HR Specialization Project

To understand the Stress level of Employees within a BPO and a Real Estate Company and to Examine

the Influence of Stress on the Employees Motivation and Performance

Submitted in partial fulfillment of the requirements for Master of Management Studies (MMS)

Academic Year: 2014

Submitted By

KHAN UMAIR AHMED Roll No.19

Semester IV; Batch: 2013-15

H K Institute of Management Studies and Research, Jogeshwari, Mumbai 400102

Students Declaration

I hereby declare that this report submitted in partial fulfillment of the requirement of the

award for the Master of Management Studies to H K Institute of Management Studies

and Research, is my original work and not submitted for award of any degree or diploma

fellowship or for similar titles or prizes.

I further certify that I have no objection and grant the rights to H K Institute of

Management Studies and Research to publish any chapter/ project if they deem fit in

Journals/Magazines and newspapers etc. without my permission.

Place : Mumbai Date : December 13, 2014 Name : KHAN UMAIR AHMED Class : M.M.S.: Sem. IV Roll No. : 19

Certificate

This is to certify that the dissertation submitted in partial fulfillment for the award of

Master of Management Studies of H K Institute of Management Studies and Research is

a result of the bonafide research work carried out by Mr. Khan Umair Ahmed under my

supervision and guidance, no part of this report has been submitted for award of any

other degree, diploma, fellowship or other similar titles or prizes. The work has also not

been published in any Journals/Magazines.

Date: December 13, 2014

Place: Mumbai

Dr. K. C. Pandey Project Guide : Prof. Anand Desai Director Core Faculty H K I M S R H K I M S R

ACKNOWLEDGEMENTS

It was an immense pleasure to work on this project. I am proud to say that I have gained

a lot of valuable knowledge and insight on the subject matter of my study. There are a

number of people who played an important role in the successful conduct of the project

and it would be in order for me to thank them.

At the outset, I would like to thank our director, Dr. K.C Pandey, for according me this

wonderful learning opportunity and whose encouragement is always extremely

motivating.

I am extremely grateful to Prof. Anand Desai, the guide of my project of HKIMSR, for all

the guidance, support and insight during the course of my project.

I would also like to take this opportunity to thank my friends, specially Parth Mehta,

Nadeem Shaikh, Rupal Pol and Jahangir Navlekar for their ever-willing help and

assistance, that enabled me to get things right.

Finally, the project would not be complete without my expressing heartfelt thanks to

both my loving Grandparents as well as the various family members for their

unconditional love, support and encouragement.

KHAN UMAIR AHMED

TABLE OF CONTENTS Page No. CHAPTER 1 EXECUTIVE SUMMARY 01 CHAPTER 2 INTRODUCTION 02-14 2.1 Introduction to Human Resources Management 02 2.2 Introduction to Stress Management 03 2.3 Introduction to Project 14 CHAPTER 3 PROJECT DETAILS 15-17 3.1 Objective of the Project 15 3.2 Study Methodology 16 3.3 Study Limitations 17 CHAPTER 4 ANALYSIS & FINDINGS 18-37 A Demographic Profile 18 B Stress level at Grab House and Global Solutions 21 C How to keep the workforce motivated 31 CHAPTER 5 CONCLUSIONS & RECOMMENDATIONS 34-35

5.1 Conclusions 34 5.2 Recommendations 35

ANNEXURES 36-39 A. Questionnaire 36

B. Bibliography 39