability requirements are maintained throughout the servicing process;

e) the implementation of monitoring and measurement activities; and

f) Process control documents, and

g) Requirements for release of the product that was serviced.


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7.5.1.3 Process Controls

Process controls shall be documented in route sheets, checklists or other types of control features and shall include requirements for verifying compliance with quality plans, control features, and reference standards / codes.

The process control documents shall include or reference instructions, workmanship and acceptance criteria for processes, tests, inspections, and customer’s inspection hold or witness points.

Process controls shall be documented in route sheets, checklists or other types of control features and shall include requirements for verifying compliance with quality plans, control features, and reference standards / codes. The process control documents shall include or reference instructions, workmanship and acceptance criteria for processes, tests, inspections, and customer’s inspection hold or witness points.

7.5.1.4 Product Realization Capability

AusGroup Singapore shall develop and maintain documentation that includes but is not limited to product realization plans and records of review / verification, validation, monitoring, measurement, inspection and test activities, including criteria for product acceptance that demonstrates the capability to satisfy specified product and / or servicing requirements.


AGMS-BIQ-PR-012-SG Project Planning Processes

AGMS-MF-PR-025-SG Manufacturing Processes

AGMS-BIQ-PR-044-SG Repair / Re-Manufacture ProcessesAGMS-BIQ-PR-013-SG Control of Welding Operations

AGMS-BIQ-PR-019-SG Logistics Processes / Customer Property

AGMS-MF-PR-023-SG Maintenance ProcessesAGMS-BIQ-PR-008-SG Control of Monitoring and Measuring Equipment

7.5.2 Validation of Processes

AusGroup shall validate any processes for production and service provision where the resulting output cannot be verified by subsequent monitoring or measurement. This includes processes where deficiencies become apparent only after the product is in use or the service has been delivered. (Special processes).

Heat Treatment, Blasting / Painting and NDE activities shall be considered as Special Processes. Validation shall demonstrate the ability of these processes to achieve planned results.

AusGroup shall establish arrangements for these processes that include the following :

a) Required equipment

b) Qualification of personnel

c) Use of specific methods, procedures including identified operating

parameters

d) Identification of acceptance criteria

e) Requirements for records

f) Revalidation, as appropriate

g) Defined criteria and approval of the processes


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The organization shall validate those processes identified by the applicable product specification as requiring validation. If these processes are not identified, or there is no product specification involved, the processes requiring validation shall include, as a minimum, nondestructive examination, welding and heat treating, if applicable to the product.

7.5.2.1 Special Processes

Heat Treatment, Blasting & Painting, and NDE activities shall be considered as Special Processes. Welding processes shall be carried out as per AGMS-BIQ-PR-013-SG , Control of Welding Operations Procedure. Welding procedure qualification, welder qualification shall be carried out as per the requirements of this procedure.

Heat Treatment shall be carried out as Out sourced process from Sub – contractor. Heat Treatment Charts shall serve as permanent records for the effectiveness of the process.

NDE activities shall be carried out as Out sourced process from Sub – contractor. NDE activities. All NDE activities shall have reports.

Blasting and Painting shall be carried out as Out sourced process from Sub – contractor. Inspection Reports shall serve as permanent records.


AGMS-BIQ-PR-013-SG Control of Welding Processes

AGMS-BIQ-ST-007-SG Inspections, Examinations and Testing AGMS-BIQ-PR-008-SG Control of Monitoring and Measuring Equipment AGMS-BIQ-MN-003-SG Calibration

7.5.3 Identification and Traceability

Materials, parts, products or equipment used for production or repair, servicing shall be identifiable at all stages of production or repair, installation against the required specifications. The product is identified with respect to monitoring and measurement requirements throughout product realization, in such a way that it can be traced to its related quality or inspection records. The unique identification of the product – Heat No., Job No. shall be controlled and maintain the records.

Product Identification and Traceability, Inspection Status Procedure, AGMS-BIQ-ST-005-SG is established for ensuring products are identifiable to their Job No. , Heat No. from receipt, during all stages of repair, delivery as required by the customer, and the applicable product specifications.

Identification and marking of completed assemblies are normally in accordance with the contractual requirements. Each completed assembly is assigned a unique Job number that is traceable to the Documentation Report.

7.5.3.1 Identification and Traceability - Maintenance & Replacement

The products shall be marked with Job Number. If physical marking is impractical due to size or finish, original identification can be maintained on the products and traceability is accomplished through the PSS ( Process Sequence Sheet ) / Route Sheet.


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If the marking or identification is required to be removed temporarily during processing or handling, measures shall be taken to ensure that identification and traceability marks, and records are restored or replaced as soon as the processes are completed.

7.5.3.2 Product Status

Status of products, including component parts shall be identified from Receiving through Final Inspection and Testing, shall ensure that it meets requirements of Product. The product for which identification cannot be established shall be documented as non-conforming material or is authorized under Concession.


AGMS-BIQ-ST-005-SG Product Identification , Traceability and Inspection / Test StatusAGMS-BIQ-ST-006-SG Control of Records Procedure.

7.5.4 Customer Property

It is the policy of the Company that where applicable, all products, i.e. hardware or software, supplied by the customers will be identified, verified, protected and safeguarded for use or incorporation into the product.

While under its control the company shall exercise due care in the handling and use of customer property. If any customer property is lost, damaged or otherwise found to be unsuitable for use, this shall be reported to the customer and records maintained. Customer property can be intellectual property and personal data.

AusGroup Singapore Pte Ltd shall handle customer property in accordance with the requirements of ISO 9001, API Spec Q1 and ISO/TS 29001 standards as described in the procedures AGMS-BIQ-ST-005-SG, Product Identification , Traceability and Inspection Status, AGMS-BIQ-PR-044-SG, Repair / Re-Manufacture Processes procedure, for the verification, storage, maintenance and control.


AGMS-BIQ-ST-005-SG Product Identification , Traceability and Inspections / Test StatusAGMS-BIQ-PR-044-SG Repair / Re-Manufacture Processes. AGMS-BIQ-PR-019-SG Logistics Processes

7.5.5 Preservation of Product

AusGroup Singapore Pte Ltd shall preserve the product during internal processing and delivery of the product to intended destination in order to maintain conformity to requirements. As applicable, the preservation shall include the identification, handling, packaging, storage and protection does not affect its conformity with requirements. This also applies to parts or components of a product.

Logistics Processes Procedure, AGMS-BIQ-PR-019-SG, describes the methods employed by AusGroup to preserve the conformity of product.


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7.5.5.1 Storage and Assessment

AusGroup Singapore Pte Ltd shall identify the requirements for storage and assessment. Company shall use designated storage areas or stock rooms to prevent damage or deterioration of product, pending use or delivery.In order to detect deterioration, the condition of product or constituent parts in stock shall be assessed at specified intervals identified by the procedure. The interval shall be appropriate to the products or constituent parts being assessed.

The principle of FIFO (First In First Out) is practiced on products like welding consumables, rubber products.

Records of the results of assessment shall be maintained


AGMS-BIQ-PR-019-SG Logistics Processes.

7.6 CONTROL OF MONITORING AND MEASURING EQUIPMENT

7.6.1 Policy

It is the policy of AusGroup Singapore Pte Ltd that the calibration of measuring and test equipment, used for verification and testing, are carried out periodically. This is to ensure that the measuring and measuring equipment needed to provide evidence of conformity of product to determined requirements.

7.6.1.1 Control of Monitoring and Measuring Equipments

QC personnel of AusGroup Singapore shall establish processes to ensure that monitoring and measurement are carried out and in such a way that is consistent with the monitoring and measurement requirements.

The procedure shall include requirements for the specific equipment type that addresses:

a) Unique identifier

b) Calibration status

c) Equipment traceability to international or national measurement standards; where no such standards exist, the basis used for calibration or verification shall be recorded.

d) Frequency of calibration, at specific intervals or prior to use.

e) Calibration or verification method, including adjustments and re- adjustments, as necessary:

f) Acceptance criteria

f) Control of equipment identified as out-of-calibration in order to prevent unintended use

h) When the equipment is found to be out of calibration, an assessment of the validity of previous measurements and actions to be taken on the equipment and product, including maintaining records and evidence of notification to the customer, if suspect product has been shipped.


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Control of Monitoring and Measuring Equipment Procedure, AGMS-BIQ-PR-008-SG establishes the method to control, calibrate and maintain monitoring and measuring equipment. The control features include equipment type, unique identification, location, frequency of check, check method and acceptance criteria

When used in the monitoring and measurement of specified requirements, the ability of computer software to satisfy the intended application shall be confirmed. This shall be undertaken prior to initial use and re-confirmed as necessary

7.6.2 Environmental Conditions

The AusGroup shall ensure that the environmental conditions are suitable for the calibrations, inspections, measurements and test being carried out.

Records of the calibration/verification activity for all selected gauges, measuring and test equipment, needed to provide evidence of conformity of product to determined requirements, including employee and customer owned equipment shall include :

a) Be calibrated or verified, or both, against measurement standards

b) Have the calibration status identifiable by the user for the activities being performed at all times

c) Safeguarded from adjustments that would invalidate the measurement result or the calibration status

d) Be protected from damage and deterioration during handling, maintenance and storage

e) Be used under environmental conditions that are suitable for calibrations, inspections, measurements and tests being carried out.

Also, the records shall include as applicable;

a) Revision following engineering changes.

b) Any out-of-specification readings as received for calibration / verification

c) An assessment of the impact of out-of-specification condition.

d) Notification to the customer if suspect product or material has been shipped.

When used in the testing, monitoring, or measurement of specified requirements, the ability of computer software to satisfy the intended application shall be confirmed prior to initial use and reconfirmed as necessary.

When the equipment is provided from a source external to the organization, including third party, proprietary, employee- and customer – owned equipment, it shall verify that the equipment is suitable and provide evidence of conformity to the requirements of this section.

AusGroup Singapore shall maintain an Excel sheet in Computer of the required testing, measurement, and monitoring equipment used to determine product conformity to requirements that includes a unique identification, specific to each piece of equipment.

The calibration of all the monitoring and measuring devices that require calibration are carried out both in-house and sub-contract vendors.

Records of the results of calibration and verification shall be maintained.



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8.1 MEASUREMENT, ANALYSIS AND IMPROVEMENT

8.1.1 GENERAL

It is the policy of AusGroup Singapore Pte Ltd to identify the overall aims of measurement, analysis and improvement to :

a) To demonstrate conformity to product specified requirements.

b) To ensure conformity of the QMS to the requirements of ISO 9001, API Spec Q1 and ISO/TS 29001 standards.

c) Continually improve the effectiveness of the QMS such that AusGroup‘s capability to consistently meet customer requirements is enhanced.

Based on the review of QMS planning and product realization planning, AusGroup will implement monitoring, measurement and improvement processes in accordance with the requirements of sub- clause 8.2 to 8.5. This shall include determination of applicable methods, including statistical techniques, and extent of their use.

AusGroup will identify parameters and measurement methods to determine the progress made in meeting quality objectives and also evaluate the need to monitor any parameters based on customer satisfaction data.

The effectiveness of measures implemented is periodically evaluated.

Related Documentation

AGMS-BIQ- PR-038-SG Customer Complaints

AGMS-BIQ-ST-001-SG Quality AuditsAGMS-BIQ-ST-007-SG Inspections, Examinations and Testing AGMS-BIQ-PR-040-SG Control of Non-conforming Product AGMS-BIQ-PR-036-SG Continual ImprovementAGMS-BIQ-PR-037-SG Corrective Action

AGMS-BIQ-PR-039-SG Preventive Action


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8.2 MONITORING AND MEASUREMENT

8.2.1 Customer Satisfaction

It is the intention of AusGroup Singapore Pte Ltd to gather and use information, to establish customer views, of the extent to which their requirements have been fulfilled, thus providing an indirect measure of the performance of the Quality Management System.

The procedure shall address the frequency of measurement, obtaining customer feedback,key performance indicators (KPIs), and other information that the organization uses to determine whether the organization has satisfied customers in meeting identified requirements.

AusGroup shall monitor inputs such as customer satisfaction surveys, customer complaints, customer feed backs, compliments, and warranty claims etc. to evaluate the levels of both satisfaction and dissatisfaction, since the absence of one does not necessarily imply the presence of the other.

The output data shall be analyzed to determine improvement opportunities. They serve as input for setting Quality Policy and Management Review.

AusGroup shall use “Customer Performance Survey” method to monitor information relating to customer perception, on whether the company has met customer requirements.

Records of the result of customer satisfaction information shall be maintained.

NOTE: Monitoring customer perception can include obtaining input from sources such as customer satisfaction surveys, customer data on delivered product quality, user opinion surveys, lost business analysis, compliments or warranty claims.

8.2.2 Internal Audit

8.2.2.1 Policy

It is the policy of AusGroup Singapore Pte Ltd to ensure that a comprehensive system of planned and documented Internal Audits is carried out to verify whether activities comply with planned arrangements and to determine the effectiveness of the Quality Management System.


The Management Representative is responsible for establishing audit programme /schedule based on the status and importance of the activities to be audited, as well as the results of previous audits. He shall carry out planning and co-ordination of Internal Audits, which are conducted at least annually.

The audit criteria, scope, frequency and methods of audit shall be formulated to ensure overall conformity of the QMS. Checklists may be used for guidance, during audit.

Only competent and appropriately trained personnel working in AusGroup and familiar with the QMS and audit process shall be allowed to participate in the audit. He shall be independent and shall not be the person who performed or directly supervised the activities being audited. The selection of auditors and conduct of audits shall ensure objectivity and impartially of the audit process.


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A documented procedure shall be established to define the responsibilities and requirements for planning and conducting audits, establishing records and recording results.

Where non-conformance is found in a section, the respective Department Head shall be responsible for taking timely corrective action. Response times for submission of an action plan to address detected non-conformities shall be identified.

Outsourced activities that impact the quality of the product and that are performed at the organization’s facility shall be included as part of the internal audit of AusGroup Singapore.

All processes of the quality management system required to meet the ISO 9001, API Spec. Q1 and ISO / TS 29001 standards shall be audited prior to claiming conformance to the requirements of this specification.

8.2.2.3 Response Times

Response times for addressing detected nonconformities for submission of an action plan shall be identified.

The relevant staff shall investigate and determine the root cause of the problem. They shall propose on the CAR form (AGMS-BIQ-FM-115-SG ) , the Corrective / Preventive action that is needed to eliminate the cause of Non-conformity , including changes in Quality System documents , and return it to MR by the date ( 2 weeks from date of initiating CAR ).

8.2.2.4 Reporting and Follow-up

The internal auditor shall report the findings of every internal audit to the relevant Department Head with copies to the Management Representative.

Follow-up activities shall include the verification of the actions taken and the reporting of verification results. All follow-up results are to be filed together with the report in a master file maintained by the Management Representative.


AGMS-BIQ-ST-001-SG Quality Audits AGMS-BIQ-PR-036-SG Continual Improvement AGMS-BIQ-PR-037-SG Corrective Action AGMS-BIQ-PR-039-SG Preventive Action

8.2.3 Monitoring and Measurement of Processes

8.2.3.1 Policy

AusGroup shall apply suitable methods for monitoring and where applicable, measurement of the Quality Management System processes to demonstrate the ability of the processes to achieve planned results.

8.2.3.2 Method

Measurements of process performance shall cover the needs and expectations of interested parties in a balanced manner. Waste reduction, Cost allocation and reduction, Effectiveness and Efficiency of the company’s people, Cycle time or throughput are some of the process performance measurements adopted by the company.


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Measurement and monitoring methods shall include Internal Audits, Customer Satisfaction Survey, Evaluation of Supplier’s Performance, and Product Non-Conformance. The resulting data shall be analysed to detect trends and confirm the ability of the processes to achieve planned results.

When planned results are not achieved, correction and corrective action shall be taken, as appropriate, to ensure conformity of the product.

Records of effective dates of process changes shall be maintained.

NOTE: When determining suitable methods, AusGroup shall consider the type and extent of monitoring or measurement appropriate to each process in relation to their impact on the conformity to product requirements and on the effectiveness of the quality management system.


MN AP II - Appendix Qu ality PlanAGMS-COMM-PR-002-SG Purchasing Procedure. AGMS-BIQ- PR-038-SG Customer ComplaintsAGMS-BIQ-ST-001-SG Quality AuditsAGMS-BIQ-PR-040-SG Control of Non-conforming ProductAGMS-BIQ-PR-036-SG Continual Improvement AGMS-BIQ-PR-037-SG Corrective Action AGMS-BIQ-PR-039-SG Preventive Action

8.2.4 Monitoring and Measurement of Product

8.2.4.1 Policy

AusGroup Singapore shall apply suitable methods for measurement and monitoring of the characteristics of the product and services, to verify that requirements for the product and service are met at appropriate stages of the product or service realisation process.

8.2.4.2 Method and Inspection Process

Quality Plans and Route Sheets shall establish and specify the measurement requirements (including acceptance criteria) for the products. Initial Inspection, In-Process Inspection and Final Inspection and Testing shall be carried out in accordance with AGMS-BIQ-ST-007-SG, Inspections and Examinations.

Only the QC Staff or Qualified persons, independent of those who performed or directly supervised the production of the materials or products, shall perform final acceptance and product release.

Evidence of implementation of required measurement & monitoring and conformance to the acceptance criteria, is recorded. Records indicate the authority responsible for release of product or service for delivery to the customer.

Personnel other than those who performed or directly supervised the production of the product shall perform final acceptance inspection at planned stages of the product realization process.

The all final inspection and testing shall be performed in accordance with the product quality plan or inspection test plan or route sheet / PSS and /or documented procedures to validate and document conformity of the finished product to the specified requirements.

Product release and service delivery shall not proceed until all specified activities have been satisfactorily completed and the related documentation is available, reviewed and accepted.

Records of required inspection and testing shall be maintained per documented procedures


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8.3 CONTROL OF NON-CONFORMING PRODUCT

8.3.1 Policy

It is the policy of AusGroup Singapore Pte Ltd to establish and maintain a procedure for the identification and control of non-conforming products and services.

8.3.2 Non-Conforming Purchased Products

For non-conforming purchased products discovered during incoming inspection by the QC Inspector / QC Charge hand or requester, the rejected goods shall be isolated. A Non-Conformity Report (NCR) shall be raised on such goods and await review and disposal.

8.3.3 Non-Conforming Products (Defective)

In the event that in-process / finished products are found to be defective, the QC personnel is responsible for ensuring the proper identification and segregation of the non-conforming

products.Non-Conformity Report (NCR) will be generated.

The Quality Manger is responsible for the disposition of such non-conforming products.

For returned shipment due to technical or manufacturing faults, the QC/QA Engineer is responsible

for the investigation of the problems in accordance with the AGMS-BIQ-PR-040-SG – Control of Non- Conforming Product Procedure.

Where it is not possible to correct the non-conformity, the products may be disposed of, after consultation with the customer concerned, by the Quality Manager / Operations Manager.

8.3.3.1 Customer Notification

AusGroup Singapore Pte Ltd shall ensure that only product that meets requirement or is authorised under concession is delivered to the customer.

The organization shall notify customers in the event that product which does not conform to design acceptance criteria (on the characteristics of materials, products, or services) has been delivered.

Operations Manager or Project Manager is responsible to notify that the product does not confirm the design acceptance criteria.

The records of such notifications shall maintain by Project Manager under Procedure AGMS-BIQ-PR-037-SG, Corrective Action.

8.3.4 Non-Conformity Review and Disposition of Products

The Non-Conforming products , where applicable shall be deal with nonconforming product by one or more of the following categories :

a) product identification to prevent unintended use or delivery;b) addressing the detected nonconformity (see 5.10.2);c) By taking action to preclude its original intended use or delivery; and to eliminate the detected nonconformity (Repair or Rework).


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AusGroup Singapore shall address the procedure for addressing nonconforming product identified after delivery shall include controls for:

1) identifying, documenting and reporting nonconformance’s or product failure identified after delivery;

2) ensuring the analysis of product nonconformance or failure, provided the product or documented evidence supporting the nonconformity is available to facilitate the determination of the cause .

3) taking action appropriate to the effects, or potential effects, of the nonconformance when nonconforming product is detected after delivery.

The organization shall address nonconforming product by performing one or more of the following:

a) Repair or rework with subsequent inspection to meet specified requirements;

b) Re grade for alternative applications;

c) Release under concession; and / or

d) Reject or scrap.

Records of the nature of non-conformities and any subsequent actions taken, including concessions obtained, shall be maintained on file. All concessions shall be documented.

When non-conforming product is corrected it shall be subject to re-verification to demonstrate conformity to the requirements. When non-conforming product is detected after delivery or use has started, the organisation shall take action appropriate to the effects, or potential effects, of the non-conformity.

8.3.5 Release or Acceptance of Non-Conforming Product

The process of evaluation, release and acceptance of non-conforming product shall include one or more of the following:

a) Accepting products that do not satisfy manufacturing acceptance criteria provided :

I. Products satisfy the design acceptance criteria, and/or customer criteria;II. The violated manufacturing acceptance criteria are categorized as unnecessary to satisfy

the design acceptance criteria, orIII. Products are repaired or reworked to satisfy the design acceptance criteria or

manufacturing acceptance criteria.

8.3.6 Field Non-Conformity Analysis

Non-conforming product that is detected after delivery or use has started, is commonly known as a “Field Non-Conformity”. Control of Non-Conforming Product procedure will identify document and report incidents of field non-conformities or product failures. This is to ensure the analysis of field non-conformities, provided the product or documented evidence supporting the nonconformity is available, to facilitate the determination of the cause.

8.3.7 Non-Conforming Services

Any Non-Conforming service detected during verification shall be highlighted immediately to the person concerned for corrective action. Non-Conforming services normally constitute a complaint and shall be handled as per AGMS-BIQ-PR-038-SG – ‘Customer Complaints’


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8.3.8 Customer Notification

AusGroup Singapore shall notify customers in the event that service which does not conform to design acceptance criteria has been delivered. The records shall maintain of such notifications. If the improvement is found to involve changes in process, it will be documented as per AGMS-BIQ-ST-009-SG - Control of Documents Procedure.

8.4 ANALYSIS OF DATA

8.4.1 Policy

It is the policy of AusGroup Singapore Pte Ltd to determine, collect and analyse appropriate data to demonstrate the suitability and effectiveness of the Quality Management System and to evaluate where continual improvement of the effectiveness of the Quality Management System can be made.

8.4.2 Method

AusGroup Singapore shall collect data generated by measuring and monitoring activities and other relevant sources. The following data will be analysed ;

a) Customer satisfaction survey

b) Customer complaints (CCR)c) Product non-conformance records (NCR)

d) Internal audit records (NCN)

e) Suppliers performance records

f) Quality objectives

g) Management Review

8.4.3 Output of Analysis

Shall provide information related to ;

a) Customer satisfaction

b) Conformity to the product requirements

c) Non conformities and product failures identified after delivery or use, provided the product or documented evidence is available to facilitate the determination of the cause.

d) characteristics and trends of processes and products including opportunities for preventive action

e) Supplier performance

f) Quality objectives

These data shall be used to evaluate where continual improvement of the effectiveness of the quality management system can be made.

Continual Improvement Procedure, AGMS-BIQ-PR-036-SG, and Preventive Action Procedure, AGMS-BIQ-PR-039-SG , AGMS-BIQ-ST-001-SG, Quality Audits establishes the method and techniques used for the Analysis of Data.


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AGMS-BIQ-PR-039-SG Preventive Action Procedure AGMS-BIQ-PR-036-SG Continual Improvement AGMS-BIQ-ST-001-SG Quality Audits

8.5 IMPROVEMENT

8.5.1 Continual Improvement

8.5.1.1 Policy

It is the policy of AusGroup Singapore Pte Ltd to continually improve the effectiveness of the quality management system through the use of :

a) Quality policy.

b) Quality objectives.

c) Audit results.d) Analysis of data.

e) Management review or

f) Other means that will lead to corrective and preventive action.


AGMS-BIQ-PR-036-SG Continual Improvement AGMS-BIQ-PR-037-SG Corrective Action AGMS-BIQ-PR-039-SG Preventive Action

8.5.2 Corrective Action

8.5.2.1 Policy

It is the policy of AusGroup Singapore Pte Ltd to take action to eliminate the causes of non- conformities in order to prevent recurrence.

8.5.2.2 Method

In pursuing corrective action the company shall identify sources of information, and collect information to define the necessary corrective actions. Corrective action shall be appropriate to the effects of the non-conformities encountered. Corrective Action Procedure is maintained to :

a) Review non-conformities (including customer complaints). b) Determine and implement corrections;

c) Identifying the root cause of the nonconformity and evaluating the need for corrective actions;

d) Implementing corrective action to reduce the likelihood that a nonconformity recurs;

e) Identifying the timeframe and responsible person(s) for addressing corrections and corrective action;

f) Verification of the effectiveness of the corrections and corrective action taken; and


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g) MOC (Management of change) when the corrective actions require new or changed controls within the quality management system.

Records of the activities for control of a nonconforming process shall be maintained.

8.5.2.3 Response Times

The response times for addressing corrective action shall be identified. The relevant staff shall propose on the Corrective/ Preventive Action Requests form (CPAR), AGMS-BIQ-FM-115-SG for detail the description of problems, investigation, proposed action & corrective / preventive action, and thereby preventing recurrence is identified in Corrective Action Procedure, AGMS-BIQ-PR-037-SG and return it to MR within 2 weeks from date of initiating CAR.

Records of the activities for control of a nonconforming process shall be maintained and it

shall identify the activities performed to verify effectiveness of corrective actions taken.


AGMS-BIQ-PR-037-SG Corrective Action AGMS-BIQ-PR-039-SG Preventive Action AGMS-BIQ-PR-036-SG Continual Improvement

8.5.3 Preventive Action

8.5.3.1 Policy

It is the policy of AusGroup Singapore Pte Ltd to determine action to eliminate the causes of potential non-conformities in order to prevent their occurrence.

8.5.3.2 Method

Preventive Action Procedure is maintained to :

a) Identifying opportunities for improvements;

b) Identifying a potential non-conformities and its potential cause (s );

c) Evaluate the need for action to prevent occurrence of non-conformities.

d) Identifying the time frame and responsible person (s ) for implementing a preventive action;

e) Reviewing the effectiveness of the preventive action taken; andf) MOC (Management of change) when the preventive action require new or changed

controls within the quality management system.

Preventive actions shall be appropriate to the effect(s) of the potential problems.

Records of the activities for control of potential process nonconformities shall be maintained.

For preventive action, each Department Head is responsible to review and analyse trends in CARs and NCRs generated in his own section periodically. The results of trend analysis will be used as inputs for preventive action. Preventive actions shall be appropriate to the effects of the potential problems.


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The Management Representative is responsible to ensure that all procedural changes resulting from the preventive actions are recorded and implemented. He is also responsible for ensuring that the relevant information on preventive actions including changes to procedures is submitted for Management Review.

The AusGroup shall ensure any preventive action is effective.


AGMS-BIQ-PR-039-SG Preventive ActionAGMS-BIQ-PR-036-SG Continual Improvement


Doc. Type.

QUALITY MANUAL, APPENDIX-I

No.

MN AP-I

Rev.

1Title

MASTER LIST OF DOCUMENTS - QUALITY MANUAL

Date

15-April-2014

Page

1 of 2

S.No.Document

No.Description

Process OwnerCopy No. Holder

Holder No. Latest Rev.No.

1. MN 1.0 Scope and Application

ManagementRep.

1(Master) ManagementRep. 1 1

APIQR 12

2. MN 2.0 References

ManagementRep.

1(Master) ManagementRep. 1

1APIQR 12

3. MN 3.0 Definitions and Abbreviations

ManagementRep.


1APIQR 12

4.MN 4.0MN 4.1

QUALITY MANAGEMENT SYSTEMGeneral Requirements

ManagementRep.

1(Master) Management1

1APIQR 12

5. MN 4.2 Documentation Requirements

ManagementRep.


1

APIQR 12

6.MN 5.0MN 5.1

MANAGEMENT RESPONSIBILITY Management Commitment

ManagementRep.


1APIQR 12

7. MN 5.2 Customer Focus

ManagementRep.


APIQR 12

8. MN 5.3 Quality Policy

ManagementRep.


APIQR 12

9. MN 5.4 PlanningManagement

Rep.1(Master) Management

Rep. 1 1

APIQR 12

10. MN 5.5Responsibility, Authority andCommunication

ManagementRep.


APIQR 12

11. MN 5.6 Management Review

ManagementRep.


APIQR 12

12.MN 6.0

MN 6.1

RESOURCE MANAGEMENT

Provision of Resources

ManagementRep.


1APIQR 12

13. MN 6.2 Human Resources

ManagementRep.


1APIQR 12

14. MN 6.3 Infrastructure

ManagementRep.


1APIQR 12

15. MN 6.4 Work EnvironmentManagement

Rep.1(Master)

2Management

Rep. 1 1

APIQR 12

16.MN 7.0MN 7.1

PRODUCT REALIZATION

Planning of ProductRealization

ManagementRep.


1APIQR 12

17. MN 7.2 Customer Related ProcessesManagement

Rep.1(Master) Management

Rep. 1 1

APIQR 12

Rep.


Doc. Type.

QUALITY MANUAL, APPENDIX-I

No.

MN AP-I

Rev.

1Title

MASTER LIST OF DOCUMENTS - QUALITY MANUAL

Date

15-April-2014Page

2 of 2

S.No.Document

No.Description

Process OwnerCopy No. Holder Holder No. Latest Rev.

No.

18. MN 7.4 Purchasing ManagementRep.


APIQR 12

19. MN 7.5 Product and Service Provision ManagementRep.


APIQR 12

20. MN 7.6Control of Monitoring andMeasuring Devices

ManagementRep.


1APIQR 12

21.MN 8.0MN 8.1


General

ManagementRep.


APIQR 12

22. MN 8.2 Monitoring and Measurement ManagementRep.


1APIQR 12

23. MN 8.3Control of Non-ConformingProduct

ManagementRep.


1APIQR 12

24. MN 8.4 Analysis of Data ManagementRep.


1APIQR 12

25. MN 8.5 Improvement ManagementRep.


APIQR 12

26. AP-IMaster List of Documents - Quality Manual

ManagementRep.


1APIQR 12

27. AP-IIQuality Plan – QualityManagement System

ManagementRep.


APIQR 12


Doc. Type.

QUALITY MANUAL, APPENDIX-II

No.

MN AP-II

Rev.

1Title

QUALITY PLAN - QUALITY MANAGEMENT SYSTEM

Date

15-April-2014

Page

1 of 4

S.No. Activities Specification Method FrequencyQuality

DocumentQuality

Records Responsibility

1. Management Review ISO 9001:2008 , API Spec. Q1 Standards, 9th Edition

ManagementReview Meeting

Yearly API Spec. Q1Clause 5.6,

AGMS-BIQ-PR-004-SG

Minutes of the meeting

MR

2. Control of Documents ISO 9001:2008 , API Spec. Q1 Standards, 9

th Edition

Review & Approval As Required AGMS-BIQ-PR-009- SG

Change Request Form & Document Change Notice

All

3. Control of Records ISO 9001:2008 , API Spec. Q1 Standards, 9

th Edition

Identification, storage, protection, retrieval, retention & disposition

Min of 5 years AGMS-BIQ-ST-006- SG

As per List ofQuality Records

RelevantPersonnel

4. Regulatory Requirements Government Legislation Assessment through internet, gazette etc.

Yearly AGMS-BIQ-PR-011- SG

Updating Legal & Reg. Rqmts. Recds

MR

5. Purchasing - Materials & Services

Company’s requirements, API 6A, 16A, API 5CT, API5L, ASME, NACE MR-01-75 etc.

Approval ofContract Agreement

Every Purchase AGMS-COMM-PR-002-SG

Purchase Reqtn. and Approved Vendor List

Supply ChainManager / Purchaser.

6. Qualification of a NewSupplier

Criteria for Evaluation andApproval of Supplier

Evaluation As Required AGMS-COMM-PR-002-SG

Supplier Pre- Qualification Questionnaire

Supply Chain

Manager /

Purchaser.7. Assessment of Supplier

performanceEvaluation of suppliers performance - Weightage

Assessment Yearly AGMS-COMM-PR-002-SG

Evaluation of Suppliers Performance Form

Supply Chain

Manager /

Purchaser.

8. Internal Audit ISO 9001:2008 , API Spec. Q1, 9th edition

ISO 10011Guidelines for IQA

Yearly AGMS-BIQ- ST-001-SG

AGMS-BIQ-FM-108- SG, AGMS-BIQ-FM-109-SG, AGMS-BIQ- FM-110-SG, AGMS- BIQ-FM-112-SG

Auditors andAuditees & MR

9. Control of Non-Conforming product

Customer / In-house requirements – PSS / Route Sheet.

Incoming, In- Process, Final inspection

As Required AGMS-BIQ-PR-040-

SG

AGMS-BIQ-FM-119- SG, Non-Conformity Report, NCR Register

Quality System Lead / QA Engineer

10. Customer Complaints Customer Inputs Investigation andCorrective Action/Preventive Action

As and When AGMS-BIQ-PR-038- SG

AGMS-BIQ-FM-113- SG,Customer Complaint

Quality Manager / Quality System Lead


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MN AP-II

Rev.

1Title


Date

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Page

2 of 4


DocumentQuality


11. Corrective Action a) Customer Complaintb) Internal/External Audits c) Product/ Service Non-

Conformityd) Management Review

Investigate and take appropriate Corrective action / Preventive action

As and When AGMS-BIQ-PR-037-SG

AGMS-BIQ-FM-119-SG – NCR, AGMS- BIQ-FM-115-SG- CAR, AGMS-BIQ-FM-113-SG- CCR

a) Relevant staff b) Auditeec) M/C & Fab. Shop,

QCMR / Quality

Manager, QualitySystem Lead

12. Preventive Action Customer complaints Internal audits results External audits results NCRs

Trend Analysis Yearly AGMS-BIQ-PR-039- SG

AGMS-BIQ-FM-117- SG, TrendAnalysis Form

c) M/C & Fab. Shop, QCMR / Quality

Manager, Quality System Lead

13. Training Training Needs Analysis Annual Appraisal / Review

Yearly AGMS-PC-ST-015- SG

Employee TrainingRecord,

Training Feedback& Evaluation Form

HR Manager,

Relevant Head ofDept’s.

14. Estimation Processes/ Contract Review

Customer Orders Contract Review Every Order AGMS-BDP- PR- 010-SG

Tender / contract documents

Estimation Manager/ Estimator

16. Production Processes ( M /C Shop & Fabrication )

Manufacturing specifications& Production schedule

In sequence as per Work Instructions, WPS and PSS / Route Sheet

Every day AGMS-MF-PR-025- SG, Manufacturing Processes, AGMS- BIQ-PR-013-SG,

Control of Welding Operations.

PSS / Route Sheet, Inspection Reports

M /C Shop Manager,

Fabrication Manager,

17. Identification, Traceability Identification & TraceabilityEquipments Spec.

Product Realization. In sequence as per PSS / Route Sheet.

Every day AGMS-BIQ-ST-005-SG

Product Identification Stickers , PSS / Route Sheet

M /C Shop Manager,

Fabrication Manager, Logistics Manager


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No.

MN AP-II

Rev.

1Title


Date

15-April-2014

Page

3 of 4


DocumentQuality


18. Project Processes Customer’s Purchase Order, Contract Documents / Tender document

Material andProduction Planning

As required AGMS-BIQ-PR-012-SG, ProjectPlanning Processes

Bill of Materials, Current Back Log, Job No.Register

Project Manager / Project Controls Manager

19. Logistics Processes Customer Purchase Orders– Delivery dates, Handling, Packing Instructions

Order processing and arrange delivery through sub-contractor

As Required AGMS-BIQ-PR-019-SG, LogisticsProcesses

Delivery Orders, Shipping Documents

Logistics In-charge

20. Inspection Processes ASME VIII, API 1104, API Specs. 6A, 16A

As per InspectionQuality Plan

Inspection QualityPlan

AGMS-BIQ-ST-007-SG,

Inspections, Examinations

Weld- Map, Inspection Reports, NDT Reports

QC Insptr./QC– Charge hands

21. Control of Monitoring & Measuring Devices

Equipment Specification, Manufacturer’s recommendations.

In-house or sub- contractor

3 months to 1 year, per Cal. Master list

AGMS-BIQ-PR-008-SG, Control of Monitoring and

Measuring Equipment

Calibration Reports, Calibration Record

QC - Charge hands

22. Customer Satisfaction Level of expectation from customer

Customer satisfaction , Performance Survey

As Required QM 8.2.1

AGMS-BDP-PR- 016-SG

Quality Objectives – Customer satisfaction survey

MR, Sales Supervisor, Sales

Admin

23. Analysis of Data Customer satisfaction, NCRs, Trends analysis, Supplier Perf.

Data Collection andAnalysis

Every Month MN 8.4, AGMS- BIQ-PR-036-SG, AGMS-BIQ-PR-

039-SG

Analysis of Data Record, Managem’t Review minutes

Quality Manager / MR

24. Continual Improvement Quality Policy & Objectives, Audit Results, Analysis of data, Corrective and preventive actions

Review and set target in MR Meeting

Yearly MN 8.5

Continual Improvement,

AGMS-BIQ-PR-036-SG

ManagementReview minutes

General Manager / Operations Manager / MR

26. Risk Assessment& Management

Identify & control risk associated with impact on delivery and quality of product

Delivery andQuality of Product

As required AGMS-BIQ-PR-041-SG, QualityRisk

Assessment Plan

Risk AssessmentRegister

Project Manager, Project Controls Manager / Purchase Manager & MR


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MN AP-II

Rev.

1Title


Date

15-April-2014

Page

4 of 4


DocumentQuality


27. Contingency Planning Planning needed to address risk & response actions required associated with impact on delivery and quality of product

Delivery andQuality of Product

As requiredAGMS-BIQ- PR-042-SG, Contingency

Planning

Contingency Register including actions required in

response to significant

scenarios to mitigate effects

Project Manager, Project Controls

Manager / Purchase

Manager & MR

28. Management of Change( MOC )

Changes in organizational structure, Changes in key or essential personnel, changes in critical suppliers, changes to the management system procedures, including changes resulting from corrective & preventive actions

The integrity of the quality management system is maintained when changes are planned..

As requiredAGMS-BIQ-PR-

043-SG, Management of

Change

Change Request to identify the potential risks

associated with the changes and approvals prior to the introduction of

such changes

General Manager/ Project Manager/ Project Controls Manager & MR


Doc. Type.

QUALITY MANUAL, APPENDIX-III

No.

MN AP-III

Rev.

2Title

MASTER LIST OF DOCUMENTS - QUALITY PROCEDURES

Date

15-April-2014

Page

1 of 3

S.No.

APIQ1

Document No.

Description Process Owner

Distribution

Copy No. HolderHolder

No.

Latest Rev. No.

1. 4.2.1 AGMS-BIQ-PR-001-GLGuidelines for Preparation of Quality Management System

DocumentsDept. Heads

1(Master) Management Rep. 1 0

2. 4.2.3 AGMS-BIQ-PR-009-SGControl of Documents

All Staff1(Master)

Management Rep. 1 1

3. 4.2.4 AGMS-BIQ-ST-006-SG Control of Records All Staff1(Master)

Management Rep. 1 2

4 4.4.4 AGMS-BIQ-PR-045-SGUse of External Documents

in Product Realization( New )

All Staff 1(Master)Management 1 0

5. 5.5.1 AGMS-BIQ-PR-030-SG Responsibility and Authority All Staff


6. 5.6.1 AGMS-BIQ-PR-004-GL Management Review Dept. Heads1(Master) Management

Rep. 1 1

7. 6.2.0 AGMS-PC-ST-015-SG TrainingHR Manager,

Dept.Heads


8. 6.3.0 AGMS-MF-PR-023-SG Maintenance Processes Dept. Head1(Master)

Management Rep. 1 0

9. 7.2.1 AGMS-BIQ-PR-011-SG

Legal and Regulatory

Requirements Dept. Heads1(Master)

Management Rep. 1 1

10. 5.4.3 AGMS-BIQ-PR-041-SGQuality Risk Management

Plan Procedure (New)

Purchase/ Project /

Project Control/ Quality Heads

1(Master)Management

Rep. 1 0

11. 5.4.4 AGMS-BIQ-PR-042-SGContingency Plan Procedure

(New)

Purchase/ Project /


1(Master)Management

Rep. 1 0

12. 5.4.5 AGMS-BIQ-PR-043-SG

Management of Change

Procedure (New)

Purchase/ Project /


1(Master)Management

Rep. 1 0

13. 7.2.2 AGMS-BDP-PR-010-SGContract Review ( Estimation

Processes)

Sr.Estimation

1(Master)Management

Rep. 1 1

14. 7.2.2 AGMS-BDP-PR-016-SGPerformance Survey

Business Dev./

Project Manager

1(Master)Management

Rep. 1 0

15. 7.4.0 AGMS-COMM-PR-002-GL Purchasing Procedure

Supply Chain Manager


16. 7.4.3AGMS-COMM-PR-003-

SGMaterial Control QC Charge

hand

1(Master)Management

Rep. 1 0


Doc. Type.


No.

MN AP-III

Rev.

2Title


Date

15-April-2014

Page

2 of 3

S.No.

API Q1 Document

No.


Distribution


No.

Latest Rev. No.

17. 7.5.1-1 AGMS-BIQ-PR-012-SG Project Planning ProcessesProject Manager

1(Master)Management

Rep. 1 0

187.5.1.2 AGMS-MF-PR-025-SG Manufacturing Processes

Machine/ Fab Manager 1(Master)

Management Rep. 1 1

19. 7.5.1-3 AGMS-BIQ-PR-044-SG Repair / Re-manufacturing

Processes Project Manager

1(Master)Management

Rep.1

0

20. 7.5.1-4

AGMS-BIQ-PR-013-SG Control of Welding Operations

Fab. Manager/ Supervisor, QC

1(Master)Management

Rep.1

3

21. 7.5.3 AGMS-BIQ-ST- 005-SGProduct Identification & Traceability, Inspection / Test Status

QC Charge hand, Machine, Fab

1(Master)Management

Rep.1

1

22. 7.5.5 AGMS-BIQ-PR-019-SG Logistics Processes Dept. Head1(Master)

Management Rep. 1 1

23. 7.6.1

AGMS-BIQ-PR-008-SG

Control of Monitoring and Measuring Equipment

QC Charge hand- Machine

1(Master)Management

Rep. 1 1

24. 7.6.1 AGMS-BIQ-MN- 003-SGCalibration

QC Charge

hand- Machine1(Master)

Management Rep. 1 1

25. 8.2.1 AGMS-BIQ-PR-038-SG Customer Complaints

Quality / Project Manager

1(Master)Management

Rep. 1 0

26. 8.2.2 AGMS-BIQ-ST-001-SG Quality Audits IQA Auditors1(Master)

Management Rep. 1 2

27. 8.2.4 AGMS-BIQ-ST-007-SG Inspections, Examinations and

Testing

QC Charge

hand, Machine, Fab

1(Master)Management

Rep. 1 2

28.

8.2.4 AGMS-MF-MN-003-SG Testing Test & Assy. Manager

1(Master)Management

Rep. 1 0

29. 8.2.4 AGMS-COMM-PR-018-SG

Outgoing Product Control QC Charge hand, Machine, Fab

1(Master)Management

Rep. 1 0

30. 8.3.0 AGMS-BIQ-PR-040-SG Control of Non-Conforming Product

Quality Manager/ Quality System Lead

1(Master)Management

Rep. 1 1


Doc. Type.


No.

MN AP-III

Rev.

2Title


Date

15-April-2014

Page

3 of 3

S.No.

API Q1 Document

No.


Distribution


No.

Latest Rev. No.

31. 8.5.1 AGMS-BIQ-PR-036-SG Continual Improvement All Staff 1(Master)

Management Rep. 1 0

32.8.5.2

AGMS-BIQ-PR-037-SGCorrective Action

All Staff1(Master)

Management Rep. 1 2

33. 8.5.3 AGMS-BIQ-PR-039-SG Preventive Action All Staff1(Master)

Management Rep. 1 1


Prepared By:

(Management Representative)

Doc. Type.

QUALITY MANUAL, APPENDIX-IV

No.

MN AP-IV

Rev.

2Title

DISTRIBUTION LIST

Date

15-April-2014

Page

1 of 1

S NO. TYPE OF DOCUMENT COPY NO.HARD COPY HELD

BY

1.0 * Quality Manual

1 Management Representative

12 APIQR

2.0 * Quality Procedures Manual


12 APIQR

3.0 QMS Quality Plans 2 Management Representative

3.1Quality Assurance

1 QC Charge hand – Machining / Fab Shop


3.2 Purchasing

1 Supply Chain Manager


3.3 Repair- Re-manufacturing 1 Project Manager


4.0 Work Instructions Manual 2 Management Representative

4.1 Quality Assurance 1 QC Charge hand – Machining / Fab Shop

5.0 API Specifications

5.1 API Spec. Q1, 9th edition 1 Management Representative


5.2 API Spec. 6A ,16A,16C 1 Management Representative

5.3 API 5L, 5 CT 1 Management Representative

Doc. Type.

QUALITY MANUAL MN AP-V

Rev.

1Title

AMENDMENT RECORD

e

15-April-2014

Page

1 of 2

Date Section No. Rev.

No.

Remarks

15 / 04 /14 MN 0.4 1 Amended and revised Para 1.0, Quality system complies with API Q1 9th Edition and ISO / TS 29001: 2010

15 / 04 /14 MN 1.0 1 Amended Para 1.1,Scope, AGS offers the provision of General Machining, Fabrication, Test and Assembly Services

15 / 04 /14 MN 1.0 1 Amended Para 1.3,Sequence and Intraction of Quality Management Processes.

15 / 04 /14 MN 1.0 1 Amended Para 1.4, Application, Design and Development , Clause 7.3 is considered for exclusions .

15 / 04 /14 MN 4.1 1 Added Para 4.2.3 f), Identification of legal, and other applicable requirements which are needed to achieve product conformity.

15 / 04 /14 MN 4.1 1 Added Business Process Overflow

15 / 04 /14 MN 4.1 1 Added System Interaction Plan.

15 / 04 /14 MN 4.1 1 Added Process Interaction Diagram for Business Processes

15 / 04 /14 MN 5.4 1 Added Para 5.4.3, Quality Risk Mnagement

15 / 04 /14 MN 5.4 1 Added Para 5.4.4, Contingency Plan.

15 / 04 /14 MN 5.4 1 Added Para 5.4.5 Management of Change

15 / 04 /14 MN 5.4 1 Added Para 5.4.5, MOC Notification

15 / 04 /14 MN 6.2 1 Added Para 6.6.2, Competence, Training and Awareness

15 / 04 /14 MN 7.1 1 Added Para 7.2.3, Quality Plans

15 / 04 /14 MN 7.2.5 1 Added Para 7.2.5, External Documents in Product Realization

15 / 04 /14 MN 7.3 1 Added Para 7.3, Design and Development Clause 7.3 is considered as exclusions in Quality Manual of AusGroup Singapore Scope.

15 / 04 /14 MN 7.4 1 Added Para 7.4.1.2, Supplier Evaluation for Critical Purchase.

15 / 04 /14 MN 7.4 1 Added Para 7.4.1.3, Supplier Evaluation for Non-critical Purchase

15 / 04 /14 MN 7.5 1 Added Para 7.5.2, Validation of Processes

15 / 04 /14 MN 7.5 1 Added Para 7.5.2.1, Special Processes

15 / 04 /14 MN 7.6 1 Added Para 7.6.2, Environmental Conditions

15 / 04 /14 MN 8.2 1 Added Para 8.2.2.3, Response Tome

15 / 04 /14 MN 8.3 1 Added Para 8.3.3.1, Customer Notification


15 / 04 /14 MN 8.3 1 Added Para 8.3.5, Release or Acceptance of Non- Conforming Product

15 / 04 /14 MN 8.5 1 Added Para 8.5.2.2, Method – Corrective Action

15 / 04 /14 MN 8.5 1 Added Para 8.5.3.2, Method – Preventive Action

QUALITY MANUAL MN AP-V 1Title

AMENDMENT RECORD

e

15-April-2014

Page

2of 2

Date Section No. Rev.

No.

Remarks


spec 9 ed 06 may 2014( latest ) (2)

Documents

general mn

measurement mn

planning mn

application mn

abbreviation mn

references mn

development mn

devices mn