• Special dates in September

• September talk on Prostate cancer

• Tell the surgery if you are a carer

• Booking an appointment online

• A Survey for Men

• Patient-led survey results

• Chatting and eating

• New leaflet on social activities

• Advance Notice of October talk in Marton

• Breast Screenings

• League of Friends dementia donation

• Women’s & Children’s Centre

• Community Living

September is

World Alzheimer’s Month 2014

Dementia: Can we reduce the risk?

Smoking increases the risk of dementia

Smokers have a 45% higher risk of developing dementia

than non-smokers, according to information published in July 2014

by the World Health Organization (WHO)

and Alzheimer’s Disease International

Sunday 7th - Saturday 13th September 2014

Migraine Awareness Week

Migraine Action’s helpline provides support and information

to sufferers, friends, family, employers and carers.

The helpline is staffed by trained advisors who can

talk things through, listen

and be the source of support

and advice for you.

Migraine Action’s helpline

Call us on

0116 275 8317

National Eczema Week 13th - 21st September 2014

Call the Helpline - 0800 089 1122 - Monday to Friday, 8a.m. to 8p.m.

World Heart Day

Monday 29th September 2014

29th September is World Heart Day when people all over the world

think about how to keep their heart pumping every day and every night.

http://www.worldheartday2014.com/

Why BLUE?

Blue is for men and we lose too many of them

to prostate, lung, skin, bowel and testicular cancer.

24th September

Delivering a serious message about ‘facing up to cancer in men’.

Our next talk on

Wednesday

24th September

is about

All meetings start at 7:30 p.m.

Worthen Methodist Chapel

it important that the surgery knows

whether you are a carer

To save time when any

situation arises, it will be easier

if they know now.

All records are confidential

Before the practice can offer support to carers they

need to identify which patients have a caring role.

Please make sure that the practice team know that you have a caring role

My computer

WIDE

and just follow these steps…..

First bring up the

website home page

Towards the bottom of the home page you

will see the Patient Access button

Log on to:

http://www.worthenmedicalpractice.nhs.uk/index.aspx

Towards the bottom left of the home page

you will see the Patient Access button

Click on the orange Patient Access button ……….

If you have already registered, you

will not need to do so again so

If you have not already registered,

click on the GREEN button ……….

So please

skip the

next 4

slides….

You will need the letter that the reception team gave you.

Make sure the details are as on

your letter, then click ‘NEXT’..

Click Yes

to

register

Enter your

details from

your letter

into this box

This screen asks for more details about you.

Enter your surname

Your

date of

birth

Now

choose a

password preferably with some capital

letters and a number

You have almost registered. Now

click ‘NEXT’….

Just a few more details…

Enter

your

contact

details

Choose 2

of the

security

questions,

and type

in the

answers

Read and agree the terms and

conditions …

It is

IMPORTANT

to remember

your user ID

Congratulations you have now registered

AND

your password because

you will need them both

every time you log in

To book an

appointment,

you now go

back to the

Patient

Access

screen by

clicking the

Home button

(top right).

This time you just sign in…..

Put in your user

ID and Password

This brings up the Welcome page

On the Welcome page, click appointments….

To see all

available

appointments

click without

filtering

To see all

available

appointments

leave the filter

menu as ‘ALL’

and click

‘View’ without

filtering

Or you can filter by

person so you can

choose whom you wish to

see.

Available appointments are on the

green buttons. Click whichever one

is convenient for you.

Filtering for Dr MCCORMACK brings up all his available appointments

Click on the

appointment

most

convenient

for you

This brings up the confirmation screen….

It is useful to give a brief reason for your

appointment here

You can now BOOK, CHANGE or CANCEL this appointment by clicking on the

BOOK button or one of these orange statements

If you BOOK, it confirms the booking..

If you wish to cancel your appointment at this stage, click here to go straight back to the homepage …..

Towards the bottom of this screen you will

see your booked appointment and the

green button to cancel it

This takes you to the Cancel an Appointment

screen to make sure that you wish to cancel

This confirms that you have cancelled the appointment

You can now sign out here which will be confirmed

by this message:

OR return to the Home page to continue booking another appointment.

What might help today's boys and young men

to lead longer, healthier lives?

• Many preventable health problems are affecting too many men

in the UK, with one in five dying under the age of 65.

• Amongst 20-24 year olds there are five male suicides for each

female suicide

• Many men have lower levels of health literacy than women and

are less likely to acknowledge illness or to seek help

(http://www.menshealthforum.org.uk/).

The survey would like to hear from any men aged 16+ who live in

England. Any assistance in reaching young men (16-24) is

particularly appreciated.

The survey is also available in a printable format.

To access the online survey, go to:

http://www.surveymonkey.com/s/menboyshealth

We gave you 11 statements and

under each of these we provided

several words for you to circle if

you agreed with them.

Patient-led survey results

Entering the practice, how does it feel?

0

10

20

30

40

50

60

70

Welcoming Friendly Professional Clinical OK Neglected Untidy Unappealing

Patient-led survey results Arriving at reception, how do you feel?

0

10

20

30

40

50

60

70

80

Cheerful Appreciated Welcomed Well-

informed

Calm Confused Ignored Unsure what

to do

Hurried Anxious

How did you feel that you were treated at reception?

0

10

20

30

40

50

60

Respectfully Welcomingly Friendly Helpfully Brusquely Hurriedly Not listened to Rudely

Patient-led survey results Does the waiting room feel?

0

10

20

30

40

50

60

70

Rela

xed

Com

forta

ble

Cle

an

Too q

uiet

Just ri

ght

Soo

thing

Too b

usy

Nois

y

Distra

cting

Clu

ttere

d

Making an appointment or resolving an issue,

how do you feel?

0

10

20

30

40

50

60

Resp

ected

Welc

omed

Listene

d to

Spe

cial

Help

ed

Conf

used

Disap

point

ed

Hurri

ed

Hin

dere

d

Not l

iste

ned to

Patient-led survey results

If you were collecting your prescription, how do you feel?

0

10

20

30

40

50

60

70

80

Sat

isfie

d

Hap

py

Con

fiden

t

Sup

porte

d

Impa

tient

Uns

ure

Con

fuse

d

Frus

trate

d

Unc

omfo

rtable

Ann

oyed

Waiting for your appointment to see a clinical member of the team,

how do you feel?

0

10

20

30

40

50

60

70

Saf

e

Com

forta

ble

Care

d fo

r

Reas

sure

d

Calm

Lone

ly

Conf

used

Impat

ient

Bor

ed

Worri

ed

Unea

sy

Patient-led survey results

How satisfied are you after this particular visit to the surgery?

0

5

10

15

20

25

30

35

Very

satisfied

Pleased Valued Cared for Involved Ignored Disappointed Not satisfied Upset

On this visit to the practice, what words would describe the feel of the premises?

0

5

10

15

20

25

30

35

40

45

Qua

lity

Hospita

ble

Conveni

ent

Form

al

Calm

Efficie

nt

Comfo

rtabl

e

Profe

ssio

nal

Relaxe

d

Clinic

al

Pleas

ant

Inho

spita

ble

Uncom

forta

ble

Disor

derly

Busy

Inef

ficie

nt

Patient-led survey results

if you received any information during your visit, was it?

0

5

10

15

20

25

30

35

40

Just right Thorough Easy to

understand

Sufficient Too much Confusing Not enough I did not have

time to read it

all

I would have

liked to have it

written down

What information would help you?

0

10

20

30

40

50

60

70

How many patients in front

of you?

How many different clinics

are running?

Where is the W.C.? How can I get more

information?

Have I time to get a breath

of fresh air?

Patient-led survey results

The vast majority of replies confirm that patients have a

positive or very positive experience when using the

surgery.

Most of the additional comments provided by patients in

the free space on the form also confirmed this.

Early in September, 3 members of your Patient Group

are meeting with the Practice Manager and GP to

discuss what changes can be introduced.

We will report back next month……

17th September

Herbert Arms, Chirbury

12:30 - 2:00 p.m.

Litebites

and

Laughter

Lunches

Marton Bake’n’Butty Marton Village Hall

9th September

11:30 – 1:30 p.m.

Callow café 5th and 19th September

Worthen Methodist Chapel

11:30 – 1:30 p.m.

Do pick up a copy of our

Listing different activities in

several local villages where

you could get together to meet

others, chat, eat or exchange

news and views.

Available at the surgery and our local outreach

activities listed on the previous slide.

At a recent Marton Bake’n’Butty,

“What other things would you like to do?”

Amongst other things, talks on Getting older, Healthy eating,

World wars, Farming years ago were suggested.

We have booked Marton Village Hall for the afternoon of Monday 20th October

and arranged for a speaker from Worthen Local History Group to come along to talk about

The LOCAL AREA LONG AGO

We did

You said

We asked

NHS Breast Screening extended

in Shropshire

From1 September 2014, Shropshire will be extending the age

range of the Breast Screening Programme to include all

eligible women aged between 47 and 73 registered with a

GP practice.

This means that women will receive two

extra screening invitations in their lifetime.

Contact:

Shropshire.breastscreening@nhs.net

for more information about breast screening and the age extension.

The breast screening office (including

appointments) telephone number is (01743) 261080.

League of Friends donations

The League of Friends of the Royal Shrewsbury Hospital has donated £9,853 to help patients with dementia, and

£14,740 for a new bladder scanner for the Acute Medical Unit.

Many patients with dementia benefit from increased mental stimulus

and reminiscence therapy. This can have a positive impact on reducing

anxiety and enhance their recovery and rehabilitation.

The donation has provided funding for special activity and reminiscence packs, including a RemPod which enables

volunteers to go out onto the wards to carry out activities with patients with dementia.

RemPods are literally pop up reminiscence rooms and work by turning any clinical care space into a

therapeutic & calming environment. No need for decoration

The Shropshire Women and Children’s Centre will open

at Princess Royal Hospital on 29th September

for:

• Women who need a consultant-led birth

• Gynaecology services requiring an overnight stay

• Children who need to stay overnight

• Children’s Oncology and Haematology care

Women having a low-risk birth will still be

able to chose to have their baby at home, at

one of the Midwife-led Units (at Oswestry,

Bridgnorth, Ludlow, Shrewsbury, PRH or in

a Powys Midwife-led Units.

• The Community Living service, previously provided by

Shropshire Council, which helps adults with disabilities

live independently in their own home has been

transferred to Midland Heart.

• Community Living staff help people maintain their

independence by carrying out household tasks,

providing support with bills and budgeting, maintaining

family links and promoting leisure and community

activities.

• Midland Heart has a breadth of experience providing

care and support services in a wide range of settings.

Community Living service transfers to