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Page 1: Special Preview - Imagine · PDF fileCreate personalized catalogs and price lists for customers Take credit cards, ... Customer Lifetime Value Customer Satisfaction ... CRM or other
Page 2: Special Preview - Imagine · PDF fileCreate personalized catalogs and price lists for customers Take credit cards, ... Customer Lifetime Value Customer Satisfaction ... CRM or other

Special Preview:

New Magento B2B

Capabilities in Action

Page 3: Special Preview - Imagine · PDF fileCreate personalized catalogs and price lists for customers Take credit cards, ... Customer Lifetime Value Customer Satisfaction ... CRM or other

Mark BrintonSenior Technical Product Manager

Magento Commerce

Lucas TaddonioSenior Solutions Consultant

Magento Commerce

Page 4: Special Preview - Imagine · PDF fileCreate personalized catalogs and price lists for customers Take credit cards, ... Customer Lifetime Value Customer Satisfaction ... CRM or other

Magento is Transforming B2B Commerce

Faster Time to

Market

Lower

TCO

Reduced

Complexity

Page 5: Special Preview - Imagine · PDF fileCreate personalized catalogs and price lists for customers Take credit cards, ... Customer Lifetime Value Customer Satisfaction ... CRM or other

Core B2B Commerce Needs

Managing

Corporate

Accounts

Creating

Powerful

Buying

Experiences

Enabling

Efficient Quoting

and Ordering

Simplifying

Management

and Reporting

Page 6: Special Preview - Imagine · PDF fileCreate personalized catalogs and price lists for customers Take credit cards, ... Customer Lifetime Value Customer Satisfaction ... CRM or other

Managing Corporate Accounts

Page 7: Special Preview - Imagine · PDF fileCreate personalized catalogs and price lists for customers Take credit cards, ... Customer Lifetime Value Customer Satisfaction ... CRM or other

Selling to Companies is Different

B2B companies must support multiple buyers and

varying organizational structures

Page 8: Special Preview - Imagine · PDF fileCreate personalized catalogs and price lists for customers Take credit cards, ... Customer Lifetime Value Customer Satisfaction ... CRM or other

Buyers Want More Self-Service Tools

Expect to complete at

least half of their work

purchases online this

year

Prefer gathering

information online on

their own

Say buying from a

website is more

convenient

Prefer to buy online

when they’ve decided

what to buy

Forrester/Internet Retailer Q1 2015 US B2B Buyer Channel Preferences Online Survey. Forrester/Internet Retailer Q2 2014 Global B2B Buy-Side Online Survey

56% 74%

53% 93%

Page 9: Special Preview - Imagine · PDF fileCreate personalized catalogs and price lists for customers Take credit cards, ... Customer Lifetime Value Customer Satisfaction ... CRM or other

Custom Catalogs & Pricing Are Required

Of B2B companies agree that their

eCommerce platform must provide flexible

price lists/catalogs for different users

Building the B2B Omni-Channel Commerce Platform of the Future, Forrester Consulting, August 2014

72%

Page 10: Special Preview - Imagine · PDF fileCreate personalized catalogs and price lists for customers Take credit cards, ... Customer Lifetime Value Customer Satisfaction ... CRM or other

Flexible Payment Options Are Important

Use credit or

debit card

Building the B2B Omni-Channel Commerce Platform of the Future, Forrester Consulting, August 2014

88%

Pay via Purchase

Orders75%

Use online

payment services59%

Purchase through

eProcurement portal36%

Page 11: Special Preview - Imagine · PDF fileCreate personalized catalogs and price lists for customers Take credit cards, ... Customer Lifetime Value Customer Satisfaction ... CRM or other

Easily Support Corporate Accounts

Accept new company requests online

Set up multiple buyers in layered organizational structures

Assign buyer roles and permissions

Create personalized catalogs and price lists for customers

Take credit cards, PayPal, and payment on account

Enable buyers to track orders, quotes, credit, and inventory

Page 12: Special Preview - Imagine · PDF fileCreate personalized catalogs and price lists for customers Take credit cards, ... Customer Lifetime Value Customer Satisfaction ... CRM or other

Demo: Corporate

Accounts

Page 13: Special Preview - Imagine · PDF fileCreate personalized catalogs and price lists for customers Take credit cards, ... Customer Lifetime Value Customer Satisfaction ... CRM or other

Creating Powerful

Buying Experiences

Page 14: Special Preview - Imagine · PDF fileCreate personalized catalogs and price lists for customers Take credit cards, ... Customer Lifetime Value Customer Satisfaction ... CRM or other

Buyers Expect Consumer-like

Shopping Experiences

Of B2B companies agree that customer

expectations have changed due to B2C

retail practices. 80%

Oracle B2B Ecommerce Trends survey, 2013

Page 15: Special Preview - Imagine · PDF fileCreate personalized catalogs and price lists for customers Take credit cards, ... Customer Lifetime Value Customer Satisfaction ... CRM or other

B2B Companies are Going Direct

Direct

relationships

enable

Customer insights

Better brand control

Improved margins

Page 16: Special Preview - Imagine · PDF fileCreate personalized catalogs and price lists for customers Take credit cards, ... Customer Lifetime Value Customer Satisfaction ... CRM or other

Sales Are Global and Multi-brand

Global Online B2B Sales

Forecasted by 2020$6.7TB2B Companies Agree eCommerce

Platform Must Serve Multilingual and

Multinational Audiences74%Frost & Sullivan, The Future of B2B Online Retailing, 2014, Building the B2B Omni-Channel Commerce Platform of the Future, Forrester Consulting, August 2014

Page 17: Special Preview - Imagine · PDF fileCreate personalized catalogs and price lists for customers Take credit cards, ... Customer Lifetime Value Customer Satisfaction ... CRM or other

Create Powerful Buying Experiences

Serve all buyers with a mobile-ready,

responsive site

Boost sales with powerful merchandising,

promotions and content

Support B2B and B2C selling, multiple

brands, and multiple geographies from

one platform

Bring new campaigns to market fast with

staging and preview

Page 18: Special Preview - Imagine · PDF fileCreate personalized catalogs and price lists for customers Take credit cards, ... Customer Lifetime Value Customer Satisfaction ... CRM or other

Demo: Powerful Buying

Experiences

Page 19: Special Preview - Imagine · PDF fileCreate personalized catalogs and price lists for customers Take credit cards, ... Customer Lifetime Value Customer Satisfaction ... CRM or other

Enabling Efficient

Quoting and Ordering

Page 20: Special Preview - Imagine · PDF fileCreate personalized catalogs and price lists for customers Take credit cards, ... Customer Lifetime Value Customer Satisfaction ... CRM or other

B2B Purchasing is Unique

Request for Quotes (RFQs) are

common practice

Buyers frequently re-order products

Page 21: Special Preview - Imagine · PDF fileCreate personalized catalogs and price lists for customers Take credit cards, ... Customer Lifetime Value Customer Satisfaction ... CRM or other

Customers Want Some Assistance

Sales and Customer Service teams are still

critical to online purchasing

Page 22: Special Preview - Imagine · PDF fileCreate personalized catalogs and price lists for customers Take credit cards, ... Customer Lifetime Value Customer Satisfaction ... CRM or other

Buyers Are Purchasing For Work…

So Efficiency Counts!

Of B2B buyers agree that they will buy

again from the same supplier if they find

they have an easy-to-use site80%

Building the B2B Omni-Channel Commerce Platform of the Future, Forrester Consulting, August 2014

Page 23: Special Preview - Imagine · PDF fileCreate personalized catalogs and price lists for customers Take credit cards, ... Customer Lifetime Value Customer Satisfaction ... CRM or other

Enable Fast, Friction-Free Purchasing

Efficiently manage quote requests

via a streamlined workflow

Enable fast ordering by SKUs

Simplify recurring orders using

requisition lists

Empower internal teams to place

or assist customers with orders

Page 24: Special Preview - Imagine · PDF fileCreate personalized catalogs and price lists for customers Take credit cards, ... Customer Lifetime Value Customer Satisfaction ... CRM or other

Demo: Efficient Quoting

and Ordering

Page 25: Special Preview - Imagine · PDF fileCreate personalized catalogs and price lists for customers Take credit cards, ... Customer Lifetime Value Customer Satisfaction ... CRM or other

Simplifying Management

& Reporting

Page 26: Special Preview - Imagine · PDF fileCreate personalized catalogs and price lists for customers Take credit cards, ... Customer Lifetime Value Customer Satisfaction ... CRM or other

Ecommerce Is Part of a Larger Solution

“To what extent do you agree or disagree with the following

statement? Our eCommerce platform must:”

Building the B2B Omni-Channel Commerce Platform of the Future, Forrester Consulting, August 2014

(Respondents w ho agreed or strongly agreed)

Integrate with our

back-end systems75%

Integrate with our

warehouse, shipping

& fulfillment systems74%

Integrate with our

call center system75%

Integrate with our social

media platforms62%

Page 27: Special Preview - Imagine · PDF fileCreate personalized catalogs and price lists for customers Take credit cards, ... Customer Lifetime Value Customer Satisfaction ... CRM or other

Customization is Always Required

Unique

Processes

Systems

Designs

Page 28: Special Preview - Imagine · PDF fileCreate personalized catalogs and price lists for customers Take credit cards, ... Customer Lifetime Value Customer Satisfaction ... CRM or other

IT Resources are Impacting Growth

Say Amount of Resources Could

Impact Growth39%Say Amount of Time Could Impact

Growth44%Intershop Ecommerce Report 2015

Page 29: Special Preview - Imagine · PDF fileCreate personalized catalogs and price lists for customers Take credit cards, ... Customer Lifetime Value Customer Satisfaction ... CRM or other

Insights Are Key to Achieving Goals

Revenue

Conversion Rates

Cross-selling / Up-selling

AOV

Campaign ROI

Cost to Serve

Order Errors

Acquisition Cost

Return Rates

Customer Lifetime Value

Customer Satisfaction

Online Adoption Rate

New vs. Repeat Customers

Best Sellers

Orders by Product

Sales by Product

Sales

Cost

Loyalty

Products

Page 30: Special Preview - Imagine · PDF fileCreate personalized catalogs and price lists for customers Take credit cards, ... Customer Lifetime Value Customer Satisfaction ... CRM or other

Fuel Your Growth with Actionable

Insights

Access reports with state-of-the-art

visualization

Identify your best clients with customer

lifetime value analysis

Track your top products to better

manage your assortment and

merchandising

Upgrade to add more data sources

and analytical power

Page 31: Special Preview - Imagine · PDF fileCreate personalized catalogs and price lists for customers Take credit cards, ... Customer Lifetime Value Customer Satisfaction ... CRM or other

Demo: Simplifying

Management and Reporting

Page 32: Special Preview - Imagine · PDF fileCreate personalized catalogs and price lists for customers Take credit cards, ... Customer Lifetime Value Customer Satisfaction ... CRM or other

Simplify Ecommerce Management

Easily integrate with any ERP,

CRM or other backend system

Meet complex requirements with an open,

modern platform and global Magento

Ecosystem

Focus on your business, rather than IT -

with reliable cloud commerce

Page 33: Special Preview - Imagine · PDF fileCreate personalized catalogs and price lists for customers Take credit cards, ... Customer Lifetime Value Customer Satisfaction ... CRM or other

Corevist Connects Magento & SAP

SAP ORDER #

✓Order posted in SAP, in real timeOrder status changes in SAPMagento updated with SAP Order #

STATUS

UPDATE

Order and shipment status updated in Magento

Page 34: Special Preview - Imagine · PDF fileCreate personalized catalogs and price lists for customers Take credit cards, ... Customer Lifetime Value Customer Satisfaction ... CRM or other

Benefits of working with Corevist

• Remove risk from SAP integration projects

• Leverage power of SAP for:

– Real-time inventory check

– Tax Calculations

– Multi-warehouse inventory

– Personalized pricing

– Complex ordering rules

• Launch in 90 days or less

+ =

Page 35: Special Preview - Imagine · PDF fileCreate personalized catalogs and price lists for customers Take credit cards, ... Customer Lifetime Value Customer Satisfaction ... CRM or other

Extend Your Team with the Magento

Ecosystem

Solution Implementers

1000+

Magento Marketplace Extensions

1000+

Of Custom Extensions

100s

Platform in B2B & B2C

#1

Top-Tier Solution & Technology Partners

300Developers

6,600 Certified

205K+

Page 36: Special Preview - Imagine · PDF fileCreate personalized catalogs and price lists for customers Take credit cards, ... Customer Lifetime Value Customer Satisfaction ... CRM or other

Focus on Growing Your Business.

Leave IT to Us.

Reliable and scalable hosting

AWS-based, 24x7 monitoring, 99.99% SLA

Global footprint

High-speed CDN and performance

management tools

Optimized for Magento

Rapid deployments and ongoing innovation in a powerful and

secure Cloud environment

Page 37: Special Preview - Imagine · PDF fileCreate personalized catalogs and price lists for customers Take credit cards, ... Customer Lifetime Value Customer Satisfaction ... CRM or other

Magento Digital Commerce B2B Features

Flexibility to Adapt. Fast Time to Market. Low TCO

Coming in Q3 2017

Page 38: Special Preview - Imagine · PDF fileCreate personalized catalogs and price lists for customers Take credit cards, ... Customer Lifetime Value Customer Satisfaction ... CRM or other

Q&A