special features - cam clark special feature

Gasoline Alley • Red Deer County403.343.FORD(3673) • 1.888.308.9457

www.camclarkfordreddeer.com

Scan Me Gasoline Alley • Red Deer County403.343.FORD(3673) • 1.888.308.9457






BIGc i t yc i t yselection

SMALL citySMALL city

PRICINGYOUR KEY TO SAVINGS

TAKE ADVANTAGE OF THEU.S. EXCHANGE RATE ON TRADES

ley • Red Deer County73) • 1.888.308.9457arkfordreddeer.com

Dan Peterson

Meet our award winning Sales Team



Chris Christofi Adam Glover

Gary Smart

Kory Stonehouse Kelly GrantNathan Cottenie

Garland Jones

Allen BachorGarry Kuhn - Fleet

Jordan Courtright

Jeff Warriner Clayton Masur

Doug Maygard David HawesAdam Martin







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Gasoline Alley • Red Deer CountyGasoline Alley • Red Deer County403.343.FORD(3673) • 1.888.308.9457403.343.FORD(3673) • 1.888.308.9457

www.camclarkfordreddeer.comwww.camclarkfordreddeer.com

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BY JENNA SWAN Red Deer Express

After over 30 years of working for Ford Mark

Nydokus, service manager of Cam Clark Ford on

Gasoline Alley, has learned a thing or two about

how customer service can foster relationships with

customers.

In fact, in his time with Ford, Nydokus said the

thing he has witnessed evolve the most within the

international company is the level of service and

expertise expected by customers.

“The biggest evolution especially over the last fi ve

years has been in the quality of the vehicles due to

technology and craftsmanship,” he explained. “And

secondly as consumers we demand more because of

the increase of quality in the product.

“This means service and quality need to

constantly be on par with that and its something

we do extremely well here and always go above and

beyond with.”

He explained the expertise customers experience

when visiting Cam Clark Ford is best viewed in the

service centre.

“We understand people

are coming to see us

because they have a

problem and we need

to engage them so we

can understand exactly

what’s happening with

their vehicle and what’s

going on with it,” explained Nydokus. “The peace

of mind you’ll get when it comes to maintenance

being done through Ford experts who know the

product inside and out like the back of their hands

is enough to keep a smile on our customers’ faces.

“We are the professionals who know what your

vehicle needs and what to look for.”

Exceptional customer service starts with the

sales team and ends with the service team,

explained Nydokus. This means team work is

essential when it comes to ensuring quality

customer service and when it comes to team work

no one does it better than Cam Clark Ford.

Sales manager at Cam Clark Ford Dan Peterson

added the fundamental building blocks of their

successful customer service come from the people

they hire and ensuring all of their staff work

together between sales, fi nance and service.

“People come here looking for a great deal, but

they leave here thinking it was the best experience

possible,” said Peterson. “The people go above and

beyond and what’s number one for our customers

is having them know they will be taken care of

when they come here and that we make the

experience as easy as possible.”

Nydokus added it’s about ensuring everyone is on

the same page.

“We’ve really lucked out when it comes to staff,”

he stated. “The stars have truly aligned in that all

of the people who work here share the same values

when it comes to exceptional customer service.”

This team atmosphere and culture isn’t just a

Ford standard, said Peterson – it’s a Cam Clark Ford

standard. Nydokus added in the four years he has

spent as service manager with Cam Clark he has

noticed most prominently the smiles on the faces of

the customers knowing they have been taken care of

hassle-free whether it is their fi rst car purchase or

their 30th.

Cam Clark Ford is in their third year of operations

in Red Deer County on Gasoline Alley, located

at 417 Lantern St. – the perfect location between

Central and northern Alberta. With dealerships in

Airdrie and Olds also, the business has the ability

to stock large inventories and provide a full line of

automotive services.

Stock and inventory may be viewed online at www.

camclarkfordreddeer.com with the option to live

chat with sales professionals to answer any and all

questions you may have during your vehicle search

and buying experience.

For more information, visit the sales team or call

Cam Clark Ford at 1-888-475-9011.

99 pt Inspection

Tire Rotation Brake Inspection

Includes a comprehensive vehicle report card for your peace of mind.

We check every belt, hose, and fl uid.

Brake IIIIIInnnsssppection

$79.99starting at

“We understand peopl

are coming to see u

because they have

problem and we nee

to engage them so w

can understand exactl

what’s happening with

their vehicle and what’

Mark Nydokus - Service Manager

[email protected]



BY JENNA SWAN Red Deer Express goi

f

YOUR KEY TO SAVINGS

Exceptional customerservice at Cam Clark Ford

Body ShopOpening

Early Spring!

ANY SERVICEValid until 10/31/15. Limit 1 per customer.

$10.00

OFF



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Gasoline Alley • Red Deer County403.343.FORD(3673) • 1.888.308.9457 • www.camclarkfordreddeer.com

*All prices include dealer fees. AMVIC and GST not included in cash price. Interest rates available and vary O.A.C. See dealer for full details.

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Winter Tires •Rims •Sensors

with the purchase or leaseof most new vehicles!


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