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Case Study:Defragmentation ProtectsPerformance at BergenCounty Utilities Authority

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Volume 2 • Issue 2

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Diskeeper Corporation, formerly ExecutiveSoftware, was founded on July 22, 1981. During this time, the company has logged manytechnical achievements in the VMS and Windows®

industries with products like Diskeeper.

Diskeeper Corporation is a global corporationdistributed in six continents — North America,South America, Europe, Asia, Africa and Australia.Our software products are distributed in everymajor country in the world. Due to our size andfocus on system management tools, you cantrust that our products will always be dependableand that the technical support you receive will be among the fastest and most knowledgeable in the industry.

For general information onDiskeeper Corporation or any ofour products, please email,telephone or write to us. Ifthere is specific informationyou require, contact any of thebelow suitable representativesand they will be pleased to helpwith any inquires.

About DiskeeperCorporation

ContentsFragmentation: The site-wide performance killer. 3The Diskeeper Corporation MaintenanceAgreement—Protection for your VolumeLicense Investment 4Showing the ROI of Defragmenting the Enterprise 6Managing Waste: Defragmentation protects performance at Bergen County Utilities Authority 10

General Contact info:Diskeeper Corporation

7590 N. Glenoaks Blvd.Burbank, California

91504 USATel: (800) 829-6468

Fax: (818) 252-5514Email: info@diskeeper.comWeb: www.diskeeper.com

Technical: technicalsupport@diskeeper.com

PR: Colleen Toumayan—ctoumayan@diskeeper.com

Sales: salesinfo@diskeeper.com

Contact Details

Diskeeper Corporation Products

For more information on our products, call us at 800-829-6468 code 9219 or

go to www.diskeeper.com/newsk21

Diskeeper®

The Number One AutomaticDefragmenter™

Undelete®

Worry-free dataprotection and

instant file recovery

Sitekeeper®

Systems managementsoftware and patch management made simple

3

As fragmentationquickly invadesyour machines, themany symptomsshow up as:• crashes, slowdowns,

freeze-ups and downtime

• slow PC boot times, causing users to waste long, unproductiveminutes while the computer startsup or reboots after a crash

• servers slowing down and crashing, idling all of your users and possibly corrupting vital data

• minor problems turning into major headaches

• killing productivity as users wait for slow PCs

• premature hardware replacement

Servers:Fragmentation erodes server perform-ance, making file access, print jobsand email unbearably slow. Routinebackup jobs and virus and spywarescans take entirely too long or hang.

Fragmentation is also an insidiouscontributor to crashes and data loss.Servers are often the obvious choiceto benefit from Diskeeper—keepthem automatically defragmented and

Fragmentation:

continued on page 5

The site-wide performance killer.Fragmentation doesn’t affect just some of your machines.

It can cripple them all!

Maintenancecosts approxi-mately 50%less* than asoftwareupgrade. Thisis a substantialsavings asopposed topurchasing the softwareupgrades bythemselves.

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The Diskeeper CorporationMaintenance Agreement—Protection for your Volume License Investment

Maxine Berger, Senior Maintenance SalesManager has been with DiskeeperCorporation for over 13 years.“I simply

love talking with people from all over theUnited States and Canada, and hearing fromthem year after year as they renew theirMaintenance Agreements with me. It’s great toget to know our customers personally andreally help them,hear about their successes andhow they love our products.”

What does Diskeeper Corporation’s Maintenance Program consist of?“When you purchase a maintenance agree-ment for your volume licenses, you are enti-tled to any free upgrade or incrementalupdate during the contract period. Customersautomatically receive their upgrades from ourservice department when they are released. Inaddition, incremental updates can be down-loaded immediately from our website whenthey are available.”

Why do your customers purchase a Maintenance Agreement for their volume licenses?“Of course, the first reason is the cost savings.They save money purchasing maintenance asopposed to buying the actual softwareupgrade further on down the line. If they pur-chase a maintenance contract along with thesoftware licenses, there is no other expense.They are taken care of for the length of theMaintenance Agreement, one or two years. Noother administrative work or funding isneeded until the renewal for the contractcomes up.”

What benefits do your customersget from purchasing a MaintenanceAgreement for all of their licenses?“They are protecting their initial softwareinvestment by keeping it up-to-date with theimprovements to the product.They automati-cally get any incremental improvement plusany full upgrade that is released during theagreement period. Upgrades are sent out auto-matically to maintenance customers, and anyincremental release can easily be downloadedfrom the Diskeeper Corporation website.Eachnew upgrade is always packed with incrediblenew technology that I don’t want any of my

customers missing out on because they don’thave maintenance on their licenses.”

Are there any additional benefits?“I would say the greatest benefits come fromhaving Diskeeper site-wide, on everyWindows machine, then also having mainte-nance for every one of those licenses. Thisway, they can have peak performance and realreliability for their entire site, and always havethe latest Diskeeper technology immediatelyfor all their machines whenever it is released.”

What is the cost savings of purchasing maintenance?“Maintenance costs approximately 50% less*than a software upgrade.This is a substantialsavings as opposed to purchasing the soft-ware upgrades by themselves. In this way, thecustomer doesn’t have to budget for anothersoftware version for one or two years,depend-ing on the length of the maintenance agree-ment. He can benefit from always having thelatest Diskeeper Corporation technology andkeep his site at peak performance withgreater reliability.”

Technology changes fast! Protect yourvolume license investment. Get auto-matic upgrades to new versions whenthey are released. Call Maxine today toget a quote for a Maintenance Agreement!800-829-6468 code 9220.

*Savings depends on product purchased and volume license level of software.

Left to right: Kevin Guinn, Maxine Berger and DavidMedina of the Maintenance Sales Department.

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the rest of the machines should befine. But what about your worksta-tions? If your users browse the web,have large user profiles, if you installsoftware updates on workstations,then your entire site is suffering fromthe damage caused by fragmentation.

Workstations:Fragmentation does invade your work-stations, and affects much more thanjust the obvious Microsoft® Office doc-uments and database files. Routinemaintenance and background fileactivity provide a host of fragmenta-tion-creating activities. In addition,fragmentation of rarely used or unim-portant files or free space in turn com-pounds fragmentation of the impor-tant data that you need daily.

Those factors above, compounded withthe constant writing, changing and eras-ing of temporary files and browsercache files, make workstations a virtual

breeding ground for disk fragmentation.This equals system downtime and unre-liable machines you would ratherreplace than continue to troubleshoot.

Daily Defragmentation:You know there’s a direct relationshipbetween disk fragmentation and per-formance: As the number of disk frag-ments increases on any machine, per-formance drops. The more work thedisk drive has to do to deliver data,the longer the rest of the system hasto wait, and the slower it runs.

The solution is just as simple: Defrag-ment daily with Diskeeper across yoursite. By keeping the number of frag-ments low, you eliminate one of thebiggest barriers to peak system per-formance and increase uptime andproductivity.

ROI:So where exactly does automatic, dailydefragmentation ROI come from? Hereis a brief summary:

• Dramatically cut down on system downtime

• Higher productivity from systemskept at peak performance

• No unnecessary hardware upgrades(e.g., upgrading CPU, RAM, etc. tocompensate for fragmentation)

• Reduce helpdesk calls

• Extend the life of existing hardware

• Eliminate the high cost of manually defragmenting anymachines.

The Number One Automatic Defragmenter:Call your favorite reseller today to get aquote for Diskeeper site-wide. You canalso contact your Diskeeper Corp-oration sales representative for moreinformation. They can assist you withsoftware testing, documentation andmore ROI information. We’re here tohelp! Call 800-829-6468 code 9221.

Fragmentation: continued from page 3

Download trialware today and see how easyautomating your patch management can be!

www.diskeeper.com/newsk22

Sitekeeper makes software and patch management as easy as clicking your mouse. No dedicated hardware needed, no dictionary-size manual to read —Sitekeeper is so straight-forward that most first-time users can completely automatetheir patch management in under an hour.

Sitekeeper also handles and automates hardware and softwareinventories, license compliance reports, and even remoteautomated software installation —and it’s incredibly affordable.

“This was our first use of Sitekeeper (specifically the Patchkeepermodule) at this level and it worked flawlessly. In less than an hour, I had automatically patched 94 servers. Before we used this product, this effort would have required two dedicated daysfrom me to do each server individually. Talk about ROI!” —John O’Brien, Senior Network Systems Engineer, Keane, Inc.

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Here’s a hypothetical scenario:Twelve months ago you heardsome complaints about slow sys-

tems. You looked into this and your eval-uation showed fragmentation on all sys-tems across the network. You tested ina lab. You installed defragmentation trialware to do a cross-section analysisof production systems (or lab equiva-lents thereof). You even used the freeDisk Performance Analyzer for Networksto get a quick broad-scale report on thesituation. You may even have used NTPerfMon, Net IQ, BMC or other manage-ment/metrics tool to better understandthe significance of fragmentation. Thenusing all this data, built a solid businesscase, got funding approved, and thencompleted your purchase of Diskeeperfor your entire site.

Now its six months later and a seniorIT or finance manager asks at the endof some department meeting, “Howdid that defrag project go that youimplemented earlier this year?”

The short answer might be, “Oh yeah,totally forgot about that, it went fine,it’s off doing its thing.” Which wouldbe true, but it is providing manage-ment only the minimal response towhat should be a glowing report on aproject executed properly with thereported fragmentation issues solved

Some excellent methods forproving return on investmentfor Diskeeper will come frombaseline analysis of current

operations. This mightinclude analyzing the volumeof calls to your Help Desk; it may include PerformanceMonitoring of Servers, using

metrics such as Disk I/OQueues or number of SQL

transactions per second, etc.

Showing the ROI

of Defragmenting the Enterprise

Michael Materie, Diskeeper Product Manager

Not just another

“bright idea”:

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and no further management attentionneeded to maintain this.

Now, wouldn’t it be really cool to say,“Good question; I ran a post-imple-mentation report and we improved net-worked system performance acrossthe entire network by 9% overall,removing an average of 33,000 frag-ments per system. With that data, andother reports, subtracting IT time andsoftware cost, we solidly place ROI at148% for this year alone. Given soft-ware maintenance and occasionalspot-check management, we figurecontinuing ROI will rise to and main-tain at 393% per year for the nextthree years.”

A competent, detailed response suchas that will make your life easier in thefuture as management recalls yourthoroughness on the enterprise“defrag project.”

With a solid understanding of theefforts you have to continually gothrough to prove your successes,Diskeeper Corporation added new

reporting capabilities into Diskeeper10 to assist IT professionals in gaug-ing the effectiveness and benefit ofautomatic defragmentation.

Diskeeper’s Historical Reports allowfor capture of point-in-time fragmenta-tion levels as well as trends. This canbe very useful for various analyses.Example: when you get that report thatfile server #42 took an extra four hoursto backup last Friday, you can bring up

a report and determine if somethingoccurred that day (or right before it)that spiked fragmentation and con-tributed to the extended archiving pro-cedure. These reports empower youwith data to allow greater effective-ness in keeping systems running atpeak reliability and performance.

If the scene at your office is like it isat many, your boss probably wants reg-ular status reports on the systems,

maybe even highlights ofsome of the recent goings-on in the network, updateson Help Desk traffic, etc.And, really key with thesereports is that they providethe data to show how thetime and money your com-pany invested in deployingan automatic defrag-menter across the entirenetwork is truly paying off.Diskeeper 10 will help tofulfill these requests.

With Diskeeper Admin-istrator “Performance Re-ports” you’ll know howmany fragments any sys-tem on the network hashad in its worst case,where it stands right now,and how much file frag-mentation has been elimi-nated over the life of themachine. All this is avail-able on a volume-by-vol-ume basis. A quick scan

New job based summary reports:

New volume and system based historical trend reports:

continued on page 9

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DownloadTrialware Today!

www.diskeeper.com/newsk23

“Undelete is by far the mostaffordable and useful of all the tools I have in my serverroom. I have not only savedtime recovering ‘lost’ files but I have also reduced thebackground stress level thatadministrators live with byremoving file recovery from my list of worries. Undeletealso allows me to grantmiracles to the spreadsheetcommandos by enabling themto roll back that spreadsheetto the version they wishedthey hadn’t overwritten.”

—John C. Fenton,Network PC Support, The Fairchild Corporation

Undelete 5’s catch-all Recovery Bin intercepts alldeleted files, no matter how they were deleted orwho deleted them. You’ll never have to worry aboutlosing files again. Undelete provides instant filerecovery with just a few clicks of the mouse.

Undelete 5 also offers Version Protection, makingit even easier to restore overwritten versions ofMicrosoft Office (Word, Excel, PowerPoint) files.You can even preview the files before recovery to help you find the right version. With the newUndelete Client, network users can recover theirdeleted files from the server.

Data Protectionand Instant FileRecovery forYour Entire Site

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Complete our customer survey andreceive one FREE copy of Undelete 5Professional Edition*!

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when you need it, or automated on aregular basis, can be run with a fewmouse clicks.

As with all Diskeeper Administratorreports, you can customize, sort andorder them to suit your particular needs.

Below are some helpful references ifyou need more information onDiskeeper’s return on investment:

Diskeeper ROI report from IDC on howand where other companies foundtheir ROI with Diskeeper:www.diskeeper.com/newk25

Explore the Diskeeper KnowledgeCenter, filled with technical data andwhite papers: www.diskeeper.com/newsk26

Call your Diskeeper Corporation salesrepresentative if you need any materialor assistance in collecting or provingROI. They are there to help you. You canreach them at salesinfo@diskeeper.comor 800-829-6468.

I’d love to hear about your experiencesgetting Diskeeper conceptually andfinancially approved, and any storieson how you showed/realized ROI.Write to me at pm@diskeeper.com.

New network-wide difference and cumulative progress reports:

Report Customization feature:

Showing the ROI ofDefragmenting the Enterprise continued from page 7

A t the Bergen County Utilities Authority (BCUA) in NewJersey, Stan Dobrowski is tasked with maintainingthe performance of a dozen servers. Dobrowski is a

network administrator and has worked with computers formuch of his life. With years of experience as his guide,Dobrowski is keenly aware of a discreet nemesis that lurksin all computers — a nemesis that threatens to slow per-formance or stop it completely, all with little warning. This isdisk fragmentation. While subtle at first, fragmentation canbecome an imposing problem if it not properly dealt with.

These problems are magnified for administrators operatinglarge numbers of servers. For support staff, disk fragmenta-tion can quickly become an arch-nemesis. Service callsincrease, productivity decreases and managers begin to won-der at what expense they can afford new machines. The pre-mier tool to combat fragmentation is Diskeeper, the auto-matic defragmenting solution from Diskeeper Corporation.

A UNIQUE SOLUTIONThe BCUA serves the wastewater needs of approximately500,000 residents in 46 of the 70 towns in Bergen Countyand the solid waste disposal needs of approximately one-fourth of Bergen County. The wastewater treatment plantprocesses more than 30 billion gallons of wastewater peryear while the solid waste division manages about 130,000tons per year.

Dobrowski is charged with maintaining more than 100 desk-tops and 12 servers within the BCUA. In order to keep 400gigabytes of administrative data reliable, Dobrowski mustbe sure his systems run at their peak.

Every time data is created, edited and deleted, the viciouscycle of fragmentation begins anew. Eventually a large per-centage of the computer’s resources are used for the taskof retrieving a file. As more and more files are created,edited and disposed of, the computer’s resources becomeever more taxed. When this happens, it becomes difficult tooperate multiple applications and everything slows down.

With that in mind, Dobrowski turned to Diskeeper. Diskeeperis the market-leading automatic defragmenting product.Diskeeper would ensure the BCUA’s servers remained reli-able and the vital work of the BCUA would not suffer.

“I’m well aware fragmentation is an issue,” said Dobrowski.“A while ago I heard about Diskeeper and the fact that itcould run automatically and be administered remotely. So Ipicked up Diskeeper and have been using it ever since.”

After evaluating the software, Dobrowski licensed Diskeeperfor use on the BCUA’s servers. Diskeeper offers a numberof features that other defragmenting products simply do not.It is these unique and powerful features that have madeDobrowski a huge fan of Diskeeper.

“Once I ran the analysis that Diskeeper provides, I couldsee that I was heavily fragmented,” said Dobrowski. “Until Idid the analysis, I didn’t know how bad it was.”

Michael Materie, Diskeeper product manager for DiskeeperCorporation, explained what sets his company’s productapart from its competitors.

“What made Diskeeper different and why it hung aroundwhile everyone else fell away was the fact that it is an auto-matic background defragmenter,” explained Materie. “Thatconcept of an automatic background product is highlydesired in an environment like BCUA’s.”

Diskeeper operates without interrupting daily tasks andwithout affecting productivity. This feature is critical. Anyonewho has put all other programs on hold while running lesserdefragmenting programs knows how productivity comes to astandstill. Diskeeper succeeds where others fail because itis an automatic defragmenter. The time saved by automa-tion translates into higher productivity and less expense. Italso allows IT professionals like Dobrowski to focus theirskills on more demanding tasks.

“The Set It and Forget It® and Smart Scheduling™ features aresome of the things I like a lot,” Dobrowski said. “Diskeeper

Get a volume license quote If you have questions about our volume license program,or would like a volume license quote, contact your reselleror a Diskeeper Corporation representative.

In the United States please call:Northeast Southeast800-829-6468 code 9222 800-829-6468 code 9225Midwest Western800-829-6468 code 9223 800-829-6468 code 9226Government In Canada please call:800-829-6468 code 9224 818-771-1600 code 9227

ManagingWaste Defragmentation protectsperformance at BergenCounty Utilities Authority

10

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figures out the optimal schedule and it doesn’t waste a lot ofresources defragging when it doesn’t need to. I really can setit and forget it.”

“We built Diskeeper to be sensitive to what is going on inthe system,” said Materie. The software uses adaptivetechnologies like I/O Smart™ and Smart Scheduling tolearn usage patterns; therefore, Diskeeper automaticallyruns when it’s most needed, without harming computerperformance.

“We built the product under the assumption that a systemwould be in use 24/7,” Materie said. “We wantedDiskeeper to work on systems to improve performance, notrob the system of its ability to produce.”

PRODUCTIVITY WITHOUT COMPROMISEAn employee’s productivity is based on motivation andavailable resources. If the resources available to anemployee are substandard, productivity inevitably declines.Diskeeper maintains productivity by efficiently defragment-ing computer hard drives without taxing system resources.The product is user-friendly and consolidates free space,which leads to revitalized computer performance.

“Diskeeper has Set It and Forget It technology built in so itcan run anytime. I have it run every night and on the week-ends,” Dobrowski said. “And with Smart Scheduling, itautomatically knows when the next disk defragmentationshould take place.”

Regular defragmentation clearly maintains the efficiency ofthe BCUA’s servers and helps Dobrowski feel confident

about reliability. “I like to know that my disk and my serversare not working harder than they have to be,” he said. “Ifeel certain this is what happens with Diskeeper running.”

The software also reduces demands on the BCUA’s busy ITstaff, Dobrowski added. “In the five years I’ve usedDiskeeper, I’ve never had a problem, I’ve never had a sin-gle bit of lost data and I’ve never had a crash.”

Diskeeper not only runs efficiently, it also runs without con-flicting with other programs.

“You are always able to access files during defragmenta-tion,” Materie said. “There is never a conflict for running anti-virus software or anything like that. They are compatible. It’sall integrated. It’s all handled. Its all 100 percent safe.”

BCUA’s vision statement is, “We believe that serving ourBergen County customers with excellence is our mostimportant job.… We will maintain our facilities and systemsas though they were our own.”

Thousands of New Jersey residents depend on Dobrowskiand the BCUA. And Dobrowski depends on Diskeeper toprotect the performance of technology that’s vital to theagency’s mission.

Why Software Maintenance for your volume licenses?

Call your favorite reseller today for moreinformation or 800-829-6468 code 9228 andspeak to a Diskeeper Corporation representative

• Automatic Upgrades• Keeps your

software current

• Save up to 50%• Get the latest cutting-

edge technology

This case study was originally published in:

Visit our new website: www.diskeeper.com/newsk24

© 2006 Diskeeper Corporation. All Rights Reserved. The Diskeeper Corporation logo, Diskeeper, Executive Software, Frag Shield, I/O Smart, Number One Automatic Defragmenter, Sitekeeper, SmartScheduling, Undelete and “Set It and Forget It” are trademarks and/or registered trademarks ownedby Diskeeper Corporation in the United States and/or other countries. Microsoft, Windows, WindowsServer and Power Point are registered trademarks of Microsoft Corporation in the United States andother countries. Government Technology and all other trademarks and brand names are the propertyof their respective owners.

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PAIDGlendale, CAPermit #61

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“I really can’t live without Diskeeper.”“Daily defragmentation withDiskeeper is not just a suggestionin our company. I require it, andhave for many years, on all ourservers, desktops and laptops.Diskeeper has helped me keepmy systems clean and trouble-free without the added overheadof manually running a utility.

“From an administrativestandpoint, I like ease of use.Diskeeper will always be one of the tools I require on all my systems.”—Forrest Salfen,

Network Technology Group Manager,Premier Dealer Services

“Diskeeper 10 is a good choice forCenterBeam because it keeps gettingbetter and better. We think that usingDiskeeper will help reduce the numberof calls into our helpdesk and probablyimprove our hardware lifecycles. We areseeing a lot less calls to our CustomerCare department. And that adds up to areal return on investment.”—Joe Dickens,

Systems Engineer,CenterBeam

“Diskeeper is working great on all of ourservers and workstations. The benefitmost valuable was being able to pushthe installs. I would definitelyrecommend Diskeeper to others.”—Brad Whelchel,

Network Administrator,American State Bank

“I really can’t live without Diskeeper.I have been using your automaticapplication for four years now. I work for a natural gas trading floor. Myemployer expects ZERO down time and all our machines are at the peak of performance.”—Ricky Lee,

Systems Analyst,Total Gas & Power North America Inc.

“I am a Diskeeper believer, and I amconvinced that running it on ourworkstations has increased theirresponse time and reliability. Allworkstations are ‘Set It and Forget It’,so they get defragged as often asDiskeeper thinks they need it.—Greg Doggett,

Systems Manager,Joint Pipeline Office

TechGagewww.techgage.com

Matthew Harris of TechGage.com gave Diskeeper 10

a perfect 10 out of 10rating and said:

“…it is one of the finest defragmenting utilities on

the market today.”

Diskeeper 10 also received theTechGage Editor’s Choice Award!

10 10PERFECTOUT OFREVIEW